Epson ES-C320W User manual

User's Guide
Product Features
Scanner Basics
Placing Originals
Scanning
Maintenance
Solving Problems
NPD6898-02 EN

Contents
About This Manual
IntroductiontotheManuals...................6
MarksandSymbols.........................6
DescriptionsUsedinthisManual...............6
OperatingSystemReferences..................6
Copyright................................7
Trademarks...............................7
Important Instructions
SafetyInstructions.........................10
RestrictionsonCopying.....................11
Advisories and Warnings for Connecting to the
Internet.................................11
NotesontheAdministratorPassword...........12
InitialAdministratorPassword..............12
Operations that Require the Administrator
Password..............................12
ChangingtheAdministratorPassword........12
ResettingtheAdministratorPassword.........12
Product Features
ScanningPassports........................ 15
Supports Epson Smart Panel, an App for Smart
Devices.................................15
NoticationofDirtontheGlassSurface.........16
Useful Image Quality Adjustment Features. . . . . . . 17
Scanner Basics
PartNamesandFunctions...................21
PositionofScanner........................ 24
ButtonsandLightsontheControlPanel.........25
Buttons...............................25
Lights................................26
ErrorIndicators.........................27
InformationonApplications..................29
Application for Scanning from a Computer
(EpsonScanSmart)...................... 29
Application for Scanning from Smart Devices
(EpsonSmartPanel)......................29
Application for Updating Soware and
Firmware (EPSON Soware Updater). . . . . . . . . 29
Application for Conguring Scanner
Operations(WebCong)..................30
Application for Setting up the Device on a
Network (EpsonNet Cong)................32
Soware for Managing Devices on the
Network(EpsonDeviceAdmin).............33
Application for Creating Driver Packages
(EpsonNetSetupManager).................33
Application for Scanning Business Cards
(Presto!BizCard)........................33
Option Items and Consumables Information. . . . . . 34
CarrierSheetCodes......................34
RollerAssemblyKitCodes.................34
CleaningKitCodes...................... 35
Placing Originals
Specications for Originals that can be Scanned. . . 37
General Specications for Originals Being
Scanned.............................. 37
ScannableStandardSizeOriginals........... 37
ScannableLongPaper.................... 39
ScannableReceipts.......................40
ScannablePlasticCards...................41
ScannableLaminatedCards................41
Passports..............................42
Specications for Originals Using the Carrier
Sheet.................................42
ScannableEnvelopes..................... 44
Types of Originals that Require Attention. . . . . . . . 44
Types of Originals that Must Not be Scanned. . . . . .45
Placing Originals in the Scanner. . . . . . . . . . . . . . . 46
Combinations of Originals and Scanner
Position...............................46
PlacingStandardSizeOriginals..............47
PlacingLargeSizeOriginals................52
PlacingLongPaper...................... 56
PlacingPlasticCards.....................61
PlacingLaminatedCards..................64
PlacingaPassport....................... 67
Placing Important Originals or Photos. . . . . . . . 72
PlacinganEnvelope......................76
PlacingIrregularShapedOriginals...........79
Loading Batches of Originals with Dierent
PaperTypesandSizes.....................83
Scanning
ScanningUsingaScannerButton..............89
ScanningfromaComputer...................89
2

