Dell WL7022 User manual
Dell Premier Wireless ANC Headset
WL7022
User Guide
Regulatory Model: B825 / BT600
June 2021
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Overview...................................................................................................................... 5
Headset .................................................................................................................................................................................5
Charge stand (charge stand model only)...................................................................................................................... 6
USB Bluetooth adapter...................................................................................................................................................... 6
Chapter 2: Connect and pair.......................................................................................................... 7
Connect to PC......................................................................................................................................................................7
Configure USB adapter...................................................................................................................................................... 7
Pair to mobile device...........................................................................................................................................................8
Pair USB adapter again...................................................................................................................................................... 8
Chapter 3: Fit and charge............................................................................................................ 10
Wear on the right or left.................................................................................................................................................. 10
Charge your headset.........................................................................................................................................................10
Check headset battery status......................................................................................................................................... 11
Chapter 4: Load software.............................................................................................................13
Chapter 5: Make/Take/End Calls................................................................................................. 14
The basics............................................................................................................................................................................ 14
Answer or end a call.................................................................................................................................................... 15
Call back last call (smartphone)............................................................................................................................... 15
Voice dial (smartphone)............................................................................................................................................. 15
Mute ...............................................................................................................................................................................15
Mute on reminder*...................................................................................................................................................... 15
OpenMic......................................................................................................................................................................... 15
Volume............................................................................................................................................................................ 16
Play or pause music..................................................................................................................................................... 16
Track selection..............................................................................................................................................................16
Use sensors....................................................................................................................................................................17
ANC..................................................................................................................................................................................17
Interact with Microsoft softphone...........................................................................................................................17
Chapter 6: More Features............................................................................................................ 18
DeepSleep Mode................................................................................................................................................................ 18
Answer calls from a second device............................................................................................................................... 18
Change language................................................................................................................................................................18
Update firmware................................................................................................................................................................ 18
What's in the box............................................................................................................................................................... 19
Accessories................................................................................................................................................................... 20
Chapter 7: Troubleshooting..........................................................................................................21
Troubleshoot....................................................................................................................................................................... 21
Contents
Contents 3
Overview
Headset
Table 1. Controls
Volume up/down
Track backward*
Play/pause music*
Track forward*
Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
/ Call button ([ ])/Press to interact with Microsoft Teams (app required)
1
Overview 5
Table 1. Controls (continued)
Power button
Bluetooth pair button
NOTE: *Functionality varies by application. Does not function with web-based apps.
Charge stand (charge stand model only)
NOTE: The charge stand plugs into a computer or wall charger's USB port.
USB Bluetooth adapter
Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to
computer audio.
NOTE: Adapter design may vary
Table 2. USB LED codes
Standard LEDs
USB LEDs What they mean
Flashing red and blue Pairing
Solid blue Headset connected
Flashing blue On a call
Solid red Mute active
Flashing purple Streaming media from computer
Table 3. LED codes for Teams
LEDs when Microsoft Teams* is detected
USB LEDs What they mean
Flashing red and blue Pairing
Solid purple Microsoft Teams connected
Flashing blue On a call
Solid red Mute active
Pulsing purple Microsoft Teams notification
NOTE: *Requires Microsoft Teams desktop application
6 Overview
Connect and pair
Connect to PC
Your Bluetooth USB adapter comes pre-paired to your headset.
Steps
1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are
wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on
the USB adapter flashes blue. When not on a call the LED is solid.
3. OPTIONAL Load Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support. This
allows you to customize your headset behavior through advanced settings and options.
Configure USB adapter
Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure
your Bluetooth USB adapter.
Steps
Windows
1. To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab.
Select Dell BT 100, set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and
select the desired parameter.
Mac
3. To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and
Output tabs, select Dell BT 100.
2
Connect and pair 7
Pair to mobile device
Steps
1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear "pairing" and
the headset LEDs flash red and blue.
2. Activate Bluetooth on your phone and set it to search for new devices.
●iPhone Settings > Bluetooth > On*
●Android Settings > On > Scan for devices*
NOTE: *Menus may vary by device.
3. Select Dell ANC Headset WL7022.
If necessary, enter four zeros (0000) for the passcode or accept the connection.
Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
NOTE: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the
Bluetooth USB adapter.
Pair USB adapter again
Typically, your USB adapter is pre-paired to your headset. In the event that your adapter is disconnected or bought separately,
you will need to pair the adapter to your headset.
Steps
1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your headset in pair mode.
3. Put your Bluetooth USB adapter into pair mode by pressing and holding the recessed pair button with a pen or paperclip until
the Bluetooth USB adapter flashes red and blue.
NOTE: Adapter design may vary
8 Connect and pair
Pairing is successful when you hear "pairing successful" and "PC connected" and the Bluetooth USB adapter LED is solid.
Connect and pair 9
Fit and charge
Wear on the right or left
Steps
To position the microphone on the right or left side, rotate the microphone boom up and over. Gently bend the boom so it is
approximately 2 finger widths from the corner of your mouth.
NOTE: For true stereo sound, wear the boom on your right side.
Charge your headset
Prerequisites
CAUTION: Before using, charge the headset fully to reset the accuracy of the talk time prompts.
Steps
Charge your headset with the charge stand or the micro USB cable. The headset LEDs flash when charging. It takes up to 2
hours to fully charge your headset. The LEDs turn off once charging is complete.
NOTE: Both the charge stand and micro USB cable can be plugged into either a computer or wall charger. It is only
necessary to plug into a computer to update firmware.
