Empire Comfort Systems WB36FB0F Planning guide

Page 1
HOMEOWNER'S MANUAL
INSTALLER:
Leave this manual with the appliance.
CONSUMER:
Retain this manual for future reference.
We suggestthat our
wood burning hearth
products be installed
and servicedby
professionals who are
certified in theU.S.by
the National Fireplace
Institute
®
(NFI) as
NFIWood Burning
Specialists.
This replace is approved
for use as a wood burning
replace or for use with a
vented gas log approved
to ANSI Z21.60 or Z21.84
standards or for use with
a vent-free gas log heater
approved to ANSI Z21.11.2
standard.
WARNING
If the information in this manual is not
followed exactly, a re or explosion may
result causing property damage, personal
injury or loss of life.
— DO NOT store or use gasoline or other
ammable vapors and liquids in the
vicinity of this or any other appliance.
— DO NOT overre. Overring will void
your warranty.
— Comply with all minimum clearances to
combustibles as specied. Failure to
comply may cause house re.
WARNING
FIRE RISK! For use with solid wood fuel
only. Other fuels may overre and generate
poisonous gases (i.e. carbon monoxide).
DO NOTNEVERtouch glass until it is cooled. allow
children to touch glass. Keep children away.CAREFULLY
SUPERVISE children in same room as fireplace. Alert
children and adultstohazards of high temperatures.
High temperatures may igniteclothing or other
flammable materials.Keep clothing, furniture, draperies
and other flammable materials away.
DANGER
CAUSE BURNS.
AND COOL DOWN.
HOT GLASS WILL
HOT SURFACES! GLASS
AND OTHER SURFACES ARE
HOT DURING OPERATION
WOOD BURNING
FIREPLACE MODELS:
WB(36,44,54)FB0F
WARNING
DO NOT alter or modify the replace or
its components under any circumstances.
Any modication or alteration of the
replace system, including but not limited
to the replace, chimney components
and accessories, may void the warranty,
listings and approvals of this system and
could result in an unsafe and potentially
dangerous installation.

Page 2 45019-0-0523
We recommend that you record the following information about your replace.
Model Number: ________________________________ Date Purchased: _________________________________
Serial Number: ________________________________ Location Of Fireplace: _____________________________
Dealer Name: _________________________________ Dealer Phone: ___________________________________
Notes: _________________________________________________________________________________________
HOMEOWNER REFERENCE INFORMATION
TABLE OF CONTENTS
Important Safety Precautions ...................................................................................................................................... 3
Understanding Your Fireplace:
• Operating Your Fireplace ..................................................................................................................................... 4
• Wood Selection .................................................................................................................................................... 5
• Moisture Content .................................................................................................................................................. 5
• Seasoning ............................................................................................................................................................ 5
• Storing Wood ....................................................................................................................................................... 5
Cleaning And Maintenance ......................................................................................................................................... 6
Troubleshooting ....................................................................................................................................................... 7-9
Firewood Seasoning Guide Recommendations ........................................................................................................ 10
Master Parts Distributer List .......................................................................................................................................11
How To Order Repair Parts ........................................................................................................................................11
Warranty .................................................................................................................................................................... 12
SECTION PAGE
READ THIS MANUAL CAREFULLY
Congratulations on selecting an Empire Wood Burning Fireplace.
The Empire Wood Burning Fireplace you have selected is designed
to provide the highest standard in safety and reliability.
As the owner of this replace, you’ll want to carefully follow all of the
instructions contained in this Owner’s Manual. Pay close attention
to all CAUTIONS, DANGERS and WARNINGS.
This Owner’s Manual should be retained for future reference.
WARNING
Do not attach combustible material above your replace. This
is a re hazard. No greeting card, stockings or ornamentation of
any type should be placed on or attached to the replace. This
is a heating appliance. The ow of heat can ignite combustibles.