ScanningUsingEpsonScanSmart............89
Soware Image Quality Adjustment Features. . . .93
ScanninginAutomaticFeedingMode.........93
UsingAirPrint..........................96
ScanningUsingChromebook...............96
ScanningfromaSmartDevice................97
ScanningUsingEpsonSmartPanel...........97
ScanningUsingMopriaScan...............97
Required Settings for Scanning
ConnectingtheScannertotheNetwork......... 99
Connecting to the Wireless LAN (Wi-Fi). . . . . . .99
CheckingtheScanner'sIPAddress............101
SettingUpAirPrint....................... 102
Useful Features
Setting the Glass Surface Stain Detection Feature. . 104
SettingtheDocumentProtectionFeature....... 105
Setting the Operation when a Double-feed is
Detected...............................106
Maintenance
CleaningOutsidetheScanner................109
CleaningInsidetheScanner.................109
Resetting the Number of Scans Aer
CleaningInsidetheScanner...............117
ReplacingtheRollerAssemblyKit.............119
Resetting the Number of Scans Aer
ReplacingtheRollers....................126
EnergySaving...........................127
MovingtheScanner.......................128
TransportingtheScanner.................128
HowtoCarrytheScanner................ 129
UpdatingApplicationsandFirmware..........130
UpdatingFirmwareUsingWebCong.......131
Updating Firmware without Connecting to
theInternet...........................131
Solving Problems
ProblemswiththeScanner..................134
ScannerLightsIndicateanError............134
eScannerDoesNotTurnOn............ 134
ForgotYourAdministrator'sPassword........134
Problems when Preparing Network Scanning. . . . 135
HintstoSolvingProblems.................135
ProblemsStartingScanning.................137
CannotStartScanningfromComputer.......137
Cannot Start Scanning from Smart Device. . . . .141
PaperFeedingProblems....................143
Multiple Originals Are Fed (Double Feed). . . . . 143
Removing Jammed Originals from the Scanner. 145
Paper Jams, Paper Feed Errors, and
Document Protection Issues Occur Frequently. 151
Paper Protection Does not Work Correctly. . . . 152
eOriginalsGetDirty..................152
Scanning Speed Slows Down when Scanning
Continuously..........................152
ScanningTakesaLongTime...............152
ScannedImageProblems...................153
Lines (Streaks) Appear when Scanning from
ADF................................ 153
Alert About Stains Inside the Scanner Still
Appears..............................153
Colors Are Uneven in the Scanned Image. . . . . 154
Expanding or Contracting the Scanned Image. . 154
An Image on the Back of Your Original
AppearsinYourScannedImage............154
Scanned Text or Images are Missing or Blurred. 155
Moiré Patterns (Web-Like Shadows) Appear. . . 155
e Edge of the Original is Not Scanned
when Automatically Detecting the Size of the
Original..............................156
CharacterisnotRecognizedCorrectly........156
Cannot Solve Problems in the Scanned Image. . 157
Uninstalling and Installing Applications. . . . . . . . 158
UninstallingYourApplications.............158
InstallingYourApplications...............159
Adding or Replacing the Computer or
Devices
Connecting to a Scanner that has been
ConnectedtotheNetwork..................161
Using a Network Scanner from a Second
Computer............................161
Using a Network Scanner from a Smart Device. 162
Connecting a Smart Device and Scanner
Directly(Wi-FiDirect).....................162
AboutWi-FiDirect..................... 162
MakingAPModeSettings................ 163
Re-settingtheNetworkConnection........... 163
WhenReplacingtheWirelessRouter.........163
WhenChangingtheComputer.............164
Changing the Connection Method to the
Computer............................164
Making Wi-Fi Settings from the Control Panel. .165
3

CheckingtheNetworkConnectionStatus.......165
Checking the Network Status Using Network
Light................................165
Checking the Network of the Computer
(Windowsonly)........................165
Disabling the Network Setting from the
ControlPanel..........................166
Initializing the Network Settings from the
ControlPanel..........................167
Administrator Information
ConnectingtheScannertotheNetwork........ 169
BeforeMakingNetworkConnection.........169
Connecting to the Network Using a Static IP
Address..............................171
Setting up the IEEE802.11k/v or IEEE802.11r
Features..............................171
Introduction of Product Security Features. . . . . . . 172
AdministratorSettings.....................172
ConguringtheAdministratorPassword......172
Locking the Buttons on the Control Panel
(PanelLock).......................... 173
Logging on to the Scanner from a Computer. . . 173
Disabling Network Scanning from your Computer 174
DisablingWSDScan...................... 174
MonitoringaRemoteScanner................174
Checking Information for a Remote Scanner. . . 174
Receiving Email Notications When Events
Occur...............................175
BackingUptheSettings....................176
Exportthesettings......................176
Importthesettings......................176
AdvancedSecuritySettings..................177
Security Settings and Prevention of Danger. . . . 177
ControllingUsingProtocols...............178
UsingaDigitalCerticate.................181
SSL/TLS Communication with the Scanner. . . . 186
Encrypted Communication Using IPsec/IP
Filtering..............................187
Connecting the Scanner to an IEEE802.1X
Network............................. 198
SolvingProblemsforAdvancedSecurity......199
Technical Specications
GeneralScannerSpecications...............208
NetworkSpecications.....................209
Wi-FiSpecications.....................209
Network Features and IPv4/IPv6 Support. . . . . 210
SecurityProtocol.......................210
SupportedirdPartyServices...............211
UsingPortfortheScanner..................211
DimensionsandWeightSpecications......... 212
ElectricalSpecications.................... 213
Scanner Electrical Specications............213
AC Adapter Electrical Specications.........213
EnvironmentalSpecications................214
SystemRequirements......................214
Standards and Approvals
Standards and Approvals for European Models. . . 216
Standards and Approvals for Australian Models. . . 216
Standards and Approvals for U.S. Models. . . . . . . .216
Where to Get Help
TechnicalSupportWebSite..................219
ContactingEpsonSupport..................219
BeforeContactingEpson................. 219
HelpforUsersinEurope..................219
HelpforUsersinTaiwan..................219
HelpforUsersinAustralia................220
HelpforUsersinSingapore............... 220
HelpforUsersinailand................221
HelpforUsersinVietnam................ 221
HelpforUsersinIndonesia................222
HelpforUsersinHongKong..............222
HelpforUsersinMalaysia................ 222
HelpforUsersinIndia...................223
HelpforUsersinthePhilippines............223
4

