Dell POWEREDGE R515 Instructions for use

Dell PowerEdge
R515 Systems
Hardware Owner’s
Manual
Regulatory Model E12S Series and E13S Series
Regulatory Type E12S002 and E13S002
book.book Page 1 Tuesday, August 24, 2010 1:47 PM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this publication is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
Microsoft®, Windows®, MS-DOS®, and Windows Server®are either trademarks or registered
trademarks of Microsoft Corporation in the United States and/or other countries.
Othertrademarksandtradenamesmaybeusedinthispublicationtorefertoeithertheentitiesclaiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E12S Series and E13S Series
Regulatory Type E12S002 and E13S002
August 2010 Rev. A00
book.book Page 2 Tuesday, August 24, 2010 1:47 PM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features (Optional). . . . . . . . . . . . . . 16
Home Screen . . . . . . . . . . . . . . . . . . . . 17
Setup Menu. . . . . . . . . . . . . . . . . . . . . 18
View Menu . . . . . . . . . . . . . . . . . . . . . 18
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 19
Back-Panel Features and Indicators . . . . . . . . . . 20
Guidelines for Connecting Optional External
Devices. . . . . . . . . . . . . . . . . . . . . . . . . . 23
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 23
Power Indicator Codes . . . . . . . . . . . . . . . . . 24
Diagnostic Lights (Optional). . . . . . . . . . . . . . . 25
LCD Status Messages (Optional) . . . . . . . . . . . . 27
Solving Problems Described by
LCD Status Messages . . . . . . . . . . . . . . . 39
Removing LCD Status Messages . . . . . . . . . . 39
System Messages . . . . . . . . . . . . . . . . . . . . 40
Warning Messages . . . . . . . . . . . . . . . . . . . 55
book.book Page 3 Tuesday, August 24, 2010 1:47 PM

4Contents
Diagnostics Messages. . . . . . . . . . . . . . . . . . 55
Alert Messages . . . . . . . . . . . . . . . . . . . . . 55
Other Information You May Need . . . . . . . . . . . . 56
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 57
Choosing the System Boot Mode . . . . . . . . . . . . 57
Entering the System Setup Program . . . . . . . . . . . 58
Responding to Error Messages. . . . . . . . . . . 58
Using the System Setup Program
Navigation Keys . . . . . . . . . . . . . . . . . . . 58
System Setup Options . . . . . . . . . . . . . . . . . . 59
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Memory Settings Screen . . . . . . . . . . . . . . 61
Processor Settings Screen . . . . . . . . . . . . . 61
SATA Settings Screen (Optional) . . . . . . . . . . 62
Boot Settings Screen . . . . . . . . . . . . . . . . 63
Integrated Devices Screen . . . . . . . . . . . . . 64
PCI IRQ Assignments Screen . . . . . . . . . . . . 65
Serial Communication Screen . . . . . . . . . . . 65
Embedded Server Management Screen . . . . . . 66
Power Management Screen . . . . . . . . . . . . 67
System Security Screen . . . . . . . . . . . . . . 67
Exit Screen . . . . . . . . . . . . . . . . . . . . . 69
Entering the UEFI Boot Manager. . . . . . . . . . . . . 70
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . . 70
UEFI Boot Manager Screen. . . . . . . . . . . . . 71
UEFI Boot Settings Screen . . . . . . . . . . . . . 71
book.book Page 4 Tuesday, August 24, 2010 1:47 PM

Contents 5
System Utilities Screen . . . . . . . . . . . . . . . 72
System and Setup Password Features . . . . . . . . . 72
Using the System Password . . . . . . . . . . . . 72
Using the Setup Password . . . . . . . . . . . . . 75
Embedded System Management . . . . . . . . . . . . 76
Baseboard Management Controller Configuration . . . 77
Entering the BMC Setup Module . . . . . . . . . . 77
iDRAC6 Configuration Utility . . . . . . . . . . . . . . 78
Entering the iDRAC6 Configuration Utility . . . . . 78
3 Installing System Components . . . . . . . . 79
Recommended Tools. . . . . . . . . . . . . . . . . . . 79
Inside the System . . . . . . . . . . . . . . . . . . . . 79
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 82
Removing the Front Bezel . . . . . . . . . . . . . 82
Installing the Front Bezel . . . . . . . . . . . . . . 83
Opening and Closing the System . . . . . . . . . . . . 83
Opening the System . . . . . . . . . . . . . . . . 83
Closing the System . . . . . . . . . . . . . . . . . 85
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 86
Removing the Cooling Shroud . . . . . . . . . . . 86
Installing the Cooling Shroud. . . . . . . . . . . . 87
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 87
Removing a Hard-Drive Blank . . . . . . . . . . . 87
Installing a Hard-Drive Blank. . . . . . . . . . . . 88
Removing a Hard Drive . . . . . . . . . . . . . . . 88
book.book Page 5 Tuesday, August 24, 2010 1:47 PM

