enware DET5071A-CNBSN User manual

Call 1300 369 273
www.enware.com.au
Enware Australia Pty Limited
9 Endeavour Rd Caringbah NSW 2229 Australia
Ph: 02 8536 4000 [e-mail]
Wall Mounted Sensor Tap - Hands-Free
- Active Sense with Custodian®Basin Spout
Installation and Maintenance Instructions
I00407_Version 1.0__25May22
DET5071A-CNBSN

2 Call 1300 369 273 www.enware.com.au
Enware Touch-Free Wall Sensor Tap is a sensor operated, hands-free tap that is installed onto walls
above sinks, basins or wash troughs. It operates by sensing a hand in front of the sensor unit. Once
the sensor is acvated, the solenoid valve will remain open and water will ow as long as the hand
is within the sensor range. If hand is moved away from the sensor range, the valve is closed aer 6
seconds.
If the solenoid valve remains open for more that 45 seconds, the unit will me-out and close the
valve automacally. This is intended to conserve water and prevent overows.
COMPONENTS
The wall sensor tap kit comes
standard with a xed aerated
spout with sensor panel and
bracket, a 1/2” solenoid valve,
and a 24 volt DC transformer.
product description
SOLENOID CABLE 3mSENSOR CONNECTOR
CABLE
SENSOR
SPOUT
T
R20 TORX BIT
SOLENOID
TRANSFORMER
WITH 4.5m CABLE
dimensions
190
66
3
200
130
IR SENSOR
13 MAX.
IN-WALL
ADJUSTMENT
118
7848
61
91
70
43
60
55
85
96
SENSOR & SPOUT
SOLENOID
TRANSFORMER
91
70
43
60
55
85
96
All measurements are in millimetres unless otherwise stated.

www.enware.com.au Call 1300 369 273 3
technical data
Inlet Connecon 15mm (1/2” BSP)
Recommended Working Pressure Range 100 - 500 kPa*
Flow Rate
(Aerator supplied standard with a spout)
8 lpm supplied standard.
5 lpm available on request.
Maximum Hot Water Supply Temperature 70 °C *
Operang Voltage 24V DC
Maximum Current 1A
Power Consumpon Less than 10W
Sensor Min / Max Ambient Temperature Minimum: -5 °C, Maximum: 50 °C
Sensor Protecon Rang IP67 for the front panel and sensor lens.
No IP rang behind panel.
Sensor Range 100 - 235mm
Flow me
Runs as long as hand is within range. (Acve Sense)
When out of range, runs for 6 seconds. (Aerow)
Maximum connuous ow period per sensor
acvaon is 45 seconds. (Security Time Out)
Oponal program sengs are available on the following:
*Enware products are to be installed in accordance with the Plumbing Code of Australia (PCA) and
AS/NZS3500. Installaons not complying with PCA and AS/NZS 3500 may void the product and
performance warranty provisions.
Reference should also be made to the Australasian Health Facility Guidelines (AHFG), ABCB and
Local Government regulaons when considering the choice of, and the installaon of these
products.
This product must be installed and commissioned by a qualied plumber.
For use with potable water only.
NOTE: Enware Australia advises:
1. Due to ongoing Research and Development, specicaons
may change without noce.
2. Component specicaons may change on some export
models.
installation compliance
• Adjust Minimum Flow Time (Aerow)
• Adjust Maximum Flow Time
• Adjust Sensor Range
• Purge Flush Running Time
• Purge Flush Period Frequency
• Mode – On /O Demand or Acve Sense
The oponal sengs are available at the me of ordering. Contact Enware for more details.
The more
stars the more
water efficient
8litres per
minute
WATER RATING
www.waterrating.gov.au

4 Call 1300 369 273 www.enware.com.au
before proceeding with installation
OBSTRUCTIONS
Ensure that nothing is within range of the
sensor. Any obstrucon directly in front of, and
within possible range of, the sensor can trigger
the sensor randomly or constantly turn it on.
PASSING TRAFFIC
Be sure that passing trac cannot trigger the
sensor. Allow at least 400mm clearance between
sensor and passing trac.
REFLECTIONS AND LIGHTING
If the sensor unit is installed into a locaon
where a nearby wall or object is reecng the
Infrared light back, the unit is eecvely blinded
and will not operate. Up to 1.5 metre clearance
may be necessary from reecve surfaces, such
as ceramic les and stainless steel, directly in
front of, and parallel to, the front face of the
sensor. Any bright lighng reecng o a highly
reecve surface such as a stainless steel sink, or
a high visibility reecve vest, may also interfere
with correct sensor operaon.
Do not install sensor directly in front of a mirror.
LOCATION OF SENSOR
When selecng a locaon to install the wall-mounted sensor, consider the following:

Suggested heights from nished oor:
Spout
outlet
1050mm
1120mm to point of water discharge
(Australasian Health Facility Guidelines)
Top of
basin
850mm
865mm (Australasian Health Facility Guide-
lines)
800 - 830mm (Reference: AS1428.1-2021)

www.enware.com.au Call 1300 369 273 5
before proceeding with installation
ACCESS TO SENSOR TAP COMPONENTS
Ensure that access to the sensor, solenoid
valve, transformer/ 240 V power point, and
cabling is available for future maintenance
when planning or installing assemblies.
• The solenoid valve and power point/
transformer is generally located either in the
wall or in the ceiling space but they must be
easily accessible for servicing purposes. This
may be through an access panel on the wall
or the ceiling.
• The cable should be located inside the wall
cavity to connect to the power pack lead.
All wiring, cables, or leads must be installed
in such a way that they can be easily
removed and replaced if necessary. It is
recommended that all cabling is fed through
20mm conduit to allow for servicing and
replacement in future.





• Ensure all supply lines are ushed
thoroughly to remove debris prior to the
installaon of this product. Strainers (40
mesh) are recommended if debris is an
ongoing problem.
• A pressure reducon valve may be required
to comply with the recommended maximum
supply pressure and/or balanced pressure
requirements.
• Isolaon valve and mesh strainer should
be ed before the solenoid, for ease
of servicing and trouble-free solenoid
operaon.

• As the sensor controls a single solenoid
valve it is necessary that water temperature
and ow are pre-set to the unit.
It is recommended that an Aquablend
Thermostac Mixing Valve be used to
provide pre-mixed water to the valve.

Also take into consideraon the water ow projecon from spout outlet.
0
50
100
150
200
250
300
350
400
100 200 300 400
mm
500 kPa
350 kPa
150 kPa
Flow Rate: 8 L/min
0
50
100
150
200
250
300
350
400
100 200 300 400
mm
500 kPa
350 kPa
150 kPa
Flow Rate: 5 L/min

6 Call 1300 369 273 www.enware.com.au

The solenoid valve is installed into the water supply
line before the outlet spout. Quick-connect ngs
or unions should be ed on either end of the
solenoid, and an isolaon valve and a mesh strainer
should be ed before the solenoid, for ease of
servicing and trouble-free solenoid operaon.

installation
ISOLATION VALVE
AND MESH STRAINER
(NOT SUPPLIED)
UNION TYPE
CONNECTION
DIRECTION OF
WATER FLOW
ACCESS PANEL
INSTALL CONDUIT
TO ALLOW FOR FUTURE
SERVICING OF CABLES
WATER
SUPPLY
POWER SUPPLY
IMAGE 01
installation in-wall
INSTALLATION LAYOUT EXAMPLE

www.enware.com.au Call 1300 369 273 7
installation in-wall
66mm min.
78mm max.
193mm
120mm
Wall Cut Out
for Sensor Bracket
IMAGE 04
IMAGE 05
IMAGE 02
Note: Ensure the solenoid is installed in the correct
direcon. The arrow on the solenoid body must align
with the direcon of water ow.
The black casing for solenoid can be turned around
to suit the direcon of wiring connecon, by rst
loosening the hex nut on top.
Connect outlet line to the outlet side of the
solenoid, and supply line to the inlet side of the
solenoid. 

Once the posion of the spout and sensor plate is
determined, x the sensor mounng bracket inside
wall. Take note of the maximum and minimum
depths for the sensor. 
Minimum wall depth 66mm, maximum 78mm.

Before the wall is sheeted or nished, allow for a
cut out in the nished wall surface, of 193mm wide
x 120mm high rectangular hole, and at least 66mm
deep to allow for installaon of bracket. Sensor
cable to come through the top, boom, or back of
sensor inside wall. 
HEX NUT
IMAGE 03

8 Call 1300 369 273 www.enware.com.au
installation in-wall

It is recommended that all cabling is fed through
20mm conduit to make servicing and replacement
easier. The solenoid valve and power point/
transformer are generally located either in the wall
space or in the ceiling but must be easily accessible
for servicing. This may be through an access panel on
the wall or the ceiling.
The transformer has a 4.5 metre lead to the sensor and
the solenoid cable has a 3 metre lead from the sensor
to the solenoid. Addional lead lengths up to 15 metres
can be accommodated with extension cables (available
separately from Enware). SEE IMAGE 06
Plug the 24V DC transformer into the 240V AC power
point.
Connect Transformer Cable to Sensor Connector
Cable.
Connect Solenoid Cable to Sensor Connector Cable.
The two connectors of Solenoid Cable are pre-wired
to the cable plug, to connect to the two side terminals
on solenoid. Earth terminal on top connector is not
used.
SOLENOID CONNECTION
Connect
here
Connect
here
Earth Connecon
NOT USED