TELEVISION CONSIDERATIONS
Installing a television above a replace has become increasingly
popular; however, the areas above any replace gets hot and most
TV manufacturers recommend against placing their products near
a heat source.
If you install a television above this replace insert, Empire Comfort
Systems accepts no responsibility for damage or injuries. Follow
the television manufacturers installation instructions, including
any recommendations regarding proximity to heat sources.
If your have a TV above your replace turn o󰀨 the replace and let it
cool completely before servicing or touching any buttons on the TV.
KEEP THIS MANUAL
It Contains Important Homeowner Information About Your Wood
Burning Fireplace.

45019-0-0523 Page 3
IMPORTANT SAFETY PRECAUTIONS
SAFETY PRECAUTIONS
The safety precautions and operating instructions in this
homeowner’s manual cannot cover all potential situations that
come during use. Caution and care must always be used when
operating this replace.
• Never ignite a re with a liquid re starter such as gasoline,
kerosene, or liquid barbecue starters.
• The re should be supervised while in use.
• Never burn trash or trees (such as Christmas trees) as they
can create extremely hot res that may be hazardous.
• Keep children and pets away from hot surfaces to avoid burns.
Carefully supervise children when they are in the room with
the replace. Exposed metal parts and glass doors become
very hot.
• Never use wood products with synthetic binders. They
create creosote in ue system and termination which can be
hazardous.
• Install at least one smoke detector on each oor of your home
to ensure your safety.
• Locate a Class A re extinguisher near the replace.
• Devise a plan to deal with a chimney re:
– Escape route – Contacting Fire Department
• An annual inspection should be performed on the replace
system.
COMBUSTIBLE MATERIALS
Combustible materials must not be stored on the hearth extension.
Room furnishings such as drapes, curtains, chairs or other
combustibles must be at least 4 ft. (1219 mm) from the open front
of the replace.
Combustible materials are materials made of or surfaced with
any of the following materials:
• Wood
• Compressed Paper
• Drywall
• Plant Fibers
• Plastic
• Any material that can
ignite and burn, ame
proof items can still ignite.
WARNING
Read and follow these safety precautions prior to operating
this appliance. Failure to follow these precautions may
result in death, injury, or property damage.
SAMPLES AND DEFINITIONS:
DANGER
Indicates a hazardous situation which, if not avoided, will
result in death or serious injury.
WARNING
Indicates a hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION
Indicates a hazardous situation which, if not avoided, could
result in minor or moderate injury.
NOTICE: Addresses practices not related to personal injury.
All correspondence should refer to complete Model Number, and
Serial Number. Fill out page 2 of Homeowner Reference Section
and page 6 of Installation Manual.
FOR THE HOMEOWNER
• Do not allow Combustible Materials adjacent to or in contact with
the replace. Combustible materials include wood, compressed
paper, plant bers, or other materials that will burn. These
materials are considered combustible even when treated with
re-retardant chemicals.
• Alert children and adults to the hazards of high surface
temperatures. Warn them to stay away to avoid burns and
clothing ignition.
• Supervise children when they are in the same room as the
replace.
• Do not place clothing or other ammable material on or near the
replace.
• Any safety screen or guard removed for servicing the replace
must be replaced prior to operating the replace.
• Keep replace area clear and free from combustible materials,
gasoline and other ammable vapors and liquids.
• Donot use this replace if any part has been under water.
Immediately call a qualied service technician to inspect the
replace and to replace any part of the control system and
any gas control which has been under water.
• If glass doors are installed, they must be either fully closed or
fully open when burning a re.
• Always operate the replace with the rescreens in place.
• Do not place lava rocks in this replace.
MAINTENANCE AND SERVICE
Although the frequency of servicing and maintenance will depend
on use and the type of installation, a qualied service technician
should perform an appliance checkup at the beginning of each
heating season. Specic guidelines regarding each appliance
maintenance task are listed below.
