Ducasa The Vitro-i+ Operation and maintenance manual

VITRO
THIN MINERAL
manual instrucciones VITRO-i+ MINERAL R2 _EN v25 · E1400300 · 20211227
NOTE
A qualied electrician must carry out the electrical installation of this radiator. The electrical
installation must comply with current UK regulations. Any claim on the warranty could be invalid
if these requirements have not been met.
The Vitro-i+
Radiant / Convector Combination Heater
Instructions for Operation and Installation
(Read these instructions carefully and retain for further reference.)
Models:
Vitro-i+ 750 Black
Vitro-i+ 1200 Black
Vitro-i+ 1600 Black
Vitro-i+ 750 White
Vitro-i+ 1200 White
Vitro-i+ 1600 White
Amazon Alexa and Google Home compatible

2 3
CONTENT
IMPORTANT SECURITY INFORMATION .......................................3
TECHNICAL DATA .........................................................5
GENERAL INFORMATION ...................................................5
INSTALLATION INSTRUCTIONS .............................................6
OPERATING INSTRUCTIONS ...............................................8
Switching ON (Master SWITCH) ................................................8
Switching OFF (Master SWITCH) ...............................................8
Stand-by function ............................................................8
USING WITH SMARTCOMAND TEVOLVE APP ....................................8
Connecting to the smart command tevolve app ........................................8
Geolocation ....................................................................9
Using without smartcommand tevolve app ........................................9
Mode operation .................................................................9
Setting Programme and Clock .....................................................9
Adjust Programmed Temperatures .................................................10
Keypad Locking (Anti-Tamper) .................................................10
Advanced Settings ..........................................................10
QUICK GUIDE TO MANUAL PROGRAMMING .................................12
ECODESIGN TABLE .......................................................13
MAINTENANCE AND CARE ................................................16

3
IMPORTANT SECURITY INFORMATION
• This appliance can be used by children aged 8 years and above and persons with
reduced physical, sensory or mental abilities or lack of experience and knowledge, if
they have been given supervision or appropriate training regarding the use of the device
in a safe way and they understand the dangers involved.
• Children should not play with the appliance. Cleaning and maintenance should not be
performed by unsupervised children.
• Children under 3 years should be kept out of reach of the appliance unless they are
constantly supervised.
• Children between age 3 and younger than 8 years old should only turn on / o󰀨 the device
whenever it has been placed or installed at its normal operating position provided they
are supervised or have received instructions concerning use of the appliance safely and
understand the risks that the device has. Children from 3 years and under 8 years old
should not plug in, regulate, clean the appliance or perform maintenance.
• Warning: Some parts of this product can become hot and cause burns. Pay particular
attention when children and vulnerable people are present.
• Heaters must be installed correctly following the specic requirements of the Installation
Instructions section below.
Warning: in order to avoid over heating the unit, do not cover the heaters.
This symbol “DO NOT COVER”, is placed on the heater as a reminder to
the user.
ATTENTION:
• The heaters must not be covered by clothing, containers or any other objects that may
block the air ventilation.
VERY IMPORTANT:
The “OFF” indicator shown on the heater’s control panel does not mean disconnection
of the heater from the power supply and should be understood as a standby condition.
To ensure the heater is completely o󰀨 and without access to the power supply, it is
recommended to disconnect it from the power supply by removing the fuse from the spur
outlet. Alternatively, change the mechanical switch on the rear of the heater to “OFF”.
• The unit must be placed away from ammable objects and children must not be left
unattended when the heater is heating.
• The heater should not be located underneath any electrical connection.
• The electric supply line should be protected with a high sensitivity di󰀨erential device
(RCBO).
• Do not use the heater to dry clothes.
• Heaters must not be installed in places where there are risks of splashes such as next to
bathtubs, sinks, etc.
• If the power cord is damaged, it must be changed by the manufacturer, its after-sales
service or persons qualied to do so, to avoid possible danger
• Anyone who is in the bathtub or shower should not have access to the switches or other
power operation devices. Always keep at least 0.6m (UK) or 3.0m (Ireland) between the
radiator and the bath or shower.
(UK: Outside zone 2, Ireland: Outside zone 3)
• The radiator must be installed so that around the radiator there is su󰀩cient space for
proper circulation of hot air, with a minimum distance of 150 mm to curtains, furniture, etc

