Ingenico PAYZONE iCT250 User manual

3333333
Payments
US$Direct iCT250
CounterTop
Quick Reference Guide
July 2019

Table of Contents
1 –Introduction...............................................................................4
2 –Basic Terminal Operations .......................................................4
Before You Begin
How to Use This Guide
Unpacking the Box
Terminal ON/OFF
Terminal Keyboard
Data Entry
Accessing the Admin Menu
Password Management
3 –Changing the Terminal Language ..........................................14
4 –Accepting Payment Cards......................................................14
To Conduct a Chip Card Transaction
To Conduct a Magnetic Stripe Transaction
5 –Force Transaction...................................................................19
6 –Void Transaction.....................................................................20
7 –Pre-Auth and Completion Transaction ...................................21
8 –Return Transaction.................................................................22
9 –Performing a Settlement (Closing the terminal) .....................23
10 –Reprinting .............................................................................24
11 –Demo Mode..........................................................................25
12 –Clerk Settings .......................................................................26
13 –Batch Menu...........................................................................28
14 –Terminal Security..................................................................30

Use Passwords for Protection
Transaction Security
15 –Reports.................................................................................33
16 –Key Beep & Backlight...........................................................34
17 –Installation Procedure...........................................................35
Connections
18 –Replacing the Paper Roll......................................................38
19 –Troubleshooting....................................................................40
Receipt paper is Jammed
Card Reader Does Not Work Properly (cards are not being
read)
Terminal Is Not Working Properly
Receipt is Blank
20 –Cleaning................................................................................41
21 –Service and Support.............................................................42
Returning a Terminal for Service
22 –Terminal Specifications ........................................................42

1 –Introduction
Global Payments offers merchants a wide variety of leading payment
technology solutions, all from one reliable source. As one of the
world’s largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise with
over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for installing, setting up
and operating the US$Direct iCT250 terminal. For terminal-related
questions or support, please contact the Global Payments Customer
Care Centre.
2 –Basic Terminal Operations
Before You Begin
The US$Direct iCT250 is a point-of-sale electronic payment terminal
designed to process debit and credit card transactions via an internet or
standard dial connection. For setup instructions, refer to Section 17.
CAUTION:
Due to risk of shock or terminal damage, do not use the
terminal near water, such as in a wet basement,
bathtub, washbowl, kitchen sink, laundry tub, or
swimming pool. Do not use in flammable environments
or near gas pumps.
How to Use This Guide
The terminal contains both ATM Style buttons (Screen Function Keys)
for variable screen menu selection options and pre-configured numeric
key pad & function buttons. Variable on-screen menus will appear in
BOLD throughout this guide. Press the corresponding Screen Function
Key below the display to select that option. Pre-configured buttons will
appear in CAPS.

Unpacking the Box
Carefully inspect the shipping carton and its contents for shipping
damage. If the content is damaged, file a claim immediately with the
shipping company and notify Global Payments. Do not try to use
damaged equipment.
Remove the items from the carton. You should have the following items,
depending on what was ordered:
A US$Direct iCT250 terminal with paper roll installed
An external power supply
Telephone cable and/or Ethernet cable
Magic box connected to terminal (see picture of Magic box below)
US$Direct iCT250 Magic Box
Terminal ON/OFF
When the terminal is plugged into an electrical outlet, it will
automatically power up, initiate an application check, and then enter the
idle screen, which is similar to the picture below.
GPC USD$ E0104
Idle Screen

To power off the US$Direct iCT250, simply unplug the terminal from the
electrical outlet.
Terminal Keyboard
The terminal keypad contains 10 numeric keys (0-9), an up/down scroll
key, a green [Enter] key, a red [Cancel] key, a yellow [Correction]
key, and a number of additional function keys. The exact number of
additional function keys varies by terminal model.
Special function keys provide customers with quick and easy access to
frequently used functions and tasks. The following special function keys
are present on the terminal: [F], [F1], [F2], [F3], [F4]

iCT250
Key Name
F
F1
F2
F3
F4
NOTE:
Throughout the Quick Reference Guide, to use the
[▼] function, press the [F2] key. To use the [▲]
function, press the [F3] key.
Data Entry
Numeric Data Entry
The terminal keypad will automatically default to a numeric only keypad,
when entering data into numeric-only fields, such as card number and
amount prompts. See the following examples,
Card number is a numeric data item. To enter the value
“5446199999999999”, press [5], [4], [4], [6], [1], [9], [9], [9], [9], [9], [9],
[9], [9], [9], [9] and [9] on the keypad.
TRANSACTION NAME
Card Number
[5446199999999999]

Then press [Enter] to confirm the data entered. The terminal then starts
validation.
For amount entries, the terminal initially displays $0.00. No decimal
point is entered. For example, to enter the value “$5.30”, press [5], [3]
and [0].
TRANSACTION NAME
Enter Sale
Amount [$5.30]
Then press [Enter] to confirm the data entered. The terminal then starts
validation.
Text Data Entry
When performing data entry into text-only fields, the terminal keypad
automatically defaults to all alpha characters.
Alphanumeric Data Entry
When performing data entry on screens that accept both
alpha and numeric characters, the method of using a shift
key ‘F’ to access the alpha characters and special
characters is implemented.
Pressing the numeric key first and then pressing the ‘F’ key,
you can scroll through all characters programmed on that
key.
The Admin key is also designated for other special characters; it is
marked with a period, comma, # (pound) and * (asterisk). To select one
of the special characters, press that key and then press the ‘F’ key until
the desired character appears.

An alphanumeric data entry example is shown below:
FOOTERS
Enter Footer 1 []
Footer 1 is an optional alphanumeric data item from zero to 24
characters. The following example shows how to enter the message
“Open 24HRs” using multiple key presses.
Step
Terminal Display
Merchant Action
1
FOOTERS
No action.
Enter Footer 1
[]
2
FOOTERS
Press [6] once.
Press [F] key three times.
Enter Footer 1
[O]
3
FOOTERS
Press [7] once.
Press [F] four times.
Enter Footer 1
[Op]
4
FOOTERS
Press [3] once.
Press [F] five times.
Enter Footer 1
[Ope]
5
FOOTERS
Press [6] once.
Press [F] five times.
Enter Footer 1
[Open]

6
FOOTERS
Press [0] once.
Press [F] two times.
Enter Footer 1
[Open ]
7
FOOTERS
Press [2] once.
Enter Footer 1
[Open 2]
8
FOOTERS
Press [4] once.
Enter Footer 1
[Open 24]
9
FOOTERS
Press [4] once.
Press [F] two times.
Enter Footer 1
[Open 24H]
10
FOOTERS
Press [7] once.
Press [F] two times.
Enter Footer 1
[Open 24HR]
11
FOOTERS
Press [7] once.
Press [F] six times.
Press [Enter] to confirm data
entry.
Enter Footer 1
[Open 24HRs]
The following are data entry keys:
iCT250
Characters Accessed
1,Q, Z,q,z
2, A, B, C, a, b, c