Epson SC-R5000 Series User manual

SureColor R5000/R5000L Service & Support Plan L Rev. B ETS-TP-TG-20-038 Rev. B
European Technical Support Page 1/19
Service & Support Plan L
Epson SC-R5000/R5000L Series
ETS-TP-TG-20-038 (Rev. B)
May, 5th 2021
European Technical Support

SureColor R5000/R5000L Service & Support Plan L Rev. B ETS-TP-TG-20-038 Rev. B
European Technical Support Page 2/19
Revision status
Revision History
Issued Date
Description/ Modified items
A
04/12/2020
First Release
B
05/05/2021
Page 16 : Softwares information amended
Glossary (meaning of the abbreviations used)
EPSON SUBSIDIARIES :
SEC = SEIKO EPSON Corporation
EDG = EPSON Deutschland GmbH
ETS = EPSON European Technical Support
EFS = EPSON France S.A.
EGPC = EPSON Global Part Center
EIB = EPSON Iberica S.A.
EIS = EPSON Italia s.p.a.
EMO= EPSON Moscow Office
EPO = EPSON Portugal, S.A.
ESC = EPSON Sales Company
ESPC = European Spare Part Center
ETL = EPSON Telford Limited
EUL = EPSON (UK) LIMITED
GLOBAL TECHNOLOGY :
APG = Automatic Platen Gap
ASSY = Assembly (set of assembled parts)
ASF = Automatique Sheet Feeder
CR / PF = Cariage / Paper Feed
CAD = Computer aided design
DOA = Dead On Arrival
GIS = Graphic indoor signage
IPL = Initial Part List
IPPL = Initial Part Price List
MTTR = Mean Time To Repair
N/A = Not applicable / Available
P/O = Purchase Order
PPL = Part Price List
RTB = Return To Base
SPI = Spare Part Information (Spare Parts Epson EMEAR Web Site)
TBC = To Be Confirmed
TBD = To Be Defined
WBTT = Web Based Technical Training system
TRA : Defect Part can be Trashed by Repair center
RET : Defect Part MUST be sent to ESCs and then Trashed at ESCs.
REP : Defect Part MUST be sent and store to ESCs for EEEs Buy Back Program

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Table of content
1PRODUCT INFORMATION..................................................................................................4
1.1 Product Code & Price....................................................................................................4
1.2 Main Feature Overview..................................................................................................5
1.3 Dimensions & Weight ....................................................................................................7
1.4 Product Improvements ..................................................................................................8
1.5 Product spec. ................................................................................................................8
2CONSUMABLES - OPTIONS –SOFTWARES & DRIVERS .............................................10
2.1 Ink & Maintenance Liquid ............................................................................................10
2.2 Maintenance Kit ..........................................................................................................10
2.3 Consumables & Options..............................................................................................11
2.4 Softwares & Drivers.....................................................................................................12
3MAINTENANCE & SERVICE REPAIR...............................................................................13
3.1 Technical documents and software tools Schedule.....................................................13
3.3 Printer Parts –Life Target –MTTR (Exch & Adjust)....................................................14
3.4 User Self Repair ..........................................................................................................14
3.5 Consumables replacement frequency ........................................................................14
3.6 User maintenance .......................................................................................................14
3.7 Required Tools & Application ......................................................................................16
4WARRANTY AND EXTENDED WARRANTY....................................................................17
4.1 Standard warranty .......................................................................................................17
4.2 European Extended warranty .....................................................................................17
5EMEAR SERVICE & SUPPORT ORGANISATION............................................................18
5.1 Escalation management and flow................................................................................18
5.2 Customer support........................................................................................................18
5.3 Emea Repair Service Policy ........................................................................................18
6TRAINING ..........................................................................................................................19
6.1 Recommended training strategy..................................................................................19
6.2 Master training to the ESCs.........................................................................................19
6.3 Complementary training courses and prerequisites.....................................................19
6.4 Training objectives.......................................................................................................19

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1 PRODUCT INFORMATION
1.1 Product Code
New product: first resin ink large format printer
Launch : Décember 2020
Product Name
Destination
Code Finished Good
SC-R5000
EEB
(EIB/EFS/EDG/EIS/EUL/EEB)
C11CH28301
SC-R5010
Middle East –Russia –South
Africa - Israel
C11CH28302
SC-R5000L
EEB
(EIB/EFS/EDG/EIS/EUL/EEB)
C11CH29301
SC-R5010L
Middle East –Russia –South
Africa - Israel
C11CH29302
Substrate Support & Ink Supply
System for SC-R5000/R5010
WW
C12C936331
Substrate Support & Ink Supply
System for SC-R5000L/R5010L
WW
C12C936341
Size : 64” (1625mm)

