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ATTENTION: This adjustment is not required. The screens tension has been set to achieve its best
performance. Always contact an Elite Screen Technician for assistance to avoid damaging the screen and
voiding your warranty.
If the electric screen does not move, please check the following:
1. Check the power supply first. The screen will understandably not move without power.
2. Make sure the power cord is firmly plugged to the power outlet.
3. Make sure that all cable connections are secure.
4. If the screen works well with the line switch but not with the remote control, please make sure the
remote controls have fresh batteries or replace them with new ones. Change the battery every 6
Months to ensure proper operation of the remotes.
5. For all other problems, please contact us according to your country.
Two (2) year parts and labor warranty from purchase date as follows (except for refurbished units as
specified below):
Refurbished units carry a 90-day parts and labor warranty.
Demo units or open box items are AS IS items and do not carry a warranty.
Each party will be responsible for one way shipping during the warranty period.
DOA (Defective On Arrival): Must be reported within 7 business days of receipt. An RMA
(Return Merchandise Authorization) number must be issued in order to process a replacement. Elite
Screens will replace the DOA (Defective On Arrival) unit with a brand new replacement *(see
exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is
received, Elite Screens will send out a new* unit to the customer by ground service (based on stock
availability). Should a problem be reported after the 7-day grace period, the item must be shipped to us
for warranty repair.
Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days, customer
will be only responsible for shipping and handling fees. If reported after 30 days of receipt, customer is
responsible for cost of the parts and shipping & handling fees.
DO NOT return any unauthorized items to Elite Screens, as they will be refused at shipper’s expense.
The RMA number must be included on the outside label of your shipping box and shipping
documents. Our warehouse is not authorized to accept returns without an RMA number on the
shipping label. RMA numbers are valid for 45 days from the date of issue.
*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished)
or based on stock availability.
Please visit www.elitescreens.com for Warranty Support and Warranty Service information.