Diebold nixdorf Cs 7700 User manual

Diebold Nixdorf CS 7700

Rear-Load Lobby System

Operating Guide

TP-821810-001C PD 7506

April 2020

Document History

Document Number Date Remarks

TP-821810-001A 7/2015 Original edition

TP-821810-001B 3/2017 Added Radio Interference Label and warning inSection 1.5.

TP-821810-001C 4/2020 Updated to change product name to Diebold Nixdorf CS7700

Any trademarks, service marks, product names or company names not owned by Diebold Nixdorf, Incorporated,

formerly known as Diebold, Incorporated or its subsidiaries (collectively “Diebold Nixdorf”) that appear in this

document are used for informational purposes only and Diebold Nixdorf claims no rights thereto, nor does such use

indicate any afﬁliation with or any endorsement of Diebold Nixdorf or Diebold Nixdorf products by the owners

thereof.

This document contains proprietary information. If the document pages state the information is conﬁdential

(or words of similar import), then this document is intended solely for the use of the copyright owner's

employees or other personnel expressly authorized in writing by the copyright owner. Other uses of this

information without the express written consent of the copyright owner are prohibited. This document should

be treated as conﬁdential material for security reasons. Any unauthorized disclosure or use of conﬁdential

material may violate Section 1832 of Title 18 of the United States Code as well as other laws, and may be

punishable by ﬁne and imprisonment.

The information contained in this document is subject to change without notice. When using the document for system

implementation, please call your authorized sales or service representative for any applicable changes.

This document and the information contained herein are provided AS IS AND WITHOUT WARRANTY. In

no event shall the copyright owner or its suppliers be liable for any special, indirect, or consequential damages

of any nature resulting from the use of information in this manual.

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Diebold Nixdorf continually strives to improve its products. If you would like to comment on the accuracy, clarity,

organization or value of this document, please contact us at documentationservices@dieboldnixdorf.com or address

correspondence to:

Diebold Nixdorf, Inc.