6Contents
Installing a Hard Drive . . . . . . . . . . . . . . . 89
Removing a Hard Drive From a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90
Installing a Hard Drive Into a
Hard-Drive Carrier . . . . . . . . . . . . . . . . . 91
Internal Hard Drives . . . . . . . . . . . . . . . . . . . 91
Removing an Internal Hard-Drive Bay . . . . . . . 91
Installing an Internal Hard-Drive Bay. . . . . . . . 93
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay. . . . . . . . . . . . . . . 93
Installing a Hard Drive Into a
Hard-Drive Bay . . . . . . . . . . . . . . . . . . . 94
Optical Drive (Optional) . . . . . . . . . . . . . . . . . 95
Removing an Optical Drive . . . . . . . . . . . . . 95
Installing an Optical Drive . . . . . . . . . . . . . 96
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 97
Removing a Cooling Fan . . . . . . . . . . . . . . 98
Installing a Cooling Fan . . . . . . . . . . . . . . 101
Power Supplies . . . . . . . . . . . . . . . . . . . . 102
Removing a Power Supply . . . . . . . . . . . . 102
Installing a Power Supply. . . . . . . . . . . . . 103
Removing the Power Supply Blank . . . . . . . . 104
Installing the Power Supply Blank . . . . . . . . 104
System Memory . . . . . . . . . . . . . . . . . . . . 104
General Memory Module Installation
Guidelines . . . . . . . . . . . . . . . . . . . . . 105
Mode-Specific Guidelines . . . . . . . . . . . . 106
Installing Memory Modules. . . . . . . . . . . . 108
Removing Memory Modules . . . . . . . . . . . 110
Expansion Cards and Expansion-Card Risers . . . . . 111
book.book Page 6 Tuesday, August 24, 2010 1:47 PM

Contents 7
Expansion Card Installation Guidelines . . . . . . 111
Installing an Expansion Card . . . . . . . . . . . . 113
Removing an Expansion Card . . . . . . . . . . . 115
Removing an Expansion-Card Riser . . . . . . . . 116
Installing an Expansion-Card Riser. . . . . . . . . 118
Integrated Storage Controller Card . . . . . . . . . . . 119
Removing the Storage Controller Card . . . . . . . 119
Installing the Storage Controller Card . . . . . . . 121
iDRAC6 Express Card (Optional). . . . . . . . . . . . . 122
Installing an iDRAC6 Express Card . . . . . . . . . 122
Removing an iDRAC6 Express Card . . . . . . . . 123
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 124
Installing an iDRAC6 Enterprise Card . . . . . . . 124
Removing an iDRAC6 Enterprise Card . . . . . . . 126
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 127
Installing a VFlash Media Card . . . . . . . . . . . 127
Removing a VFlash Media Card . . . . . . . . . . 127
Internal USB Memory Key . . . . . . . . . . . . . . . 127
Processors . . . . . . . . . . . . . . . . . . . . . . . . 128
Removing a Processor . . . . . . . . . . . . . . . 128
Installing a Processor . . . . . . . . . . . . . . . 132
System Battery . . . . . . . . . . . . . . . . . . . . . . 133
Replacing the System Battery . . . . . . . . . . . 133
RAID Battery (Optional) . . . . . . . . . . . . . . . . . 136
Removing the RAID Battery . . . . . . . . . . . . 136
Installing the RAID Battery . . . . . . . . . . . . . 137
Control Panel Assembly—LED . . . . . . . . . . . . . 137
Removing the Control-Panel Module–LED . . . . . 137
book.book Page 7 Tuesday, August 24, 2010 1:47 PM