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1.2 Main Feature Overview
Wide and slanted window
Easy checking during printing
Color design
Matching for industrial
environment
Operation panel
- 4.3’’ Color LCD
- Optical touch-sensitive panel
Signal lamp tower
Indicating printer’s condition
SC-R5000 - Bulk Ink
Solution
- 1.5L ink pouches
for Mid PV users
LED light
Lights up the print compartment
2 Waste Ink Bottle
4L x 2 bottles for color inks and optimizer
Steady Feeding & Take-up Roll System
Provides roll to roll print for superb productivity
Epson UltraChrome RS ink
Resin ink with wide gamut
SC-R5000L - Bulk Ink Solution
- 2 x 1.5L ink pouches for High PV user

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The bulk ink unit sits next to the machine, is attached and can be locked in position. Access is
via a simple drawer system, with individual ink level monitoring and drawer locking systems to
activate the ink flow.
- Simple & compact
- Front access operation
- Status recognition by LED
- Easy installation
- Hot swappable (R5000L)
Bulk ink Features
Status LED
•Blue on : Under operation
•Blue flashing : Ink mix required
•Orange : Error
Bulk Ink Solution

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1.3 Dimensions & Weight
SC-R5000
SC-R5000L
Main unit
Size
Width
2949 mm
Depth
1045 mm
Height
(with signal lamp)
1605 mm
(1774 mm)
Weight
Main unit
248,4 Kg
Stand
46.1 Kg
Tension bar
6,5 Kg
Role unit
20,5 Kg
Reel unit
19,5 Kg
Cuting heater
32,1 Kg
Main unit : total weight
373,1Kg
Ink unit
Size
W x D x H (mm)
320 x 650 x 548
320 x 650 x 825
Weight
53,9 Kg
74,1 Kg
Total weight
427 Kg
447,2 Kg
Caution about location : Installation required space
Make sure to install the printer in a location with sufficient space.
Front/Rear direction
100cm or more (from front side and rear side)
Left/Right direction
50 cm or more (for both left side and right side)
Vertical direction
10 cm or more (from the top of Maintenance cover opened)
Recommended space
Footprint dimension : 12m2or more (4m x 3m)
Vertical direction: 2,5m or more
10 cm
50 cm
50 cm
100 cm
100 cm

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1.4 Product improvements
SC-R5000/R5000L series are Epson first resin Large format printer.
This new 64-inch printer offers exceptional print performance and colour control thanks to the
PrecisionCore Micro TFP printhead. Precise temperature control, which is monitored by four
temperature sensors, ensures colour is consistent from edge to edge and top to bottom.
•Wide application compatibility : Wide media compatibility , Quick dry, High scratch
durability, Low VOC, Odorless
•Image Quality : Color consistency by heater technology and long life head
•Heating Technology : 3 Separate heater zones create a stable, normalized and
substrate route.
•Reliability : High media feeding accuracy based on S-Series reliable mechanical
structure
•Newly designed three station heater (preheat / platen heat / post-cure heat).
•Advanced Auto Tension Control (Ad-ATC) for accurate and stable media feeding.
•Usability :
- User replaceable parts : user can replace print heads by themselve without calling
service (replacement takes only within 60 minutes without using any special tools).
- Bulk Ink solution : 1.5lt ink pouches for Medium print volume users and 2 X 1.5lt ink
pouches for High print volume users, supported by hot swap function.
- Hot swap function only for R5000L series (Users can replace new ink during printing).
- 4.3-inch LCD highly-intuitive touch panel
- Simple set up: Epson Edge Print RIP software makes it easy to set up and start
printing straightaway
•Nozzle missing reduction by Intake fan, Media cleaner & NVT (Nozzle verification
technology).
•Nozzle compensation function (Nozzle compensation is executed to realize continuous
printing)
•New - Ultrasonic detector : Head rubbing by paper jam can be detected (this function
contribute to enhance head reliability).
•User friendly 4.3 inch touch panel for intuitive operation and easy status check by
Signal lamp.
•Ergonomics Design : Wide maintenance cover improve workability (operators can easily
check the printing status).

