DIEBOLD NIXDORF DN 490 User manual

DN Series™ 490
Island Drive-up System
Operator Manual
01750337284 C

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Your use of this document and/or any of the information contained herein constitutes your agreement to
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Table of Contents
1 Introduction ................................................................................................................................ 1-1
1.1 Using this Manual...............................................................................................................1-1
2 Safety .......................................................................................................................................... 2-1
2.1 Observing Safety Precautions............................................................................................2-1
2.2 Radio Interference Label....................................................................................................2-1
2.3 General safety precautions for the system.........................................................................2-1
3 System Description ................................................................................................................... 3-1
3.1 System Overview ...............................................................................................................3-1
3.1.1 Before Performing Maintenance Procedures on the System.............................. 3-3
3.1.2 Device Usage...................................................................................................... 3-3
3.1.3 Maintenance Tasks............................................................................................. 3-4
3.2 Fascia Components ...........................................................................................................3-5
3.3 Upper Chassis Components ..............................................................................................3-10
3.3.1 External Control Unit........................................................................................... 3-20
3.4 Safe Components ..............................................................................................................3-24
3.4.1 Cash Recycler (RM4V) Lower Unit ..................................................................... 3-28
3.4.2 Cash Recycler (RM4V) Recycling Cassettes...................................................... 3-29
3.4.3 Cash Recycler (RM4V) All-In Cassette............................................................... 3-31
3.4.4 Cash Recycler (RM4V) Cassette Physical Description....................................... 3-32
3.4.5 Cash Dispenser (CMD-V6C) Lower Unit............................................................. 3-32
3.4.6 Cash Dispenser (CMD-V6C) Supply Cassettes.................................................. 3-34
3.4.7 Cash Dispenser (CMD-V6C) Reject/Retract Cassette........................................ 3-35
3.4.8 Cash Dispenser (CMD-V6C) Cassette Physical Description .............................. 3-36
3.4.9 Recycling Module RM4H, Overview.................................................................... 3-37
3.4.10 Recycling Module RM4H, Standard Cassette..................................................... 3-39
3.4.11 Recycling Module RM4H, All-in Cassette ........................................................... 3-40
3.4.12 Recycling Module RM4H, Cassette Physical Description................................... 3-41
3.4.13 Heater (safe) ....................................................................................................... 3-44
3.4.14 Safe Lock ............................................................................................................ 3-44
3.4.15 System Switches................................................................................................. 3-44
3.4.16 Alarm Sensors..................................................................................................... 3-44
3.4.17 Seismic Detectors ............................................................................................... 3-44
3.4.18 Third-party Alarms............................................................................................... 3-44
3.4.19 Heat Thermostat ................................................................................................. 3-44
3.5 Options...............................................................................................................................3-45
4 Operation .................................................................................................................................... 4-1
4.1 T/SOP ................................................................................................................................4-2
4.1.1 Startup and Shutdown ........................................................................................ 4-2
4.2 Accessing the Upper Chassis ............................................................................................4-6
4.2.1 Opening the Fascia............................................................................................. 4-6
4.2.2 Closing the Fascia............................................................................................... 4-7
4.3 Accessing the Safe ............................................................................................................4-8
4.3.1 Opening the Safe Door Cover............................................................................. 4-8
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Table of Contents
4.3.2 Opening/closing the safe door ............................................................................ 4-10
4.3.3 Closing the Safe Door Cover .............................................................................. 4-27
4.4 System and Device Touch Points ......................................................................................4-28
4.5 Accessing the Receipt / Journal Printer .............................................................................4-33
4.6 Accessing the Check Deposit Module................................................................................4-35
4.7 Accessing the Open Card Retain Bin and the Card Reader ..............................................4-36
4.8 Accessing the Coin Dispenser ...........................................................................................4-37
4.9 Pulling out / Pushing in Cash Components........................................................................4-38
4.9.1 Pulling out / Pushing in the Upper Unit ............................................................... 4-38
4.9.2 Pulling out / Pushing in the Lower Unit ............................................................... 4-39
4.10 How to Read Bar Codes ....................................................................................................4-41
4.11 Accessing the P-lock..........................................................................................................4-42
4.12 Accessing the Lockable/Removable Card Box ..................................................................4-43
