Elavon Ingenico Telium User manual

Electronic Benefits Transfer
Quick Reference Guide
Ingenico Telium
United States
EBT

Color Key
Required Merchant Input on Point of Sale
Required Customer Input on Internal
or External PIN-pad
Optional Merchant Input on Point of Sale
Admin key is the [.,#*] key
EBT Food Stamp Sale
>Press [1] for Sale
>Press [3] for EBT
>Press [1] for Food Stamp
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Enter the amount and press [ENTER]
>Swipe or manually enter the card # and
press [ENTER]
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print Customer
Copy
EBT Cash Benefit
>Press [1] for Sale
>Press [3] for EBT
>Press [2] for Cash Benefit
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Enter the amount and press [ENTER]
>Swipe or manually enter the card # and
press [ENTER]
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Select [YES] or [NO] for Cash Back
>If [YES] was selected, enter the amount
and press [ENTER]
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print Customer
Copy
EBT Food Stamp Return
>Press [2] for Return
>Press [3] for EBT
>Press [1] for Food Stamp
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Enter the amount and press [ENTER]
>Swipe or manually enter the card # and
press [ENTER]
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Select [YES] or [NO] to Confirm Amount
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print Customer
Copy

EBT Voucher Purchase
>Press [4] for Force
>Press [2] for EBT
>Press [1] for EBT Voucher
>Press [1] for EBT Voucher Purchase
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Enter the amount and press [ENTER]
>Manually enter the card # and press
[ENTER]
>Enter the voucher # and press [ENTER]
>Enter the approval code and press
[ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print Customer
Copy
EBT Voucher Return
>Press [4] for Force
>Press [2] for EBT
>Press [1] for EBT Voucher
>Press [2] for EBT Voucher Return
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Enter the amount and press [ENTER]
>Manually enter the card # and press
[ENTER]
>Enter the voucher # and press [ENTER]
>Enter the approval code and press
[ENTER]
>The Transaction authorizes and a
Merchant Copy of the receipt prints
>Select [YES] or [NO] to print Customer
Copy
EBT Balance Inquiry
>Press [1] for Sale
>Press [3] for EBT
>Press [3] for Balance Inquiry
>Choose [1] for Food Stamp or [2] for
Cash Benefit
Optional Clerk/Server ID prompts:
>Enter Clerk/Server ID and press [ENTER]
>If prompted, select [YES] or [NO] to Add
Clerk/Server ID
>Swipe the card or manually enter the card
# and press [ENTER]
The following prompts may appear for
customer verification on the internal or
external PIN Pad:
>Enter PIN and press [ENTER]
>The Transaction authorizes and a
Customer Copy of the receipt prints
Accessing Menu Driven Prompts
>Press [ENTER]
>Press [F1] and [F4] to scroll through the
list of options
>Select the number that corresponds
to the menu option of choice
(Options will vary slightly based on
Retail versus Restaurant setups)
[0] Tip Adjustment
[1] Sale
[2] Return
[3] Void
[4] Force
[5] Gift
[6] Auth Only
[7] Settlement
[8] Other
[9] Ta b
Creating Alpha Letters
>Press the number that corresponds with
the letter that needs to be entered
>Press the [F] key until the desired letter
appears

EBT-QRG-1364-REV-0912 ©2012 Elavon Inc.
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