About This Manual
IntroductiontotheManuals...........................................6
MarksandSymbols..................................................6
DescriptionsUsedinthisManual....................................... 6
OperatingSystemReferences...........................................6
Copyright.........................................................7
Trademarks....................................................... 7

Introduction to the Manuals
e latest versions of the following manuals are available from the Epson support website.
http://www.epson.eu/support (Europe)
http://support.epson.net/ (outside Europe)
❏Start Here (paper manual)
Provides you with information on setting up the product and installing the application.
❏User's Guide (digital manual)
Provides instructions on using the product, maintenance, and solving problems.
As well as the manuals above, see the help included in the various Epson applications.
Marks and Symbols
!
Caution:
Instructions that must be followed carefully to avoid bodily injury.
c
Important:
Instructions that must be observed to avoid damage to your equipment.
Note:
Provides complementary and reference information.
Related Information
&Links to related sections.
Descriptions Used in this Manual
❏Screenshots for the applications are from Windows 10 or macOS High Sierra. e content displayed on the
screens varies depending on the model and situation.
❏Illustrations used in this manual are for reference only. Although they may dier slightly from the actual
product, the operating methods are the same.
Operating System References
Windows
In this manual, terms such as "Windows 11", "Windows 10", "Windows 8.1", "Windows 8", and "Windows 7" refer
to the following operating systems. Additionally, "Windows" is used to refer to all versions.
❏Microso
®
Windows
®
11 operating system
About This Manual > Operating System References
6

❏Microso
®
Windows
®
10 operating system
❏Microso
®
Windows
®
8.1 operating system
❏Microso
®
Windows
®
8 operating system
❏Microso
®
Windows
®
7 operating system
Mac OS
In this manual, "macOS 12.x", "macOS 11.x", "macOS 10.15.x", "macOS 10.14.x", "macOS 10.13.x", "macOS
10.12.x", and "OS X 10.11.x" are collectively referred to as "Mac OS".
Copyright
No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of
Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained
herein. Neither is any liability assumed for damages resulting from the use of the information herein. e
information contained herein is designed only for use with this Epson product. Epson is not responsible for any
use of this information as applied to other products.
Neither Seiko Epson Corporation nor its aliates shall be liable to the purchaser of this product or third parties for
damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of accident, misuse, or
abuse of this product or unauthorized modications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions.
Seiko Epson Corporation and its aliates shall not be liable for any damages or problems arising from the use of
any options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interference that
occurs from the use of any interface cables other than those designated as Epson Approved Products by Seiko
Epson Corporation.
© 2023 Seiko Epson Corporation
e contents of this manual and the specications of this product are subject to change without notice.
Trademarks
❏EPSON, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION and their logos are registered trademarks
or trademarks of Seiko Epson.
❏Microso
®
and Windows
®
are registered trademarks of Microso Corporation.
❏Apple, Mac, macOS, OS X, Bonjour, Safari, and AirPrint are trademarks of Apple Inc., registered in the U.S. and
other countries.
❏Use of the Works with Apple badge means that an accessory has been designed to work specically with the
technology identied in the badge and has been certied by the developer to meet Apple performance
standards.
❏Chrome, Chromebook, Google Play and Android are trademarks of Google LLC.
❏Mopria
®
and the Mopria
®
Logo are registered and/or unregistered trademarks and service marks of Mopria
Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
❏Firefox is a trademark of the Mozilla Foundation in the U.S. and other countries.
About This Manual > Trademarks
7

❏General Notice: Other product names used herein are for identication purposes only and may be trademarks
of their respective owners. Epson disclaims any and all rights in those marks.
About This Manual > Trademarks
8

Important Instructions
SafetyInstructions................................................. 10
RestrictionsonCopying............................................. 11
AdvisoriesandWarningsforConnectingtotheInternet......................11
NotesontheAdministratorPassword................................... 12