4.13 Accessing the Card Reader Lockable Card Retain Bin .....................................................4-46
5 Maintenance .............................................................................................................................. 5-1
5.1 Cleaning the System Housing............................................................................................5-1
5.2 Cleaning the Displays ........................................................................................................5-1
5.3 Cleaning the Keyboards.....................................................................................................5-1
A Related Documentation............................................................................................................. A-1
B Technical Data............................................................................................................................ B-1
B.1 Electrical Characteristics....................................................................................................B-1
B.2 System Conditions .............................................................................................................B-2
B.3 Installation Specifications...................................................................................................B-3
B.4 Effective Power and Heat Output.......................................................................................B-4
B.5 Mechanical Environmental Conditions ...............................................................................B-4
B.6 Environmental Conditions ..................................................................................................B-4
B.7 Compliance with Standards and Approvals .......................................................................B-6
B.8 Environmental Protection ...................................................................................................B-7
List of Figures
Figure 3-1 DN Series™ 490 Island Drive-up System .............................................................3-2
Figure 3-2 Modules and Devices Mounted on the Fascia ......................................................3-6
Figure 3-3 User Guide Lights...................................................................................................3-8
Figure 3-4 Fingerprint Scanner ...............................................................................................3-9
Figure 3-5 Upper Chassis Devices ..........................................................................................3-11
Figure 3-6 Recycling Module (RM4V) Upper Unit ...................................................................3-12
Figure 3-7 Cash Dispenser (CMD-V6C) Upper Unit................................................................3-13
Figure 3-8 Check Deposit Module ...........................................................................................3-14
Figure 3-9 Coin Dispenser.......................................................................................................3-15
Figure 3-10 TP29 Journal Printer ..............................................................................................3-16
Figure 3-11 TP31R Receipt Printer ...........................................................................................3-17
Figure 3-12 Air Conditioner and Heater (upper chassis) ...........................................................3-18
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Table of Contents
Figure 3-13 External Control Unit - Overview ............................................................................3-20
Figure 3-14 Devices Located in the Safe...................................................................................3-25
Figure 3-15 More Devices Located in the Safe .........................................................................3-26
Figure 3-16 Devices Located in the Safe (RM4H) ....................................................................3-27
Figure 3-17 Cash Recycler (RM4V) Lower Unit ........................................................................3-28
Figure 3-18 Convenience Recycling Cassette...........................................................................3-29
Figure 3-19 Secure Recycling Cassette ....................................................................................3-30
Figure 3-20 RM4V All-In Cassette (Secure Cassette Shown)...................................................3-31
Figure 3-21 CMD-V6C Lower Unit.............................................................................................3-33
Figure 3-22 CMD-V6C Supply Cassette....................................................................................3-34
Figure 3-23 CMD-V6C Reject/Retract Cassette ........................................................................3-35
Figure 3-24 RM4H Lower Unit ..................................................................................................3-38
Figure 3-25 Standard Cassette Basic/Midrange........................................................................3-39
Figure 3-26 All-in Cassette ........................................................................................................3-40
Figure 3-27 Default Remote Status Indicator ............................................................................3-45
Figure 3-28 Remote Status Indicator with Audio .......................................................................3-46
Figure 4-1 Switching off the System........................................................................................4-2
Figure 4-2 Turning off the System ...........................................................................................4-3
Figure 4-3 T/SOP Power Down at Device Overview Screen...................................................4-4
Figure 4-4 T/SOP Power Down Specific Modules Screen.......................................................4-5
Figure 4-5 Opening the Fascia ................................................................................................4-6
Figure 4-6 Closing the Fascia..................................................................................................4-7
Figure 4-7 Opening the Safe Door Cover................................................................................4-9
Figure 4-8 Closing the Safe Door Cover..................................................................................4-27
Figure 4-9 Upper Chassis Touch Points..................................................................................4-28
Figure 4-10 More Upper Chassis Touch Points.........................................................................4-29
Figure 4-11 Safe Touch Points..................................................................................................4-30
Figure 4-12 More Safe Touch Points.........................................................................................4-31
Figure 4-13 More Safe Touch Points With RM4H Recycling Module .......................................4-32
Figure 4-14 Accessing the Receipt / Journal Printer .................................................................4-34
