Epson Stylus Color 800 User manual

Where to Find Information
This User’s Guide
Provides you with all the information you need to use your
EPSON Stylus COLOR 800 and consumable products, from
setting up to troubleshooting. If you use Microsoft®Windows
NT®, see the Windows NT-based software users guide.
If you use DOS, see Appendix A to get information on
installing the printer software, changing the print settings, and
maintaining the printer using the control panel. Appendix A
also may be useful for Windows and Macintosh users.
If you encounter problems with the printer, see Chapter 10,
“Troubleshooting.”
Online Help
Provides you with detailed information and instructions on the
Windows printer software that controls your printer. See
Chapter 4 for information on accessing online help.
Color Guide
Explains the ABC’s of color printing and shows you how to get
impressive results from your printer.
Customer Support
Contact Customer Support if your printer is not operating
properly and you cannot solve the problem with the
troubleshooting information in this guide and online help. See
“Contacting Customer Support” in Chapter 10.
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Color Ink Jet Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of SEIKO EPSON
CORPORATION. The information contained herein is designed only for use with this
EPSON printer. EPSON is not responsible for any use of this information as applied to
other printers.
Neither SEIKO EPSON CORPORATION nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by the
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.)
failure to strictly comply with SEIKO EPSON CORPORATION’s operating and
maintenance instructions.
SEIKO EPSON CORPORATION shall not be liable for any damages or problems arising
from the use of any options or any consumable products other than those designated as
Original EPSON Products or EPSON Approved Products by SEIKO EPSON
CORPORATION.
EPSON and EPSON ESC/P are registered trademarks and EPSON ESC/P 2 and EPSON
Stylus are trademarks of SEIKO EPSON CORPORATION.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. EPSON disclaims any and all rights in those marks.
Copyright © 1996 by SEIKO EPSON CORPORATION, Nagano, Japan.
User’s Guide
Proof Sign-off:
Ishizaka _______
Nomoto _______
Keith _______
Grady _______ title page
F-R01
recylogo
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Declaration of Conformity
According to ISO/IEC Guide 22 and EN 45014
Manufacturer: SEIKO EPSON CORPORATION
Address: 3-5, Owa 3-chome, Suwa-shi,
Nagano-ken 392 Japan
Representative: EPSON EUROPE B.V.
Address: Prof. J. H. Bavincklaan 5 1183
AT Amstelveen
The Netherlands
Declares that the Product:
Product Name: Ink Jet Printer
Type Name: EPSON Stylus COLOR 800
Model: P930A
Conforms to the following Directive(s) and Norm(s):
Directive 89/336/EEC:EN 55022 Class B
EN 50082-1
IEC 801-2
IEC 801-3
IEC 801-4
EN 61000-3-2
EN 61000-3-3
Directive 73/23/EEC: EN 60950
October 1996
M. Hamamoto
President of EPSON EUROPE B.V.
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Contents
Safety Instructions
Important Safety Instructions . . . . . . . . . . . . . . . . . . . 0-1
A few precautions . . . . . . . . . . . . . . . . . . . . . . . . 0-2
ENERGY STAR Compliance . . . . . . . . . . . . . . . . . . . . 0-3
For United Kingdom Users . . . . . . . . . . . . . . . . . . . . 0-4
Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . 0-5
Chapter 1 Getting to Know Your Printer
Printer Parts and Control Panel Functions . . . . . . . . . . . . 1-2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-4
When using your printer with a PC . . . . . . . . . . . . . . 1-4
When using your printer with a Macintosh . . . . . . . . . 1-5
Options and Consumable Products . . . . . . . . . . . . . . . . 1-6
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Consumable products . . . . . . . . . . . . . . . . . . . . . . 1-8
Chapter 2 Getting Started
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . 2-2
Attaching the Paper Support . . . . . . . . . . . . . . . . . . . . 2-3
Choosing a Place for the Printer . . . . . . . . . . . . . . . . . . 2-3
Using a printer stand . . . . . . . . . . . . . . . . . . . . . . 2-4
Plugging in the Printer . . . . . . . . . . . . . . . . . . . . . . . 2-5
Installing the Ink Cartridges . . . . . . . . . . . . . . . . . . . . 2-6