Att: Documentation Services 9-B-16

5995 Mayfair Road

North Canton, OH 44720

TP-821810-001C

Contents

Section1 Introduction ............................................1-1

1.1 BeforePerformingMaintenanceProceduresontheTerminal ................. 1-2

1.2 MaintenanceTasks ....................................... 1-2

1.3 UsingthisGuide ........................................ 1-2

1.4 ObservingSafetyPrecautions .................................. 1-3

1.5 RadioInterferenceLabel .................................... 1-4

1.6 Terminology ........................................... 1-5

1.7 DeviceUsage .......................................... 1-6

Section2 TerminalDevices .........................................2-1

2.1 ConsumerInterface ....................................... 2-1

2.2 Fascia .............................................. 2-1

2.3 UpperChassis .......................................... 2-13

2.4 DevicesLocatedintheSafe .................................. 2-25

2.4.1 ActivCashDispenser .................................. 2-27

2.4.2 ActivCashDivert/RetractCassetteandDivertBin .................. 2-30

2.4.3 ActivCashDispenseCassettes ............................. 2-31

2.4.4 ActivMediaCassetteUnit ............................... 2-33

2.4.5 ActivMediaRetractCassette .............................. 2-34

2.4.6 ActivMediaDepositCassettes ............................. 2-34

2.4.7 SafeLock ........................................ 2-35

2.4.8 TerminalSwitches ................................... 2-36

2.4.9 AlarmSensors ..................................... 2-36

2.4.10 SeismicDetectors ................................... 2-36

2.4.11 ThirdPartyAlarms ................................... 2-36

2.4.12 HeatThermostat .................................... 2-36

Section3 AccessingtheUpperChassisandSafe .............................. 3-1

3.1 SwitchingtheTerminaltoMaintenanceMode ......................... 3-2

3.2 AccessingtheUpperChassis .................................. 3-2

3.2.1 OpeningtheUpperChassisRearDoor ........................ 3-2

3.2.2 ClosingtheUpperChassisRearDoor ......................... 3-4

3.3 TerminalandDeviceTouchPoints ............................... 3-6

3.4 AccessingtheRearServiceDisplay .............................. 3-10

3.5 AccessingtheActivCashDispenser .............................. 3-12

3.6 AccessingtheActivMediaCassetteUnit ............................ 3-14

3.7 AccessingtheActivMediaHeadUnit ............................. 3-16

3.8 Accessing the Card Reader and the Receipt Printer . . .................... 3-18

3.9 AccessingtheCoinDispenser ................................. 3-20

3.10 AccessingtheSafe ....................................... 3-22

3.11 Opening and Closing Safe Doors with Electronic Combination Locks . . . ......... 3-23

3.11.1 OpeningtheSafeDoor ................................. 3-23

3.11.2 ClosingtheSafeDoor ................................. 3-25

3.12 OpeningandClosingSafeDoorswithCencon2000Lock ................ . . . 3-27

3.12.1 OpeningtheSafeDoor ................................. 3-27

3.12.2 ClosingtheSafeDoor ................................. 3-29

3.13 Opening and Closing Safe Doors with Mechanical Combination Locks . . . ......... 3-31

3.13.1 OpeningtheSafeDoor ................................. 3-31

3.13.2 ClosingtheSafeDoor ................................. 3-33

AppendixARelatedDocumentation ...................................... A-1

AppendixBCleaningtheExterioroftheTerminal .............................. B-1

iii

TP-821810-001C

Figures

Figure1-1 CS7700Rear-LoadLobbyTerminal .............................. 1-1

Figure1-2 TaiwanClassALabel ......................................1-5

Figure2-1 ModulesandDevicesMountedontheFascia .......................... 2-2

Figure2-2 Camera .............................................. 2-4

Figure2-3 ConsumerDisplay ........................................2-5

Figure2-4 EncryptingPINPad(EPP7) ................................... 2-6

Figure2-5 GuideLights ........................................... 2-7

Figure2-6 IdentiﬁcationCardScanner ................................... 2-8

Figure2-7 ActivEdgeCardReader ..................................... 2-9

Figure2-8 DipCardReader ......................................... 2-10

Figure2-9 MotorizedCardReader ..................................... 2-11

Figure2-10 NFCContactlessCardReader .................................. 2-12

Figure2-11 UpperChassisDevices ..................................... 2-14

Figure2-12 ActivCashShuttleTracks .................................... 2-15

Figure2-13 ActivMediaHeadUnit ...................................... 2-16

Figure2-14 CoinDispenser .......................................... 2-17

Figure2-15 JournalPrinter .......................................... 2-18

Figure2-16 80mmReceiptPrinter ...................................... 2-19

Figure2-17 LocationoftheLocalAccessKeypad .............................. 2-20

Figure2-18 RearServiceDisplay ....................................... 2-21

Figure2-19 UpperControlCard ....................................... 2-23

Figure2-20 DevicesLocatedintheSafe ................................... 2-26

Figure2-21 ActivCashDispenserCassettes ................................. 2-28

Figure2-22 ActivCashDispenser ....................................... 2-29

Figure2-23 DivertCassetteTypes ...................................... 2-30

Figure2-24 DispenseCassettes ....................................... 2-32

Figure2-25 ActivMediaCassetteUnit .................................... 2-33

Figure2-26 RetractCassette ......................................... 2-34

Figure2-27 DepositCassettes ........................................ 2-35

Figure3-1 OpeningtheUpperChassisRearDoor ............................. 3-3

Figure3-2 ClosingtheUpperChassisRearDoor .............................. 3-5

Figure3-3 UpperChassisTouchPoints ................................... 3-6

Figure3-4 SafeTouchPoints ........................................3-8

Figure3-5 AccessingtheRearServiceDisplay ............................... 3-11

Figure3-6 AccessingtheActivCashDispenser ............................... 3-13

Figure3-7 AccessingtheActivMediaCassetteUnit ............................ 3-15

Figure3-8 AccessingtheActivMediaHeadUnit .............................. 3-17

Figure 3-9 Accessing the Card Reader and the Receipt Printer . . . . . .................. 3-19

Figure3-10 AccessingtheCoinDispenser .................................. 3-21

Figure3-11 SafeDoorLocksandHandles .................................. 3-22

Figure3-12 OpeningSafeDoorwithElectronicCombinationLock ..................... 3-24

Figure3-13 ClosingSafeDoorwithElectronicCombinationLock ..................... 3-26

Figure3-14 OpeningtheSafeDoor ...................................... 3-28

Figure3-15 ClosingtheSafeDoor ...................................... 3-30

Figure3-16 OpeningSafeDoorwithMechanicalCombinationLock .................... 3-32

Figure3-17 ClosingSafeDoorwithMechanicalCombinationLock .................... 3-34

