CyberData 11035 User manual

VoIP Emergency Intercom
Operations Guide
Part #011035
Document Part #930279M
for Firmware Version 6.0.8
CyberData Corporation
3 Justin Court
Monterey, CA 93940
[phone]

CyberData Corporation 930279M Operations Guide
PoE VoIP Intercom Operations Guide 930279M
Part # 011035
COPYRIGHT NOTICE:
© 2011, CyberData Corporation, ALL RIGHTS RESERVED.
This manual and related materials are the copyrighted property of CyberData Corporation. No part
of this manual or related materials may be reproduced or transmitted, in any form or by any means
(except for internal use by licensed customers), without prior express written permission of
CyberData Corporation. This manual, and the products, software, firmware, and/or hardware
described in this manual are the property of CyberData Corporation, provided under the terms of an
agreement between CyberData Corporation and recipient of this manual, and their use is subject to
that agreement and its terms.
DISCLAIMER: Except as expressly and specifically stated in a written agreement executed by
CyberData Corporation, CyberData Corporation makes no representation or warranty, express or
implied, including any warranty or merchantability or fitness for any purpose, with respect to this
manual or the products, software, firmware, and/or hardware described herein, and CyberData
Corporation assumes no liability for damages or claims resulting from any use of this manual or
such products, software, firmware, and/or hardware. CyberData Corporation reserves the right to
make changes, without notice, to this manual and to any such product, software, firmware, and/or
hardware.
OPEN SOURCE STATEMENT: Certain software components included in CyberData products are
subject to the GNU General Public License (GPL) and Lesser GNU General Public License (LGPL)
“open source” or “free software” licenses. Some of this Open Source Software may be owned by
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COPYRIGHT NOTICE or software licenses. Your right to copy, modify, and distribute any Open
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licenses that software.
Software or firmware developed by CyberData that is unrelated to Open Source Software is
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the trademarks or registered trademarks of their respective owners.
Phone: [phone]
Technical Support Ext. 333
[e-mail]
Fax: [phone]
Company and product information at www.cyberdata.net

CyberData Corporation 930279M Operations Guide
Important Safety Instructions
1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with dry cloth.
7. Do not block any ventilation openings. Install in accordance with the manufacturer’s
instructions.
8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the
provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete
outlet.
10. Protect the power cord from being walked on or pinched particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11. Only use attachments/accessories specified by the manufacturer.
12. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as power-supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
13. Prior to installation, consult local building and electrical code requirements.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT

CyberData Corporation 930279M Operations Guide
Pictorial Alert Icons
Hazard Levels
Danger: Indicates an imminently hazardous situation which, if not avoided, will result in death or
serious injury. This is limited to the most extreme situations.
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in death or
serious injury.
Caution: Indicates a potentially hazardous situation which, if not avoided, could result in minor or
moderate injury. It may also alert users against unsafe practices.
Notice: Indicates a statement of company policy (that is, a safety policy or protection of property).
The safety guidelines for the equipment in this manual do not purport to address all the safety issues
of the equipment. It is the responsibility of the user to establish appropriate safety, ergonomic, and
health practices and determine the applicability of regulatory limitations prior to use. Potential
safety hazards are identified in this manual through the use of words Danger, Warning, and Caution,
the specific hazard type, and pictorial alert icons.
General Alert
This pictoral alert indicates a potentially hazardous situation. This alert will be
followed by a hazard level heading and more specific information about the
hazard.
Ground
This pictoral alert indicates the Earth grounding connection point.
GENERAL ALERT

Operations Guide 930279M CyberData Corporation
Revision Information
Revision 930279M, which corresponds to firmware version 6.0.8, was released on March 9, 2011 and
has the following changes:
• Adds Section 2.5, "Command Interface".
• Adds Table 2-19, "Command Interface Post Commands".