Safety Instructions
Read and follow these instructions to ensure safe use of this product and options. Make sure you keep this manual
for future reference. Also, be sure to follow all warnings and instructions marked on the product and options.
❏Some of the symbols used on your product and options are to ensure safety and proper use of the product. Visit
the following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
❏Place the product and options on a at, stable surface that extends beyond the base of the product and options
in all directions. If you place the product and options by the wall, leave more than 10 cm between the back of
the product and options and the wall.
❏Place the product and options close enough to the computer for the interface cable to reach it easily. Do not
place or store the product and options or the AC adapter outdoors, near excessive dirt or dust, water, heat
sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light
sources, or rapid changes in temperature or humidity.
❏Do not use with wet hands.
❏Place the product and options near an electrical outlet where the adapter can be easily unplugged.
❏e AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place
objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be
particularly careful to keep the cord straight at the end.
❏Use only the power cord supplied with the product and do not use the cord with any other equipment. Use of
other cords with this product or the use of the supplied power cord with other equipment may result in re or
electric shock.
❏Use only the AC adapter that comes with your product. Using any other adapter could cause re, electrical
shock, or injury.
❏e AC adapter is designed for use with the product with which it was included. Do not attempt to use it with
other electronic devices unless specied.
❏Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a
standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.
❏When connecting this product and options to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the
wrong orientation may damage both devices connected by the cable.
❏Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and o.
❏If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet’s ampere rating.
❏Never disassemble, modify, or attempt to repair the AC adapter, product, or product options by yourself except
as specically explained in the product’s guides.
❏Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of
electrical shock hazards.
❏If damage occurs to the plug, replace the cord set or consult a qualied electrician. If there are fuses in the plug,
make sure you replace them with fuses of the correct size and rating.
❏Unplug the product, options, and the AC adapter, and refer servicing to qualied service personnel under the
following conditions: e AC adapter or plug is damaged; liquid has entered the product, options, or the AC
adapter; the product or the AC adapter has been dropped or the case has been damaged; the product, options,
or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust
controls that are not covered by the operating instructions.)
Important Instructions > Safety Instructions
10

❏Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or
aerosol cleaners except as specically explained in the product’s guides.
❏If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical
outlet.
❏Aer replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not
disassemble them.
❏Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely
aect the operation of cardiac pacemakers.
❏Do not use this product inside medical facilities or near medical equipment. Radio waves from this product
may adversely aect the operation of electrical medical equipment.
❏Do not use this product near automatically controlled devices such as automatic doors or re alarms. Radio
waves from this product may adversely aect these devices, and could lead to accidents due to malfunction.
Restrictions on Copying
Observe the following restrictions to ensure the responsible and legal use of your product.
Copying of the following items is prohibited by law:
❏Bank bills, coins, government-issued marketable securities, government bond securities, and municipal
securities
❏Unused postage stamps, pre-stamped postcards, and other ocial postal items bearing valid postage
❏Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items:
❏Private marketable securities (stock certicates, negotiable notes, checks, etc.), monthly passes, concession
tickets, etc.
❏Passports, driver’s licenses, warrants of tness, road passes, food stamps, tickets, etc.
Note:
Copying these items may also be prohibited by law.
Responsible use of copyrighted materials:
Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before
copying published material.
Advisories and Warnings for Connecting to the
Internet
Do not connect this product to the Internet directly. Connect it in a network protected by a router or rewall.
Important Instructions > Advisories and Warnings for Connecting to the Internet
11

Notes on the Administrator Password
is device allows you to set an administrator password to prevent unauthorized third parties from accessing or
changing the device settings or the network settings stored in the device when it is connected to a network.
If you set an administrator password, you need to enter the password when changing settings in conguration
soware such as Web Cong.
e initial administrator password is set on the scanner, but you can change it to any password.
Initial Administrator Password
e initial administrator password varies depending on the label attached to the product. If there is a
"PASSWORD" label attached to the back, enter the 8-digit number shown on the label. If there is no "PASSWORD"
label attached, enter the serial number on the label attached to the base of the product for the initial administrator
password.
We recommend changing the initial administrator password from the default setting.
Note:
No user name is set as default.
Operations that Require the Administrator Password
If you are prompted to enter the administrator password during the following operations, enter the administrator
password set on the product.
❏When logging on to the advanced settings for Web Cong
❏When changing the device settings in the application
❏When updating the rmware for the device
❏When changing or resetting the administrator password
Changing the Administrator Password
You can change the administrator password in Web Cong.
When changing the password, the new password must be 8 to 20 characters long and only contain single-byte
alphanumeric characters and symbols.
Related Information
&“Conguring the Administrator Password” on page 172
Resetting the Administrator Password
By resetting the network settings, you can restore the administrator password to its original setting at the time of
purchase.
Note:
Resetting the administrator password also resets the user name.
Important Instructions > Notes on the Administrator Password > Resetting the Administrator Password
12