Tables

Table1-1 DeviceUsage .......................................... 1-6

TP-821810-001C

Tables

Table2-1 MediaAccommodatedbytheDispenseCassette ........................ 2-31

Table2-2 MediaCapacityoftheDispenseCassette ............................ 2-31

Table2-3 MediaParameters ........................................ 2-34

TableA-1 RelatedHardwareDocumentation ................................ A-1

TableA-2 RelatedSoftwareDocumentation ............................... A-1

TP-821810-001C

Section 1

Introduction

The CS 7700 rear-load lobby terminal (see Figure 1-1) is a free-standing,

rear-load terminal for lobby environments. Consumers can receive dispensed

cash and transaction records and optionally accepts cash and check deposits

through openings in the fascia. Supplies are replenished and service is performed

from the rear of the terminal.

Figure 1-1 CS 7700 Rear-Load Lobby Terminal

TP-821810-001C

1.1 Before Performing Maintenance Procedures on the Terminal

The operator should be familiar with the following information before performing

the maintenance procedures in this manual:

• The features and equipment on your terminal

• The service options your institution has selected for its terminal(s)

Standard and Optional Equipment

The terminal might not have all the features described in this manual. Referto

the documents listed in Appendix A for information about speciﬁc equipment.

Maintenance Options

The institution can select one of several service options. Determine whichoption

the institution has selected before servicing the terminal. Your terminal manager

or supervisor can provide this information.

1.2 Maintenance Tasks

Maintenance keeps the terminal operational on a day-to-day basis and includes,

but is not limited to, the following tasks:

• Retrieving jammed, retained or captured cards from the card reader

• Replenishing printer paper, clearing paper jams and replacing printer

cartridges

• Removing jammed cash from the ActivCash dispenser

• Removing jammed media and checks from the ActivMedia depositor

• Removing jammed coins from the coin dispenser

1.3 Using this Guide

This guide provides the following information:

• Description of devices used in the terminal (Section 2)

• Accessing the upper chassis and safe (Section 3)

• Related documentation (Appendix A)

• Cleaning the exterior of the terminal (Appendix B)

For information on maintenance procedures for an individual component, refer to

the appropriate module operating guide listed in Appendix A.

1-2

TP-821810-001C

1.4 Observing Safety Precautions

General Safety Precautions

Strictly observe the following safety precautions when servicing the terminal.

By following these precautions, you can reduce the risk of equipment damage,

severe personal injury, or death.

You must observe the following precautions when servicing

the terminal to avoid risk of death, severe personal injury,

or equipment damage:

• Do not wear loose clothing or jewelry that can get

caught in the equipment.

• Use caution to prevent long hair from getting caught in

the equipment.

• Never insert screwdrivers, pens, or other instruments

into any terminal device (unless you are expressly

instructed to do so in this document). Severe bodily

injury, death from electrical shock, or equipment damage

can result.

• Always turn off the terminal before removing or

installing devices.

TP-821810-001C

WarningandCautionLabels

The terminal may have any of the warning or caution labels shown below.

Strictly observe the following safety concerns to reduce the risk of severe

personal injury, or death.

Label Deﬁnition Safety Concern

Electrical shock

hazard

An electrical shock hazard exists in the

area of the label. Do not remove covers.

Remove power before servicing.

Warning or danger

A personal injury can occur. Look for

nearby warning label (electrical shock,

pinch point, moving machinery, high

temperature hazard) or refer to the module

or terminal operating guide for the speciﬁc

hazard.

Pinch point

An area that can pinch (or cut) you exists

in the area of this label. Keep your hands

and ﬁngers clear of pinch points.

Moving machinery

hazard

Moving parts that can snag or pull clothing,

hair, skin, or jewelry into the mechanism

are present in the area of this label. Keep

clothing, hair, skin, and jewelry out of the

mechanism.

High temperature

hazard

High temperatures that can cause pain or

burns are present in the area of this label.

Do not touch until cooled.

1.5 Radio Interference Label

This is a class A product. In a domestic environment this

product may cause radio interference, in which case the user

may be required to take adequate measures.

A warning label (see Figure 1-2) is included on ATMs available in Taiwan to

meet Taiwan Class A regulatory requirements for radio frequency interference.

1-4

TP-821810-001C

Figure 1-2 Taiwan Class A Label

1.6 Terminology

This document uses the following terms:

•ATM refers to the Diebold terminals and can be used interchangeably with

terminal.

•Bill(s) refers to bank notes that are stored in the cassettes and dispensed

from the terminal.