3
10 Fit and charge
Table 4. Charging
Figure 1. Charge stand Figure 2. Micro USB cable
Table 5. Battery Status LEDs
Headset LEDs Battery status
4–5 blue blinks Battery high
2–3 blue blinks Battery medium
1 red blink Battery low
flashing red Battery critical; Recharge headset
Check headset battery status
There are 3 ways to check the headset battery status. Choose:
Steps
●Plantronics Hub for iOS/Android: check the home screen
●Plantronics Hub for Windows/Mac: click on the Plantronics Hub headset icon in the system tray or menu bar to view battery
status
●Slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.
Fit and charge 11
Table 6. Headset LED behavior while charging
Off Charging complete
Battery high
Battery medium
Battery low
Battery critical
NOTE: To reset the accuracy of the talk time alert, deplete the headset battery then charge fully.
12 Fit and charge
Load software
Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and
mute) functionality.
Steps
Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.
Manage your headset settings on your computer with Plantronics Hub:
●Call control for softphones
●Change headset language
●Update firmware
●Turn features on/off
4
Load software 13
Make/Take/End Calls
The basics
Table 7. Overview
Volume up/down
Track backward*
Play/pause music*
Track forward*
Active noise cancelling
Charge port
Active call = mute/unmute
Idle = OpenMic (hear your surroundings)
Headset LEDs for pairing, battery status, online indicator
Call button ([ ])
5
14 Make/Take/End Calls
Table 7. Overview (continued)
Power button
Bluetooth pair button
NOTE: *Functionality varies by application. Does not function with web-based apps.
Answer or end a call
Steps
Tap the Call button or use your softphone.
Call back last call (smartphone)
Steps
To dial your last number you dialed, double-tap the Call button.
Voice dial (smartphone)
Steps
If your smartphone has a voice-enabled assistant, press and hold the Call button for 2 seconds and wait for the phone
prompt and then tell the phone to dial the number of a stored contact.
Mute
Steps
During a call, briefly press the mute button to mute the microphone on the inline controller. To unmute press the button
again.
Mute on reminder*
* Plantronics Hub for Windows and Mac required (poly.com/software or visit www.dell.com/support)
If you have muted an active call and you start to speak, then a desktop notification reminds you that you are on mute. You can
add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac.
OpenMic
Steps
While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Control the level of ambient noise
you hear by adjusting the volume wheel.
Make/Take/End Calls 15
Volume
Steps
Rotate the volume wheel forward (+) or backward (–) to control the volume.
Play or pause music
Steps
Choose:
●Put on/take off the headset (requires active smart sensors)
●Tap the Play/pause button
NOTE: Functionality varies by application. Does not function with web-based apps.
Track selection
Steps
Double-tap the Call button to skip to the next track or triple-tap the Call button to play the previous track.
NOTE: Functionality varies by application. May not function with web-based apps.
16 Make/Take/End Calls
Use sensors
Smart sensors respond when you put on or take off your headphones.
Table 8. Sensors: Basics
With active sensors putting on the headset will: taking off the headset will:
Call Answer the call Mute the headset
Music/media Resume music/media (if playing previous
to taking off)*
Pause music/media (if playing)*
Mute Unmute if on an active call Mute if on an active call
NOTE: *Functionality varies by application. Does not function with web-based apps.
Reset sensors
You may need to reset the sensors if they are not working as expected.
Steps
There are two ways to reset the headset sensors. Choose:
●With your headset powered on, charge your headset on the charge stand for 10 seconds
●Press and hold both the Mute and Play/pause buttons for more than 4 seconds until the LEDs flash purple twice,
being careful to not touch the earcup padding or allow it to come in contact with surfaces
Disable sensors
Steps
You can disable your headset smart sensors several ways:
●Manage sensors through Plantronics Hub software
●Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. Repeat to
reactivate; the LED flashes purple then blue
NOTE: Sensors cannot be disabled while streaming audio.
ANC
Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality.
Steps
Your headset ships with ANC on. To turn ANC off, slide the switch away from "ANC."
Interact with Microsoft softphone
Steps
●For Microsoft Teams, tap the headset's Call button to interact (application required).
●For Skype for Business, press and hold the headset's Call button for 2 seconds to interact (application required).
●Set your target phone by going to Plantronics Hub for Windows/Mac > Softphones > Software Settings > Target
Softphone
Make/Take/End Calls 17
More Features
DeepSleep Mode
If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your
headset conserves its battery power by entering into DeepSleep mode.
Steps
Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.
Answer calls from a second device
It's easy to answer calls from two devices (including softphone).
About this task
When on a call, you hear a ringtone notification of the incoming call from the second paired device.
Steps
To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again
to answer the new call. If you choose to not answer the second call, it will go to voicemail.
Change language
You can change the voice prompts language of your headset (for example "mute on").
Steps
1. Download Plantronics Hub for Windows/Mac at poly.com/software or visit www.dell.com/support.
2. Dock your headset in the charge stand and plug it directly into your computer.
3. Disconnect your headset from other devices; this includes unplugging your USB adapter from the computer.
4. Open Plantronics Hub for Windows/Mac and go to Settings > Language to view language choices for voice prompts.
Update firmware
Firmware updates are designed to keep your headset current with the latest technology.
Prerequisites
Update your firmware to:
●Change voice alert/command languages
●Improve performance
●Add new features to your device
6
18 More Features
Steps
1. Download Plantronics Hub for Windows/Mac at poly.com/software or visit www.dell.com/support.
2. To update your headset firmware, dock your headset in the charge stand and plug it directly into your computer. Disconnect
your headset from other devices; this includes unplugging your USB adapter from the computer.
3. Open Plantronics Hub for Windows/Mac and check the Updates tab for firmware update alerts.
NOTE:
●Do not answer or place a call during the update
What's in the box
Contents may vary by product.
Headset
Charging stand
Micro USB cable
More Features 19
Table of contents
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