4 5
• All repairs where required must be completed by the manufacturing company or by
special authorised sta󰀨.
• If the heater is sold without cable and plug or any other disconnecting method, the
installer must incorporate a disconnecting device taking into account the specic
regulations that apply.
• This heater has been designed and created as a xed heating device and must be used
for this purpose only.
• The heater must be mounted directly to the wall using the brackets supplied with the
heater.
• Do not place the heater directly on the oor.
• Make sure that the wall where the heater is going to be mounted is suitable to bear the
heater’s weight.
• Use the correct xing for the type of wall the heater is to be mounted onto.
• Make sure that the electrical power supply corresponds to the information indicated on
the heaters rating label.
• The heater must be levelled correctly both vertically and horizontally.
• When the heater is operational, the power cord must be totally unrolled and must not
touch the surface of the unit.
• Do not operate the heater with wet hands.
• Before undertaking any type of maintenance, ensure that the heater is disconnected
from the power supply by removing the fuse from the spur outlet.

5
GENERAL INFORMATION
The Ducasa Vitro-i+ glass fronted design heater provides a combination of radiant and convected heat
and will grace any home. With an LCD display the Vitro-i+ can be used as a standalone heater, or used in
conjunction with the system.
Luxurious design with glass front panel (Black or White)
Double heating circuit: aluminium heater for convection heating and heating circuit on glass for radiant heat.
Designed and fabricated in accordance with EN60335-1 and EN 60335-2-30
NEC Class II
The heater requires a 230V. 50Hz power supply and is a double insulated product so does not require an
earth cable.
Wall mounted (by quick xing system)
On-o󰀨 main switch
Electronic digital thermostat with LCD screen
Standby, Comfort and Anti-frost settings
Keypad locking (anti-tamper) facility
Overheat protection
TECHNICAL DATA
MODEL Vitro-i+ 750 Vitro-i+ 1200 Vitro-i+ 1600
Power (W) 750 1200 1600
Voltage 230V /1Ph /50Hz
Dimmensions WxHxD(mm) 670x500x110 840x500x110 1000x500x110
CLASS II II II

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INSTALLATION INSTRUCTIONS
ELECTRICAL CONNECTION
A qualifed electrician must carry out the electrical installation of this heater. The electrical installation must
comply with the current UK regulations. Any claim on the warranty could be invalid if these requirements have
not been met.
The heater requires a 230V 50Hz power supply and is a double insulated product so does not require an
earth cable.
CONNECTING WIRES
L = Live → Brown
N = Neutral → Blue
The connecting wires must be of the appropriate section, in regards to the length of cable, type of cable
and power rating of the heater.
The heater must be connected into a fused connecting box or a plug tted with an appropriate sized fuse
for the heater – see Technical Data on Page 5.
We recommend that the connecting box is positioned 10cm to the right of the heater and at a height
recommended by current UK regulations.
According to regulations, the heater must be connected to the power supply by means of an all-pole circuit
breaker with a contact gap of at least 3mm or by a thermal-magnetic circuit breaker.
LOCATION
The ideal place to site the Ducasa heater is as close as possible to coolest wall in the room but it is not
recommended to site the heater on un-insulated exterior walls, in this case, the part of the wall behind the
heater should be insulated.
In bathrooms, the heaters must not be sited inside the protected area. The control unit switches must not
be reachable, directly or indirectly, by a person in the bath or shower.
The heater, under no circumstances, should be installed below an electric power point.
Choose the location of the heater in respect of the minimum distances that are indicated below.
gure 2

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Figura 3a
Figura 3b
Mounting the Heater
In order to mount the heater on a wall, it is necessary to rst secure the support frame supplied with the
heater to the wall.
Remove the support frame attached to the rear part of the heater. To do this rst press the two upper clips
of the support frame in order to release the frame from the upper rear part of the heater and then withdraw
the lower part of the support frame. See Figure 2.
Place the support frame in a horizontal position against the wall and mark the location of the screw holes,
as detailed below and shown in the Figures 3a and 3b below.
1. Stand the support frame on the oor, lean it against the wall and mark through the top holes, as shown
in Figure 3a. Remove the support frame and drill and plug the wall for the xing screws.
2. Attach the support frame to the wall by means of screws in the lower slotted holes and mark through
the upper slotted holes for the top xing screws. See Figure 3b. Drill and plug for these screws. In this
manner the Vitro-i+ heater will be mounted on the wall with 205mm between the oor and the bottom
of the appliance.
3. When the support frame is xed to the wall mount the heater by rst attaching the lower bracket and
then the top ensuring the clip clicks into the heater. See Fig 2.
CONTROL OPTIONS
The Vitro-i+ is designed to be used in conjunction with the system and App,
providing total control of your heating system from anywhere in the world via the internet. The App is available
for both Android and iOS devices and o󰀨ers the ultimate in control and energy monitoring.
Search for “Tevolve” on the either the Google Play Store or the Apple App Store.
Scan this QR code to access to the download.
It is also possible to programme each radiator individually without the App by using the built
in controls and screen. This may be convenient for single heaters however we recommend
the Gateway to control multiple heaters.
The Vitro-i+ is also compatible with Amazon Alexa and Google Home via the
System and App.
For instructions on how to link them, visit https://ducasa.co.uk/smartcommand/voicecontrol
tevolve app heattend

