Epson WF-M21000 User manual

WF-C20600/WF-C20750/WF-C21000/
WF-M21000 User's Guide
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Contents
WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide............................................................. 15
Product Basics .......................................................................................................................................... 16
Product Parts Locations ..................................................................................................................... 16
Product Parts - Front and Inside .................................................................................................... 17
Product Parts - Back...................................................................................................................... 20
Optional Accessories and Replacement Parts .............................................................................. 22
Using the Control Panel ..................................................................................................................... 23
Control Panel Buttons and Lights .................................................................................................. 23
Status Icon Information ............................................................................................................. 24
Selecting the Date and Time ......................................................................................................... 25
Selecting Your Country or Region ................................................................................................. 27
Setting a Password and Locking the Control Panel ....................................................................... 28
Entering Characters on the LCD Screen................................................................................... 30
Using Presets............................................................................................................................ 31
Setting User Feature Restrictions (Access Control) ...................................................................... 34
Changing LCD Screen Language.................................................................................................. 35
Adjusting Control Panel Sounds.................................................................................................... 36
Adjusting the Screen Brightness.................................................................................................... 37
Turning Off the Operation Time Out Setting .................................................................................. 38
Preventing PC Connection via USB .............................................................................................. 39
Checking the Print Counter............................................................................................................ 40
Checking for Software Updates.......................................................................................................... 41
Using Power Saving Settings ............................................................................................................. 42
Changing the Sleep Timer Settings ............................................................................................... 42
Changing the Power Off Timer Settings ........................................................................................ 44
Epson Connect Solutions for Smartphones, Tablets, and More ......................................................... 44
Setting Up Epson Connect Services.............................................................................................. 45
Using Epson Email Print ............................................................................................................... 46
Using the Epson iPrint Mobile App ................................................................................................ 47
Using Epson Remote Print ........................................................................................................... 47
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Using Epson Scan to Cloud........................................................................................................... 48
Android Printing Using the Epson Print Enabler ................................................................................ 49
Using Fire OS Printing ....................................................................................................................... 49
Using the Mopria Print Service .......................................................................................................... 50
Using Windows 10 Mobile Printing .................................................................................................... 50
Using Epson Print and Scan App with Windows Tablets ................................................................... 51
Wi-Fi or Wired Networking........................................................................................................................ 52
Network Security Recommendations ................................................................................................. 52
Wi-Fi Infrastructure Mode Setup......................................................................................................... 53
Selecting Wireless Network Settings from the Control Panel ........................................................ 54
Wi-Fi Direct Mode Setup .................................................................................................................... 56
Enabling Wi-Fi Direct Mode........................................................................................................... 57
Wi-Fi Protected Setup (WPS)............................................................................................................. 59
Using WPS to Connect to a Network ............................................................................................. 59
Printing a Network Status Sheet......................................................................................................... 61
Printing a Network Connection Report ............................................................................................... 61
Network Connection Report Codes and Messages ....................................................................... 63
Configuring Email Server Settings...................................................................................................... 69
Changing or Updating Network Connections ..................................................................................... 70
Accessing the Web Config Utility................................................................................................... 70
Changing a USB Connection to a Wi-Fi Connection...................................................................... 71
Changing a Wi-Fi Connection to a Wired Network Connection...................................................... 71
Connecting to a New Wi-Fi Router ................................................................................................ 71
Disabling Wi-Fi Features ............................................................................................................... 72
Enabling Epson Universal Print Driver (PCL) or PostScript Printing.................................................... 74
Installing the Epson Universal Print Driver - Windows ....................................................................... 74
Installing the PostScript (PS3) Printer Software - Windows ............................................................... 78
Installing the PostScript (PS3) Printer Software - Mac ....................................................................... 78
Selecting PDL (Page Description Language) Settings ....................................................................... 79
PDL Print Configuration Options.................................................................................................... 80
Selecting Printer Language and Interface Settings ............................................................................ 82
Printing Language and Interface Options ...................................................................................... 83
Printing a PCL or PS3 (PostScript) Status Sheet ............................................................................... 84
