Epson AcuLaser M1400 Series User manual

User’s Guide
NPD4442-01 EN

Contents
Preface
CopyrightandTrademarks...............................................................6
UsingThisGuide........................................................................7
Conventions.......................................................................7
ProductFeatures........................................................................8
Features...........................................................................8
Chapter 1 Specifications
Specifications...........................................................................9
Chapter 2 Basic Operation
MainComponents.....................................................................12
FrontView........................................................................12
RearView.........................................................................13
OperatorPanel....................................................................13
PowerSaverMode......................................................................14
Setting the Time for the PowerSaverMode.............................................15
ExitingthePowerSaverMode........................................................15
Chapter 3 Printer Management Software
PrintDriver...........................................................................16
Printer Setting Utility (WindowsOnly)....................................................16
Printer Settings Report Tool (Mac OS X Only)..............................................16
StatusMonitor(WindowsOnly)..........................................................17
Launcher (Windows Only). . . ............................................................17
Chapter 4 Installing the Print Driver
Connecting Your Printer. . . . . ...........................................................19
Connecting Printer to Computer.....................................................19
Epson AcuLaser M1400 Series User’s Guide
Contents 2

Installing Print Driver on Computers RunningWindows.....................................21
USBConnectionSetup..............................................................21
Installing Print Driver on Computers RunningMacOSX.....................................22
InstallingtheDriver................................................................22
Chapter 5 Printing Basics
AboutPrintMedia.....................................................................24
PrintMediaUsageGuidelines........................................................24
Print Media That Can Damage Your Printer............................................25
PrintMediaStorageGuidelines.......................................................26
Supported Print Media..................................................................27
UsablePrintMedia.................................................................27
Loading Print Media....................................................................29
Capacity..........................................................................29
PrintMediaDimensions............................................................30
Loading Print Media in the Multipurpose Feeder(MPF)..................................30
Manual Duplex Printing (Windows Print Driver Only)...................................38
UsingtheOutputTrayExtension.....................................................40
Printing..............................................................................41
SendingaJobtoPrint...............................................................41
Canceling a Print Job. . . . . . .........................................................42
Selecting Printing Options...........................................................43
Printing Custom SizePaper..........................................................48
CheckingStatusofPrintData........................................................51
Printing a Report Page..............................................................51
PrinterSettings....................................................................52
Chapter 6 Using the Operator Panel
Resetting to Factory Defaults.............................................................54
UnderstandingtheOperatorPanelLights..................................................54
LightSequences....................................................................55
Chapter 7 Troubleshooting
ClearingJams..........................................................................58
AvoidingJams.....................................................................58
Epson AcuLaser M1400 Series User’s Guide
Contents 3

Identifying the Location of Paper Jams. . . ..............................................59
Clearing Paper Jams From the Front of the Printer. . . . . . .................................60
Clearing Paper Jams From the Back of thePrinter.......................................61
Clearing Paper Jams From the Center OutputTray......................................64
JamProblems.....................................................................66
BasicPrinterProblems..................................................................67
DisplayProblems.......................................................................67
PrintingProblems......................................................................68
Print Quality Problems..................................................................70
The Output Is Too Light............................................................70
Toner Smears or Print Comes Off/Stain on BackSide....................................71
RandomSpots/BlurredImages.......................................................72
TheEntireOutputIsBlank..........................................................73
Streaks Appear on the Output........................................................73
Mottle............................................................................74
Ghosting.........................................................................74
Fog..............................................................................75
Bead-Carry-Out(BCO).............................................................76
AugerMark.......................................................................76
Wrinkled/Stained Paper.............................................................77
The Top Margin Is Incorrect.........................................................78
Protrudent/BumpyPaper............................................................79
OtherProblems........................................................................79
ContactingService......................................................................80
GettingHelp..........................................................................80
Operator Panel Lights. . . ............................................................80
StatusMonitorAlerts...............................................................80
Non-GenuineMode....................................................................80
The Printer Setting Utility (for Windows). . . . ..........................................81
The Non Genuine Toner Mode Setting Tool (for Mac OS X)..............................81
Chapter 8 Maintenance
ReplacingtheTonerCartridge............................................................82
Overview.........................................................................83
RemovingtheTonerCartridge.......................................................84
InstallingaTonerCartridge..........................................................86
OrderingSupplies......................................................................87
Consumables......................................................................88
Epson AcuLaser M1400 Series User’s Guide
Contents 4