NOTICE: It is normal for steel appliances to make expansion and/
or contraction noise during the start-up or cool-down cycle. Similar
noises are found with furnace heat exchangers and car engines.
NOTICE: During manufacture, components of this replace are
treated with oils, lms or bonding agents. These are not harmful,
but may produce smoke and smells as they are burned o󰀨 during
the initial operation of the replace. This is normal. Open a window
to ventilate the area.
Only a glass door accessory approved for use by the manufacturer
for this replace may be used for replacement. The glass door
replacement must be done by a licensed or qualied service person .

Page 4 45019-0-0523
UNDERSTANDING YOUR FIREPLACE
UNDERSTANDING YOUR FIREPLACE
This rebox has been tested to UL 127 test standards and is insulated
properly for clearances to combustibles. Proper clearances are
outlined in the installation manual used by installers and building
inspectors to insure compliance.
Firebox:
The rebox is where the re is built. It is made of heavy gauge steel
lined with refractory material (rebrick) on back, sides and bottom
(hearth). This is surrounded by another metal enclosure on top,
back and bottom. Air space between rebox and outer enclosure
provides an insulating feature that has been designed for a safety.
Damper:
The damper is the disk found at the top of your Firebox it has 2
positions, open and closed. The Damper must be in the fully opened
position during operation. See replace owner’s manual for operation.
Chimney System:
The chimney is made of metal extending from top of replace collar
through the roof and then with a screened termination cap. The Flue
liner (inner) of Chimney is made of stainless steel and provides for
exhaust of gases from the re. Outer liner is made of galvanized
steel and provides for cooling air to keep chimney safe at clearance
to combustibles.
Outside Air Kit Operation:
The outside air adjustment is located in the front lower door track,
on the left. Use a pointed tool such as a screwdriver to move the
adjuster to the open or closed position. See Figure 1.
Fireplace Grate:
The grate equipped with this replace was designed to keep operation
of replace e󰀩cient and safe. Do not alter grate. Size and position
of grate was engineered to give ideal combustion characteristics
for the re. By keeping logs within grate and not on hearth, you
will prevent chance of having a log roll out of replace. DO NOT
OVERLOAD FIREPLACE. Piling excessive wood on grate will not
increase e󰀩ciency and could possibly cause smoke to enter your
room. When replacing the grate, only replace with an Empire factory
replacement grate for your replace.
Fireplace Screen:
The replace screen is provided to prevents sparks and embers
from escaping replace. The rescreen should always be closed
when a re is burning.
Fireplace Glass Doors (If Installed):
Glass doors must be fully opened or fully closed during operation
of your replace. Grate and/or wood should not touch doors. Allow
doors to warm gradually to prevent breakage.
WARNING
RISK OF FIRE! Install ONLY doors approved by Empire
Comfort Systems
WARNING
RISK OF FIRE AND SMOKE! Fireplace equipped with doors
should be operated only with doors fully open or doors fully
closed. If doors are left partly open, gas and ame may be
drawn out of the replace opening.
OPERATION
• Keep the grate in the retainer brackets provided.
• Open ue damper. During operation the damper must be in the
FULLY OPENED POSITION. See Figure 2.
• Open outside air damper.
• How to properly build a re:
• The rst three or four res should be of moderate size to allow
the oils to be burned from the replace and the refractory and
paint to cure. You may notice an industrial odor the rst few
res. This is considered normal.
• Use well-seasoned dry wood (should be seasoned at least 1
year).
• Crisscross small pieces of wood and place crumpled paper
beneath it.
• Place 3-4 logs on grate. DO NOT OVERLOAD FIREPLACE.
Stacking excessive wood on the grate will not increase e󰀩ciency
and could cause smoke spillage.
• Light newspaper.
• Fireplace glass doors, if installed, must be in fully opened or
fully closed position during operation of replace.
• After the re has burned out, do not close damper until embers
and ashes have had a chance to completely cool.