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1.5 Product specs
Item
Epson SC-R5000
Epson SC-R5000L
Target Users
Small to large sign shops, small to large print service providers, copy shops,
design agents, and wallpaper, canvas and photo production plants.
Competitors Products
HP Latex L560/570
Printer Base Mechanism
New mechanism
Max Power Consumption
Printing: Approx. 820W TBC
Ready mode :Approx. 480W TBC
Sleep mode: Approx. 22W TBC
Power off: Approx. 1,5W TBC
Printing: Approx. 640W TBC;
Ready mode :Approx. 400W TBC
Sleep mode: Approx. 24W TBC
Power off: Approx. 1,5W TBC
Ink Type
Epson UltraChrome RS ink –Aqueous Resin
Number of inks
6 colors (C,M,Y,K,Lc,Lm + Op + ML)
6 colors (C,M,Y,K,Lc,Lm + Op + ML) x 2
Ink pack capacity
1500ml
3.000ml (1500ml x 2 -Hot swap)
Bulk ink
solution
Slot number
8 slots
16 slots
IF/for printer
USB cable, Power supply cable, Ink tube
Dimensions
H:548mm, W:320mm, D:650mm
H:825mm, W:320mm, D:650mm
Weight
About 54kg
About 74kg
Print Head
PrecisionCore Micro TFP Printhead 9.600 nozzles
(CMYKOp 1,600 nozzles :400 nozzles x 2 lines x 2 heads)
(LcLm 800nozzles :400 nozzles x 1 line x 2 heads)
Minimum ink droplet
volume
4.9pl MSDT (Multi Size Droplet Technology)
Print Resolution (max.)
1,200 x 2,400 dpi
With 600 x 600 dpi 8 Half Tone layers
Print Head durability
Normal PV user : Approx. 4.5 years
- Based on following printing condition: 6hours/day & 250days/year
High PV user : Approx. 2.25 years
- Based on following printing condition: 12 hours/day & 250days/year
LCD
4.3” Color TFT Optical touch panel
Connectivity
USB High Speed 2.0
Ethernet: 100Base –TX/1000Base-T
Voltage
AC 200-240V(50/60Hz) 16A x 2
Throughput
(Square
Meter/hour)
Vinyl &
Coat Paper
6,5 pass = 20,9 m2/h
9 pass = 15 m2/h
14 pass = 9,5m2/h
Film
20 pass = 6,6 m2/h
26 pass = 5,2 m2/h
Banner
5 pass = 27,1 m2/h
6,5 pass = 20,9 m2/h
9 pass = 15m2/h
Roll Media Specifications
- Core size: 2 or 3 inch
- Roll outer diameter: Media feeding Unit: Up to 250mm
Auto Take-up Reel Unit: Up to 200 mm
- Reel outer diameter: Up to 200mm
- Width: 300mm to 1626mm (64 inch)
- Thickness: Up to 1mm
- Weight: Up to 45Kg
- Type: Banner, Wallcovering, Vinyl, Paper, Film, Textile

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2 CONSUMABLES - OPTIONS –SOFTWARES & DRIVERS
2.1 Ink & Maintenance Liquid
Ink cartridges - pouch type
SC-R5000
SC-R5000L
Order code
Order code
Black
C13T48F100
C13T45U100
Cyan
C13T48F200
C13T45U200
Magenta
C13T48F300
C13T45U300
Yellow
C13T48F400
C13T45U400
Light Cyan
C13T48F500
C13T45U500
Light Magenta
C13T48F600
C13T45U600
Optimizer
C13T48F700
C13T45U700
Maintenance Liquid
C13T48F800
C13T45U800
Cleaning Liquid
C13T45X100
SKU of R5000 series inks and R5000L series inks are different. (Except CL)
2.2 Maintenance Kit (provided at the first delivery of the printer)
Name
Order code
Maintenance Kit
C13S210103
Content of the maintenance kit
Cap (x1)
Cleaning stick (x50)
Cleaning liquid (700ml)
Gloves

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2.3 Consumables & Options
Name
order code
Remarks
Maintenance Kit
C13S210103
Common with SC-F10000
Option Set for SC-R5000 Series
C12C935291
Option Set includes Bulk Ink Solution,
Substrate Support System and Curing heater
Option Set for SC-R5000L Series
C12C935341
Option Set includes Bulk Ink Solution,
Substrate Support System and Curing heater
Clean Room Wiper
C13S090016
Common with SC-S30/S40/S60/S80
Cleaning
C13T45X100
Cleaning is not used for initial ink charge. (Only
used for long-time storage or transportation)
Cleaning Kit
C13S210103
Common with SC-V10000
Wiper Unit
C13S210100
Waste Ink Bottle
C13S210071
Common with SC-S60600L/S80600L series
Cleaner liquid (for resin ink)
TBC
Cleaning Stick (x 50 pcs)
C13S090013
Common with SC-S30/S40/S60/S80
Media Edge Plate
C12C935321
New
Media Cleaner Brush
C12C936031
Common with SC-V10000
Thermal Sheet
C12C936551
New