WhentoOrderaTonerCartridge....................................................88
StoringConsumables...................................................................88
ManagingthePrinter...................................................................89
CheckingPrinterStatuswithStatusMonitor(WindowsOnly).............................89
ConservingSupplies....................................................................90
CheckingPageCounts..................................................................90
MovingthePrinter.....................................................................91
Appendix A Where To Get Help
Contacting Epson Support...............................................................94
BeforeContactingEpson............................................................94
Help for Users in North America.....................................................94
HelpforUsersinLatinAmerica......................................................95
HelpforUsersinEurope............................................................96
Help for Users in Taiwan............................................................96
Help for Users in Australia..........................................................97
Help for Users in Singapore..........................................................98
Help for Users in Thailand. . .........................................................98
HelpforUsersinVietnam...........................................................99
HelpforUsersinIndonesia..........................................................99
Help for Users in Hong Kong....................................................... 101
HelpforUsersinMalaysia..........................................................101
HelpforUsersinIndia.............................................................102
Help for Users in the Philippines.................................................... 103
Index
Epson AcuLaser M1400 Series User’s Guide
Contents 5

Preface
Copyright and Trademarks
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, mechanical, photocopying, recording, or otherwise, without the prior written
permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein.
Neither is any liability assumed for damages resulting from the use of the information contained
herein. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties
as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or
alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson
Corporation’s operating and maintenance instructions.
Seiko Epson Corporation and its affiliates shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated as Original
Epson Products or Epson Approved Products by Seiko Epson Corporation.
Apple
®
, Bonjour
®
, ColorSync
®
, Macintosh
®
, and Mac OS
®
are trademarks of Apple Inc. in the
United States and/or other countries.
Microsoft
®
, Windows Vista
®
, Windows
®
, and Windows Server
®
are trademarks of Microsoft
Corporation in the United States and/or other countries.
EPSON is a registered trademark and EPSON AcuLaser is a trademark of Seiko Epson Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2011 Seiko Epson Corporation. All rights reserved.
Epson AcuLaser M1400 Series User’s Guide
Preface 6

Using This Guide
Conventions
1. In this guide, personal computers and workstations are collectively called “computers”.
2. The following terms are used throughout this guide:
Important:
Important information that must be read and followed.
Note:
Additional information that merits emphasis.
See Also:
References within this guide.
3. Orientation of documents or paper is described in this guide as follows:
, , Long Edge Feed (LEF): Loading the document or paper with the long edge into the machine
as shown in the illustration below.
, , Short Edge Feed (SEF): Loading the document or paper with the short edge into the machine
as shown in the illustration below.
LEF Orientation SEF Orientation
* Paper feed direction
Epson AcuLaser M1400 Series User’s Guide
Preface 7

Product Features
Features
This section describes the product features and indicates their links.
Manual Duplex Print
Duplex Print is to print two or more pages on the
front and back sides of a single sheet of paper
manually. This feature allows you to reduce the
paper consumption.
For more information, see “Manual Duplex
Printing (Windows Print Driver Only)” on
page 38.
N-Up Print
N-up enables you to print multiple pages on a
single sheet of paper. This feature allows you to
reduce the paper consumption.
For more information, see the print driver’s
help.
Epson AcuLaser M1400 Series User’s Guide
Preface 8