• Dispose of ashes by using a metal container with a tight lid.
Do not remove ashes until you are certain they are burned out
and have cooled completely.
CLOSED
OPEN
Outside Air Adjustment
Figure 1
Damper Diagram
Figure 2

45019-0-0523 Page 5
UNDERSTANDING YOUR FIREPLACE (CONT'D)
Selecting the right wood depends on your preference for comfort
and visual image. If you want a constant heat output, a short ame
with a glowing coals type of re, select a hardwood. If you want a
hot re for chilly mornings, select a softer wood.
THE WOOD TYPE AND DENSITY CHART BELOW IS A GUIDE
TO AID IN WOOD SELECTION.
Woods at the top of chart are harder woods and those at bottom of
chart are softer. Aromatic woods are best from nut and fruit trees
such as hickory, apple, cherry, beech, etc. Heat value from harder
woods is better than from softer. It is important to burn wood that
has been seasoned. Seasoning reduces moisture content for a good
steady re and less creosote output. The recommended length of
time for proper seasoning is about 1 year.
WOOD TYPE AND DENSITY
Wood Type Wood Density
Dogwood 0.70 - 0.79
Hickory 0.70 - 0.74
Oak 0.60 - 0.73
Beech 0.64 - 0.66
Hard Maple 0.58 - 0.65
Birch 0.55 - 0.64
Mulberry 0.59 - 0.63
Apple 0.58 - 0.62
Ash 0.57 - 0.61
Southern Pine 0.51 - 0.60
Elm 0.50 - 0.59
Walnut 0.52 - 0.55
Soft Maple 0.47 - 0.54
Cherry 0.50 - 0.52
Sycamore 0.49 - 0.52
Douglas Fur 0.45 - 0.51
Chestnut 0.42 - 0.44
Spruce 0.41 - 0.44
Hemlock 0.40 - 0.42
Redwood 0.33 - 0.40
Aspen 0.37 - 0.39
White Pine 0.35 - 0.37
CAUTION
Never burn trash, plastics, Gasoline, rubber, industrial solvents,
ammable liquids, household garbage, and material treated
with petroleum products, leaves, paper products, cardboard or
salt driftwood.
MOISTURE CONTENT
The majority of the problems replace owners experience are
caused by trying to burn wet, unseasoned wood. Freshly cut wood
can be as much water as it is wood, having a moisture content
of around 50%. Dead wood lying on the forest oor should be
considered wet, and requires full seasoning time. Standing dead
wood can be considered to be about two-thirds seasoned, if cut at
the dry time of the year.
Burning wet, unseasoned wood will produce less heat output
because it requires energy in the form of heat to evaporate the
water trapped inside. This is wasted energy that should be used for
heating your home. This moisture evaporates in the form of steam
which has a cooling e󰀨ect in your rebox and chimney system.
When combined with tar and other organic vapors from burning
wood it will form creosote which condenses in the relatively cool
rebox and chimney.
Even dry wood contains at least 15% moisture by weight, and should
be burned hot enough to keep the chimney hot for as long as it takes
to dry the wood out, about one hour. To tell if wood is dry enough to
burn; check the ends of the logs. If there are cracks radiating in all
directions from the center, it is dry. If your wood sizzles in the re,
even though the surface is dry, it is not be fully cured.
SEASONING
Seasoned rewood is nothing more than wood that is cut to size,
split and air dried to a moisture content of around 18-20%. The
time it takes to season wood varies from around 9 months for
soft woods up to 18 months for hardwoods. The key to seasoning
wood is to have it split, exposing the wet interior and increasing the
surface area of each piece. A tree that was cut down a year ago
and not split is likely to have almost as high moisture content now
as it did when it was cut.
STORING WOOD
Splitting wood before it is stored reduces drying time. The
following guideline will ensure properly seasoned wood:
• Elevate the woodpile stack o󰀨 the ground to allow air to freely
circulation underneath and around the woodpile.