INSTALL A CONDUIT
TO ALLOW FOR FUTURE
SERVICING OF CABLES
3m
0.1m
SENSOR
CONNECTOR
CABLE
SOLENOID
CABLE
1m
POWER SUPPLY
4.5m
TRANSFORMER CABLE








Note that the power pack and connecons are NOT spray or water
proof. If there is a possibility of water coming into contact with
any of the electrical components or connecons (e.g. if electrical
components are exposed underneath a basin), the unit and all of the
interconnecons should be installed into a water-proof enclosure.
 SEE IMAGE 06 AND 07

www.enware.com.au Call 1300 369 273 9
installation in-wall

The stainless steel sensor plate is always
mounted ush to the wall. Feed the
transformer cable through the conduit and
make the connecon to the sensor by joining
the line plug and socket, observing the polarity
of the plug.
Fix the sensor panel using four screws
provided.

Sensor components are fragile and sensive.
Do not force the sensor plate to t onto wall,
or aempt to disassemble sensor components,
as this could result in damage to sensor and
would void warranty.

Apply thread sealant on 1/2” BSP male thread.
Screw on the wall base with a spanner and
x onto plate with the back nut. Loosen grub
screw on the spout, slide onto wall base, then
ghten the grub screw to x the spout in
posion.

Turn on the power to the unit and test the unit.
See Operang Instrucons overpage.

Turn the water on and check for leaks. Connect all electrical components together temporarily,
and test the tap. Once correct operaon of the tap is conrmed, disconnect the sensor plate and turn
o the power to the transformer. The tap is now ready for sheeng or nishing of the wall.
installation after the wall is finished










APPLY
THREAD TAPE
TR-20 TORX

10 Call 1300 369 273 www.enware.com.au
operating instructions
Hand too low, out of sensor range
(does not activate)
Hand far away, out of sensor range
(does not activate)
TO TURN ON
Hover hand in front of sensor.
Water starts to ow.
TO TURN OFF
Pull hand away.
Water ow stops aer 6 seconds.
Maximum connuous run me per sensor acvaon is 45 seconds*. (Security Time Out)
When hand is within sensor range, sensor responds with a Red LED light in the sensor lens.
*Longer ow me sengs are available – contact Enware for more informaon.

www.enware.com.au Call 1300 369 273 11
troubleshooting
PROBLEM CAUSE RECTIFICATION
Tap/ water connues to
ow
Tap does not turn o
Solenoid valve is installed
the wrong way round
Re install valve correctly. Check
the direcon of water ow is with
arrow. SEE IMAGE 02
Debris in solenoid valve Take solenoid apart and clean
diaphragm. Refer to Solenoid
Maintenance secon.
Solenoid diaphragm is
damaged
Replace solenoid diaphragm
or solenoid. Refer to Solenoid
Maintenance secon.
Seat on solenoid body is
damaged
Replace solenoid.
An object is within sensor
range
Remove object in sensor range.
Tap/ water does not turn on
when hand is within sensor
range
Red LED does not light up in
the sensor lens
Power supply is o or
transformer is damaged
Turn power on or replace
transformer
Sensor is damaged Replace sensor
Tap/ water does not turn on
when hand is within sensor
range
Red LED lights up in the
sensor lens
Water supply is o or
Thermostac Mixing Valve
(TMV) has shut down
Check water supply and / or
TMV.
Solenoid cables connected
incorrectly
Connect cables correctly. See
IMAGE 07
Solenoid valve is damaged Replace solenoid valve
Tap/ water turns o slowly Debris in solenoid valve Take solenoid apart and clean
diaphragm. Refer to Solenoid
Maintenance secon.
Solenoid diaphragm is
damaged
Replace solenoid diaphragm
or solenoid. Refer to Solenoid
Maintenance secon.
PROBLEM CAUSE RECITIFICATION

12 Call 1300 369 273 www.enware.com.au
spare parts
PART ENWARE PRODUCT CODE
Sensor – Acve Sense
(Stainless steel plate, sensor connector cable) 
Solenoid 1/2” – DC 24v
(includes DC solenoid 1/2”, 2x 1/2” nipples) 
Solenoid Service Kit - DC
(includes diaphragm, piston and spring to suit DC
solenoid 1/2”)