Chapter 1
Specifications
Specifications
This chapter lists the main specifications of the printer. Note that the specifications may change
without prior notice.
Items Description
Type Desktop
Printing method LED Xerography
Important:
LED + LED electrophotographic system
Fusing system Thermal fusing system using a belt
Continuous print speed
*1
A4 : When plain paper is fed from the Multipurpose feeder (MPF)
Monochrome 1 Sided
*2
: 24sheets/min
Important:
*1
Print speed may decrease due to factors such as paper type, paper size, and
printing conditions.
*2
When continuously printing a single document of A4 .
Resolution Standard: 600 ×600 dpi
High Resolution: 1200 ×1200 dpi*
*: When printing in high resolution mode, printing speed may be reduced due
to image quality adjustment. Printing speed may also be reduced depending
on documents.
Tone 256 tones
Paper Size A4, B5, A5, Letter (8.5 × 11"), Executive (7.25 × 10.5"), Legal 13 (Folio) (8.5 × 13"),
Legal 14 (8.5 × 14"), Statement, Envelope (Com-10, Monarch, DL, C5), Postcard
(100 × 148 mm), Postcard (148 × 200 mm), Yougata 2, Yougata 3, Yougata 4,
Yougata 6, Younaga 3, Nagagata 3, Nagagata 4, Kakugata 3, Custom Paper
(Width: 76.2 – 215.9 mm, Length: 127 – 355.6 mm)
Image loss: 4.0 mm from the top, bottom, left, and right edges
Epson AcuLaser M1400 Series User’s Guide
Specifications 9

Items Description
Paper Type Plain, Lightweight Cardstock, Labels, Envelope, Recycled, Postcard JPN
Important:
❏Use only the recommended paper. Using paper other than that
recommended for the printer can cause printing problems. For more
information, see “Print Media That Can Damage Your Printer” on
page 25.
❏Note that poor printing quality due to paper-related printing problems
can occur when using the printer in an environment that is dry, cold, or
very humid.
❏Printing over the printed side or on the reverse side of paper that already
has been printed on can result in poor print quality.
❏When printing on envelopes, use envelopes that do not have adhesive
applied.
❏The type of paper being used and environmental conditions can affect
printing quality. Because of this, it is recommended that you test print and
confirm proper print quality before using the printer.
Paper weight 60 - 163 g/m
Paper capacity Standard:
Multipurpose feeder (MPF): 150 sheets
Output tray capacity Standard: approximately 100 sheets (face down)
2-sided Printing Feature Standard (Manual)
CPU 4305/150MHz
Memory capacity Standard: 64MB (Onboard)
Important:
The above memory capacity does not guarantee print quality depending on
the type and content of print data.
Hard disk —
Page Description Language — (Host-based)
Epson AcuLaser M1400 Series User’s Guide
Specifications 10

Items Description
Supported OS
*1
Windows
®
XP, Windows
®
XP x64 Edition, Windows Vista
®
, Windows Vista
®
x64 Edition, Windows Server
®
2003, Windows Server
®
2003 x64 Edition,
Windows Server
®
2008, Windows Server
®
2008 x64 Edition, Windows
Server
®
2008 R2 x64 Edition, Windows
®
7, Windows
®
7 x64 Edition, Mac
OS
®
*2
Important:
*1
For the latest information about the supported operating systems, contact
our Customer Support Center or your dealer.
*2
Mac OS
®
X 10.4.11/10.5.8 - 10.6 are supported.
Interface Standard: USB 2.0 (Hi-Speed)*
*: USB 2.0 is supported by the following:
Windows
®
XP, Windows Server
®
2003, Windows Vista
®
, Windows Server
®
2008, Windows
®
7, Windows
®
XP x64, Windows Server
®
2003 x64, Windows
Vista
®
x64, Windows Server
®
2008 x64, Windows Server
®
2008 R2 x64,
Windows
®
7 x64, and Mac OS
®
X 10.4.11/10.5.8 - 10.6.
Power AC 110 - 127 V ± 10%; 8 A; both 50/60 Hz
AC 220 - 240 V ± 10%; 4 A; both 50/60 Hz
Power consumption Maximum: 990 W, During the Sleep mode: 4.0 W or less
Average:
During standby: 62 W,
During continuous monochrome printing: 380 W
Important:
Low Power Mode: 7.8 W average
Dimensions (main unit only) 358 (W) ×197 (D)
*1
×208 (H) mm
Important:
*1
When the Multipurpose feeder (MPF) is closed.
Weight 4.6 kg (including consumables)
Usage Environment Temperature: 10 - 32 ˚C; Humidity: 10 - 85% (except malfunctions due to dew
condensation)
Non-Use:Temperature:-20–40˚C;Humidity:5–85% (exceptmalfunctionsdue
to dew condensation)
Important:
Until the conditions (temperature and humidity) inside the printer become
acclimated to the installation environment, certain qualities of the paper can
cause poor printing.
Epson AcuLaser M1400 Series User’s Guide
Specifications 11