Connecting the Printer to Your PC . . . . . . . . . . . . . . . . 2-12
Installing the Printer Software in Your PC . . . . . . . . . . . . 2-13
Installing in Windows 95 . . . . . . . . . . . . . . . . . . . . 2-14
Installing in Windows 95 (using plug-and-play) . . . . . . 2-16
Installing in Windows 3.1 . . . . . . . . . . . . . . . . . . . 2-20
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Connecting the Printer to Your Macintosh . . . . . . . . . . . . 2-22
Using the built-in serial interface . . . . . . . . . . . . . . . . 2-22
Using an optional EPSON interface card . . . . . . . . . . . 2-23
Installing the Printer Software in Your Macintosh . . . . . . . . 2-24
Installing the printer software . . . . . . . . . . . . . . . . . . 2-24
Printer software components . . . . . . . . . . . . . . . . . . 2-26
Assigning a name to the printer . . . . . . . . . . . . . . . . 2-28
Using the Chooser to select your printer . . . . . . . . . . . 2-28
Using the AppleTalk connection . . . . . . . . . . . . . . . . 2-31
Chapter 3 Starting to Print with Windows
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Chapter 4 Using the Printer Software for Windows
Introducing the Printer Software Functions . . . . . . . . . . . . 4-2
Accessing the Printer Software . . . . . . . . . . . . . . . . . . . 4-2
From Windows applications . . . . . . . . . . . . . . . . . . 4-3
From Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . 4-3
From Windows 3.1 . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Using the Automatic Setting . . . . . . . . . . . . . . . . . . . . 4-5
Using the Predefined Settings . . . . . . . . . . . . . . . . . . . . 4-6
Customizing the Print Settings . . . . . . . . . . . . . . . . . . . 4-8
Making the Media Type Setting . . . . . . . . . . . . . . . . . . 4-10
Using EPSON Printer Utilities . . . . . . . . . . . . . . . . . . . 4-12
EPSON Status Monitor . . . . . . . . . . . . . . . . . . . . . . 4-13
Nozzle Check . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Head Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Print Head Alignment . . . . . . . . . . . . . . . . . . . . . . 4-14
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Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . 4-15
Understanding the EPSON Spool Manager . . . . . . . . . 4-15
Understanding the Despooler . . . . . . . . . . . . . . . . . 4-16
Getting Information Through Online Help . . . . . . . . . . . 4-17
From Windows applications . . . . . . . . . . . . . . . . . . 4-17
From Windows 95 . . . . . . . . . . . . . . . . . . . . . . . . 4-17
From Windows 3.1 . . . . . . . . . . . . . . . . . . . . . . . 4-17
Chapter 5 Starting to Print with Macintosh
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Chapter 6 Using the Printer Software for Macintosh
Introducing the Printer Software Functions . . . . . . . . . . . 6-2
Using the Automatic Setting . . . . . . . . . . . . . . . . . . . . 6-2
Using the Predefined Settings . . . . . . . . . . . . . . . . . . . 6-5
Customizing the Print Settings . . . . . . . . . . . . . . . . . . 6-8
Making your settings . . . . . . . . . . . . . . . . . . . . . . 6-8
Saving your settings . . . . . . . . . . . . . . . . . . . . . . . 6-9
Choosing your settings . . . . . . . . . . . . . . . . . . . . . 6-10
Modifying visual effects . . . . . . . . . . . . . . . . . . . . 6-10
Controlling the printing quality . . . . . . . . . . . . . . . . 6-14
Making the Color and Halftoning settings . . . . . . . . . 6-17
Changing the Paper Size . . . . . . . . . . . . . . . . . . . . . . 6-18
Defining a Custom Paper Size . . . . . . . . . . . . . . . . . . . 6-19
Using EPSON Printer Utilities . . . . . . . . . . . . . . . . . . . 6-21
EPSON StatusMonitor . . . . . . . . . . . . . . . . . . . . . 6-22
Nozzle Check . . . . . . . . . . . . . . . . . . . . . . . . . . 6-23
Head Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . 6-24
Print Head Alignment . . . . . . . . . . . . . . . . . . . . . 6-24
Using the EPSON Monitor2 Utility . . . . . . . . . . . . . . . . 6-25
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Chapter 7 Printing on Special Paper
Loading Special Paper and Other Media . . . . . . . . . . . . . 7-2
About special media cleaning sheets . . . . . . . . . . . . . . 7-5
Loading Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Loading Transparencies . . . . . . . . . . . . . . . . . . . . . . . 7-7