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Days of the week
Radio paired icon
Current Mode
(AUTO, MANUAL, OFF)
Increase Decrease Mode/OK
AUTO / MANUAL /OFF
CONFIG
PROG
Desired
temperature
Heating indicator
master switch
Programmed hours
Ducasa Vitro-i+ Controls
No devices were found in this home. To
add a new one click on the button with the
symbol .
Smart Command tevolve
Friday 19th Nov 2021, 11:29
SWITCHING ON (MASTER SWITCH)
Once the heater has been mounted on the wall
and correctly connected to the main electricity power
supply, press the main On-O󰀨 switch on the right
hand side of the heater.
After around 3 seconds the screen will show various
information and the heater is ready to work.
SWITCHING OFF (MASTER SWITCH)
To switch o󰀨 the heater press the main On-O󰀨 switch
on the right hand side of the heater. The LCD screen
will be blank and the heater will lose connection with
the Gateway.
STAND-BY FUNCTION
Press the Mode/OK button
until the symbol is
present as shown in the
following screen.
When the heater is in
Stand-by Mode it will retain
programmes and continue
to communicate with the
Gateway.
To switch the heater On again, press the MODE
button to choose programme mode or manual
mode – you will see the following screens:
USING WITH SMARTCOMAND TEVOLVE APP
CONNECTING TO THE SMART COMMAND TEVOLVE APP
To use your Vitro-i+ via the
App you must rst connect and register your
Gateway . To do this follow the
instructions in the gateway manual.
Ensure you have downloaded and logged into
the
App using your user name
and password, then press the
+ icon on the home screen,
and follow the on-screen
instructions.
Please Note: Paired devices
will show in the order they were
added onto the App and will be
called Radiator1, Radiator2
etc.
We highly recommend
renaming each heater as they
are paired to avoid confusion.
OPERATING INSTRUCTIONS
The control is based on four buttons and an LCD
display.

9
orange
green
MODE OPERATION
To assist with programming the LCD screen is
backlit and will stay illuminated for approximately
10 seconds after the last button is pressed.
When the heater is operational and the room
temperature is lower than the set temperature
the heating symbol will be shown indicating
that the heater is producing heat. When the room
temperature equals or is above the set temperature
the heating symbol will not be present indicating
the heater is not producing heat.
The following screens show OFF, AUTO and
MANUAL modes. To chose diferent modes press
MODE/OK button.
When the heater is in AUTO mode the
temperature can be changed by pressing the +/-
buttons. This change will remain active until the
next programmed change or until midnight when
the temperature will revert to the preset value.
When in MANUAL mode, use the +/- buttons to
adjust the temperature
To do this select the paired heater and press the
settings icon where you can rename it.
Your Vitro-i+ is now ready to be controlled from
the App.
If the Vitro-i+ has been linked to the
Gateway and for some
reason communication is lost, the Link icon
disappears and the antenna starts ashing on
the Vitro-i+ screen. It will continue to operate in
the mode it was in prior to losing communication.
If you don’t have the access to the
App or are unable to pair using the method
above , press the Link button on the Gateway
3
for 3 seconds.
Once the orange LED starts to ash, press the
CONFIG button on the Vitro-i+ and press the +/-
button until the RF icon ashes. Then press OK
‘Link’ together with an
GEOLOCATION
This mode allows your
system to reduce the set temperature by a number
of degrees that is congured for each device from
the App when you are away from home. The
default is 2 degrees.
Geolocation is activated from the
App within the Homes setting. If activated,
all connected devices in
the house will use this feature and AWAY will be
shown on the Vitro-i+ display.
If any button is pressed
on any connected
device, all
devices in the
house will exit Geolocation
mode for 2 hours, unless
it’s turned back on again.
USING WITHOUT SMARTCOMMAND TEVOLVE APP
antenna icon will appear in the
top right of the screen.
Your Vitro-i+ is now connected
to the
Gateway.
Please Note: Once the
Gateway’s link button is pressed you have one
minute to add a heater. When the heater has
been added, you have one minute to add a further
heater without pressing button
3
SETTING PROGRAMME AND CLOCK
To start programming press
and hold CONFIG/PROG
button for 3 seconds and the
following screen will appear:
Programming starts on
Monday at 00:00 and is set by choosing the
required Mode for each hour of the week. Use
the OK button to choose between Comfort
, Economy or Frost Protection modes. On
the screen programme hours will show two
blocks for Comfort, one block for Economy and
no blocks for frost protection. After choosing the
mode press the +/- buttons to select the next hour
to be programmed. When a full day has been
programmed the screen moves to the next day.
Once each day of the week has been
programmed the clock must be set.
Press the CONFIG button to exit from
programming screen and enter the time setting
screen.
To select the day of the
week (1=Mon, 7=Sun) press
+/- buttons and conrm with
the OK button. Next select the
hour, conrm with OK and then
select the minutes and conrm
pressing OK once more.
If a heater is paired with a
Gateway, time setting is not required as it