• The smaller the pieces, the faster the drying process.
• Wood should be stacked so that both ends of each piece are
exposed to air, since more drying occurs through the ends
than the sides.
• Store wood under cover, such as in a shed, or covered with a
tarp, plastic, etc., as uncovered wood can absorb water from
rain or snow, delaying the seasoning process. Avoid covering
the sides and ends completely. Doing so may trap moisture
from the ground and impede air circulation.

Page 6 45019-0-0523
CLEANING AND MAINTENANCE
CREOSOTE
When wood burns slowly or if not seasoned properly it produces
tar and other organic vapors which, when combined with expelled
moisture, forms creosote. Creosote vapors condense in relatively
cool chimney ue of a slow burning re.
As a result, creosote residue accumulates on ue lining. When
ignited, this creosote makes an extremely hot re. Chimney should
be inspected at least twice a year during heating season to determine
if creosote build-up has occurred. If creosote has accumulated, it
should be removed to reduce risk of chimney re. It is recommended
that you use a professional chimney sweep.
REMOVING CREOSOTE
In order to remove creosote from ue, termination cap must be removed.
1. Close damper before cleaning ue as ne soot can become
airborne in the home.
2. If termination is round top remove sheet metal screws that
secure termination to last section of pipe and lift o󰀨 cap.
3. For square chase termination with square cap, remove screws
that secure top at four corners.
4. Place termination top aside.
5. After cleaning is completed open damper and collect debris
in trash container. A professional chimney sweep has all tools
and experience necessary to complete this job.
6. Be certain to clean all loose debris from termination before
replacing.
7. Before installing a vented or vent-free gas log set in a solid fuel
burning replace, chimney ue and rebox must be cleaned of
soot, creosote, ashes by a qualied chimney cleaner. Creosote
will ignite if highly heated. Inspect chimney ue for damage. If
damaged, replace components of the chimney and replace
as specied by the professionals.
REFRACTORY
The brick refractory on the interior of your replace is manufactured
with a high quality cement mixture and reinforced with stainless
steel needles. In a new replace or one with new refractory, allow
refractory to cure for 24 hours.
When building a re, build a small one for the rst 3 or 4 res. The
refractory is subjected to expansion and contraction from the heating
and cooling of rebox during operation. It is acceptable to operate
the replace with cracks of 1/64" wide.
If a crack should develop that is larger than the hairline crack
described, take the following corrective measures:
• Patch crack with a refractory patching cement available at
replace shops or hardware stores. The refractory must still
be in one piece to patch.
• Replace refractory panel (see re- place owner’s manual). DO
NOT continue to use your replace if your refractory has a crack
that exceeds 1/64".
Refractories are available through your service dealer.
GRATE
If grate warps or sags more than 1-½" or is distorted, replace with
an Empire Comfort Systems grate designed for your replace (see
replace installation manual).
GLASS DOORS
Clean glass with any commercial glass cleaner or soap and water.
Do not use any abrasive material to clean glass. Do not clean glass
if it is still hot from use. Let doors dry completely before building
the next re.

45019-0-0523 Page 7
TROUBLESHOOTING
SMOKE SPILLAGE
This replace has been designed to operate without smoke
spillage into the room when installed and operated properly.
In the event that a spillage problem does occur, check for one
of the following conditions:
• Outside environmental conditions adversely a󰀨ecting draft.
• Other appliances competing for air in a tightly sealed home.
These could be heating appliances, kitchen exhaust fans,
bathroom exhaust fans and etc.
• Lack of ventilation due to a tightly sealed home could prevent
the replace from drawing properly. If this happens, open outside
air damper.
• Relationship of your house to hills, trees and nearby taller
buildings can a󰀨ect wind conditions which can have a direct
e󰀨ect on your replace operation.
• Chimney termination not installed to proper height. Refer to
installation manual.
• Blockage of ue or termination cap.
