CyberData 11307 User manual

Singlewire InformaCast
Indoor Intercom with
Keypad

Operations Guide
Part #011307
Document Part #931640A
for Firmware Version 20.0.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]
The IP Endpoint Company

CyberData Corporation 931640A Operations Guide
Singlewire InformaCast Indoor Intercom with Keypad Operations Guide 931640A
Part # 011307
COPYRIGHT NOTICE:
© 2019, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part of
this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or such
products, software, firmware, and/or hardware. CyberData Corporation reserves the right to make
changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by third
parties. Open Source Software is not subject to the terms and conditions of the CyberData
COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
Source Software is determined by the terms of the GPL, LGPL, or third party, according to who
licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
copyrighted by CyberData, subject to the terms of CyberData licenses, and may not be copied,
modified, reverse-engineered, or otherwise altered without explicit written permission from
CyberData Corporation.
TRADEMARK NOTICE: CyberData Corporation and the CyberData Corporation logos are
trademarks of CyberData Corporation. Other product names, trademarks, and service marks may be
the trademarks or registered trademarks of their respective owners.
Technical Support 

The fastest way to get technical support for your VoIP product is to
submit a VoIP Technical Support form at the following website:
http://support.cyberdata.net/

Phone: [phone], Ext. 333
Email: [email protected]
Fax: [phone]
Company and product information is at www.cyberdata.net.
The IP Endpoint Company

CyberData Corporation 931640A Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential safety
hazards are identified in this manual through the use of words Danger, Warning, and Caution, the
specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

CyberData Corporation 931640A Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
14. WARNING: The Singlewire InformaCast Indoor Intercom with Keypad enclosure is not
rated for any AC voltages!
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
Warning
The PoE connector is intended for intra-building connections only and does not
route to the outside plant.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

Operations Guide 931640A CyberData Corporation
Revision Information
Revision 931640A, which corresponds to firmware version 20.0.0, was released on March 14, 2019.
Browsers Supported
The following browsers have been tested against firmware version 20.0.0:
• Internet Explorer (version: 11)
• Firefox (also called Mozilla Firefox) (version: 62.0)
• Chrome (version: 63.0.3239.132)
• Safari (version: 12)
• Microsoft Edge (version: 42.17134.1.0)

i
Operations Guide 931640A CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product .....................................................................................................1
1.2 Typical System Installation .......................................................................................................2
1.3 Product Features ......................................................................................................................3
1.4 Supported Protocols .................................................................................................................4
1.5 Supported SIP Servers .............................................................................................................4
1.6 Specifications ...........................................................................................................................5
1.7 Compliance ..............................................................................................................................6
1.7.1 CE Testing ......................................................................................................................6
1.7.2 FCC Statement ..............................................................................................................6
2.1 Parts List ..................................................................................................................................7
Chapter 2 Installing the Singlewire InformaCast Indoor Intercom with Key-
pad 7
2.2 Intercom Components ..............................................................................................................8
2.2.1 Call Button and Call Button LED ....................................................................................9
2.2.2 Dialing from the Keypad .................................................................................................9
2.3 Intercom Setup .......................................................................................................................10
2.3.1 Intercom Connections ..................................................................................................10
2.3.2 Using the On-Board Relay ...........................................................................................12
2.3.3 Wiring the Circuit ..........................................................................................................13
2.3.4 Connecting an Auxiliary RGB Strobe to the Device .....................................................17
2.3.5 Intercom Connectors ....................................................................................................18
2.3.6 Activity and Link LEDs .................................................................................................22
2.3.7 RTFM Button ................................................................................................................23
2.3.8 Adjust the Volume ........................................................................................................25
2.4 Configure the Intercom Parameters ......................................................................................26
2.4.1 Factory Default Settings ...............................................................................................26
2.4.2 Intercom Web Page Navigation ....................................................................................27
2.4.3 Using the Toggle Help Button .......................................................................................28
2.4.4 Log in to the Configuration Home Page .......................................................................30
2.4.5 Configure the Device ....................................................................................................34
2.4.6 Configure the Button Parameters .................................................................................39
2.4.7 Configure the Security ..................................................................................................43
2.4.8 Configure the Network Parameters .............................................................................49
2.4.9 Configure the SIP (Session Initiation Protocol) Parameters .........................................51
2.4.10 Configure the SSL Parameters ..................................................................................60
2.4.11 Configure the Multicast Parameters ...........................................................................65
2.4.12 Configure the Access Log Parameters .......................................................................69
2.4.13 Configure the Sensor Configuration Parameters ........................................................71
2.4.14 Configure the Audio Configuration Parameters ..........................................................75
2.4.15 Configure the Events Parameters ..............................................................................81
2.4.16 Configure the Door Strike Relay .................................................................................86
2.4.17 Configure the Autoprovisioning Parameters ...............................................................88
2.5 Upgrade the Firmware ............................................................................................................99
2.6 Reboot the Device ................................................................................................................102
2.7 Command Interface ..............................................................................................................103
2.7.1 Command Interface Post Commands ........................................................................103
Appendix A Mounting the Singlewire InformaCast Indoor Intercom with
Keypad 106
A.1 Mount the Intercom ..............................................................................................................106
A.2 Dimensions ..........................................................................................................................109
Appendix B Setting up a TFTP Server 111