i
Operations Guide 930279M CyberData Corporation
Contents
Chapter 1 Product Overview 1
1.1 How to Identify This Product ..............................................................................................................1
1.2 Typical System Installation ...................................................................................................................2
1.3 Product Features ....................................................................................................................................3
1.4 Supported Protocols ..............................................................................................................................4
1.5 Supported SIP Servers ...........................................................................................................................4
1.6 Product Specifications ...........................................................................................................................4
1.7 Dimensions .............................................................................................................................................5
1.8 Label Size .................................................................................................................................................6
Chapter 2 Installing the VoIP Emergency Intercom 7
2.1 Parts List ..................................................................................................................................................7
2.2 Intercom Setup .......................................................................................................................................8
2.2.1 VoIP Intercom Connections .......................................................................................................8
2.2.2 Connecting a Device to the Auxiliary Relay ...........................................................................9
2.2.3 Identifying the VoIP Intercom Connectors ............................................................................10
2.2.4 Call Button and the Call Button LED ..................................................................................... 12
2.2.5 Network Connectivity, and Data Rate ..................................................................................13
2.2.6 RTFM Switch ..............................................................................................................................15
2.2.7 Announcing the IP Address ....................................................................................................16
2.2.8 Restore the Factory Default Settings ......................................................................................18
2.2.9 Adjust the Volume ....................................................................................................................21
2.3 Configure the Intercom Parameters .................................................................................................22
2.3.1 Intercom Web Page Navigation ..............................................................................................23
2.3.2 Log in to the Configuration Home Page ................................................................................24
2.3.3 Configure the Device ................................................................................................................27
2.3.4 Configure the Network Parameters ......................................................................................30
2.3.5 Configure the SIP Parameters .................................................................................................32
2.3.6 Configure the Nightringer Parameters ..................................................................................37
2.3.7 Configure the Sensor Configuration Parameters .................................................................39
2.3.8 Configure the Multicast Parameters .......................................................................................42
2.3.9 Configure the Audio Configuration Parameters ..................................................................45
2.3.10 Configure the Event Parameters ...........................................................................................51
2.3.11 Configure the Autoprovisioning Parameters ......................................................................56
2.4 Upgrade the Firmware and Reboot the Intercom ........................................................................... 61
2.4.1 Reboot the Intercom .................................................................................................................. 63
2.5 Command Interface .............................................................................................................................64
Appendix A Mounting the Intercom 65
A.1 Mount the Intercom ...........................................................................................................................65
Appendix B Setting up a TFTP Server 69
B.1 Set up a TFTP Server ...........................................................................................................................69
B.1.1 In a LINUX Environment ........................................................................................................69
B.1.2 In a Windows Environment ...................................................................................................69
Appendix C Troubleshooting/Technical Support 70
C.1 Frequently Asked Questions (FAQ) .................................................................................................70
C.2 Documentation ....................................................................................................................................70
C.3 Contact Information ............................................................................................................................71

Operations Guide 930279M CyberData Corporation
ii
C.4 Warranty ...............................................................................................................................................71
C.4.1 Warranty & RMA Returns within the United States ...........................................................72
C.4.2 Warranty & RMA Returns Outside of the United States ....................................................72
C.4.3 Spare in the Air Policy .............................................................................................................72
C.4.4 Return and Restocking Policy ................................................................................................72
C.4.5 Warranty and RMA Returns Page .........................................................................................72
Index 74

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Operations Guide 930279M CyberData Corporation
1 Product Overview
1.1 How to Identify This Product
To identify the VoIP Emergency Intercom, look for a model number label similar to the one shown in
Figure 1-1. The model number on the label should be 011035.
Figure 1-1. Model Number Label
INTERCOM, VoIP EMERGENCY
PoE, RoHS
011035A / 021490L
WWW.CYBERDATA.NET
035000001
Model number

Product Overview
How to Identify This Product
Operations Guide 930279M CyberData Corporation
2
1.2 Typical System Installation
The Voice-over-IP (VoIP) VoIP Emergency Intercom is a SIP endpoint designed to provide VoIP
phone connectivity in a tamper proof and secure package.
Figure 1-2 illustrates how the VoIP Emergency Intercom can be installed as part of a VoIP phone
system.
Figure 1-2. Typical Installation—Door Entry/Access Control
.
Door Strike VoIP Intercom VoIP Intercom IP Phone IP PBX Server
Generic PoE Hub
12 34 56
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT

Product Overview
How to Identify This Product
Operations Guide 930279M CyberData Corporation
3
1.3 Product Features
● SIP
● Dual speeds of 10 Mbps and 100 Mbps
● 802.3af compliant
● 2 gang outlet box size
● Adaptive full duplex voice operation
● Network/Web management
● Network adjustable speaker volume
adjustment
● Network configurable door or intrusion
sensor settings
● Network configurable relay activation
settings
● Dial Out Extension supports the addition of
comma delimited pauses before sending
additional DTMF tones
● Network configurable microphone input
sensitivity adjustment
● Network downloadable product firmware
● Doubles as a paging speaker
● Call button
● Call activity indicator (light)
● Tamper proof design
● One dry contact relay for auxiliary control
● Autoprovisioning
● Configurable audio files
● Night Ringer
● Three year warranty
● Peer-to-peer capable
● Door closure and tamper alert signal

Product Overview
How to Identify This Product
Operations Guide 930279M CyberData Corporation
4
1.4 Supported Protocols
The Intercom supports:
●SIP
●HTTP Web-based configuration
Provides an intuitive user interface for easy system configuration and verification of Intercom
operations.
●DHCP Client
Dynamically assigns IP addresses in addition to the option to use static addressing.
●TFTP Client
Facilitates hosting for the Autoprovisioning configuration file.
●RTP
●RTP/AVP - Audio Video Profile
●Facilitates autoprovisioning configuration values on boot
●Packet Time 20 ms
●Audio Encodings
PCMU (G.711 mu-law)
PCMA (G.711 A-law)
1.5 Supported SIP Servers
The following link contains information on how to configure the Intercom for the supported SIP
servers:
http://www.cyberdata.net/support/voip/server.html
1.6 Product Specifications
Category Specification
Speaker Output 1 Watt Peak Power
Network Rate 10/100 Mbps
Power Requirement PoE 802.3af compliant
or +5 volts at 1000mA
Protocol SIP
Part Number 011030
Dimensions 4.53” x 4.53” x 2.11” (H x W x D)
Weight
Auxiliary Relay
0.71 lbs./shipping weight of 1.1 lbs.
(0.32 kg/shipping weight of 0.5 kg)
2 A at 30 VDC

Product Overview
How to Identify This Product
Operations Guide 930279M CyberData Corporation
5
1.7 Dimensions
Figure 1-3. Dimensions
4.53 [115.0]
4.53 [115.0]
2.22 [56.3]
DIMENSIONS ARE IN INCHES [MILLIMETER]

Product Overview
How to Identify This Product
Operations Guide 930279M CyberData Corporation
6
1.8 Label Size
Figure 1-4. Label Size
Ø0.225
2.110 0.000
1.940
2.110
0.775
0.575
0.000
0.825
Ø0.875
R0.100

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Operations Guide 930279M CyberData Corporation
2 Installing the VoIP Emergency Intercom
2.1 Parts List
Table 2-1 illustrates the SiP VoIP and PoE Speaker parts.
Table 2-1. Parts List
Quantity Part Name Illustration
1 Intercom Assembly
1 Installation Quick Reference Guide
1 Intercom Mounting Accessory Kit

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
8
2.2 Intercom Setup
2.2.1 VoIP Intercom Connections
Figure 2-5 shows the pin connections on the J7 (terminal block). This terminal block can accept a
wire range from 16 AWG to 26 AWG.
Note As an alternative to using PoE power, you can supply 5 VDC at 1000 mA into the terminal
block.
Figure 2-5. VoIP Intercom Connections
Alternate Power Input:
1 = +5V at 1000 mA
2 = Power Ground
Relay Contact:
(2A at 30 VDC for Continuous Loads)
3 = Normally Open Common
4 = Normally Open Contact
5 = Door Sense Input
6 = Door Sense Ground Reference
J3 - Terminal Block
34
123456
Accept Wire Range
up to 16 Gauge