Using EPSON Photo Paper (S041134) . . . . . . . . . . . . . . . 7-8
Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Removing the perforated margins . . . . . . . . . . . . . . . 7-10
Storing EPSON Photo Paper . . . . . . . . . . . . . . . . . . 7-10
Chapter 8 Using Optional Interfaces
Available Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Installing Optional Interfaces . . . . . . . . . . . . . . . . . . . . 8-3
Using the serial interface card (C82305✽/C82306✽) . . . . . 8-5
Chapter 9 Maintenance and Transportation
Replacing an Ink Cartridge . . . . . . . . . . . . . . . . . . . . . 9-2
Printing with an empty color ink cartridge . . . . . . . . . . 9-8
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 9-9
Transporting the Printer . . . . . . . . . . . . . . . . . . . . . . . 9-10
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Chapter 10 Troubleshooting
Diagnosing the Problem . . . . . . . . . . . . . . . . . . . . . . 10-2
Error indicators . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Self testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5
Hex dump mode . . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . 10-8
Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-9
Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . 10-16
Printing quality . . . . . . . . . . . . . . . . . . . . . . . . . 10-19
Increasing the Print Speed . . . . . . . . . . . . . . . . . . . . . 10-27
Cleaning the Print Heads . . . . . . . . . . . . . . . . . . . . . . 10-29
Aligning the Print Heads . . . . . . . . . . . . . . . . . . . . . . 10-32
Ink Cartridge Problems . . . . . . . . . . . . . . . . . . . . . . . 10-33
Contacting Customer Support . . . . . . . . . . . . . . . . . . . 10-35
For United Kingdom and the Republic of Ireland users . . 10-35
For Australian users . . . . . . . . . . . . . . . . . . . . . . . 10-38
For Hong Kong and Singapore users . . . . . . . . . . . . . 10-40
For Philippines users . . . . . . . . . . . . . . . . . . . . . . 10-41
Appendix A Using the Printer with DOS
Installing the Printer Software for DOS Programs . . . . . . . A-2
Changing the Print Settings . . . . . . . . . . . . . . . . . . . . A-2
Using the default settings . . . . . . . . . . . . . . . . . . . A-4
Changing the default settings . . . . . . . . . . . . . . . . . A-7
Selecting fonts . . . . . . . . . . . . . . . . . . . . . . . . . . A-8
Cleaning the Print Heads . . . . . . . . . . . . . . . . . . . . . . A-10
Aligning the Print Heads . . . . . . . . . . . . . . . . . . . . . . A-11
Using the print head alignment utility . . . . . . . . . . . . A-12
Using the printer’s control panel buttons . . . . . . . . . . A-13
Using Power-On Functions . . . . . . . . . . . . . . . . . . . . A-14
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Appendix B Tips for Color Printing
Basics of Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Image Resolution and Image Size . . . . . . . . . . . . . . . . . B-5
Basics of Color Documents . . . . . . . . . . . . . . . . . . . . . B-7
Appendix CSpecifications
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . C-2
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-4
Ink cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . C-7
Mechanical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . C-9
Safety approvals . . . . . . . . . . . . . . . . . . . . . . . . . C-10
Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . C-10
Parallel interface . . . . . . . . . . . . . . . . . . . . . . . . . C-10
Serial interface . . . . . . . . . . . . . . . . . . . . . . . . . . . C-11
Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-12
Default settings . . . . . . . . . . . . . . . . . . . . . . . . . . C-13
Command List . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-14
ESC/P 2 control codes . . . . . . . . . . . . . . . . . . . . . . C-14
IBM X24E emulation control codes . . . . . . . . . . . . . . . C-15
Character Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . C-16
International character sets . . . . . . . . . . . . . . . . . . . C-20
Characters available with ESC ( ^ command . . . . . . . . . C-21
Glossary
Index
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Safety Instructions
Important Safety Instructions
Read all of these instructions and save them for later reference.
