Troubleshooting
How do I change the accent rings?
• Rotate the accent ring counterclockwise, then lift it o. Put the new accent ring
on, then rotate it clockwise until it clicks into place.
How do I select a dierent lullaby?
• You can change the lullaby used in the mydlink Lite app.
There’s a white haze on my camera video when I use night vision mode.
• The night vision light on the EyeOn Pet Monitor HD 360 may be reecting o
a nearby surface. Try repositioning and aiming the camera.
I started the mydlink Lite app, but I can’t nd my camera.
• Make sure your camera is turned on and receiving power.
• If you have set up your camera before, make sure your smartphone or tablet is
connected to the same router as your camera.
• If you are setting up a new camera or are using the camera away from home,
make sure your smartphone or tablet is connected to the camera’s Wi-Fi
network.
• The Wi-Fi network name should be [myBabyCam-XXXX], where XXXX is a
4-digit code.You can nd it printed on a label on the bottom of your camera.
• The Wi-Fi password is printed on a label on the bottom of your camera.
• You can also nd your camera’s Wi-Fi network details on a label attached to
the back of this guide.
• If you still can’t nd your camera, reset your camera by pressing its reset button
for 10 seconds while it is powered on.
Can I change my camera’s lullabies to my own music?
• To nd out how to play your own music or audio books, download the Lullaby
Upload Utility and How-To Guide available from the“Download and Support”
section of your EyeOn Pet Monitor product page at www.dlink.com
User Guide is also available on the website www.dlink.com for download.
TECHNICAL SUPPORT dlink.com/support