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2.4 Softwares & Drivers
Printer drivers are not provided. A software RIP is required for printing.The Epson Web site
provides software RIPs and plug-ins for the printer.
Informations related to System Requirement :
- Windows System Requirement : Win Vista 7 SP1 / 8 / 8.1 / 10 ➔32/64bit
- Macintosh System Requirement : MacOS v10.7 or later
Name & Version
Supported OS
(Win)
Supported OS
(Mac)
CD Installer
✓
Epson Communication Driver
✓
N/A
Epson Edge Dashboard
✓
✓
Epson Edge Print
✓
EpsonNet Config
✓
✓
EpsonNet Setup
✓
✓
EpsonNet Print
✓
Epson Software Updater
✓
✓
LFP Accounting Tool
✓
Epson Cloud Solution PORT
✓
✓
All Bundled software & Drivers can be downloaded for free from Epson Internet Public Web Site

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Important note : please, refer to the Epson SPI System in TechExchange for getting :
1) The parts price list
2) The exploded views (drawing list)
3) The Parts modification & History
3 MAINTENANCE & SERVICE REPAIR
3.1 Technical documents and software tools Schedule
Item
Remarks
S&S PLAN (ie Epson staff only)
December 2020
ETS-TP-TG-20-038
SERVICE MANUAL
Service Program
Firmware
3.2 Reliability
Item
Specification
Note
Product life
Total peration time: 7.500h
Operation : 6h/day x
250day/year x 5 years
Total CR pass : 12 050 000 Passes
Operation : 6h/day x
250day/year x 5 years
Item
Parts
Life
Remarks
Consumables
Wipper unit
Approx.
35 days
Operation : 6h/day printing.
Replace when end alert appear.
Waste ink bottle
-
Replace when alert appear
(near-end, end)
Parts assigned for
User-self repair
Print head
5 Years
-
Anti-drying cap
5 Years
-
Limited life parts
Compress/Decompress pump (in the
ink unit)
2.88
Years
Pump spec.: 2.3 million sec.
CR motor /CR encoder/ CR encoder
scale/CR drive belt
2,7 Years
Based on expected operation at
6.0h/day printing;
>CR motor Life limit =
6,500,000 passes
>Product life = CR passes =
12,050,000 passes
>Operation hours = 7,500h
(6.0h ×250 ×5years)
Time to reach the end of CR
motor life = 4,046h
→4,046h ÷(6.0h ×250) = 2.7
years
Tubes
5 Years

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3.3 Printer Parts –Life Target –MTTR (Exch & Adjust)
You’ll find below the exchanged (Exch) and the Adjustment average time (Adj) in minutes (min)
and seconds (sec) for the top 10 spare parts to exchange. All conditions (working space, tools,
requirements, etc) are related to service manual and user guide procedures.
Main replacement parts
Disassembly
(sec.)
Reassembly
(sec.)
Adjustment
(sec.)
Ink discharge
/charge (sec.)
Total
(min)
TBD
3.4 User Self-repair
Down time reduction is realized by User Self-Repair function. Specific parts (such as print head)
can be replaced by certified customers themselves, so that recovery from printer down status is
quicker than waiting for service. User Self-Repair Cover+ contract is required.
3.5 Consumable replacement frequency
Part name
Code
Replacement frequency
Maintenance Liquid
(1500ml)
C13T48F800
Every 1 month (Approx. working 24 days, Condition : 250
working days/year, 6 hours/day.
Maintenance Liquid
(3000ml)
C13T45U800
Every 2 months (Approx. working 48 days, Condition :
250 working days/year, 6 hours/day
Wiper Unit
C13S210100
Every 1 month (Approx. working 22 days, Condition : 250
working days/year, 6 hours/day

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3.6 User Maintenance
Part to clean
Frequency
Outline
1- Platen and Media Edge Plates
When starting work every day
Wipe with cloth
2 - Around print Head
3 - Flushing pads/suction
cap/anti-drying caps
When a message is displayed
on the control panel screen
(You can check the procedure in a
video on YouTube)
Wipe with Cleaning stick and Ink
Cleaner.
4 - Media cleaner
When a message is displayed
on the control panel screen
Platen and Media Edge Plate
Around print Head
Flushing Pad
Caps
Media cleaner