Follow all warnings and instructions marked on the printer.
❑Do not place the printer on an unstable surface or near a
radiator or heat source.
❑Place the printer on a flat surface. The printer will not
operate properly if it is tilted or at an angle.
❑Do not block or cover the openings in the printer’s cabinet.
Do not insert objects through the slots.
❑Use only the type of power source indicated on the printer’s
label.
❑Connect all equipment to properly grounded power
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch
on and off.
❑Do not use a damaged or frayed power cord.
❑If you use an extension cord with the printer, make sure
the total ampere rating of the devices plugged into the
extension cord does not exceed the cord’s ampere rating.
Also, make sure the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall
outlet’s ampere rating.
❑Unplug the printer before cleaning. Clean with a damp
cloth only. Do not spill liquid on the printer.
❑Except as specifically explained in this guide, do not
attempt to service the printer yourself.
Proof Sign-off:
Ishizaka _______
Nomoto _______
Keith _______
Grady _______
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Safety Instructions 1

❑Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
If the power cord or plug is damaged; if liquid has entered
the printer; if the printer has been dropped or the cabinet
damaged; if the printer does not operate normally or
exhibits a distinct change in performance. Adjust only those
controls that are covered by the operating instructions.
❑If you plan to use the printer in Germany, observe the
following:
To provide adequate short-circuit protection and over-current
protection for this printer, the building installation must be
protected by a 16 Amp circuit breaker.
Bei Anschluß des Druckers an die Stromversorgung muß
sichergestellt werden, daß die Gebäudeinstallation mit
einem 16 A-Überstromschalter abgesichert ist.
A few precautions
Even if you are familiar with other types of printers, be sure to
read through the following list of precautions before operating
your ink jet printer.
❑Do not put your hand inside the printer or touch the
cartridge during printing.
❑Under normal circumstances, ink will not come out of the
cartridge. If it does get on your skin, wash it off with soap
and water. If it gets in your eyes, flush them immediately
with water.
❑Keep ink cartridges out of the reach of children.
❑Do not dismantle the ink cartridges or try to refill them.
This could result in damage to the print heads.
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❑Once you install an ink cartridge, do not open the clamp or
remove the cartridge except to replace it with a new one.
The cartridge may become unusable otherwise.
❑Install the ink cartridge immediately after you remove it
from its package. Leaving the cartridge unpacked for a long
time before use may result in reduced print quality.
❑Do not use an ink cartridge beyond the date printed on the
cartridge carton. For best results, use up the ink cartridges
within six months of installing them.
❑Do not shake an ink cartridge; this can cause leakage.
❑Always turn the printer off using the
P
power button.
When this button is pressed, the
P
power light flashes
briefly then goes out. Do not unplug the printer or turn off
the power to the outlet until the
P
power light is off.
❑Before transporting the printer, make sure the print heads
are capped in the far right position and the ink cartridges
are in place.
ENERGY STAR Compliance
As an ENERGY STAR Partner, EPSON has
determined that this product meets the ENERGY
STAR guidelines for energy efficiency.
The International ENERGY STAR Office Equipment Program
is a voluntary partnership with the computer and office
equipment industry to promote the introduction of
energy-efficient personal computers, monitors, printers, fax
machines, and copiers in an effort to reduce air pollution
caused by power generation.
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Safety Instructions 3

For United Kingdom Users
Use of options
Epson (UK) Limited shall not be liable against any damages or
problems arising from the use of any options or consumable
products other than those designated as Original EPSON
Products or EPSON Approved Products by Epson (UK)
Limited.
Safety information
wWarning: This appliance must be earthed. Refer to rating plate
for voltage and check that the appliance voltage corresponds to
the supply voltage.
Important: The wires in the mains lead fitted to this appliance
are coloured in accordance with the following code:
Green and yellow — Earth
Blue — Neutral
Brown — Live
If you have to fit a plug:
As the colours of the mains lead of this appliance may not
match coloured markings used to identify the terminals in a
plug, please proceed as follows:
The green and yellow wire must be connected to the terminal
in the plug which is marked with the letter E or the Earth
symbol (
G
).