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Loading Paper ........................................................................................................................................... 86
Loading Paper in the Cassettes and Paper Tray ................................................................................ 86
Using the Optional Paper Cassette Lock............................................................................................ 91
Paper Loading Capacity..................................................................................................................... 92
Double-sided Printing Capacity.......................................................................................................... 97
Compatible Epson Papers (U.S. and Canada)................................................................................... 99
Compatible Epson Papers (Latin America) ...................................................................................... 100
Paper or Media Type Settings - Printing Software............................................................................ 100
Selecting the Paper Settings for Each Source - Control Panel ......................................................... 101
Paper Type Settings - Control Panel ........................................................................................... 103
Selecting Default Paper Settings - Administrator.............................................................................. 104
Selecting the Default Printer Settings .......................................................................................... 105
Paper Source Settings Options............................................................................................... 106
Selecting the Universal Print Settings.......................................................................................... 106
Universal Print Settings Options ............................................................................................. 107
Placing Originals on the Product ........................................................................................................... 109
Placing Originals on the Scanner Glass ........................................................................................... 109
Placing Originals in the Automatic Document Feeder ...................................................................... 111
Copying .................................................................................................................................................... 115
Copying Documents or Photos......................................................................................................... 115
Copying Options............................................................................................................................... 117
Saving Groups for Copying .............................................................................................................. 121
Editing or Deleting a Saved Group for Copying ................................................................................ 122
Omitting Red Characters in Originals When Copying (WF-C20600/WF-C20750/WF-C21000) ....... 123
Printing from a Computer ....................................................................................................................... 125
Printing with the Standard Epson Printer Software - Windows ......................................................... 125
Synchronizing Printer Settings for Optional Units - Windows ...................................................... 126
Selecting Basic Print Settings - Windows .................................................................................... 127
Paper Source Options - Windows ........................................................................................... 130
Print Quality Options - Windows ............................................................................................. 130
Multi-Page Printing Options - Windows................................................................................... 131
Selecting Double-sided Printing Settings - Windows ................................................................... 131
Double-sided Printing Options - Windows............................................................................... 133
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Selecting Finishing Options - Windows ....................................................................................... 134
Finishing Options - Windows................................................................................................... 136
Selecting Additional Print Options - Windows.............................................................................. 137
Custom Color Correction Options - Windows.......................................................................... 138
Image Options and Additional Settings - Windows.................................................................. 139
Header/Footer Settings - Windows ......................................................................................... 140
Selecting a Printing Preset - Windows......................................................................................... 142
Selecting Extended Settings - Windows ...................................................................................... 142
Extended Settings - Windows ................................................................................................. 144
Printing Your Document or Photo - Windows............................................................................... 146
Locking Printer Settings - Windows ............................................................................................. 147
Locked Setting Options........................................................................................................... 148
Entering a User ID and Password for Printing ............................................................................. 150
Selecting Default Print Settings - Windows.................................................................................. 151
Changing the Language of the Printer Software Screens ....................................................... 152
Changing Automatic Update Options .......................................................................................... 153
Printing with the Epson Standard Printer Software - Mac................................................................. 154
Selecting Basic Print Settings - Mac ........................................................................................... 154
Paper Source Options - Mac................................................................................................... 158
Print Quality Options - Mac ..................................................................................................... 158
Print Options - Mac ................................................................................................................. 159
Selecting Page Setup Settings - Mac .......................................................................................... 159
Selecting Print Layout Options - Mac........................................................................................... 160
Selecting Double-sided Printing Settings - Mac........................................................................... 160
Double-sided Printing Options and Adjustments - Mac........................................................... 161
Managing Color - Mac ................................................................................................................. 161
Color Matching and Color Options - Mac ................................................................................ 162
Selecting Finishing Options - Mac ............................................................................................... 163
Finishing Options - Mac .......................................................................................................... 164
Selecting Printing Preferences - Mac .......................................................................................... 164
Printing Preferences - Mac...................................................................................................... 165
Printing Your Document or Photo - Mac ...................................................................................... 166
Checking Print Status - Mac.................................................................................................... 167