Chapter 2
Basic Operation
Main Components
This section provides an overview of your Epson AcuLaser M1400 series.
Front View
11 10 9876
43
2
1
5
1 Output Tray Extension 2 Center Output Tray
3 Operator Panel 4 Power Switch
5 Toner Access Cover 6 Paper Width Guides
7 Multipurpose Feeder (MPF) 8 Front Cover
9SlideBar 10LengthGuide
11 Paper Cover
Epson AcuLaser M1400 Series User’s Guide
Basic Operation 12

Rear View
1
2
7
5
3
4
6
8
9
1 Levers 2 Photoconductor Drum
3 Paper Feed Roller 4 Paper Chute
5 Transfer Roller 6 Rear Cover
7 Rear Cover Handle 8 Power Connector
9USBPort
Operator Panel
The operator panel has one button and two light-emitting diodes (LEDs) that show the status of the
printer.
1
2
3
1. (Error) LED
❏Indicates an error occurred.
Epson AcuLaser M1400 Series User’s Guide
Basic Operation 13

2. (Ready) LED
❏Indicates the printer status such as ready to print.
3. Button
❏Press this button to start duplex printing after loading paper.
❏Press and hold this button during printing to cancel a print job.
❏Press this button to exit the Power Saver mode.
❏Press this button to continue a pending job in an error state such as misfeeding after checking
that paper is loaded properly.
The LEDs provide information on the status of the printer.
LED Status Condition
Error Umber on An error occurred.
Umber blinks A fatal error occurred.
Ready Green on The printer is ready to print.
Green blinks The printer is receiving, printing, or waiting for print data.
Green blinks slowly The printer is in the Power Saver mode.
See Also:
“Understanding the Operator Panel Lights” on page 54
Power Saver Mode
The printer has a power saving feature which reduces power consumption during periods of
inactivity. This feature operates in two modes: the Low Power mode and Sleep mode. As delivered, the
printer switches to the Low Power mode one minute after the last job is finished. The printer then
switches to the Sleep mode after another 10 minutes of inactivity. In the Power Saver mode, the
(Ready) LED blinks slowly.
The factory default settings of 1 minute (Low Power mode) and 10 minutes (Sleep mode) are
changeable within the range of 1 - 30 minutes (Low Power mode) and 6 - 11 minutes (Sleep mode). The
printer returns to the ready-to-print state in about 25 seconds when re-activated.
Epson AcuLaser M1400 Series User’s Guide
Basic Operation 14

Setting the Time for the Power Saver Mode
You can specify the time for the Power Saver mode. The printer switches to the Power Saver mode after
the specified time.
The following procedure uses Microsoft
®
Windows
®
XP as an example.
1. Click start — All Programs — EPSON — EPSON AL-M1400 — Printer Setting Utility.
Note:
The window to select a printer appears in this step, when multiple print drivers are installed on your
computer. In this case, click the name of the desired printer listed in Printer Name.
The Printer Setting Utility appears.
2. Click the Printer Maintenance tab.
3. Select System Settings from the list at the left side of the page.
The System Settings page is displayed.
4. Specify Low Power Timer and Sleep Timer in Power Saver Timer.
5. Click the Apply New Settings button to take effect.
Exiting the Power Saver Mode
The printer automatically exits the Power Saver mode when it receives a job from a computer. To
manually exit the Power Saver mode, press the button on the operator panel.
Epson AcuLaser M1400 Series User’s Guide
Basic Operation 15

