D-Link DWC-1000 User manual

User’s Guide
FastFind Links
Product Overview
Unpacking and Installation
Basic Configuration
Viewing Status and Statistics
Maintenance
Troubleshooting
DWC-1000 Wireless Controller

ii
DWC-1000 Wireless Controller User’s Guide
CONTENTS
Preface.................................................................................................................... vii
Audience ....................................................................................................................vii
Document Revision Level..........................................................................................viii
Changes in this Revision...........................................................................................viii
Related Documents...................................................................................................viii
Document Conventions..............................................................................................ix
Safety and Warnings..................................................................................................ix
Typographic Conventions...........................................................................................ix
1. Product Overview............................................................................................. 10
Features and Benefits...............................................................................................11
Scalable architecture with stacking and redundancy ................................................11
Centralized management and configuration..............................................................11
Security .....................................................................................................................11
2. Unpacking and Installation.............................................................................. 12
Unpacking .................................................................................................................13
Package Contents.....................................................................................................13
Required Tools and Information................................................................................13
Selecting a Location..................................................................................................14
Front Panel Ports and LEDs......................................................................................15
One RJ-45 Console Port....................................................................................15
Two Gigabit Option Ports...................................................................................15
Four Gigabit Ethernet LAN Ports .......................................................................16
Two USB 2.0 Ports.............................................................................................16
Power LED.........................................................................................................16
Rear Panel ................................................................................................................17
Using the Reset Button........................................................................................17
Bottom Panel (Default IP Address) ...........................................................................18
Licenses....................................................................................................................18
Installing the Wireless Controller...............................................................................18
Rack-Mounting the Wireless Controller...............................................................18
Connecting the Wireless Controller.....................................................................19
Sample Applications..................................................................................................21
Connecting to a Secured Network.......................................................................21

Contents
iii
DWC-1000 Wireless Controller User’s Guide
Authenticating to an Authentication Server .........................................................22
Logging In to a Captive Portal.............................................................................24
Where to Go from Here.............................................................................................25
3. Basic Configuration ......................................................................................... 26
Logging In to the Web Management Interface..........................................................27
Web Management Interface Layout..........................................................................30
Basic Configuration Procedures................................................................................31
Basic Configuration Step #1. Enable DHCP Server (Optional)...........................32
Basic Configuration Step #2. Select the Access Points to be Managed .............33
Basic Configuration Step #3. Change the SSID Name and Set Up Security ......35
Basic Configuration Step #4. Confirm Access Point Profile is Associated..........39
Basic Configuration Step #5. Configure Captive Portal Settings.........................40
1. Create a captive portal group....................................................................40
2. Add captive portal users............................................................................41
3. Associate the captive portal group to an interface.....................................44
4. Customize the captive portal login page....................................................45
Basic Configuration Step #6. Use SSID with RADIUS ........................................48
Where to Go from Here.............................................................................................48
4. Advanced Configuration Settings................................................................... 49
QoS Configuration.....................................................................................................50
Enabling QoS Mode ............................................................................................50
Defining DSCP and CoS Settings .......................................................................52
Configuring DSCP Priorities ..........................................................................52
Configuring CoS Priorities .............................................................................53
VLANs.......................................................................................................................56
Enabling VLANs ..................................................................................................56
Creating VLANs...................................................................................................57
Editing VLANs .....................................................................................................59
Deleting VLANs...................................................................................................61
Port VLANs..........................................................................................................62
MultiVLAN Subnets .............................................................................................63
DMZ Settings.............................................................................................................66
Configuring a Port to Operate as a DMZ.............................................................66
Configuring DMZ Settings ...................................................................................67
Static Routing............................................................................................................69
Adding a Static Route..........................................................................................69
Editing Static Routes...........................................................................................71
Deleting Static Routes.........................................................................................72
Auto-Failover Settings...............................................................................................73
Load Balancing Settings............................................................................................75

Contents
iv
DWC-1000 Wireless Controller User’s Guide
Additional Advanced Configuration Settings .............................................................77
5. Securing Your Network.................................................................................... 79
Managing Clients.......................................................................................................80
Viewing Known Clients and Adding Clients.........................................................80
Editing Clients......................................................................................................83
Deleting Clients ...................................................................................................84
Content Filtering........................................................................................................85
Enabling Content Filtering...................................................................................85
Specifying Approved URLs..................................................................................86
Specifying Blocked Keywords .............................................................................88
Exporting Web Filters..........................................................................................89
Additional Security Settings.......................................................................................91
6. VPN Settings..................................................................................................... 92
Configuring VPN Clients............................................................................................93
Configuring IPsec Policies.........................................................................................95
Adding IPsec Policies..........................................................................................95
Example of a Manual Policy........................................................................103
Editing IPsec Policies........................................................................................104
Enabling IPsec Policies.....................................................................................105
Disabling IPsec Policies ....................................................................................106
Exporting IPsec Policies....................................................................................107
Deleting IPsec Policies......................................................................................108
Mode Config Settings..............................................................................................109
DHCP Range...........................................................................................................112
PPTP/LT2P Tunnels................................................................................................113
PPTP Tunnel Support........................................................................................113
Configuring PPTP Clients............................................................................113
Configuring PPTP Servers ..........................................................................114
L2TP Tunnel Support ........................................................................................118
OpenVPN Support.............................................................................................121
Additional VPN Settings..........................................................................................123
7. Viewing Status and Statistics........................................................................ 124
Viewing CPU and Memory Utilization......................................................................126
Viewing System Status............................................................................................128
Viewing Managed Access Point Information...........................................................130
Viewing Cluster Information ....................................................................................132
Viewing Hardware and Usage Statistics .................................................................134
Wired Port Statistics................................................................................................136
Managed Access Points and Associated Clients Statistics.....................................137