8Contents
Installing the Control-Panel Module–LED . . . . 139
Control Panel Assembly—LCD (Optional) . . . . . . . 140
Removing the Control Panel Display
Module . . . . . . . . . . . . . . . . . . . . . . 140
Installing the Control Panel Display
Module . . . . . . . . . . . . . . . . . . . . . . 141
Removing the Control Panel Assembly . . . . . . 141
Installing the Control Panel Assembly . . . . . . 143
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 143
Removing the SAS Backplane . . . . . . . . . . 143
Installing the SAS Backplane. . . . . . . . . . . 147
Power Distribution Board . . . . . . . . . . . . . . . 148
Removing the Power Distribution Board . . . . . 148
Replacing the Power Distribution Board . . . . . 151
System Board. . . . . . . . . . . . . . . . . . . . . . 152
Removing the System Board . . . . . . . . . . . 152
Installing the System Board. . . . . . . . . . . . 154
4 Troubleshooting Your System . . . . . . . . 157
Safety First—For You and Your System . . . . . . . . 157
Troubleshooting System Startup Failure. . . . . . . . 157
Troubleshooting External Connections . . . . . . . . 157
Troubleshooting the Video Subsystem. . . . . . . . . 158
Troubleshooting a USB Device . . . . . . . . . . . . 158
Troubleshooting a Serial I/O Device. . . . . . . . . . 159
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 159
book.book Page 8 Tuesday, August 24, 2010 1:47 PM

Contents 9
Troubleshooting a Wet System . . . . . . . . . . . . . 160
Troubleshooting a Damaged System . . . . . . . . . . 162
Troubleshooting the System Battery. . . . . . . . . . . 162
Troubleshooting Power Supplies . . . . . . . . . . . . 163
Troubleshooting System Cooling Problems . . . . . . . 163
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 164
Troubleshooting System Memory . . . . . . . . . . . . 165
Troubleshooting an Internal USB Key . . . . . . . . . . 167
Troubleshooting an Optical Drive . . . . . . . . . . . . 168
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 169
Troubleshooting an Internal Hard Drive. . . . . . . . . 170
Troubleshooting a Storage Controller. . . . . . . . . . 171
Troubleshooting Expansion Cards. . . . . . . . . . . . 172
Troubleshooting Processors. . . . . . . . . . . . . . . 174
5 Running the System Diagnostics . . . . . . 177
Using Online Diagnostics . . . . . . . . . . . . . . . . 177
Embedded System Diagnostics Features . . . . . . . . 177
When to Use the Embedded System Diagnostics . . . . 178
Running the Embedded System Diagnostics . . . . . . 178
Embedded System Diagnostics Testing Options . . . . 179
Using the Custom Test Options . . . . . . . . . . . . . 179
book.book Page 9 Tuesday, August 24, 2010 1:47 PM

10 Contents
Selecting Devices for Testing. . . . . . . . . . . 179
Selecting Diagnostics Options . . . . . . . . . . 179
Viewing Information and Results . . . . . . . . . 180
6 Jumpers and Connectors. . . . . . . . . . . . 181
System Board Jumpers. . . . . . . . . . . . . . . . . 181
System Board Connectors . . . . . . . . . . . . . . . 182
Disabling a Forgotten Password. . . . . . . . . . . . 184
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 187
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 187
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
book.book Page 10 Tuesday, August 24, 2010 1:47 PM

About Your System 11
1
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 57.
<F10> Enters System Services, which opens the Lifecycle Controller.
The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation at support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware
Interface (UEFI) Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 57.
<F12> Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC6
Configuration Utility, which allows access to the system event log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC6 user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
book.book Page 11 Tuesday, August 24, 2010 1:47 PM

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System)
Item Indicator, Button,
or Connector
Icon Description
1Power-onindicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
5 seconds.
145 7632 89 10
book.book Page 12 Tuesday, August 24, 2010 1:47 PM

About Your System 13
2 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
3 Video connector Connects a monitor to the system.
4 LCD menu buttons Allows you to navigate the control panel
LCD menu.
5 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to
AC power and an error has been
detected, the LCD lights amber
regardless of whether the system
has been powered on.
6 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the LCD panel on the front and the blue
system status indicator on the back blink
until one of the buttons is pushed again.
7 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
Item Indicator, Button,
or Connector
Icon Description
book.book Page 13 Tuesday, August 24, 2010 1:47 PM

14 About Your System
Figure 1-2. Front-Panel Features and Indicators (Twelve–Hard-Drive System)
8 Hard drives Up to eight 3.5-inch or 2.5-inch,
hot-swappable SAS or SATA drives.
9 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
10 Optical drive One optional slimline SATA DVD-ROM
drive or DVD+/-RW drive.
NOTE: DVD devices are data only.
Item Indicator, Button,
or Connector
Icon Description
1 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
back blinks until one of the buttons is
pushed again.
Item Indicator, Button,
or Connector
Icon Description
2
4
8
5
7
3
1
6
book.book Page 14 Tuesday, August 24, 2010 1:47 PM