Figure 4-15 Accessing the Check Deposit Module....................................................................4-35
Figure 4-16 Accessing the Open Card Retain Bin and Card Reader ........................................4-36
Figure 4-17 Accessing the Coin Dispenser ...............................................................................4-37
Figure 4-18 Pulling out the Upper Unit ......................................................................................4-38
Figure 4-19 Pushing in the Upper Unit ......................................................................................4-39
Figure 4-20 Pulling out the Lower Unit ......................................................................................4-39
Figure 4-21 Pushing in the Lower Unit ......................................................................................4-40
Figure 4-22 How to Read Bar Codes.........................................................................................4-41
Figure 4-23 P-lock Mechanism .................................................................................................4-42
Figure 4-24 Upper Unit Release Latch .....................................................................................4-43
Figure 4-25 Lockable/Removable Card Box Location ...............................................................4-44
Figure 4-26 Removing the Card Box .........................................................................................4-45
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Table of Contents
Figure 4-27 Reinstalling the Card Box.......................................................................................4-46
Figure 4-28 Open the Lockable Card Retain Bin ......................................................................4-47
List of Tables
Table 3-1 Device Usage .........................................................................................................3-4
Table 3-2 Functions of the On/Off button ...............................................................................3-21
Table 3-3 Dimensions of the Cassette ...................................................................................3-32
Table 3-4 Weight of the Cassette ..........................................................................................3-32
Table 3-5 Media Accommodated by the Cassette .................................................................3-32
Table 3-6 Media Capacity of the Recycling Cassette ............................................................3-32
Table 3-7 Dimensions of the Supply Cassette .......................................................................3-36
Table 3-8 Weight of the Cassette ..........................................................................................3-36
Table 3-9 Media Accommodated by the Cassette .................................................................3-36
Table 3-10 Media Capacity of the Cassette ............................................................................3-36
Table 3-11 Media Capacity of the Retract/Reject Cassette .....................................................3-36
Table A-1 Related Hardware Documentation .........................................................................A-1
Table B-1 Electrical Characteristics ........................................................................................B-1
Table B-2 System Conditions .................................................................................................B-2
Table B-3 Installation Specifications.......................................................................................B-3
Table B-4 Plinth Weights ........................................................................................................B-3
Table B-5 Effective Power and Heat Output...........................................................................B-4
Table B-6 Mechanical Environmental Conditions ..................................................................B-4
Table B-7 Environmental Conditions ......................................................................................B-4
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1
1 Introduction
1.1
1.1 Using this Manual
This manual provides the following information:
• A description of devices used in the system (Section3)
• Accessing the upper chassis and safe (Section4)
• Cleaning the exterior of the system (Section5)
• Related documentation (AppendixA)
To perform maintenance on an individual component, refer to the operating guide in AppendixA.
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2
2 Safety
2.1
2.1 Observing Safety Precautions
General Safety Precautions
Strictly observe the following safety precautions when servicing the system. By following these precau-
tions, you can reduce the risk of equipment damage, severe personal injury, or death.
WARNING
You must observe the following precautions when servicing the system to avoid risk of
death, severe personal injury, or equipment damage:
lDo not wear loose clothing or jewelry that can get caught in the equipment.
lUse caution to prevent long hair from getting caught in the equipment.
lNever insert screwdrivers, pens, or other instruments into any system device (unless
you are expressly instructed to do so in this document). Severe bodily injury, death
from electrical shock, or equipment damage can result.
lAlways turn off the system before removing or installing devices.
2.2
2.2 Radio Interference Label
WARNING
This is a class A product. In a domestic environment this product may cause radio interfer-
ence, in which case the user may be required to take adequate measures.
A warning label is included on systems available in Taiwan to meet Taiwan Class A regulatory require-
ments for radio frequency interference.
2.3
2.3 General safety precautions for the system
This system complies with the relevant safety regulations for information processing equipment.
NOTE
Read this entire manual carefully in order to obtain a thorough knowledge with respect to
the system and the components, in addition to their operation and maintenance.
Operate the system and the components correctly in accordance with this manual in order
to avoid injuries and damage to the plant.
Keep this manual available and consult it for guidance when you are unsure about how to
carry out one or another of the procedures.
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Safety
WARNING
Risk of impact
Be careful not to injure your head when the control panel or rear door is opened.
lMove carefully when the control panel or the rear door is opened.
DANGER
Adverse weather conditions
Make sure that no water/liquids (e.g. rain, snow etc.) gets into the open system and the
exposed components, especially under adverse weather conditions, since that could pose
a danger to your life.
Be sure to take suitable precautions when working on an open system (e.g. by covering
components where necessary) so that fluid cannot enter the open system.
• Observe the warning and information labels on the system.
• Unless otherwise stated, grasp the components only by the green control elements when handling
them.
• This system is equipped with a safety-tested power cable which must be connected to a suitable
grounded socket only.