•Consumer refers to any person who uses the terminal.

•Device refers to the standard and optional equipment available with the

terminal, such as monitors, printers, and terminals.

•ActivCash refers to the device that takes currency or other dispensable

media from the cassettes and transports it through a slot in the fascia to

the consumer.

•ActivMedia refers to the device that accepts media (checks or currency) from

the consumer through a slot in the fascia and deposits the media in a cassette.

•Fascia refers to the front area of the terminal where the consumer transacts

business.

•Institution refers to any bank or business that might purchase the terminal.

•Maintenance refers to the routine tasks performed by an operator to keep the

terminal operational.

•Media refers to any type of document (such as a bank note, ticket, coupon,

etc.) that is stored in the cassettes and dispensed from or deposited into

the terminal.

•Module refers to the major electro-mechanical devices of the terminal, such

as displays, printers, and dispensers.

TP-821810-001C

•Operator refers to a person who performs routine maintenance, such as

replenishing supplies. An operator may also perform procedures that help

determine the cause of certain problems, such as jammed paper in the printer.

•Safe refers to the high security enclosure below the upper chassis. Devices

in the safe store the media dispensed from and deposited into the terminal.

•Terminal refers to all variants of Diebold terminals.

•Upper Chassis refers to the area behind the fascia and directly above the

safe. The upper chassis houses both consumer and operator devices (such as

printers, card readers, etc.)

1.7 Device Usage

Table 1-1 lists the devices in the terminal and who would generally use them.

Section 2 contains a brief description of each device.

The operator interface devices are used to perform routine servicing operations

such as daily balancing, supply replenishment, and problem determination. These

devices can also be used for occasional operations such as setup and problem

diagnosis of the terminal.

The operator maintenance interface for the terminal is the rear service display.

The operator uses the maintenance mode switch with the operator interface to

perform routine maintenance procedures.

Table 1-1 Device Usage

Used By

Device Consumer Operator

Motorizedcardreader X X

Dip card reader X

ActivEdgecardreader X X

Encrypting PIN pad - EPP7 (consumer keypad) X

Headphone jack X

ActivCash dispenser XX

Identiﬁcation card scanner X

Coin dispenser XX

ActivMedia depositor X X

Receipt printer X X

Journal printer X

Terminalpower(on/off)switch X

Maintenancemodeswitch X

Speakers X

1-6

TP-821810-001C

Table 1-1 Device Usage (continued)

Used By

Device Consumer Operator

Near Field Communication (NFC) contactless card reader X

Guide lights X

Local access keypad X

Rear service display X

Safe devices (locks) X

TP-821810-001C

Section 2

Terminal Devices

This section describes the devices available on the terminal. Devices are located

in the fascia, upper chassis or safe. For more information about individual

devices, refer to the documents listed in Appendix A.

NOTE

Your terminal may not contain all the devices described in this

section. Some devices are optional and some devices cannot be

used in combination with other devices (mutually exclusive).

2.1 Consumer Interface

The consumer selects transactions, speciﬁes amounts, receives currency or other

dispensable media and receipts, and requests information using the fascia.

2.2 Fascia

The fascia functions as an interface that allows the consumer to interact with the

terminal. The devices and features on the fascia either have labels that help

the consumer to use the device or use blinking lights to guide the consumer

through the transaction.

The location of some devices and features can vary, depending on how they

are installed on the terminal. Some conﬁgurations of the fascia is shown in

Figure 2-1.

2-1

TP-821810-001C

Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 1 of 2)

TP-821810-001C

1Speakers

2Security camera

3Consumer awareness mirror

4 Fascia key lock

5Receipt printer

6 Headphone jack

7NFC contactless card reader

8Card reader guide light

9 Dip card reader

10 Motorized card reader

11 ActivEdge card reader

12 ActivMedia depositor

13 ActivView display

14 Encrypting PIN pad - EPP7 (consumer keypad)

15 Identiﬁcation card scanner

16 Coin dispenser slot

17 ActivCash dispenser

18 Function keys

19 Consumer display

20 Consumer face camera

21 Consumer awareness mirror

Figure 2-1 Modules and Devices Mounted on the Fascia (sheet 2 of 2)

ActivCash Dispenser Slot

Cash and other dispensable media are presented through the ActivCash dispenser

slot (see Figure 2-1).

ActivGuard

The ActivGuard is the security nerve center for the terminal. It monitors all

sensor statuses and alarms in the terminal. The ActivGuard reports any incidents

to the remote security center or to the branch alarm panel.

