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GREEN MOTION DC 22 EV CHARGER USER MANUAL MN192003EN November 2022 www.eaton.com
8. Frequently asked questions
This section contains information and procedures for solving problems that may potentially occur with
the EV charger.
Possible problems Solutions
The EV charger does not start • Check that the connection between the connector of the charging cable and the car socket has been established correctly.
• Check the LED status colour and read the indication on the touchscreen display.
The EV charger visual indicators are red • Unplug the connector from the vehicle and reinsert it. Check the LED status colour and read the indication on the
touchscreen display.
The vehicle does not charge • Visually inspect the condition of either the CCS or CHAdeMO cable.
• If the CHAdeMO cable is in use, select the appropriate plug on the touchscreen to initiate the charging session.
The charging cable cannot be released
from the vehicle
• Check that the charging session has been stopped.
• Check the LED status colour and read the indication on the touchscreen display.
• The connector usually needs to be released from inside your vehicle first. Refer to the instruction manual for your vehicle.
• In case of an emergency, the cable can always be unlocked using the emergency stop button.
Authentication refused • Check the LED status colour and read the indication on the touchscreen display.
• Check that the connection between the EV charger and the back end is available.
How long is the warranty period? • The warranty period is two years.
If the problem persists, contact your local installer or your Eaton technical support representative using the email address
BGTechSupport@eaton.com.
Table 4� Frequently asked questions
7.3 Cleaning or replacing lters
Check the filters on an annual basis to ensure that they are not obstructed and that they work properly.
In the event of obstruction, the filters need to be replaced as soon as possible. Eaton recommends not using
the unit while waiting for the filters to be replaced.
Before starting any operation, please contact your Eaton service representative using the email address
BGTechSupport@eaton.com.
When the charging station reaches the end of its service life, the end user should contact professional and qualified
personnel for disposal instructions. Please refer to www.eaton.com/recycling for further details.
7.4 Disposal
The EU Directive on Waste Electrical and Electronic Equipment (WEEE) (Directive 2012/19/EU) establishes
common rules on the management of electrical and electronic equipment and on minimising its impact—from
design through to disposal—on the environment. As a manufacturer of electrical and electronic equipment,
Eaton actively supports the requirements of the WEEE Directive.
In compliance with EU standard EN 50419 on marking electrical and electronic equipment, we include the
crossed-out wheeled bin symbol on our products. This symbol alerts users that these products should
be recycled in accordance with local environmental regulations and not discarded with household waste.
When end users recycle WEEE, they are helping to ensure that it is neither incinerated nor sent to landfills,
minimising the potential negative impact on human health and the environment.
Any device that is no longer needed must therefore be returned to the distributor or disposed of in an
authorised collection and recycling centre in the area. Eaton encourages all its customers and end users to
make responsible decisions when it comes to the disposal of its products.
Eaton is not responsible for the transportation of products to the collection point or recycling centre.