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Printing with the Epson Universal Print Driver - Windows................................................................. 168
Synchronizing Printer Settings - Epson Universal Print Driver - Windows ................................... 169
Selecting Print Settings - Epson Universal Print Driver - Windows .............................................. 170
Selecting Default Print Settings - Epson Universal Print Driver - Windows.................................. 172
Locking Printer Settings - Epson Universal Print Driver - Windows ............................................. 174
Epson Universal Print Driver Locked Setting Options ............................................................. 175
Adding Network Printers - Epson Universal Print Driver - Windows............................................. 176
Printing with the PostScript (PS3) Printer Software - Windows ........................................................ 179
Selecting Basic Print Settings - PostScript Printer Software - Windows ...................................... 179
Selecting Default Print Settings - PostScript Printer Software - Windows.................................... 182
Printing with the PostScript (PS3) Printer Software - Mac ................................................................ 183
Selecting Basic Print Settings - PostScript Printer Software - Mac ............................................. 184
Cancelling Printing Using the Product Control Panel ....................................................................... 188
Scanning .................................................................................................................................................. 189
Starting a Scan................................................................................................................................. 189
Starting a Scan Using the Product Control Panel ........................................................................ 189
Scanning to Email ................................................................................................................... 191
Scanning to a Connected Computer ....................................................................................... 194
Scanning to a Memory Device ................................................................................................ 198
Scanning to the Product's Hard Drive ..................................................................................... 199
Scanning to the Cloud............................................................................................................. 202
Setting Up a WSD Port (Windows 7/Windows Vista) .............................................................. 204
Control Panel Scanning Options............................................................................................. 204
Setting Up and Scanning to a Network Folder or FTP Server...................................................... 207
Creating a Shared Network Folder.......................................................................................... 207
Registering Contacts for Network Folder or FTP Scanning - Web Config ............................... 209
Registering Contacts for Email, Network, or FTP Scanning - Control Panel ........................... 210
Scanning to a Network Folder or FTP Server.......................................................................... 212
Starting a Scan Using the Epson Scan 2 Icon ............................................................................. 215
Starting a Scan from a Scanning Program................................................................................... 217
Starting a Scan from a Smart Device........................................................................................... 219
Scanning in Epson Scan 2 ............................................................................................................... 219
Additional Scanning Settings - Main Settings Tab ....................................................................... 223
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Additional Scanning Settings - Advanced Settings Tab............................................................... 224
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 ................................... 225
Image Format Options................................................................................................................. 227
Scan Resolution Guidelines ........................................................................................................ 227
Scanning with Document Capture Pro or Document Capture .......................................................... 228
Scanning with Simple Scan in Document Capture Pro - Windows .............................................. 228
Scanning with Job Scan in Document Capture Pro - Windows.................................................... 230
Adding and Assigning Scan Jobs with Document Capture Pro - Windows ............................. 231
Scanning Two Originals onto One Sheet (Stitching Images) - Windows ..................................... 234
Scanning Multi-Page Originals as Separate Files - Windows ...................................................... 237
Scanning with Document Capture - Mac ..................................................................................... 240
Adding and Assigning Scan Jobs with Document Capture - Mac............................................ 243
Entering a User ID and Password for Scanning ............................................................................... 244
Faxing....................................................................................................................................................... 245
Connecting a Telephone or Answering Machine.............................................................................. 245
Setting Up Fax Features .................................................................................................................. 251
Setting Up Basic Fax Features .................................................................................................... 251
Using the Fax Setup Wizard ................................................................................................... 251
Selecting the Line Type........................................................................................................... 253
Setting the Number of Rings to Answer .................................................................................. 254
Selecting Advanced Fax Settings................................................................................................ 255
Basic Settings - Fax ................................................................................................................ 256
Send Settings - Fax................................................................................................................. 259
Receive Settings - Fax............................................................................................................ 259
Report Settings - Fax .............................................................................................................. 262
Security Settings - Fax............................................................................................................ 263
Setting Up the Fax Utility - Windows............................................................................................ 264
Setting Up Contacts and Contact Groups......................................................................................... 266
Creating a Contact....................................................................................................................... 266
Editing or Deleting a Contact ....................................................................................................... 270
Creating a Contact Group............................................................................................................ 271
Editing or Deleting a Contact Group ............................................................................................ 274
Sending Faxes ................................................................................................................................. 275
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Sending Faxes from the Product Control Panel........................................................................... 276
Sending a Fax Using the Keypad, Contact List, or History...................................................... 276