ActivView Secondary 7-inch Consumer Display with Touch Screen

There is an optional secondary display that is a 7-inch sunlight viewable LCD

(see Figure 2-1). It is located adjacent to the encrypting PIN pad and is installed

in landscape orientation. This display is available with a touch screen that allows

consumer signature using ﬁnger. Use of a stylus is not recommended.

2-3

TP-821810-001C

Cash Slot Camera

The cash slot camera is a high-resolution camera located on the left side of the

ActivCash dispenser slot exit (see Figure 2-2).

Figure 2-2 Camera

Consumer Face Camera

The consumer face camera is an optional miniature camera mounted behind a

window on the fascia to capture the face of customers (see Figure 2-2).

Consumer Awareness Mirror

Convex mirrors located at the top of the fascia help consumers monitor their

surroundings.

Consumer Display with Touch Screen

The 19-inch consumer display (see Figure 2-3) welcomes the consumer and

provides instructions for performing transactions at the terminal. A touch screen

eliminates the need for function keypads. The consumer chooses an option onthe

display by touching the corresponding function key that appears on the display.

The consumer display with touch screen is available in a landscape conﬁguration.

The consumer display is also used for routine maintenance, balancing, and

monitoring supplies and service tasks.

TP-821810-001C

Consumer Display with Function Keypad

The 15-inch consumer display (see Figure 2-3) welcomes the consumer and

provides instructions for performing transactions at the terminal. The consumer

display has a function keypad comprising two sets of four function keys thatare

mounted on each side of the consumer display. The consumer chooses an option

on the display by pressing the function key corresponding to the option. The

display is also available with a touch screen or vandal glass.

Figure 2-3 Consumer Display

2-5

TP-821810-001C

Encrypting PIN Pad (EPP7)

During the transaction, the terminal prompts the consumer to use the encrypting

PIN pad to enter information. The encrypting PIN pad (see Figure 2-4) is

a large-format, 16-key keypad and is an integrated security module (with

encrypting PIN pad technology) to secure the transaction information entered

by the consumer.

Figure 2-4 Encrypting PIN Pad (EPP7)

Guide Lights

Guide lights (see Figure 2-5) guide the consumer through a transaction by calling

attention to the next step in the transaction. These bar-shaped indicators can

display in colors and are used by the following devices:

• ActivEdge card reader/dip card reader/motorized card reader

• ActivCash dispenser

• ActivMedia depositor

• Coin dispenser

• Receipt printer

TP-821810-001C

1 Receipt printer

2 Dip card reader

3Motor

ized card reader

4 ActivEdge card reader

5ActivMedia depositor

6Coin dispenser

7ActivCash dispenser

Figure 2-5 Guide Lights

Headphone Jack

Visually impaired consumers can plug the headphones into a jack on the fascia

(see Figure 2-1) to receive voice guidance. The fascia speakers are turned off

when the headphone jack is being used.

Identiﬁcation Card Scanner

The identiﬁcation card scanner (see Figure 2-6) is a device located adjacent to the

encrypting PIN pad. It scans ID document with a bank card format.

2-7

TP-821810-001C

Figure 2-6 Identiﬁcation Card Scanner

ActivEdge Card Reader

The ActivEdge card reader (see Figure 2-7) reads data from magnetic cards, IC

cards, and smart (EMV) chip cards when the card is inserted long edge ﬁrst. The

LEDs on the card reader bezel ﬂash red if the card is inserted short edge ﬁrst.

The card reader reads and writes magnetic strip cards and memory chip cards

(smart or memory cards compliant with ISO 7816). The card reader reads and

writes tracks 1, 2 and 3 (or any combination of tracks 1, 2 and 3) of magnetic

strip cards. To minimize errors, the card is held in the transport, and the card

reader can read tracks with errors again for corrections (when it is necessary). A

gate prevents cards without chips or cards without track 2 from entering the card

reader/writer. The gate also prevents incorrect card insertion.

The card reader is equipped with a card retain bin or locked card retain bin to

hold retained cards. The card retain bin holds all cards that are not returned to

consumers. A card may be retained for the following reasons:

•The

network commands the terminal to retain the card.

• The card cannot physically be returned.

• The consumer fails to take the card within the time allowed after the

transaction session ended.

• Power failure occurs while the card is in the card reader, and the option to

return the card on power failure is not present.

TP-821810-001C

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