10 11
ADJUST PROGRAMMED TEMPERATURES
Adjusting temperature in the following way will
only e󰀨ect the temperatures used for programmed
modes.
To change these set up
temperatures press the
CONFIG button and the
following screen appears:
When the temperature setup icon starts
ashing, press OK to scroll through each mode.
Press the +/- button to change the temperature
of each mode then press OK to conrm and go to
the next MODE to exit temperature setup, press
CONFIG.
KEYPAD LOCKING (ANTI-TAMPER)
The Vitro-i+ can be locked to prevent any
unauthorised person (children, people in public
places, nurseries, o󰀩ces, hotels etc.) altering the
settings of the radiator. To lock the keypad press
and hold the +/- buttons at the same time for 3
seconds until “bloc” appears on the screen. Any
button presses will be ignored and “bloc” will be
displayed on the screen.
To unlock keyboard, once again press and hold
the +/- buttons for 3 seconds until the word ‘bloc’
disappears.
When the Vitro-i+ is locked the heater will still
receive communications from the
Gateway.
ADVANCED SETTINGS
To enter the advanced settings mode, press
CONFIG while the heater is in one of the main
modes (OFF, AUTO, MANUAL). The following
screen will appear:
Now press the CONFIG button for 5 seconds
and C1 appears on the screen.
To scroll through the advanced settings (C1 to
C6) use the +/- buttons and choose the required
setting by pressing OK.
The advanced settings are:
C1-> Choose ºF or ºC
C2->Choose type of thermostat accuracy
C3-> Temperature Compensation
C4-> Firmware version
C5-> Open Window detection
C6-> Eco-Start
Degrees Fahrenheit or Celsius (C1)
Select ºC or ºF with the +/- buttons and conrm
with OK button
Type of Thermostat Accuracy (C2)
This setting shows the type of thermostat
accuracy currently being used. There are 5 types
of accuracy PID, hysteresis of 0.25ºC, hysteresis
of 0.35ºC, hysteresis of 0.50ºC and hysteresis of
0.75ºC.
To change the type of accuracy press +/- button
and conrm your selection by pressing the OK
button. The screens shown are:
Temperature Compensation (C3)
This setting is used to balance two heaters
in the same room or to sync the Vitro-i+ with
a thermostat. It will alternate between the
temperature compensation (o󰀨set) and the
measured temperature with o󰀨set applied. Alter
the o󰀨set with the +/- buttons and conrm with OK.
Temperature compensation can be adjusted up
to +/- 3ºC
recognises the system’s time automatically.

11
Firmware Version (C4)
It shows internal software installed in the
electronics.
Open Window detection (C5)
In order to save energy, if a window opens and
causes a sudden drop in temperature the heater
will stop heating. If the heater is heating, it will be
disconnected for 30 minutes and shows the Open
Window icon on the display.
By default this function is deactivated. To change
the status of the function, press the +/- button and
then press ok to conrm.
This function detects a temperature drop of
0.6ºC every minute over a period 4 minutes.
The heater will restore normal function in any of
these situations:
• After 30 minutes
• If the temperature increases by 0.2ºC for 1
minute from the point of activation.
• Pressing any button on the Heater
Eco-Start (C6)
With this feature activated the heater will learn
what time it should switch on to achieve the
required room temperature at your programmed
time.
The heater will monitor the room temperature
over a rolling 10 day period to establish how
quickly the room reaches temperature and uses
this information to switch the heater on at the
correct time.
By reaching the required temperature at the set
time and not before, energy use and running costs
are reduced.
By default this function is deactivated.
To change the status of the function, press the
+/- button and then press ok to conrm.
If this function is active then will be shown
on the LCD screen.
This function is only active while in AUTO mode.
If the heater is reset, all previous Eco-Start data
will be deleted.
Heater Reset
Resetting the heater will return all settings to the
factory defaults and will also delete any ‘pairing’
with a Gateway. To activate
the RESET feature press the OK button and the
CONFIG button for 10 seconds. The following
screen will appear:
To conrm the reset, press OK again, to cancel
the RESET press any other button.
Factory Defaults
• Working mode: OFF
• Comfort Temp : 19ºC
• Economy Temp : 17ºC
• Frost Protection Temp : 5ºC
• Manual Mode Temp: 19ºC
• Temperature Compensation: 0ºC
• No RF paired network
• Temperature units ºC
• Control type: PID
• Default Programme: All Economy
• Open Window detection OFF.
• Eco-Start OFF.