Fax Sending Options .............................................................................................................. 279
Sending a Fax at a Specified Time ......................................................................................... 280
Sending a Fax on Demand ..................................................................................................... 282
Sending a Stored Fax ............................................................................................................. 283
Dialing Fax Numbers from a Connected Telephone ............................................................... 285
Sending Faxes Using the Fax Utility - Windows .......................................................................... 285
Sending Faxes Using the Fax Utility - Mac .................................................................................. 288
Receiving Faxes............................................................................................................................... 291
Fax Reception ............................................................................................................................. 291
Receiving Faxes Automatically ................................................................................................... 292
Receiving Faxes Manually........................................................................................................... 292
Forwarding Received Faxes........................................................................................................ 293
Receiving a Fax by Polling .......................................................................................................... 294
Viewing a Fax on the LCD Screen (Using the Fax Box)............................................................... 295
Checking Fax Status ....................................................................................................................... 297
Printing Fax Reports......................................................................................................................... 298
Fax Report Options ..................................................................................................................... 299
Using External USB Devices with Your Product................................................................................... 300
Connecting a USB Device................................................................................................................ 300
Disconnecting a USB Device............................................................................................................ 300
Viewing and Printing from the LCD Screen ...................................................................................... 301
Printing JPEG Photos.................................................................................................................. 301
Print Setting Options - JPEG Mode......................................................................................... 303
Printing TIFF and PDF Files ....................................................................................................... 305
Print Setting Options - TIFF Mode........................................................................................... 307
Print Setting Options - PDF Mode ........................................................................................... 309
Transferring Files on a USB Device ................................................................................................. 310
Setting Up USB Device Access ................................................................................................... 311
Using Your Product's Internal Storage.................................................................................................. 312
Storage Folder Types....................................................................................................................... 312
Printing a Stored File........................................................................................................................ 314
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Saving Groups for Printing from Storage.......................................................................................... 316
Editing or Deleting a Saved Group ................................................................................................... 319
Saving Stored Files to an External USB Device ............................................................................... 322
Emailing Stored Files ....................................................................................................................... 327
Saving Stored Files to a Network Folder .......................................................................................... 331
Saving Stored Files to Cloud Services ............................................................................................. 336
Storage Menu Options ..................................................................................................................... 338
Searching for Folders and Files........................................................................................................ 341
Deleting Folders and Files from Storage .......................................................................................... 342
Changing the Storage Period of Files............................................................................................... 344
Restricting Shared Folder Access .................................................................................................... 345
Replacing Ink Cartridges and Maintenance Boxes............................................................................... 346
Check Cartridge and Maintenance Box Status................................................................................. 346
Checking Ink Status on the LCD Screen...................................................................................... 347
Checking Ink and Maintenance Box Status with Windows .......................................................... 348
Checking Cartridge and Maintenance Box Status - Mac ............................................................. 351
Purchase Epson Ink Cartridges and Maintenance Box (U.S. and Canada)...................................... 353
Purchase Epson Ink Cartridges and Maintenance Box (Latin America) ........................................... 353
Ink Cartridge and Maintenance Box Part Numbers .......................................................................... 353
Removing and Installing Ink Cartridges............................................................................................ 354
Replacing the Maintenance Box....................................................................................................... 356
Adjusting Print Quality............................................................................................................................ 358
Print Head Maintenance................................................................................................................... 358
Checking the Nozzles Using the Product Control Panel .............................................................. 358
Cleaning the Print Head Using the Product Control Panel........................................................... 361
Cleaning and Transporting Your Product ............................................................................................. 363
Cleaning Your Product ..................................................................................................................... 363
Cleaning the Scanner Glass............................................................................................................. 363
Cleaning the Automatic Document Feeder....................................................................................... 365
Moving or Transporting Your Product............................................................................................... 369
Solving Problems .................................................................................................................................... 370
Viewing the Help Screen .................................................................................................................. 370
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Product Status Messages ................................................................................................................ 371