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
9
2.2.2 Connecting a Device to the Auxiliary Relay
The VoIP Intercom incorporates an on-board relay which enables users to control an external relay
for activating an auxiliary device such as an electric door strike. The Intercom relay contacts are
limited to 1 amp at 30VDC. The Intercom relay activation time is selectable through the web
interface and is controlled by DTMF tones generated from the phone being called. The DTMF tones
are selectable from the web interface as well.
Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833
DTMF generation.
Figure 2-6. Auxiliary Relay Wiring Diagram
Warning
Electrical Hazard: The VoIP Intercom enclosure is not rated for any AC voltages.
Warning
Electrical Hazard: This product should be installed by a licensed electrician
according to all local electrical and building codes.
Warning
Electrical Hazard: To prevent injury, this apparatus must be securely attached to
the floor/wall in accordance with the installation instructions.
GENERAL ALERT
GENERAL ALERT
GENERAL ALERT
+
-
DC
POWER SUPPLY
30 VDC @ 1A
MAX.
IN
Switching Diode
High PIV UltraFast
Solid State
or
Mechanical
Relay
Controlled Device
Depending Upon
AC or DC rated
Output Contacts
Requirements
Power Source
AC or DC
Controlled Device
Such As
Electric Door Strike
or
Strobe Light
( )
OUT
Example of External Relay (not supplied) Intercom PCB
Auxiliary Relay Wiring Contacts

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
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2.2.3 Identifying the VoIP Intercom Connectors
See the following Figures and Tables to identify the connectors and functions.
Figure 2-7. J2, J5, and J6 Connector Locations
.
Table 2-2. Connector Functions
Connector Function
J2 Call Button. LED Interface
J5 Microphone Interface
J6 Speaker Interface

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
11
Figure 2-8. Connector Locations
Table 2-3. Connector Functions
Connector Function
J1 PoE Network Connection (RJ-45 ethernet)
J3 Terminal Block (see Figure 2-5)
J4 Factory Only
J8 Factory Only
JP0 Factory Only
JP1 Factory Only
JP2 Factory Only
JP3 Factory Only
JP4 Factory Only
JP5 Factory Only
JP6 Factory Only
JP7 Factory Only
JP8 Factory Only
JP9 Factory Only
JP10 Disables the intrusion sensor when installed.
SW1 RTFM (see Section 2.2.6, "RTFM Switch")

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
12
2.2.4 Call Button and the Call Button LED
2.2.4.1 Calling with the The Call Button
• You may initiate a call by pressing the Call button.
• An active call is indicated by the Call Button LED blinking at one second intervals.
• The Intercom will automatically answer an incoming call.
• You can press the Call button to terminate an active call whether the call was an incoming call
or a call that was initiated by you.
2.2.4.2 Call Button LED Function
• Upon initial power or reset, the Call Button LED will illuminate.
• When the software has finished initialization, the Call Button LED will blink twice.
• When a call is established (not just ringing), the Call Button LED will blink.
•OntheDevice Configuration Page, there is an option called Button Lit When Idle. This option
sets the normal state for the indicator light. The Call Button LED will still blink during
initialization and calls.
• The Call Button LED flashes briefly at the beginning of RTFM mode.
Figure 2-9. Call Button and Call Button LED
Call Button and Call Button LED

Installing the VoIP Emergency Intercom
Parts List
Operations Guide 930279M CyberData Corporation
13
2.2.5 Network Connectivity, and Data Rate
When you plug in the Ethernet cable or power supply:
• The square, green Link light above the Ethernet port indicates that the network connection has
been established (see Figure 2-10 and Figure 2-11). The Link light changes color to confirm the
auto-negotiated baud rate:
• This light is yellow at 10 Mbps.
• It is orange at 100 Mbps.
Figure 2-10. Network Connector Prior to Installation
Link
Activity
Ethernet