• Flue and/or termination have creosote buildup.
• Grate positioned to front of replace. Position the grate in the
grate retainer brackets.
• Damper not in fully opened position.
• Operating replace with partially opened doors.
COLD AIR DRAFTS
If cold air drafts are present when your replace is not in
operation check the following:
1. Air coming down replace chimney. Close ue damper.
2. Air near front lower edge of rebox interior. Close outside
combustion air damper.
3. Air coming in around sides of replace, between replace and
wall. Make sure replace frame has been caulked to enclosure.
DRAFT REQUIREMENTS
Your wood-burning appliance is dependent upon a properly
functioning chimney for optimum performance. The chimney
has two functions:
• It draws cool air around the ue to cool temperatures.
• It exhausts combustion by-products.
Your new Fireplace is what is known as a “natural draft” appliance.
The Fireplace depends solely on the natural draft of the chimney
system to draw combustion air into the unit. Draft is the force that
moves air from the appliance up into the chimney. The amount of
draft in your chimney depends on the length of the chimney, local
geography, nearby obstructions and other factors. Too much draft
may cause excessive temperatures in the appliance (overring).
Slow or inadequate draft equals poor combustion and possible
smoking problems.
The following are some conditions that may contribute to poor
chimney draft:
1. A chimney too large for your appliance.
2. A chimney with not enough height to produce adequate draft.
3. A chimney with excessive height.
4. O󰀨sets in the venting system are too restrictive
Inadequate draft will cause the appliance to leak smoke into
the room through the wood-burning appliance and the chimney
connector joints.
Excessive draft may cause an uncontrollable burn or a glowing red
appliance or chimney part.
OVERFIRING DAMAGE
If the appliance or chimney connector glows, you are overring.
Other symptoms may include: Cracking, warping or burning out of
metal, roaring or rumbling noise, loud cracking or banging sounds.
Overfiring of an appliance is a condition where excessive
temperatures are reached, beyond the design capabilities of the
appliance. The damage that occurs from overring is not covered
under the manufacturer’s limited warranty.
Neither the manufacturer nor the seller warrants “smoke free”
operation nor are we responsible for inadequate system draft
caused by mechanical systems, general construction conditions,
inadequate chimney heights, adverse wind conditions and/or unusual
environmental factors or conditions beyond our control.
PROHIBITED FUELS
This Fireplace is designed to burn natural well-seasoned wood.
The wood should be air dried seasoned hardwoods, as compared
to softwoods or to green or freshly cut hardwoods. Burning articial
logs are allowed, please read and follow the instructions provided
by the log manufacturer.
DO NOT BURN:
• Garbage
• Lawn clippings or yard
waste
• Materials containing
rubber, including tires
• Materials containing plastic
• Waste petroleum products,
paints or paint thinners, or
asphalt products
• Materials containing
asbestos
• Construction or demolition
debris
• Railroad ties or pressure -
treated wood; woods that
have been dipped in tar,
pitch, pine tar, creosote, etc.
• Manure or animal remains
• Salt water driftwood or
other previously salt water
saturated materials
• Unseasoned wood
• Christmas tree branches
• Paper products, colored
paper, card-board,
plywood, or
• Particleboard
• Gasoline or engine oil
• Naphtha
• Flammable Liquids or
solvents
• Grease
• Charcoal or Coal
ASH DISPOSAL
Ashes should be placed in a metal container with a tight tting
lid and placed on a noncombustible oor or on the ground. The
container should be kept well away from all combustible materials
pending disposal. All ashes should be allowed to cool completely
before nal disposal.
GLASS DOORS
Glass doors manufactured by Empire Comfort Systems include
tempered (safety) glass and have been tested to national test
standards. If glass breaks during use it could be for the following
reasons:
• Heat has built up too fast. Operation at excessively high temperatures
may cause glass to partially lose its temper and break.
• Logs are too close to glass. Any burning material should not
touch glass. This may cause glass to break.