• Always hold the plug when removing the power cable. Never pull on the cable itself.
• Lay all connecting cables in such a way that they will not be stepped on or tripped over, damaged or
crushed in any way.
• Have damaged power cables replaced immediately.
• Make sure that there is always free access to the electrical sockets used or to the electrical circuit-
breakers of the facility installation.
DANGER
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or for-
eign objects in the system) take the following steps:
Switch the system voltage-free immediately by:
lSwitching off the automatic circuit breaker or removing the fuse insert from the fuse
holder in the distributor box of the facility installation.
lDisconnecting the plug of the power supply cable from the grounded socket in the fa-
cility installation.
lInterrupting the power connection between the UPS (uninterruptible power supply)
and the system (see chapter "Introduction", section "General power interruption" in
the operating manual);
lFor further system-specific notes, please refer to the operating manuals.
lInform the customer service responsible for you.
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Safety
• Never connect or disconnect data transmission lines during a thunderstorm.
• Always keep the system’s ventilation openings free from obstruction to ensure proper ventilation and
to prevent malfunctions resulting from overheating.
• Use only accessories and extension components that have been approved by . Nonobservance can
result in damage to the system or violations of regulations concerning safety, radio interference and
ergonomical requirements.
• Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to feed voltage
from an external source into prepared cables to install additional electronics (e. g. EMA connection).
• To clean the system only use cleaning agents approved by Diebold Nixdorf (see chapter "Cleaning,
Service and Maintenance" in the operating manual).
• Components with adjustable light effects are integrated in this product. Repetition frequencies be-
tween 5 Hz and 40 Hz should be avoided as certain light frequencies or flickering light sources can
cause epileptic seizures in some individuals.
Also avoid light reflections and synchronize the cycles wherever possible. Ensure that monitors' re-
fresh rates are as high as possible.
Repairs
DANGER
Repair work on the system or on the components may be carried out only by authorized
specialist staff. Unauthorized opening of the system or repair work carried out improperly
could result in considerable danger to the user. In case of noncompliance, excludes all lia-
bility.
Lithium batteries
DANGER
Danger of fire and explosion
The handling and replacement of batteries should only be performed by authorized per-
sonnel trained by .
There is a risk of fire or explosion if the batteries are handled improperly. It is therefore im-
portant to note the following points:
lAvoid short circuits
lNever recharge the battery
lAvoid temperatures above +100°C (+212°F).
lDo not attempt to open the battery by force
lDo not allow the battery to come into contact with water or fire
lThe battery should only be replaced with the same or an equivalent type recom-
mended by (see chapter “Appendix,” section “Consumables” in the operating man-
ual). Dispose of used batteries in compliance with national regulations and the manu-
facturer's specifications.
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3
3 System Description
3.1
3.1 System Overview
This section describes the devices available on the system that are located in either the fascia, the upper
chassis, or the safe. For more information about individual devices, refer to the documents listed in
AppendixA.
NOTE
Your system might not contain all the devices described in this section. Some devices are
optional and some devices cannot be used in combination with other devices (mutually ex-
clusive).
The DN Series™ 490 island drive-up system is a front-load free-standing system. The system dispenses
cash and presents transaction records to the consumers, accepts cash and check deposits, and has
cash recycling capability. It is designed with a flat fascia so that consumers can drive up to the system,
view the options, and perform transactions while remaining in their automobiles.
Supplies are replenished and service is performed from the front of the system (see Figure3-1).
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System Description
TD-01717-18
Figure3-1: DN Series™ 490 Island Drive-up System
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System Description
3.1.1
3.1.1 Before Performing Maintenance Procedures on the System
The operator should be familiar with the following information before performing maintenance proce-
dures:
• The features and equipment on your system
• The service options your institution has selected for its system(s)
Standard and Optional Equipment
The system might not have all the features described in this manual. Refer to the documents listed in
AppendixA for more information.
Maintenance Options
Verify which service option the institution has selected before servicing the system.
3.1.2
3.1.2 Device Usage
Table3-1 lists the devices in the system and who would generally use them. Section3.2, Section3.3,
and Section3.4 contain a brief description of some of the devices.
The devices on the operator interface devices are used to perform routine service operations such as
daily balancing and replenishing supplies. These devices can also be used for occasional operations
such as setting up the system and diagnosing problems.
The operator maintenance interface for the system is the consumer display. The operator uses the but-
tons on the external control unit with the operator interface to perform routine maintenance procedures.