Transformer – DC 24v with 4.5m lead 
Sensor Connector Cable 0.1m 
Solenoid Cable 3m 
2m Extension Cable for Transformer or Solenoid 
4.5m Extension Cable for Transformer or Solenoid 
Metal Bracket for Sensor Plate 
Fixing Screw for Sensor Plate 
TR-20 Torx Fixing Screw Bit 
The Custodian® Basin Outlet - On Wall Mounted CNBSN-FF
Aerator Insert 3/8” and O-ring for DET660B 
Aerator Retainer Ring 
Aerator Spanner Key for DET660B 
T-10 Torx Post Driver Bit 

www.enware.com.au Call 1300 369 273 13
service & maintenance
SOLENOID MAINTENANCE
For long periods of non-use, a minimum acvaon of 1-2
mes per day is recommended.
High frequency of use and high water supply pressures
reduce the service life of a solenoid.
If the solenoid is not working correctly or is leaking, go
through the following steps to service the solenoid. The
most common cause of solenoid malfuncon is debris
geng caught inside, in which case the solenoid needs
to be dismantled and cleaned. Service kits including
replacement diaphragms are available.

1. Turn water supply o and acvate the sensor to drain
water from the line. Turn power o to the sensor.
2. In most cases it is easier to remove the complete
solenoid valve from the installaon to service it. Remove
the electrical connectors from the solenoid terminals,
undo the water connecons on both the water inlet and
outlet of the solenoid, and remove the solenoid.
3. The solenoid can be disassembled and checked
for debris or damage to the diaphragm. Refer to
“Servicing the Solenoid” instrucons below. Take note
of the locaon of the components so that it can be
reassembled later in the correct order.
4. Service or replace the solenoid and re-install into the
line. Push the cable connectors back onto the solenoid
terminals.
5. Turn power and water back on and test the tap.

Tools required: Spanner, T20 Torx Bit or Sloed Screw Driver
1. Remove the hex nut located on top of the solenoid.

2. Remove the black coil body and plasc cover from
the core tube by sliding up. 
3. Using a T20 Torx screw driver (star bit) or a sloed
screw driver, remove the 4 Torx screws that are holding
the core tube. Use the correct size tool and take care
not to round the screws heads. Keeping in mind that the
plunger inside the core tube is spring loaded, dismantle
the valve with care. Take note of the order of parts
assembled. 
4. Check seat and diaphragm for debris or any damage.


HEX NUT
T20 TORX
4 x TORX
(T20) SCREWS





14 Call 1300 369 273 www.enware.com.au
5. Note the small hole in the rubber diaphragm. It is important
that this hole is clear and not obstructed by debris. Clean the
diaphragm by rinsing with water. 
6. Replace any component that is damaged.
(Service Kit code 892028)
7. To reassemble, rstly place the rubber diaphragm in correct
posion. The hole in the diaphragm should be assembled
either at 2 O’clock or 4 O’clock posion, when the direcon
of ow is going from le to right, as shown below. The arrow
is indicated on the solenoid body. 
Note: Do not apply grease to internal components of solenoid.
Grease can deteriorate over me and cause the solenoid to
malfuncon.
8. Reassemble the plunger with spring into the core tube. Check
that the spring is reassembled back together inside the core
tube, and no foreign material is in the core tube to restrict
the plunger movement.
9. Once this is done, place the core tube back on top of the
valve and ghten back up with the 4 Torx screws.
10. Once the core tube is ghtened, place the plasc cover
which goes over the core tube. This covers the screws. When
doing so, ensure the scker on the plasc has the same ow
direcon as the body.
11. Finally place the black coil body back over the core tube,
and ghten the hex nut back up.





HOLE


DIRECTION OF FLOW
DIRECTION OF FLOW
DIRECTION OF FLOW
DIRECTION OF FLOW

www.enware.com.au Call 1300 369 273 15

The Sensor is a non serviceable product. If damaged
the sensor must be replaced.
1. Turn power o at the power point.
2. Unscrew the xing screws from the panel.
The exisng silicone seal may have to be cut
to free the sensor, do this carefully. All sealing
compounds such as silicon should be removed
from the wall surface.
3. Pull the sensor out from the mounng block
carefully and access the plug and socket
connecon. Unplug the line plug and socket
and leave the cable securely out of the conduit.
Replace the transformer or solenoid cable at this
me if necessary.
Disconnect spout from water supply and
dismantle from sensor plate. Reinstall onto new
sensor plate.
4. Connect the new sensor. Feed the cable back
into the conduit.
5. Apply a thin bead of silicon sealant on behind
the plate along the top and side edges, to seal
the unit to the wall.
6. Fix the sensor panel back onto the mounng
block using the exisng screws.