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3.7 Required Tools & Application
In order to perform adjustments and maintenance operations, it’s important to have the required
tools as detailed in the Maintenance Procedures. All the required tools information can be found
on Spare Part Information Epson Web Site. You may order these tools with the Epson Spare
Part Service Department.
3.7.1 Hardware
Name :
Sonic Tension Meter U-507
Spare Part Réf :
1294120
Related Adjustments:
CR and PF Belt tension Adjustments
Remarks:
Same tool as SPx700 / x900 / WT7900
Name :
Standard Sheet (Jetras JP-D300S)
Spare Part Réf :
1476228
Related Adjustments:
Operation check for the Paper Edge sensor
Remarks:
Use a carton folder to prevent from damage
Name :
Thickness Gauge
Spare Part Réf :
N/A
Related Adjustments:
PG adjustment
Remarks:
Commercially Available
Name :
Calibrated Loupe
Spare Part Réf :
N/A
Related Adjustments:
CR and PF direction Head Sland adjustment
Remarks:
Commercially Available
3.7.2 Softwares
Before performing any adjustments, it’s necessary to download the following softwares. Service
Program can be downloaded from Epson TechExchange Support Web Site. Printer Firmware
and Drivers can be downloaded from Epson Public Web Site, at the Support Tab.
- Service Program for SC-R5000/R5000L →version to perform and control overall
adjustments
- Communication Driver for SC-R5000/R5000L →available at Epson EMEAR Support
Web Site
- Latest Printer Firmware for SC-R5000/R5000L →available at Epson EMEAR Support
Web Site

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3.7.3 Consumables
In addition of tools needed for maintenance and adjustments operations, additional
consumables are needed for repair/maintenance actions :
Consumables
Part Ref. Code
Cleaning Cartridges
C13T45X100
Waste Ink Bottle
C13S210071
Required Media for adjustment (PGPP250)24”
C13S041638
4 WARRANTY AND EXTENDED WARRANTY
4.1 Standard warranty
The SC-R5000/R5000L are covered with 1 Year on-site Field Service Engineer
4.2 European Extended warranty
Following Coverplus packages are available
1
:
Description
Pack n°
SC-R5000/R5000L
SC-R5010/R5010L
1Y OSSE COVERPLUS SELF REPAIR
CP01OSCRCH28
1.100,00 €
3Y OSSE COVERPLUS SELF REPAIR
CP03OSCRCH28
2.750,00 €
5Y OSSE COVERPLUS SELF REPAIR
CP05OSCRCH28
4.200,00 €
1Y OSSE w/out Heads CoverPlus
CP01OSWHCH28
1.871,00 €
1
General conditions for extended warranty offers are available on the Epson web sites

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5 EMEAR SERVICE & SUPPORT ORGANISATION
5.1 Escalation management and flow
1st Level
CIC hotline agents and B2B hotline agents
2nd Level
Main countries: ESC product & support specialist
International Countries: CIC Level 2 agent or specialist
([email protected]om)
3rd Level
EEE product & support specialist
5.2 Customer support
All following numbers can be found on Epson Subsidiaries Web sites :
•Helpdesk phone
•Hepldesk chat
•Helpdesk email
•Online
EMEA start
http://support.epson-europe.com/
EDG
www.epson.de
EUL
www.epson.co.uk
EFS
www.epson.fr
EIS
www.epson.it
EIB
www.epson.es
EPO
www.epson.pt
EMO
www.epson.ru
5.3 Emea Repair Service Policy
5.3.1 Recommended policy
2
•DOA: Exchange the product by a new one or Credit Note(should be exceptional case)
•In Warranty Repair: Onsite Repair (Onsite swap in exceptional case)
•Out of Warranty Repair: Onsite Repair(Onsite swap in exceptional case)
2
Onsite Repair Recommanded Policy

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6 TRAINING
6.1 Recommended training strategy
F2F training is not planned TBC . Online training on website Training@Epson will be available
TBD.
Recommanded F2F training duration : 3 dayswith former Epson Printers.
6.2 Master training to the ESCs
Training Type
Date
Description
F2F (Face to Face)
TBC
TBC
Online
TBD
Slides on product specs and informations / Q&A
6.3 Complementary training courses and prerequisites
•PC handling
•Good knowledge of the Epson environment
•Epson Ink Jet Basis & Solvent Ink Basis
•SC-R5000/SC-R5000L training course on training@Epson passed successfully
6.4 Training objectives
To be confident with the SC-R5000/SC-R5000L and on course completion –proofed by a
passed test –the student will be able to do following using all available tools and
documentation:
•Apply all the safety procedures
•Testing the printers functions and using the error indicators and documentation to isolate
the failures and to run the problem determination
•Perform disassembly of theprinter, replacment of parts, adjsustments and assembly of
the printer according to the Service Manual
•Apply the Epson escalation management flow for escalations