Page 8 45019-0-0523
TROUBLESHOOTING (CONT'D)
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE
Fireplace smoking
Other appliances competing for available air.
These could be other replaces, furnaces,
kitchen/bathroom exhaust fans, whole house
fans or other heating appliances. Turn o󰀨 any
competing appliance while operating replace
is possible.
Grate too close to front of replace. Position grate on the grate retainer brackets.
Damper not in fully opened position. Ensure damper in fully opened position.
Outside air damper not in opened position. Ensure air damper in opened position. If not,
adjust air damper until fully open.
Operating replace with partially closed
doors.
During replace operation doors should be
either in the fully opened or fully closed position.
Flue and termination is caked with
creosote buildup.
We recommend to have your chimney
professionally cleaned, by a chimney sweep,
at least once per year.
Chimney Cap not installed to required
height.
Verify height and reinstall chimney cap to
correct height.
Environmental conditions adversely
a󰀨ecting draft.
Check relationship of your chimney to trees,
nearby taller structures or high wind areas.
Lack of ventilation due to a tightly insulated
house
Open a window a small amount while
operating replace.
Cold air drafts coming from replace
Air coming out of replace opening. Close damper and/or outside air damper.
During installation, didn't follow Cold
Climate instructions in owner's manual.
Refer to Cold Climate notes in owner's
manual.
Air coming in around sides of replace,
between replace and wall.
Make sure replace frame has been sealed to
wall.
Glass door breakage
Heat has built up too fast.
Before closing doors allow them to warm up
slowly as you build the re. Close them once
the re is established and doors are heated.
Fire is too large.
Ensure re is appropriate size. Check
manual for size of re. Continued operation
at excessively high temperatures may cause
glass to partially lose its temper and break.
Logs are too close to glass. Logs and burning material should not touch
glass.

45019-0-0523 Page 9
TROUBLESHOOTING (CONT'D)
Burning wrong material
Avoid burning green wood, that is high in
water content. As such, it can seriously
damage the inside of your chimney lining.
Make sure you’re only burning seasoned,
dry wood in your replace. We recommend
purchasing a moisture meter to check the
wood before burning.
Dirty Glass Doors Doors not kept cleaned causing soot
buildup.
You can avoid this problem by cleaning it
regularly. However, avoid hard chemical
cleaners as these will leave unattractive
marks. Instead, simply use a clean cloth
covered in water.
Improper Wood Storage Leaving wood outdoors in an uncovered
area.
Store rewood on an elevated rack that is
covered, yet slightly elevated, to allow air ow.
Store rewood a short distance from your
building’s exterior. This ensures pests don’t
enter your home.
Improper burning techniques Firewood not burned correctly or e󰀩ciently.
To burn wood correctly:
• Heat your ue and let it reach about 600
degrees.
• Fill your grate with wood.
• Wait around 10 minutes.
• Close the doors of your replace and keep
the doors closed until you go to load more
wood.
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE

Page 10 45019-0-0523
FIREWOOD SEASONING GUIDE RECOMMENDATIONS
NOTE: The use of a rewood moisture meter is recommended
to ensure the rewood contains less than 20% moisture.
SEASONING GUIDE:
• Softwoods - 6 months to 12 months
• Hardwoods - 12 months to 24 months
Logs that are 5 in. (127 mm) diameter across or larger should be
split in half, three pieces if over 8 inches (203 mm), and four pieces
when over a foot across.
If a tree has been dead for 2 - 4 years it still needs to be cut, split,
and seasoned for 6 to 24 months depending on the wood.
4 FEET
(1.22 m)
8 FEET
(2.4 m)
4 FEET
(1.22 m)
4 ft. (1.22 m) (H) X 4 ft. (1.22 m) (W) X 8 ft. (2.4 m) (L) - Cord Of Firewood
Figure 3

45019-0-0523 Page 11
To Order Parts Under Warranty, contact your local Empire dealer. See the dealer locator at www.empirecomfort.com. To provide warranty
service, your dealer will need your name and address, purchase date and serial number, and the nature of the problem with the unit .