The Transformer is a non serviceable product. If
damaged the transformer must be replaced.
1. Turn power o at power point and unplug the
transformer.
2. The transformer comes standard with 4.5 metres
of cable. This cable is connected to the sensor.
3. Take note of the installaon, rstly to determine
if addional cable extensions are required
(addional to the 4.5 metres) and secondly to
see if cable access is dicult or if the cable is
fed through a conduit. If the cable is in a conduit
then a lead or leads may be required to be ed
to the exisng cable before it is removed so the
new cable can be pulled back through.
4. Slowly pull the cable through to the sensor.
Remove the old transformer and cable.
5. Connect the new transformer cable to the sensor
connector cable. Re-install the sensor.
6. Plug the 24 V DC transformer into the power
point.
7. Turn on the power to the unit and test the unit.

Enware Product should be cleaned with a so damp
cloth using only mild liquid detergent or soap and
water. Do not use cleaning agents containing a
corrosive acid, scouring agent or solvent chemicals.
Do not use cream cleaners, as they are abrasive.
Use of unsuitable cleaning agents may damage the
surface. Any damage caused in this way will not be
covered by warranty.













product warranty for Australia Eecve 1 September 2014
Enware Australia Pty Limited (ACN 003 988 314)
(“we” or “us”) warrants that this product (also referred
to as “our goods”) will be free from all defects in
materials and workmanship for 3 years* from the date
of purchase. Our liability under this warranty is limited at
our opon to the repair or replacement of the defecve
product or part, the cost of repair of the defecve
product or part or the supply of an equivalent product or
part, in each case if we are sased the loss or damage
was due to a defect in the materials or workmanship
of the product or part. All products must be installed
in accordance with the manufacturer’s instrucons,
the Plumbing Code of Australia (PCA), and AS/NZS3500
including any other applicable regulatory requirements.
exceptions
This warranty does not apply in respect of any damage or
loss due to or arising from:
a) Failure by you or any other person to follow any
instrucons for use (including instrucons and direcons
relang to the handling, storage, installaon, ng,
connecon, adjustment or repair of the product)
published or provided by us;
b) Failure by you or any other person responsible for the
ng, installaon or other work on the product to follow
or conform to applicable laws, standards and codes
(including the AS/NZ 3500 set of Standards, all applicable
State and Territory Plumbing Codes, the Plumbing Code
of Australia and direcons and requirements of local and
other statutory authories); or
c) Any act or circumstance beyond our control including
faulty installaon or connecon, accident, abnormal use,
acts of God, damage to buildings, other structures or
infrastructure and loss or damage during product transit
or transportaon.
making a claim
To make a claim under this warranty you must
nofy us in wring within 7 days of any alleged defect
in the product coming to your aenon, provide us
with proof of your purchase of the product and have
completed the Online Product Service and Warranty
Form available on website www.enware.com.au.
All nocaons and accompanying forms must be sent to
us marked for the aenon of the Enware Australia Pty
Limited, 9 Endeavour Road, Caringbah NSW 2229. We
can also be contacted by telephone [phone]) or by
email (inf[email protected]om.au).
Your costs in making a claim under this warranty,
including all freight, collecon and delivery costs, are
to be borne and paid by you. We also reserve the right
at our cost to inspect any alleged defect in the product
wherever it is located or installed or on our premises.
* 3-year condional warranty: 2 Years Parts and Labour,
then 1 Year Parts only warranty
other conditions
Except as provided or referred to in this document, we
accept no other or further liability for any damages
or loss (including indirect, consequenal or economic
loss) and whether arising in contract, tort or otherwise.
Any benets available to you under this warranty are in
addion to any non-excludable rights or remedies you
may have under applicable legislaon, including as a
“consumer” under the Australian Consumer Law. To that
extent you need to be aware that: our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entled to a replacement or
refund for a major failure and for compensaon for any
other reasonably foreseeable loss or damage. You are
also entled to have the goods repaired or replaced if
the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
ADDRESS: 9 Endeavour Rd Caringbah NSW 2229 Australia
POSTAL ADDRESS: P.O. Box 2545, Taren Point NSW 2229 Australia
PHONE: [phone]
1300 369 273 (AUS) WWW.ENWARE.COM.AU [e-mail]
ABN 23 003 988 314