Job Status Error Codes .................................................................................................................... 374
Running a Product Check ................................................................................................................ 379
Resetting Control Panel Defaults ..................................................................................................... 381
Solving Setup Problems ................................................................................................................... 383
Product Does Not Turn On or Off................................................................................................. 383
Noise After Ink Installation ........................................................................................................... 383
Software Installation Problems .................................................................................................... 383
Solving Network Problems ............................................................................................................... 384
Product Cannot Connect to a Wireless Router or Access Point .................................................. 385
Network Software Cannot Find Product on a Network................................................................. 386
Wireless Network Connection is Unstable on a Mac ................................................................... 387
USB 3.0 Connection is Unstable When Using a USB 2.0 Cable.................................................. 388
Wired Network Connection Becomes Unstable........................................................................... 388
Product Does Not Appear in Mac Printer Window ....................................................................... 389
Cannot Print Over a Network....................................................................................................... 389
Cannot Scan Over a Network ...................................................................................................... 391
Solving Copying Problems ............................................................................................................... 392
Product Cannot Copy .................................................................................................................. 392
Product Makes Noise, But Nothing Copies.................................................................................. 392
Product Makes Noise When It Sits for a While............................................................................. 393
Solving Copy Quality Problems........................................................................................................ 393
Copies Have Incorrect or Faint Colors......................................................................................... 393
Position, Size, or Margins of Copies are Incorrect ....................................................................... 394
Solving Paper Problems................................................................................................................... 394
Paper Feeding Problems............................................................................................................. 395
Originals Do Not Feed From the Automatic Document Feeder.................................................... 396
Paper Jam Problems ................................................................................................................... 397
Paper Ejection Problems ............................................................................................................. 397
Solving Problems Printing from a Computer..................................................................................... 397
Nothing Prints.............................................................................................................................. 398
Product Icon Does Not Appear in Windows Taskbar ................................................................... 399
Printing is Slow ............................................................................................................................ 400
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Solving Page Layout and Content Problems.................................................................................... 401
Inverted Image............................................................................................................................. 402
Too Many Copies Print ................................................................................................................ 402
Blank Pages Print ........................................................................................................................ 402
Incorrect Margins on Printout....................................................................................................... 403
Incorrect Characters Print............................................................................................................ 403
Incorrect Image Size or Position.................................................................................................. 404
Slanted Printout........................................................................................................................... 405
Solving Print Quality Problems......................................................................................................... 405
White or Dark Lines in Printout .................................................................................................... 405
Blurry or Smeared Printout .......................................................................................................... 406
Faint Printout or Printout Has Gaps ............................................................................................. 408
Grainy Printout............................................................................................................................. 408
Incorrect Colors ........................................................................................................................... 409
Solving Scanning Problems ............................................................................................................. 411
Scanning Software Does Not Operate Correctly ......................................................................... 411
Cannot Start Epson Scan 2 ......................................................................................................... 411
Solving Scanned Image Quality Problems ....................................................................................... 412
Image Consists of a Few Dots Only............................................................................................. 413
Line of Dots Appears in All Scanned Images............................................................................... 413
Straight Lines in an Image Appear Crooked ................................................................................ 413
Scanned Image Quality Problems ............................................................................................... 414
Image Colors are Patchy at the Edges ........................................................................................ 415
Ripple Patterns Appear in an Image ............................................................................................ 416
Scanned Image Edges are Cropped ........................................................................................... 416
Solving Faxing Problems.................................................................................................................. 416
Cannot Send or Receive Faxes................................................................................................... 417
Cannot Receive Faxes with a Telephone Connected to Your Product ........................................ 419
Fax Memory Full Error Appears................................................................................................... 419
Fax Quality is Poor ...................................................................................................................... 420
Sent Fax is Received in an Incorrect Size ................................................................................... 421
Received Fax is Not Printed ........................................................................................................ 422
Solving USB Device Problems ......................................................................................................... 422