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System Description
Table3-1: Device Usage
Device Used By...
Consumer Operator
Motorized card reader X X
Dip card reader X X
ActivEdge card reader X X
Encrypting PIN pad V8 (consumer keypad) X
Headphone jack (and volume control) X
Cash recycling module X X
Coin dispenser X X
Check deposit module X X
Receipt printer X X
Journal printer X
External control unit (system power (ON/OFF) button) X
Speakers X
Near Field Communication (NFC) contactless card reader X
User guide lights X
Consumer display X X
Safe devices (locks) X
ID scanner (driver license) X X
Bar code reader X X
Microphone X
Fingerprint scanner X
3.1.3
3.1.3 Maintenance Tasks
Maintenance keeps the system operational on a day-to-day basis and includes, but is not limited to, the
following tasks:
• Retrieving jammed, retained or captured cards from the card reader
• Replenishing printer paper, clearing stuck paper, and replacing printer cartridges
• Removing cash that is not moving from the recycling module
• Removing checks that are not moving from the check deposit module
• Removing stuck coins from the coin dispenser
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System Description
3.2
3.2 Fascia Components
The fascia functions as an interface that allows the consumer to interact with the system. The consumer
selects transactions, specifies amounts, receives currency or other dispensable media and receipts, and
requests information using the fascia. The devices and features on the fascia either have labels that help
the consumer use the device, or user guide lights to lead the consumer through the transaction.
A typical configuration of the fascia is shown in the figure below.
NOTE
Your system might not contain all devices described in this section. Some devices are op-
tional and some devices cannot be used in combination with other devices (mutually ex-
clusive combinations).
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System Description
TD-01717-19
1
2
4
3
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
Figure3-2: Modules and Devices Mounted on the Fascia
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System Description
1Consumer awareness mirror
2Consumer portrait/face camera
3Speakers
4Fascia lock
5Bar code reader
6Receipt printer slot
7Identification card (driver license) scanner
7Fingerprint scanner
8ActivEdge secure card reader slot
8Motorized card reader slot
8Dip card reader slot
9Task light
10 Encrypting PIN pad (consumer keypad)
11 Check deposit module slot
12 NFC contactless card reader
13 Coin dispenser slot
14 Headphone jack (and volume control)
15 Cash recycler or cash dispenser slot
16 Safe door cover lock
17 Function keys
18 Consumer display
19 Traffic light
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System Description
Cash Recycler or Cash Dispenser Slot
Cash and other media are presented and accepted through the cash dispenser or cash recycler slot (see
Figure3-2).
User Guide Lights
User guide lights lead the consumer through a transaction by calling attention to the next step in the
transaction. These lights can display in colors and are used by the devices in the figure below.
TD-01701-04
Figure3-3: User Guide Lights
1Bar code reader
2Receipt printer slot
3Card reader slot
4Check deposit module slot
5Coin dispenser slot
6Cash recycler or cash dispenser slot
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System Description
Traffic Light
The traffic light is a signaling device that alerts the consumer about the availability of the system. If the
traffic light is green, the system is available for use. If the traffic light is red, the system is out of service
(see Figure3-2).
RP2 Fingerprint Scanner
The biometric fingerprint scanner identifies a person's fingerprint for security purposes. After a sample is
taken, access to a system is granted if the fingerprint matches the stored sample. See Figure3-2 and
Figure3-4.
TD-01717-20
1
2
Figure3-4: Fingerprint Scanner
1Glass surface of the fingerprint scanner
2Housing of the fingerprint scanner
RP2 Card Retain Bins or Boxes
The motorized card reader has three types of card retain bins.
• Locked card retain bin ( refer to Section4.13)
• Lockable and removable card retain box (refer to Section4.12)
• Open bin (refer to Section4.7)
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System Description
3.3
3.3 Upper Chassis Components
The following devices are installed inside the upper chassis of the system. A typical configuration of the
upper chassis is shown in Figure3-5.
• Cash recycler upper unit
• Cash dispenser upper unit
• Check deposit module
• Coin dispenser
• TP29 journal printer
• TP31R (with retract) receipt printer
• Heater (upper chassis)
• Air conditioner
• External control unit
• System power (ON/OFF) button
• Battery option present
• Service button
• P-lock (optional)
NOTE
Your system might not contain all devices described in this section. Some devices are op-
tional and some devices cannot be used in combination with other devices (mutually ex-
clusive combinations).
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