Operations Guide 931640A CyberData Corporation
ii
B.1 Set up a TFTP Server ..........................................................................................................111
B.1.1 In a LINUX Environment ............................................................................................111
B.1.2 In a Windows Environment .......................................................................................111
Appendix C Troubleshooting/Technical Support 112
C.1 Frequently Asked Questions (FAQ) ......................................................................................112
C.2 Documentation .....................................................................................................................112
C.3 Contact Information ..............................................................................................................113
C.4 Warranty and RMA Information ............................................................................................113
Index 114

1
Operations Guide 931640A CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the Singlewire InformaCast Indoor Intercom with Keypad, look for a model number label
similar to the one shown in Figure 1-1. Confirm the following:
• The model number on the label should be 011307.
• The serial number on the label should begin with 3072.
Figure 1-1. Model Number Label1
1.This figure is just an example. The information on the label of your product may be slightly different.
Singlewire Informacast
Indoor Intercom With Keypad
011307* / 021534*
www.cyberdata.net
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.
CAN ICES-3 (A)/NMB-3(A) V20.0.0
00:20:F7:03:83:CA
307200001
Model number Serial number begins with 3072

Product Overview
Typical System Installation
Operations Guide 931640A CyberData Corporation
2
1.2 Typical System Installation
The following figures illustrate how the Singlewire InformaCast Indoor Intercom with Keypad can be
installed as part of a VoIP phone system.
Figure 1-2. Typical Installation
DC Source
+
1 A @ 30 VDC
Sense Input
Terminal Block of the CyberData Device
Enter key code to trigger the
dry contact in the device
Standard Electronic Door Sense
(not sold by CyberData)
65
Standard Electronic Door Strike
(not sold by CyberData)
4
3
3
4
5
6
21
7
8
PoE Switch
Trigger electric door strike with a predetermined key code from the IP phone

Product Overview
Product Features
Operations Guide 931640A CyberData Corporation
3
1.3 Product Features
The Singlewire InformaCast Indoor Intercom with Keypad has the following features:
InformaCast Features
• Capable of receiving Singlewire InformaCast notification messages
• Full duplex voice operation over InformaCast v12.0 or later
• Supports Singlewire InformaCast High Quality Audio
Call Manager Features
• Plays audio from Multicast
• TLS 1.2, enhanced security for IP Endpoints in a local or cloud based environment
• SIP compliant
• Full-duplex voice operation
• Supports SRST (Survivable Remote Site Telephony) in a Cisco environment
• Enhanced acoustic echo canceling
• Network web management and firmware download
• Network adjustable speaker volume
• Concurrent SIP and multicast paging
• Dry relay contact for auxiliary control
• Door closure and tamper alert signal
• Downloadable alert, ringtones and callout messages

Product Overview
Supported Protocols
Operations Guide 931640A CyberData Corporation
4
1.4 Supported Protocols
The Intercom supports the following protocols:
•SIP
• Singlewire InformaCast
• Singlewire Failover
• HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
• DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
• TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
•RTP
• RTP/AVP - Audio Video Profile
• TLS 1.2
• Facilitates autoprovisioning configuration values on boot
• Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
G.722
G.729
1.5 Supported SIP Servers
The following link contains information on how to configure the device for the supported SIP servers:
https://www.cyberdata.net/pages/connecting-to-ip-pbx-servers