The blue wire must be connected to the terminal in the plug
marked with the letter N.
The brown wire must be connected to the terminal in the plug
marked with the letter L.
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If damage occurs to the plug, replace the cord set or consult a
qualified electrician.
Replace fuses only with a fuse of the correct size and rating.
Warnings, Cautions, and Notes
wWarnings must be followed carefully to avoid bodily injury.
cCautions must be observed to avoid damage to your equipment.
Notes contain important information and useful tips on the operation
of your printer.
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Chapter 1
Getting to Know Your Printer
Proof Sign-off:
Ishizaka _______
Nomoto _______
Keith _______
Grady _______
Printer Parts and Control Panel Functions . . . . . . . . . . . . 1-2
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . 1-4
When using your printer with a PC . . . . . . . . . . . . . . 1-4
When using your printer with a Macintosh . . . . . . . . . 1-5
Options and Consumable Products . . . . . . . . . . . . . . . . 1-6
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Consumable products . . . . . . . . . . . . . . . . . . . . . 1-8
1
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Getting to Know Your Printer 1-1

Printer Parts and Control Panel Functions
paper support
edge guides
printer cover
sheet feeder
paper support extension
output tray
output tray
extension
tab e4
ink cartridge clamps
adjust lever
control panel
black print head
cleaning button
load/eject
button
power
button
color print head
cleaning button
e5a
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Buttons
Buttons Function
E
load/eject
Loads and ejects paper. Starts charging ink (after you
finish the ink cartridge replacement procedure).
P
power
Turns the printer on and off. Clears the print buffer if
pressed twice while the power is on.
Y
black print
head cleaning
Cleans the black print head if pressed for about three
seconds. Starts the black ink cartridge replacement
procedure if pressed while the
B
ink out light is flashing
or on. This button is located inside the printer cover.
Xcolor print
head cleaning
Cleans the color print head if pressed for about three
seconds. Starts the color ink cartridge replacement
procedure if pressed while the
A
ink out light is flashing
or on. This button is located inside the printer cover.
Lights
The lights on the front of the printer indicate the printer status,
such as receiving data, paper jam, or ink is low. The following
table describes what the lights mean.
S
BAP
Printer Status
--- F
Receiving data, replacing an ink cartridge,
charging ink, or cleaning print heads.
N ---
Paper out. Load paper in the sheet feeder; then
press the
E
load/eject button to resume printing.
FOO
-Paper jam. Turn off the printer and gently pull all
the paper out of the printer.
- F --
Ink low. The black ink cartridge is nearly empty.
Obtain a replacement black ink cartridge
(S020108).
-
N
--
Ink out. The black ink cartridge is empty.
Replace the black ink cartridge (S020108).
-- F -
Ink low. The color ink cartridge is nearly empty.
Obtain a replacement color ink cartridge
(S020089).
--
N
-
Ink out. The color ink cartridge is empty.
Replace the color ink cartridge (S020089).
N = on, O = off, F = flashing, - = irrelevant
1
R
Easter2 Ref. Guide
Rev.b
A5 size Chapter 1
05-20-97 DR, pass 0
Getting to Know Your Printer 1-3

System Requirements
When using your printer with a PC
To use your printer, you need Microsoft Windows 3.1,
Windows for Workgroups, Windows 95, Windows NT, or
DOS; a shielded, twisted-pair parallel cable. For system
requirements and details on using the printer software with
Windows NT, see the Windows NT 3.51/4.0 Printer software
User’s Guide.
To install and use the printer software (printer driver and
utilities) included on the CD-ROM or floppy disk packed with
your printer, the following is required:
Minimum system Recommended system
80386/16 MHz processor Pentium processor
16MB RAM 32MB RAM
20MB hard disk space More than 50MB free disk space
VGA monitor VGA or better monitor
Your computer dealer can help you update your system if it
does not meet these requirements.
LEaster2 Ref. Guide
Rev.b
A5 size Chapter 1
05-20-97 DR, pass 0
1-4 Getting to Know Your Printer