Related Information
&“Initializing the Network Settings from the Control Panel” on page 167
Important Instructions > Notes on the Administrator Password > Resetting the Administrator Password
13

Product Features
ScanningPassports.................................................15
SupportsEpsonSmartPanel,anAppforSmartDevices...................... 15
NoticationofDirtontheGlassSurface..................................16
UsefulImageQualityAdjustmentFeatures................................17

Scanning Passports
You can scan passports by changing to the straight path position and using a passport carrier sheet (sold
separately).
Scanning soware allows you to save only the identication pages of your passport. (for Windows only)
See the scanner driver (Epson Scan 2) help for more details.
Note:
Epson Smart Panel only supports passport scanning.
Related Information
&“Position of Scanner” on page 24
&“Passports” on page 42
Supports Epson Smart Panel, an App for Smart
Devices
Epson Smart Panel, for Intuitive Operations
You can perform the following operations.
❏You can scan from your smart device and save scanned results to your smart device.
❏You can easily upload scanned data to a cloud service.
❏You can easily make Wi-Fi settings by following the guidance provided.
Product Features > Supports Epson Smart Panel, an App for Smart Devices
15

❏You can check the causes and solutions to errors from your smart device.
Related Information
&“Application for Scanning from Smart Devices (Epson Smart Panel)” on page 29
Notication of Dirt on the Glass Surface
is scanner can detect dirt on the glass surface, and notify you that you need to clean the glass surface before dirt
can cause lines (streaks) in the scanned images.
You can easily keep the glass surface clean, and avoid a decline in image quality.
is feature is o by default.
Related Information
&“Setting the Glass Surface Stain Detection Feature” on page 104
&“Cleaning Inside the Scanner” on page 109
Product Features > Notication of Dirt on the Glass Surface
16

Useful Image Quality Adjustment Features
Automatically Scan at the Optimum color
You can automatically detect the color of the original and then scan it. Even when color and black-and-white
originals are mixed, they can be automatically scanned at the optimum color (Image Type).
Color original: Scan using Color.
Black-and-white originals with gradation (gray areas): Scan using Gray.
Black-and-white originals without gradation (no gray areas): Scan using B&W.
Example of original
Image Type to be identi-
ed
Color Gray B&W
Select Auto as the Image Type in the scanner driver (Epson Scan 2).
Note:
When using Epson Smart Panel, setting Image Type to Auto scans the image in Color or Gray.
Text Enhancement Feature
You can clearly scan text that is dicult to read due to backgrounds and other factors. You can emphasize text and
remove dotted patterns in the background of the original according to the original.
You can set this on the Advanced Settings tab > Text Enhancement > Settings in the scanner driver (Epson Scan
2).
When scanning in Color or Gray
e following features are available.
Features Explanations
Emphasize light letters for
OCR
You can emphasize light letters so that they can be more easily recognized by OCR. You
can adjust the level of the eect.
Product Features > Useful Image Quality Adjustment Features
17

Features Explanations
Remove halftone dots When scanning in Color or Gray, turn this on to remove dotted patterns in the
background of the original.
When scanning in B&W
e following features are available.
Features Explanations
Emphasize light letters /
Remove background
You can set the level of text and background correction to enhance light text, remove
background colors, patterns, wrinkles, and oset.
Remove spot noise You can remove black dots in the background of the original that cannot be removed by
lightening the background. You can adjust the level of the eect.
Product Features > Useful Image Quality Adjustment Features
18

Features Explanations
Correct folds or tears You can correct scanned images when the corners or the edges of the original are
folded or torn, or when a shadow appears around the scanned image. The missing
edges or corners of the scanned image will be lled with the color of the original
document.
Related Information
&“Soware Image Quality Adjustment Features” on page 93
Product Features > Useful Image Quality Adjustment Features
19

Scanner Basics
PartNamesandFunctions............................................21
PositionofScanner.................................................24
ButtonsandLightsontheControlPanel..................................25
InformationonApplications..........................................29
OptionItemsandConsumablesInformation..............................34