Product Overview
Specifications
Operations Guide 931640A CyberData Corporation
5
1.6
Specifications
Ethernet I/F 10/100 Mbps
Protocol SIP RFC 3261 Compatible
Notification Software Singlewire InformaCast v4.0 and above
Power Input PoE 802.3af compliant or +8 to +12VDC @ 1000mA Regulated Power Supply (not included)a
a. Contacts 1 and 2 on the terminal block are only for powering the device from a non-PoE 12VDC power source as
an alternative to Network PoE power. Use of these contacts for any other purpose will damage the device and void the
product warranty.
Speaker Output 2 Watts Peak Power
On-Board Relay 1A @ 30 VDC
Payload Types G.711 a-law, G.711 µ-law, G.722, and G.729
Network Security TLS/SSL 1.2
Operating Range Temperature: -40o C to 55o C (-40oF to 131oF)
Humidity: 5-95%, non-condensing
Storage Temperature
Storage Altitude
-40oC to 70oC (-40oF to 158oF)
Up to 15,000 ft. (4573 m)
Dimensionsb
b. Dimensions are measured from the perspective of the product being upright with the front of the product facing you.
7.480 in. [190 mm] Length
2.284 in. [58 mm] Width
5.118 in. [130 mm] Height
Weight
Boxed Weight
2.8 lbs. [1.27 kg]
4.0 lbs. [1.81 kg]
Compliance CE; EMC Directive – Class A EN 55032 & EN 55024, LV Safety Directive – EN 60950-1, RoHS
Compliant, FCC; Part 15 Class A, Industry Canada; ICES-3 Class A, IEEE 802.3 Compliant
Warranty 2 Years Limited
Part Number 011307
Specifications
Table 1-1. Specifications

Product Overview
Compliance
Operations Guide 931640A CyberData Corporation
6
1.7 Compliance
1.7.1 CE Testing
CE testing has been performed according to EN ISO/IEC 17050 for Emissions, Immunity, and Safety.
The Declaration of Conformity can be supplied upon request.
1.7.2 FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

7
Operations Guide 931640A CyberData Corporation
2.1 Parts List
Ta b l e 2-2 illustrates the parts for the Singlewire InformaCast Indoor Intercom with Keypad.
Note See Appendix A, "Mounting the Singlewire InformaCast Indoor Intercom with Keypad" for
physical mounting information.
Table 2-2. Parts List
Quantity Part Name Illustration
1 Singlewire InformaCast Indoor Intercom with
Keypad Assembly
1 Installation Quick Reference Guide
1 Mounting Accessory Kit
2 Installing the Singlewire InformaCast
Indoor Intercom with Keypad

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Operations Guide 931640A CyberData Corporation
8
2.2 Intercom Components
Figure 2-3 shows the components of the Intercom.
Figure 2-3. Intercom Components
Call Button
Speaker Drain Hole
See Section 2.2.1, "Call Button
and Call Button LED" for 
information about the functionality
of the Call Button.
Keypad
See Section 2.2.2, "Dialing from
the Keypad" for 
information about the functionality
of the keypad.

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Call Button and Call Button LED
Operations Guide 931640A CyberData Corporation
9
2.2.1 Call Button and Call Button LED
2.2.1.1 Call Button LED Function
• Upon initial power or reset, the Call Button LED will illuminate.
• During network setup the Call Button LED will blink 10 times per second until the device can find
a network address. This can take from 5 to 60 seconds.
• The device “autoprovisions” by default, and the initial process may take several minutes as the
device searches for and downloads updates. The Call Button LED will blink during this process.
During the initial provisioning, or after the factory defaults have been reset, the device may
download firmware twice. The device will blink, remain solid for 10 to 20 seconds, and then
resume blinking. This process will take longer if there are many audio files downloading.
• When the software has finished initialization, the Call Button LED will blink twice.
• When a call is established (not just ringing), the Call Button LED will blink.
• On the Device Configuration Page, there is an option called Button and Keypad Lit when
Idle. This option sets the normal state for the Call Button LED. The Call Button LED will still blink
during initialization and calls.
• The Call Button LED flashes briefly at the beginning of RTFM mode.
Figure 2-4. Call Button and Call Button LED
2.2.2 Dialing from the Keypad
• See the Enable Telephone Operation setting in Section 2.4.6, "Configure the Button
Parameters".
Call button and Call Button LED