About Your System 15
2 LED panel The LED panel has four diagnostic
indicator lights that display error codes
during system startup. See "Diagnostic
Lights (Optional)" on page 25.
3Power-onindicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
5 seconds.
4 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
5 Hard drives Up to twelve 3.5-inch or 2.5-inch,
hot-swappable SAS or SATA drives.
Item Indicator, Button,
or Connector
Icon Description
book.book Page 15 Tuesday, August 24, 2010 1:47 PM

16 About Your System
LCD Panel Features (Optional)
NOTE: This section is applicable only to eight–hard-drive systems.
The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages (Optional)" on page 27 for
information on specific status codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight switches off after five minutes of inactivity, and can be
turned on by pressing the Select button on the LCD panel. The LCD
backlight remains off if LCD messaging is turned off through the BMC or
iDRAC6 utility, the LCD panel, or other tools.
Figure 1-3. LCD Panel Features
6 Video connector Connects a monitor to the system.
7 USB connector Connect USB devices to the system.
The ports are USB 2.0-compliant.
8 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the cursor.
Item Indicator, Button,
or Connector
Icon Description
124
3
book.book Page 16 Tuesday, August 24, 2010 1:47 PM

About Your System 17
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode,
the LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the
Home icon.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
•Pressagaintostop.
• Press again to return to default scrolling.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and off.
If the system hangs during POST, press and hold
the system ID button for more than 5 seconds to
enter BIOS Progress mode.
Item Buttons Description
book.book Page 17 Tuesday, August 24, 2010 1:47 PM

18 About Your System
Setup Menu
View Menu
Option Description
BMC or DRAC
NOTE: If an iDRAC6
Express card is
installed on the
system, the BMC
option is replaced by
DRAC.
Select DHCP or Static IP to configure the network mode.
If Static IP is selected, the available fields are IP, Subnet
(Sub), and Gateway (Gtw). Select Setup DNS to enable DNS
and to view domain addresses. Two separate DNS entries are
available.
Set error Select SEL to display LCD error messages in a format that
matches the IPMI description in the SEL. This can be useful
when trying to match an LCD message with an SEL entry.
Select Simple to display LCD error messages in a more
user-friendly description. See "LCD Status Messages
(Optional)" on page 27 for a list of messages in this format.
Set home Select the default information to be displayed on the LCD
Home screen. See "View Menu" on page 18 to see the options
and option items that can be selected to display by default on
the Home screen.
Option Description
BMC IP or DRAC IP
NOTE: If an iDRAC6
Express card is
installed on the
system, the BMC IP
option is replaced by
DRAC IP.
Displays the IPv4 or IPv6 addresses for the optional iDRAC6.
Addresses include DNS (Primary and Secondary), Gateway, IP,
and Subnet (IPv6 does not have Subnet).
NOTE: BMC IP supports only IPv4 addresses.
MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
NOTE: If the iDRAC6 Express card is not installed on the system,
the MAC option displays the MAC addresses for BMC, iSCSIn,
or NETn.
Name Displays the name of the Host, Model, or User String
for the system.
book.book Page 18 Tuesday, August 24, 2010 1:47 PM

About Your System 19
Hard-Drive Indicator Patterns
Figure 1-4. Hard-Drive Indicators
Number Displays the Asset tag or the Service Tag for the system.
Power Displays the power output of the system in BTU/hr or Watts.
The display format can be configured in the Set home
submenu of the Setup menu (see "Setup Menu" on page 18).
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the Set
home submenu of the Setup menu (see "Setup Menu" on
page 18).
1 hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
Option Description
12
book.book Page 19 Tuesday, August 24, 2010 1:47 PM

20 About Your System
Back-Panel Features and Indicators
Figure 1-5 shows the controls, indicators, and connectors located on the back
panel of the system.
Figure 1-5. Back-Panel Features and Indicators
Drive-Status Indicator Pattern Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, off three
seconds, amber three seconds, and off
three seconds.
Rebuild aborted
ST
1
3
2
1
2
Gb 2
Gb 1
2
1346910 11 12
8
7
5
book.book Page 20 Tuesday, August 24, 2010 1:47 PM