PAX D210E User manual

CLOUD ACCESS CONTROL KEYPADS
SELF-SERVICE TECHNOLOGY
SELF-SERVICE KIOSKS - CLOUD-BASED KEY DISPENSERS
CLOUD ACCESS CONTROL KEYPAD - NEW.B.I.E A.I. CHATBOT - GUESTASSIST APP
INTEGRATED CREDIT CARD TERMINALS
D210E
USER GUIDE
PAYMENTS

GETTING STARTED
NEWBOOK PAYMENTS
• Switch the D210e power on/off by pressing and holding the cancel/power button
(X CANCEL) for 3 seconds. Check that is has full battery power by looking at the
battery icon in the top right corner of the display screen.
• If you need to charge your terminal, use the power cables supplied to plug into the
side of the unit and into an appropriate mains power supply. If you have ordered
a Base Station, place the terminal on it to charge. The Base Station must be
connected to an appropriate power supply using the power cable supplied. The
D210e terminal battery requires regular mains charging, much like a mobile phone.
The battery charge can last up to 8 hours depending on frequency of use.
• Lift printer cover ap to check the paper roll does not need to be replaced and is
seated correctly in the printer.
• If you need to load a new paper roll, ensure tongue of paper is feeding up from
underneath the roll and close the lid rmly leaving tongue of paper sticking out
above the cutting blade.
Default Password: 123456
NewBook Payments is an all-in-one solution for your payment needs. Our
integrated terminals use the latest in EFTPOS technology to deliver fast, secure
and automated transactions, whilst reducing administration and saving you time.
For terminal support, you can contact the 24/7 Technical Helpdesk, powered by Ezidebit,
for assistance with faults or other queries on 1800 433 876.
Thermal Printer
(lift ap to change
paper roll)
Paper Cutter
Contactless
NFC Reader
Printer Cover
Lift Grip
LCD Display Screen
Card Swipe Reader
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Power Charging
Port
Menu Key
Cancel Key
(Power On/Off)
Clear Key
Enter Key
Card Chip Reader
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• Handle with care so you do not damage electrical wires and power adapter.
If electrical wire, plugs or power adapter are damaged, please do not use the
terminal and contact the Technical Helpdesk.
• Do not leave the terminal for extended periods in direct sunlight, humid, hot,
or dusty environments.
• Keep the terminal and charging accessories away from liquids and do not
charge if adaptor cable is dirty or wet.
• Take care when inserting or removing charging cables. Do not use if the power
cable is faulty as this may result in increased risk of power issues, overheating
or terminal damage.
• If the terminal is defective or any of the parts become overheated, please turn
off immediately and contact the Technical Helpdesk.
• When installing paper roll, please be aware of the cutting blade.
• Charge indoors using a PAX charger, in a cool and well
ventilated area.
• Do not take apart the battery.
• Do not short circuit the battery.
• Keep the battery away from sources of heat, dust and liquid.
• Do not squeeze, puncture or put the battery into liquid or near re.
• If failure happens such as heating , distortion or other damage, please change
to a new battery. Contact the Technical Helpdesk for assistance.
• Please dispose of old or damaged batteries safely.
• It is recommended by the manufacturer to change to a new battery every 2
years.
• To remove the battery, remove the screw from the back and pull out from the
bottom edge.
• When inserting the battery, do not try to force it into place. Seat bottom of
battery rmly into the battery well and push down until it clicks into place.
GENERAL USER TIPS
BATTERY CARE

• Power On - Press and hold power button for 3 seconds
until LCD screen backlight comes on. If terminal is turned
on successfully, the NewBook Payments logo will appear
on screen and you will hear a beep.
• Allow the terminal to automatically run through its
initialisation cycle before the EFTPOS “ready” screen
appears. At this point the terminal is ready for use.
CONNECTING USING 3G (SIM CARD)
INTERNET CONNECTION
• In order to process payments, your D210e EFTPOS terminal has to be connected to
the internet. The D210e will be setup to use either cellular, Wi-Fi, or the separate
B210 base.
• If the D210e is setup for cellular then the will display the current signal
• strength.
• If the D210e is setup to use the intelligent base then the will light up.
• If the D210e is setup to use Wi-Fi then it will need to be setup to use your wireless
modem/router,mobilephone(Wi-Fipersonalhotspot)oramobileWi-Fihotspotdevice.
Wi-Fi signal strength is shown by the
• To set up Wi-Fi on your terminal, you will need to ensure that you have access to an
active internet connection. If using a modem/router, ensure that it does not have any
special conguration settings, network trafc restrictions or lters.
• Please be aware that if your network signal is not strong enough you may experience
issues using the D210e. NewBook does not recommend using public or unsecured
Wi-Fi networks to process payments.