12 13
Ducasa Vitro-i+
QUICK GUIDE TO MANUAL PROGRAMMING
The Avant DGi+ & Vitro-i+ radiator is programmed by using heating ‘modes’.
The modes are set for each hour of the week, starting from midnight on Sunday
The days are numbered 1 to 7, with 1 being Monday and 7 being Sunday
The ‘modes’ are:
Comfort Economy Frost Protection
There are 3 steps to programming your heater;
1.Programming the Modes 2.Setting the Clock 3.Setting the Temperatures
Programming the Modes
Press Prog / Cong for 3 Seconds
Press OK to choose the mode and ‘+’ to conrm for each hour of each day
If you make a mistake press ‘-’ to go back
When you are happy the modes are correct press to move onto setting the clock
Setting the Clock
Use +/- to select the current day, 1 =Mon 7=Sun
then press OK
Use +/- to set the hour
then press OK
Use +/- to set the minute
When you are happy the clock is correct press to move onto setting the temperatures
Setting the Mode Temperatures
Use +/- to select then press OK
Use +/- to set the comfort temperature then press OK
Use +/- to set the Economy temperature then press OK
Use +/- to set the Frost Protection temperature then press
Press OK until is shown on screen
Programming is complete
Notes & Tips:
When the radiator is running in Auto the set temperature can be changed by pressing +/-
At the next programmed mode change, the radiator will return to the pre-set temperature
lt can be useful to write down the times and modes you want before starting to
programme the radiator
The screen backlight switches of after 10 seconds and the radiator exits programme mode.
If this happens you will need to press Prog / Cong for 3 seconds and re-enter your modes.
Copyright Heattend Products Ltd 2018

13
ECODESIGN TABLE
Models Vitro-i+ 750 Vitro-i+ 1200 Vitro-i+ 1600
Heat output
Nominal heat output (Pnom)0.75kW 1.2 kW 1.6 kW
Maximum continuous heat output
(Pmax,c)0.75kW 1.2 kW 1.6 kW
Auxiliary electricity consumption
At nominal heat output (elmax)0.0008 kW 0.0008 kW 0.0008 kW
At minimum heat output (elmin)0.0008 kW 0.0008 kW 0.0008 kW
In standby mode (elSB)0.0008 kW 0.0008 kW 0.0008 kW
Type of heat output/room
temperature control: Electronic room temperature control plus week timer
Other control options: Room temperature control, with open window detection.
With adaptive start control.
With distance control option.
Heattend Products Ltd,
https://www.heattend.co.uk/
Email: [email protected]

14 15
Installation Notes:

15
Installation Notes:

MAINTENANCE AND CARE
Ducasa radiators require very little maintenance.
The surfaces of the radiator must not be cleaned with an abrasive product or those containing granular
substances.
We recommend regular cleaning with PH neutral products.
In order to clean the radiator, it is recommended that the electric power is switched o󰀨.
To prevent the risk of overheating and to ensure the optimum performance from the radiator, the vents on
the ns and control unit must be always kept clear.
CORRECT DISPOSAL OF THIS PRODUCT
(Waste Electrical & Electronic Equipment)
(Applicable in the European Union and other European countries with separate
collection systems)
This marking shown on the product or its literature, indicates that it should not be
disposed of with other household wastes at the end of its working life.
To prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate this from other types of wastes and recycle it responsibly to
promote the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government o󰀩ce, for details of where and how they can take this item for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product should not be mixed with other commercial wastes for disposal.
UK Distributor of Ducasa Products:
Heattend Products Ltd
Web: www.heattend.co.uk
Email: [email protected]