Chapter 3
Printer Management Software
Print Driver
To access all of your printer’s features, install the print driver from the Software Disc.
The print driver enables your computer and printer to communicate and provides access to your
printer features.
See Also:
❏“Installing Print Driver on Computers Running Windows” on page 21
❏“Installing Print Driver on Computers Running Mac OS X” on page 22
Printer Setting Utility (Windows Only)
The Printer Setting Utility allows you to view or specify the system settings. You can also diagnose the
system settings by using the Printer Setting Utility.
The Printer Setting Utility consists of the Printer Settings Report, Printer Maintenance, and
Diagnosis tabs.
The Printer Setting Utility can be installed from the Software Disc.
Printer Settings Report Tool (Mac OS X Only)
The Printer Settings Report Tool allows you to print reports about system settings.
The Printer Settings Report Tool can be installed from the Software Disc.
Epson AcuLaser M1400 Series User’s Guide
Printer Management Software 16

Status Monitor (Windows Only)
You can check the printer status with the Status Monitor. Double-click the Status Monitor printer
icon on the taskbar at the bottom right of the screen. The Printer Selection window appears, which
displays the printer name, printer connection ports, and printer status. Check the column Status to
know the current status of your printer.
Settings button: Displays the Settings screen and allows you to modify the Status Monitor settings.
Click the name of the desired printer listed on the Printer Selection window. The Printer Status
window appears.
The Printer Status window alerts you when there is a warning or when an error occurs, for example,
when a paper jam occurs or toner is running low.
By default, the Printer Status window launches automatically when an error occurs. You can specify
the conditions for starting the Printer Status window in Printer Status Window Properties.
To change the pop-up settings for the Printer Status window:
1. Right-click the Status Monitor printer icon on the taskbar at the bottom right of the screen.
2. Select Printer Status Window Properties.
The Printer Status Window Properties window appears.
3. Select the type of the pop-up and then click OK.
You can also check the toner level of your printer on the Printer Status window.
The Status Monitor can be installed from the Software Disc.
Launcher (Windows Only)
Using the Launcher window, you can open the Status Window and Printer Setting Utility.
The following procedure uses Microsoft
®
Windows
®
XP as an example.
To open the Launcher window:
Epson AcuLaser M1400 Series User’s Guide
Printer Management Software 17

1. Click start — All Programs — EPSON — EPSON AL-M1400 — Launcher.
The Launcher window appears.
2. The Launcher window provides two buttons; Status Window and Printer Setting Utility.
To exit, click the Xbutton at the top-right of the window.
For details, click the Help button/icon of each application.
Status Window Click to open the Printer Status window.
See Also:
“Status Monitor (Windows Only)” on page 17
Printer Setting Utility Click to open the Printer Setting Utility.
See Also:
“Printer Setting Utility (Windows Only)” on page 16
The Launcher can be installed from the Software Disc.
Epson AcuLaser M1400 Series User’s Guide
Printer Management Software 18

Chapter 4
Installing the Print Driver
Connecting Your Printer
Your Epson AcuLaser M1400 series interconnection cable must meet the following requirement:
Connection Type Connection Specifications
USB USB 2.0 compatible
1
1USBPort
Connecting Printer to Computer
Connect the printer via USB. A USB connection is a direct connection and is not used for networking.
The available feature is shown in the following table.
Connection Type Available Feature
USB You can instruct print jobs from a computer.
USB Connection
The following operating systems support USB connection:
❏Microsoft
®
Windows
®
XP
Epson AcuLaser M1400 Series User’s Guide
Installing the Print Driver 19

❏Windows XP 64-bit Edition
❏Windows Server
®
2003
❏Windows Server 2003 x64 Edition
❏Windows Server 2008
❏Windows Server 2008 64-bit Edition
❏Windows Server 2008 R2
❏Windows Vista
®
❏Windows Vista 64-bit Edition
❏Windows 7
❏Windows 7 64-bit Edition
❏Mac OS
®
X 10.4.11/10.5.8 - 10.6
To attach the printer to a computer:
1. Ensure that the printer and computer are turned off and unplugged from the power source/outlet.
2. Connect the smaller USB connector into the USB port at the back of the printer and the other end
of the cable into the USB port of the computer.
* USB port
Note:
Do not connect the printer USB cable to the USB connector available on the keyboard.
Epson AcuLaser M1400 Series User’s Guide
Installing the Print Driver 20