CONNECTING USING WI-FI
Power On - Press and hold POWER button for 3 seconds until LCD screen backlight
comes on. If terminal is turned on successfully, the NewBook Payments logo will
appear on screen and you will hear a beep.
Allow the terminal to automatically run through its initialisation cycle. If the
terminal had previously been setup to access your Wi-Fi, it will reconnect
automatically.
If the terminal had not been previously connected to your Wi-Fi or if you had
changed your Wi-Fi network since the last time the terminal logged on, the
terminal will display:
• Wi-Fi networking
• Manually
• Enter Wi-Fi
• Details
Select NO by pressing the F1 key.
The terminal will display all the Wi-Fi networks that it nds.
Scroll down (F1 key) or scroll up (F2 key) to the network you want the terminal to
connect to and press <Enter> (key with the green circle).
Enter the WPA/WEP Password for your chosen Wi-Fi Network (eg Password1234)
To access upper or lower case letters, press the corresponding number key quickly
to get the letter you want. To access the key number, press the number key once. If
you want to repeat that number or enter a letter that corresponds with the same
number, please pause before attemping to choose the character. (eg. key 3 will give
you 3 D E F d e f in that order). As soon as you have entered the correct Wi-Fi
password, press <Enter> (key with the green circle).
The terminal will display the following messages:
• Searching for network
• Connecting to network
The terminal will connect to the Wi-Fi and will display
the Wi-Fi network name provided there is a strong signal.
The terminal will then present the EFTPOS “ready” screen.
At this point the terminal is ready for use.
You can update Wi-Fi settings at any time.
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MAKING A PAYMENT
Once you have selected the items to be paid within NewBook, you will be directed
to the Payments: Add, page.
From here, you simply need to select the Integrated EFTPOS Terminals button,
which will prompt you to select the card type and which terminal you would like
to use (if you have multiple).
The corresponding amount with then load on the machine ready for payment.
The receipt will save within the system against their client account which you can
choose to automatically email to the guest or print.
In NewBook, open the Client Account the payment is on.
Within the Client Account Ledger, select the payment by ticking in the box on
the left-hand side.
Locate with Selected, and click REFUND.
On the Refunds: Add page, check the Refund Amount is correct.
Select the terminal you will be using to process the refund
Click REFUND using EFTPOS Terminal and Save.
This will send the details through to the terminal for the Guest to present their
card and complete payment.
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PROCESSING A REFUND

ADMINISTRATIVE FUNCTIONS
AUTOMATIC SETTLEMENT
MANUAL SETTLEMENT
• A nominated settlement time is stored in the terminal. Each day at this time the
terminal will connect to the network and process a settlement automatically.
A detailed receipt is printed for the merchant record.
• A failed settlement will print a failed settlement receipt. After each batch settlement,
all following transactions belong to the next business day and will be settled with the
next batch.
• If the terminal is not settled by the required time, a forced settlement will be
generated. The settlement receipt will print automatically the next time the terminal
is connected to the network.
• Forced settlements do not include stored transactions. These will be included in the
next full settlement.
• From the idle screen press MENU
• Press 2 to access the Totals menu.
• Select 1 - Settlement.
• Enter Settlement password.
• Terminal will display Batch Totals and prompt user to Settle Now. Select YES
• Terminal will prompt to Print Entire Trans List Now. Select YES
• Press CANCEL to go back
NewBook Support NewBook Sales Team 24/7 Technical Support,
1300 744 485 [email protected] powered by Ezidebit
1800 433 876