Contents
v
DWC-1000 Wireless Controller User’s Guide
LAN-Associated Clients...........................................................................................139
WLAN-Associated Clients.......................................................................................141
Sessions through the Wireless Controller...............................................................142
Associated Clients...................................................................................................143
LAN Clients .............................................................................................................145
Detected Clients......................................................................................................146
Access Point Status ................................................................................................148
Access Point Summary...........................................................................................150
Managed Access Point............................................................................................152
Authentication Failure Status ..................................................................................154
AP RF Scan Status .................................................................................................156
Global Status...........................................................................................................158
Peer Controller Status.............................................................................................161
Peer Controller Configuration Status.......................................................................163
Peer Controller Managed AP Status.......................................................................164
IP Discovery............................................................................................................166
Configuration Receive Status..................................................................................168
AP Hardware Capability..........................................................................................170
Client Status............................................................................................................171
Associated Client Status .........................................................................................173
Associated Client SSID Status................................................................................175
Associated Client VAP Status .................................................................................177
Controller Associated Client Status.........................................................................179
Detected Client Status.............................................................................................181
Pre-Authorization History ........................................................................................183
Detected Client Roam History.................................................................................184
8. Maintenance.................................................................................................... 185
Group Management ................................................................................................186
Adding User Groups..........................................................................................186
Editing User Groups..........................................................................................189
Deleting User Groups........................................................................................189
Configuring Login Policies.................................................................................190
Configuring Browser Policies.............................................................................191
Configuring IP Policies ......................................................................................193
User Management...................................................................................................196
Adding Users Manually......................................................................................196
Importing Users.................................................................................................198
Editing Users.....................................................................................................199
Deleting Users...................................................................................................200
Backing Up Configuration Settings..........................................................................201
Restoring Configuration Settings.............................................................................202

Contents
vi
DWC-1000 Wireless Controller User’s Guide
Restoring Factory Default Settings..........................................................................203
Rebooting the Wireless Controller...........................................................................204
Upgrading Firmware................................................................................................205
Access Point Firmware Upgrade.......................................................................205
Wireless Controller Firmware Upgrade .............................................................206
Activating Licenses..................................................................................................208
Using the Command Line Interface.........................................................................210
9. Troubleshooting............................................................................................. 211
LED Troubleshooting...............................................................................................212
Power LED is OFF.............................................................................................212
LAN Port LEDs Not ON.....................................................................................212
Troubleshooting the Web Management Interface...................................................213
Using the Reset Button to Restore Default Settings ...............................................213
Problems with Date and Time.................................................................................214
Discovery Problems with Access Points .................................................................214
Connection Problems..............................................................................................214
Network Performance and Rogue Access Point Detection.....................................215
Using Diagnostic Tools on the Wireless Controller.................................................215
Pinging an IP Address.......................................................................................215
Using Traceroute...............................................................................................216
Performing DNS Lookups..................................................................................217
Capturing Log Packets......................................................................................218
Checking Log Settings.......................................................................................219
Defining What to Log...................................................................................219
Tracking Traffic..................................................................................................221
Remote Logging................................................................................................223
Wireless Controller Event Log...........................................................................226
IPsec VPN Log Messages.................................................................................227
Appendix A. Basic Planning Worksheet............................................................ 228
Appendix B. Factory Default Settings................................................................ 231
Appendix C. Glossary ......................................................................................... 233
Appendix D. Limited Lifetime Warranty............................................................. 235
(USA and Canada Only)..........................................................................................235
Index..................................................................................................................... 237

