Dell Pro WH3022 User manual

Dell Pro Stereo Headset
WH3022
User Guide
Regulatory Model: BW3320-M USB-A
June 2021
Rev. A00

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.

Chapter 1: Overview...................................................................................................................... 4
Setup and software.............................................................................................................................................................5
Power and setup............................................................................................................................................................ 5
Load software.................................................................................................................................................................5
Fit.......................................................................................................................................................................................5
Basics................................................................................................................................................................................ 7
Chapter 2: Troubleshooting...........................................................................................................9
Headset..................................................................................................................................................................................9
Chapter 3: Getting help and contacting Dell.................................................................................10
Contents
Contents 3

Overview
Standard LEDs
Icons Inline control LEDs What they mean
Call button Flashing green Incoming call
Solid green On a call
Slow flashing green Call on hold
Volume up button Increases the listening volume
Volume down button Decreases the listening volume
Mute button Solid red Headset muted
Microsoft Teams LEDs*
Icons Inline control LEDs What they mean
Call button Solid purple Headset connected; Microsoft Teams connected
Flashing purple x3 Microsoft Teams failed to connect
Flashing blue Incoming call
Solid blue On a call
Slow flash blue Call on hold
Pulsing purple Microsoft Teams notification
Volume up button Increases the listening volume
Volume down button Decreases the listening volume
Mute button Solid red Headset muted
1
4 Overview

NOTE: * Requires Microsoft Teams variant and application
Setup and software
Power and setup
Steps
Power on your headset by connecting to your computer or mobile device.
●USB-A/USB-C connector
Load software
Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and
mute) functionality.
Steps
Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.
Manage your headset settings on your computer with Plantronics Hub:
●Call control for softphones
●Change headset language
●Update firmware
●Turn features on/off
Fit
Adjust the headband
Steps
Lengthen or shorten the band until it fits comfortably. The cushions should sit comfortably over the center of your ears.
Overview 5

Example
Position the boom
This headset can be worn on the left or right side.
Steps
Rotate the boom to align with your mouth.
Example
CAUTION: To avoid breaking the boom, only rotate it up and over 180°.
Adjust the boom
Steps
Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
6Overview

Basics
Make/take/end calls
Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub
or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone
application. Download Plantronics Hub for Windows or Mac at poly.com/software or visit www.dell.com/support. .
Answer or end a call
Steps
Tap the Call button or use your softphone.
Make a call
Steps
Dial using your softphone application.
Redial
When not on an active call, double-tap the call button to redial the last call.
Hold
To put a call on hold, press and hold the Call button until you hear a beep or voice prompt.
Overview 7

Volume
Listening volume
Steps
Press the Volume up (+) or Volume down (-) button.
Adjust headset microphone volume (softphone)
Steps
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
Mute
Steps
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button
again.
8 Overview

Troubleshooting
Headset
I cannot hear caller. ●Listening volume is too low. Press the volume up button on the headset.
and/or ensure that the volume setting on your computer is set accurately.
●Your headset is not set as the default audio device. Use the audio settings in
your sound control panel/preferences to select your headset as the default
audio device.
Callers cannot hear me. ●Headset is muted. Tap the mute button to unmute the microphone.
●Headset microphone boom aligned incorrectly. Align the headset boom with
your mouth.
●Your headset is not set as the default Voice device. Use the audio settings in
your sound control panel/preferences to change the input device.
The sound in the headset is distorted.
I can hear an echo in the headset.
●Lower the listen volume on your softphone until the distortion disappears.
●Adjust volume on headset.
When I use my headset with a softphone,
the headset call control and mute buttons
don't work.
●Make sure the softphone you are using is supported by viewing http://
www.plantronics.com/softphonecompatibility.
●If required to enable headset control (answer/end and mute) functionality,
ensure you have Plantronics Hub for Windows/Mac installed. See Load
software.
●Your mobile device may not support call control functionality. Check with
device manufacturer.
The other headset I was using to listen to
music does not work any more.
●Your headset will set itself as the default audio device in Windows. Use the
audio settings in your sound control panel/preferences to change the audio
device.
My phone is not finding my headset during a
call or while listening to music.
●When on a call or listening to music, make sure that audio is routing to the
desired headset by going to your settings and ensuring it is defaulted.
2
Troubleshooting 9

Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 1. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer
concerns
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
3
10 Getting help and contacting Dell