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Intercom Connections
Operations Guide 931640A CyberData Corporation
10
2.3 Intercom Setup
2.3.1 Intercom Connections
Figure 2-5 shows the pin connections on the terminal block. This terminal block can accept 
16 AWG gauge wire.
Note As an alternative to using PoE power, you can supply +8 to +12VDC @ 1000mA Regulated
Power Supply into the terminal block.
GENERAL ALERT
Caution
Equipment Hazard: Contacts 1 and 2 on the terminal block are only for powering
the device from a non-PoE 12 VDC power source as an alternative to Network PoE
power. Use of these contacts for any other purpose will damage the device and void
the product warranty.
Figure 2-5. Connections and Alternate Power Input
1
8
Wire (IN)
Tin Leads
Approx. 1/4” or
6mm
Terminal Block
can accept 16 AWG wire
Alternate Power Input:
1 = +8 to +12VDC @ 1000mA Regulated Power Supply*
2 = Power Ground*
Relay Contact:
(1 A at 30 VDC for continuous loads)
3 = Relay Common
4 = Relay Normally Open Contact
5 = Sense Input
6 = Sense Ground
7 = Remote Switch "A"
8 = Remote Switch "B"
*Contacts 1 and 2 on the terminal block are only for 
powering the device from a non-PoE 12VDC power
source as an alternative to Network PoE power. Use of
these contacts for any other purpose will damage the
device and void the product warranty.
34
Use a 3.17 mm (1/8-inch) flat blade
screwdriver for the terminal block screws

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Intercom Connections
Operations Guide 931640A CyberData Corporation
11
2.3.1.1 Remote Switch Connection
Wiring pins 7 and 8 of the terminal block to a switch will initiate a SIP call when the switch is closed.
The call will go to the extension specified as the dial out extension on the SIP page.
Figure 2-6. Remote Switch Connection
1
8
Terminal Block

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Using the On-Board Relay
Operations Guide 931640A CyberData Corporation
12
2.3.2 Using the On-Board Relay
GENERAL ALERT
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
GENERAL ALERT
Warning
Electrical Hazard: The relay contacts are dry and provided for a normally open
and momentarily closed configuration. Neither the alternate power input nor PoE
power can be used to drive a door strike.
GENERAL ALERT
Warning
Electrical Hazard: The relay does not support AC powered door strikes.
Any use of this relay beyond its normal operating range can cause damage to the
product and is not covered under our warranty policy.
The device has a built-in relay that can be activated by a web configurable DTMF string that can be
received from a VoIP phone supporting out of band (RFC2833) DTMF as well as a number of other
triggering events. See the Device Configuration Page on the web interface for relay settings.
This relay can be used to trigger low current devices like LED strobes and security camera input
signals as long as the load is not an inductive type and the relay is limited to a maximum of 
1 Amp @ 30 VDC. Inductive loads can cause excessive “hum” and can interfere with or damage the
unit’s electronics.
We highly recommend that inductive load and high current devices use our Networked Dual Door
Strike Relay (CD# 011375) (see Section 2.3.3.2, "Network Dual Door Strike Relay Wiring Diagram
with External Power Source").
This relay interface also has a general purpose input port that can be used to monitor an external
switch and generate an event.
For more information on the sensor options, see the Sensor Configuration Page on the web
interface.

Installing the Singlewire InformaCast Indoor Intercom with Keypad
Wiring the Circuit
Operations Guide 931640A CyberData Corporation
13
2.3.3 Wiring the Circuit
2.3.3.1 Devices Less than 1A at 30 VDC
If the power for the device is less than 1A at 30 VDC and is not an inductive load, then see
Figure 2-7 for the wiring diagram.
When configuring with an inductive load, please use an intermediary relay with a High PIV Ultrafast
Switching Diode. We recommend using the Network Dual Door Strike Relay (CD# 011375) (see
Section 2.3.3.2, "Network Dual Door Strike Relay Wiring Diagram with External Power Source").
Figure 2-7. Devices Less than 1A at 30 VDC
1
8
DC Source
+
1 A @ 30 VDC
Sense Input
LED Strobe Light
Terminal Block of the CyberData Device
The terminal block can accept 16 AWG stranded wire.
Pin 3 - Relay Common
Pin 4 - Relay Normally Open Contact
Pin 5 - Sense Input
Pin 6 - Sense Ground
+