vii
DWC-1000 Wireless Controller User’s Guide
PREFACE
Thank you for purchasing the D-Link DWC-1000 Wireless Controller. The DWC-1000
Wireless Controller lets you configure, manage, monitor, and troubleshoot D-LINK access
points in your wireless network (WLAN) from a central point.
The DWC-1000 is part of D-Link’s Unified Wireless Solution. This Solution consists of:
•A D-Link DWC-1000 Wireless Controller
•A collection of D-Link DWL-3600, DWL-6600, and/or DWL-8600 access points
A single wireless controller can manage 24 DWL-3600, DWL-6600, or DWL-8600 access
points. Six access points are supported out of the box. Licenses can be purchased in 6
access point increments to support 18 additional access points for a single wireless
controller. For greater scalability, four wireless controllers can be interconnected to create a
cluster that manages up to 96 access points. Adding redundant wireless controllers also
requires you to purchase licenses to support the required number of access points on the
redundant wireless controllers.
All access points associated with a wireless controller can be concurrently configured and
managed by an HTTP full-featured web user interface or command-line interface (CLI). This
guide describes how to use the web user interface. For information about using the CLI,
refer to the Wireless Controller CLI Reference Guide: DWC-1000.
Before using this manual, familiarize yourself with the Table of Contents on page ii. Set up of
a wireless controller should not be attempted without reading Chapter 2 and Chapter 3. All
first-time users should read Chapter 1. Users who want to use the wireless controller’s
advanced features should read Chapter 4, Chapter 5, and Chapter 6. Users responsible for
monitoring and maintaining the wireless controller should read Chapter 7 and Chapter 8. A
glossary of terms appears in Appendix C and troubleshooting suggestions are in Chapter 9.
Audience
This guide is designed for the person who installs, configures, deploys, and maintains the
wireless controller. This document assumes the reader has moderate hardware, computer,
and Internet skills.

Preface
viii
DWC-1000 Wireless Controller User’s Guide
Document Revision Level
This section provides a history of the revision changes to this document.
Revision Document Version Date Description
A Version 1 8/14/2012 Initial release
Changes in this Revision
N/A - this is first version of this document.
Related Documents
In addition to this guide, you may find the following additional documents helpful:
•DWL-3600 Access Point User Manual
•DWL-6600 Access Point User Manual
•DWL-8600 Access Point User Manual
•Wireless Controller CLI Reference Guide: DWC-1000

Preface
ix
DWC-1000 Wireless Controller User’s Guide
Document Conventions
This guide uses the following conventions to draw your attention to certain information.
Safety and Warnings
This guide uses the following symbols to draw your attention to certain information.
Symbol Meaning Description
Note Notes emphasize or supplement important points of the main text.
Tip Tips provide helpful information, guidelines, or suggestions for performing tasks more
effectively.
Warning Warnings indicate that failure to take a specified action could result in damage to the
device, or could result in serious bodily injury.
Electric Shock Hazard This symbol warns users of electric shock hazard. Failure to take appropriate
precautions such as not opening or touching hazardous areas of the equipment could
result in injury or death.
Typographic Conventions
This guide also uses the following typographic conventions.
Convention Description
Bold Indicates text on a window, other than the window title, including menus, menu options, buttons, fields, and labels.
Italic Indicates a variable, which is a placeholder for actual text provided by the user or system. Angled brackets (< >)
are also used to indicate variables.
screen/code
Indicates text that is displayed on screen or entered by the user.
< > angled
brackets Indicates a variable, which is a placeholder for actual text provided by the user or system. Italic font is also used to indicate variables.
[ ] square
brackets Indicates optional values.
{ } braces Indicates required or expected values.
| vertical bar Indicates that you have a choice between two or more options or arguments.

10
DWC-1000 Wireless Controller User’s Guide
1. PRODUCT OVERVIEW
The DWC-1000 Wireless Controller is intended to provide small-to-medium-sized
businesses with a mechanism for configuring, managing, and monitoring up to 24 D-LINK
DWL-3600, DWL-6600, and/or DWL-8600 access points from a central location.
Using the wireless controller and the access points with which it is associated lets you:
•Discover and configure D-LINK access points on the WLAN
•Optimize wireless access point performance with centralized RF management, security,
Quality of Service (QoS), and other configuration features
•Streamline security configuration tasks and set up guest access
•Monitor network status and statistics
•Perform maintenance tasks and firmware updates for the wireless management system
and for D-Link access points on the WLAN
•Conduct troubleshooting procedures
Configuration is performed using configuration profiles. A configuration profile allows a
wireless controller to distribute a set of radio, Service Set Identifier (SSID), and QoS
parameters to the access points associated with that profile.
The wireless controller comes with one profile predefined. You can use this profile as is, edit
it to suit your requirements, or create new configuration profiles as necessary. For example:
•An office building might have one configuration profile for access points located in one
area of a facility (such as a general work area) and a different profile for access points in
another area of the facility (for example, in the Human Resources department).
•A shopping mall might need several configuration profiles if several businesses share a
WLAN, but each business has its own network.
•Large networks that need different policies per building or department could have access
points configured for security policies for each building and department ( for example, one
for guests, one for management, one for sales, and so on).