To Order Parts After the Warranty Period, contact your dealer or one of the Master Parts Distributors listed below. This list may change. For
the current list, click on the Master Parts button at www.empirecomfort.com .
NOTE: Master Parts Distributors are independent businesses that stock the most ordered Original Equipment repair parts for Heaters,
Grills, and Fireplaces manufactured by Empire Comfort Systems Inc.
MASTER PARTS DISTRIBUTOR LIST
Dey Distributing
1401 Willow Lake Boulevard
Vadnais Heights, MN 55101
Phone: [phone]
Toll Free: 800-397-1339
Website: www.deydistributing.com
Parts: Heater, Hearth and Grills
F. W. Webb Company
200 Locust Street
Hartford, CT 06114
Phone: [phone]
Toll Free: 800-243-9360
Fax: [phone]
Toll Free Fax: [phone]
Websites: www.fwwebb.com and www.victormfg.com
Parts: Heater, Hearth and Grills
East Coast Energy Products
10 East Route 36
West Long Branch, NJ 07764
Phone: [phone]
Toll Free: 800-755-8809
Fax: [phone]
Website: www.eastcoastenergy.com
Parts: Heater, Hearth and Grills
Parts Not Under Warranty
Parts can be ordered through your Service Person, Dealer, or a Master Parts Distributor. See this page for the Master Parts Distributors
list. For best results, the service person or dealer should order parts through the distributor. Parts can be shipped directly to the service
person/dealer.
Warranty Parts
Warranty parts will need a proof of purchase and can be ordered by your Service Person or Dealer. Proof of purchase is required for
warranty parts.
All parts listed in the Parts List have a Part Number. When ordering parts, rst obtain the Model Number and Serial Number from the name
plate on your equipment. Then determine the Part Number (not the Index Number) and the Description of each part from the following
illustration and part list. Be sure to give all this information . . .
Appliance Model Number ___________________________________ Part Description ______________________________________
Appliance Serial Number____________________________________ Part Number ________________________________________
Type of Gas (Propane or Natural) __________________________________________________________________________________
Do not order bolts, screws, washers or nuts. They are standard hardware items and can be purchased at any local hardware store.
Shipments contingent upon strikes, res and all causes beyond our control.
HOW TO ORDER REPAIR PARTS

Page 12 45019-0-0523
www.empirecomfort.com
Empire Comfort Systems Inc.
Belleville, IL
If you have a general question
about our products, please e-mail
us at [email protected].
If you have a service or repair
question, please contact your dealer.
WARRANTY
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specied
below. Hearth products must be installed by a qualied technician and must be maintained and operated safely, in accordance with the
instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable All warranty repairs must
be accomplished by a qualied gas appliance technician.
Limited Lifetime Parts Warranty With A Five -Year Limited Labor Warranty – Combustion Chamber
If the combustion chamber (see parts list) fails because of defective workmanship or material,
Empire will repair or replace at Empire’s option.
Within ve years from the date of purchase, Empire will pay reasonable labor to have the defective part repaired or
replaced at Empire’s option.
Limited Ten -Year Parts Warranty – Venting
Should any part fail because of defective workmanship or material within ten years from the date of purchase, Empire will
repair or replace at Empire’s option.
Limited One -Year Parts Warranty – Accessories and Parts
Handles, glass, and cast refractory panels
Should any accessory, or other part fail because of defective workmanship within one year from the date of purchase,
Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualied installer and operated in accordance with the instructions furnished with
the appliance.
A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance.
Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer
with the model number, serial number, type of gas, and purchase verication. The installing dealer is responsible for providing
service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available
at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department,
Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to [email protected] with
“Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specic legal rights, and you may also have other rights, which vary from state to state.