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Cannot View or Print from a USB Device..................................................................................... 422
Cannot Save Files on a USB Device ........................................................................................... 423
Cannot Transfer Files To or From a USB Device......................................................................... 423
Uninstall Your Product Software....................................................................................................... 424
Uninstalling Product Software - Windows.................................................................................... 424
Uninstalling Product Software - Mac............................................................................................ 425
Where to Get Help (U.S. and Canada) ............................................................................................. 425
Where to Get Help (Latin America)................................................................................................... 426
Technical Specifications ........................................................................................................................ 429
Windows System Requirements ...................................................................................................... 429
Mac System Requirements .............................................................................................................. 430
Paper Specifications ........................................................................................................................ 431
Printable Area Specifications ........................................................................................................... 433
Scanning Specifications ................................................................................................................... 434
Automatic Document Feeder (ADF) Specifications .......................................................................... 435
Fax Specifications ............................................................................................................................ 435
Ink Cartridge Specifications.............................................................................................................. 436
Dimension Specifications ................................................................................................................. 437
Electrical Specifications ................................................................................................................... 439
Environmental Specifications ........................................................................................................... 440
Interface Specifications .................................................................................................................... 440
External USB Device Specifications................................................................................................. 441
Network Interface Specifications (U.S. and Canada) ....................................................................... 442
Network Interface Specifications (Latin America)............................................................................. 444
Safety and Approvals Specifications (U.S. and Canada) ................................................................. 445
Safety and Approvals Specifications (Latin America) ....................................................................... 446
Notices ..................................................................................................................................................... 448
Important Safety Instructions............................................................................................................ 448
General Product Safety Instructions ............................................................................................ 448
Ink Cartridge Safety Instructions.................................................................................................. 451
Wireless Connection Safety Instructions ..................................................................................... 452
LCD Screen Safety Instructions................................................................................................... 452
Telephone Equipment Safety Instructions ................................................................................... 453
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FCC Compliance Statement............................................................................................................. 453
Binding Arbitration and Class Waiver ............................................................................................... 456
Trademarks...................................................................................................................................... 459
Copyright Notice............................................................................................................................... 460
libTIFF Software Acknowledgment.............................................................................................. 460
A Note Concerning Responsible Use of Copyrighted Materials................................................... 461
Default Delay Times for Power Management for Epson Products ............................................... 461
Copyright Attribution.................................................................................................................... 461
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WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's
Guide
Note: The WF-M21000 is a monochrome product. The sections of this guide that refer to color printing
do not apply to this product.
Welcome to the WF-C20600/WF-C20750/WF-C21000/WF-M21000 User's Guide.
For a printable PDF copy of this guide, click here.
Note: Availability of products in this guide varies by country.
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Product Basics
See these sections to learn about the basic features of your product.
Note: This product contains an encrypted hard drive that is used for storing large and/or authenticated
print, copy, and scan jobs. You may erase data stored on the encrypted hard drive by following the steps
outlined in the Administrator's Guide. It is recommended that data is erased before disposing or giving
away the product.
Note: Your product may differ from the images in this guide, but the instructions are the same unless
otherwise noted.
Note: Printing software instructions in this manual are intended for use with the standard Epson printer
software. For more information on using the Printer Command Language (PCL) or PostScript (PS3)
printer software, please see the appropriate sections.
Product Parts Locations
Using the Control Panel
Checking for Software Updates
Using Power Saving Settings
Epson Connect Solutions for Smartphones, Tablets, and More
Android Printing Using the Epson Print Enabler
Using Fire OS Printing
Using the Mopria Print Service
Using Windows 10 Mobile Printing
Using Epson Print and Scan App with Windows Tablets
Product Parts Locations
See these sections to identify the parts on your product.
Product Parts - Front and Inside
Product Parts - Back
Optional Accessories and Replacement Parts
Parent topic: Product Basics
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Product Parts - Front and Inside
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you
can use these codes to locate and correct the problem.
1 Control panel
2 Automatic Document Feeder (ADF) cover (F)
3 ADF edge guides
4 ADF input guide
5 ADF output tray
6 ADF paper stopper
7 Facedown paper eject tray (K)
8 Paper tray edge guide
9 Paper tray (B)
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10 Cover (E)
11 Paper cassette 4 (C4)
12 Paper cassette 3 (C3)
13 Paper cassette 2 (C2)
14 Paper cassette 1 (C1)
15 Cover (J)
16 Front cover (L)
17 Ink cartridge cover (A)
1 Document cover
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2 Scanner glass
3 External USB interface port
4 Cleaning stick
5 Document holder
6 Maintenance box holder (H)
7 Faceup tray (G)
8 Duplexing unit (D1)
9 Cleaning cloth holder
10 Cleaning cloth
Parent topic: Product Parts Locations
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Product Parts - Back
Certain parts are labeled with a letter and number code.
1USB port
2LAN port
3 Optional fax/Ethernet board mounting point
4 AC inlet
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