
Glen Dimplex UK Limited
Millbrook House
Grange Drive
Hedge End
Southampton
Hampshire SO30 2DF
UK customer helpline (8.00AM - 6.00PM Mon-Fri; 8.30AM-1.00PM Sat)
Customer Help Line Tel: 0870 7270 101
Fax: 0870 7270 102
Republic of Ireland Tel: 01 842 4833
Safety - Overheat Protection
For your safety, this appliance is fitted with thermal cut-outs. In the event that the product overheats, the cut-outs switch the
radiator off automatically. In the event of these safety cut-outs activating please inform the installer or Dimplex Customer
Services for advice in order to reset the cut-outs.
Cleaning
To maintain the external appearance of the radiator it need only be wiped over occasionally with a dry duster. During the summer
months, or at other times when the appliance is not is use and is completely cold, the opportunity should be taken to wipe over with
a damp cloth. Do not use abrasive cleaning powders or furniture polish.
Discoloration of wall finishes can sometimes occur immediately above a radiator due to the properties of some paints and decorating
materials or the presence of environmental impurities in the air (such as soot or incense generated from the burning of candles etc.).
After Sales Service
Your Dimplex DuoHeat radiator is guaranteed for two years from date of purchase. We undertake to exchange or repair
free of charge within this period any part found to be defective due to a manufacturing fault. This guarantee in no way
prejudices your rights under common law.
Should you require after sales assistance, please contact Dimplex Customer Services on the number listed below.
Please do not return a faulty appliance or part of an appliance to us as this may result in transit damage and/or delay in providing
service. Let us know the difficulty quoting the products model and serial numbers. We will then take the appropriate action.
Setting the Room Temperature Control
The room temperature control is located on the right-hand corner of
the top panel. It has been positioned to be clearly visible to an adult,
but out of sight of a young child. A child lock facility is incorporated
into the controller (see below for details).
The room temperature control allows the radiator to provide heat input
into the room until the desired temperature has been reached and
ensures this temperature is maintained until this setting is adjusted.
When only background heating is required (e.g. the room is unoccupied
or at night time) set the control to MINIMUM. When more heat is required in the room (e.g. when the room is occupied)
set the control to your preferred comfort setting.
To set the level of room temperature you require press, the ‘+’ or ‘-’ buttons on the room temperature control. The LED display
will indicate the level of output you have selected. After the control has been adjusted the brightness of the LED display will revert
to a background level after 15 seconds of inactivity.
Child Lock Operation
To activate the child lock simultaneously depress the ‘+’ and ‘-’ buttons for a period of 3 seconds. After this period the child
lock is in operation and the LED will illuminate for short period and then revert to the setback setting. The LED beside the
key symbol will illuminate while the child lock is in operation.
Once in the locked position, if either of the controls are operated the LED will resume maximum illumination for a short
period before reverting back to the setback position.
To deactivate the child lock, depress the buttons simultaneously again for 3 seconds and the buttons will become active.
This appliance complies with the European Standards EN 60 335-1, EN 60 335-2-61, EN 61000-3-2,
EN 61000-3-3, EN 55014 and EN55104 for Safety & Electromagnetic Compatibility.
These standards cover the requirement of the EMC Directives 89/336 & 73/23
Duoheat Room Temperature Control
Your DuoHeat radiator works by providing continual warmth from a carefully balanced combination of retained and “direct response”
heating. Some energy is taken in by the radiator when electricity tariffs are low and this is supplemented whenever needed by top
up heat from a radiant front panel, to ensure room temperatures remain to your preferred level throughout the day.
In order for the radiator to operate effectively both electricity supplies must be left switched ON at ALL times.
Radiator Positioning (see overleaf for minimum clearances)
A minimum clearance of 150mm to the front of the radiator is essential for safety, however to enable the radiator to attain its
maximum performance ensure that any furniture or other obstruction is not placed closer than 250mm.