Epson TM-C3400BK User manual

User’s Manual / Petunjuk Penggunaan
Di Impor oleh:
PT. Epson Indonesia
Wisma Kyoei Prince Lt.16
Jalan Jenderal Sudirman Kav.3
Jakarta Pusat 10220, Indonesia
M00046400

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User’s Manual
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise,
without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect
to the use of the information contained herein. While every precaution has been taken in the preparation of
this book, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability
assumed for damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident,
misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or
(excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance
instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.
EPSON is a registered trademark of Seiko Epson Corporation in Japan and other countries/regions.
Microsoft, Windows, Windows Vista, and Windows Server are registered trademarks of Microsoft
Corporation.
The Ethernet interface model of this product includes software developed by the University of California,
Berkeley, and its contributors.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 2012 Seiko Epson Corporation
English

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Precautions When Using This Printer for the First Time
CAUTION:
When using this printer for the first time, ink charging into the printer
automatically starts.
Never take the following actions during ink charging.
Opening the roll paper cover
Opening the ink cartridge cover
Turning off the power
Doing so will cause a significant amount of ink to be consumed, and the
ink cartridge may need to be replaced before ink charging is
completed.
1. Ink charging starts automatically after ➀installing the roll paper,
➁turning on the printer, and ➂installing the ink cartridge.
2. It takes approximately 8 minutes for ink charging. (During ink
charging, the Power LED flashes and the fan sounds.)
3. When ink charging is complete, the Power LED stays on, and the
fan sound stops.
4. After confirming that ink charging is complete, make the printer
settings according to your usage.
Notes:
After ink charging is complete, ink is not wasted by opening the covers or
turning off the power.
The printable amount is less than normal for the ink cartridge that is used
for ink charging.
Precautions on use
If you turn off the printer without using the power switch while using the
printer, the print head may not return to its home position. In this case,
the next time the printer is turned on, auto head cleaning is performed,
which wastes ink.
The colors of printouts may become uneven if you subject the printer to
shock or vibration. When you move this printer after ink charging, check
the colors by performing a test print before use.
If the colors of printouts are not normal, perform head cleaning.

TM-C3400BK User’s Manual 5
Safety Precautions
This section presents important information intended to ensure safe
and effective use of this product. Please read this section carefully and
store it in an accessible location.
WARNING:
Shut down your equipment immediately if it produces smoke, a strange
odor, or unusual noise. Continued use may lead to fire. Immediately
unplug the equipment and contact your dealer or a Seiko Epson service
center for advice.
Never attempt to repair this product yourself. Improper repair work can
be dangerous.
Never disassemble or modify this product. Tampering with this product
may result in injury or fire.
Use the specified AC Adapter (Epson Model M159B [PS-180]) only.
Connection to an improper power source may cause fire.
Be sure your power cable meets the relevant safety standards and
includes a power-system ground terminal (PE terminal). Otherwise shock
may result.
Do not allow foreign matter to fall into the equipment. Penetration by
foreign objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service
center for advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around
this product. Doing so may cause fire.
CAUTION:
Do not connect cables in ways other than those mentioned in this
manual. Different connections may cause equipment damage and
burning.
Be sure to set this equipment on a firm, stable, horizontal surface. The
product may break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive
humidity and dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean
on this product. Equipment may fall or collapse, causing breakage and
possible injury.
To ensure safety, unplug this product before leaving it unused for an
extended period.
Do not remove the ink cartridge from the product when you ship it.

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Caution Label
The caution label on the product indicates the following precaution.
CAUTION:
Take care not to injure your fingers on the fixed blade of the autocutter.
Restriction of Use
When this product is used for applications requiring high reliability/
safety, such as transportation devices related to aviation, rail, marine,
automotive, etc.; disaster prevention devices; various safety devices,
etc.; or functional/precision devices, etc.; you should use this product
only after giving consideration to including fail-safes and
redundancies into your design to maintain safety and total system
reliability.
Downloading Drivers, Utilities, and Manuals
Drivers, utilities, and manuals can be downloaded from the following
URL.
http://download.epson-biz.com/?service=pos
Unpacking
The following items should be included with the printer. If any items
are damaged, contact your dealer.
❏Label paper roll
❏Ink cartridge [Model: SJIC20P(K)]
❏Paper ejection tray
❏Power switch cover
❏AC adapter [Model: M159B (PS-180)]
❏AC cable
❏USB cable (USB interface model only)
❏Instruction sheet
❏User’s Manuals (for printer and AC adapter)
* The AC adapter is embedded in the printer.
* The AC cable may not be included with the printer.

TM-C3400BK User’s Manual 7
Part Names
Power switch
Turns on/off the printer.
Power switch cover
Installing the power switch cover onto the power switch prevents
inadvertent changing of the power switch.
WARNING:
If an accident occurs with the power switch cover attached, unplug
the AC cable immediately. Continued used may cause fire.
Release lever
Paper ejection guide
Paper ejection guide lock
Roll paper cover
Power switch
Ink cartridge cover
Paper ejection tray
Power LED
Error LED Ink LED
Paper LED
Cut button
Feed button
Paper ejection table
Power switch cover
Fanfold paper cover
Paper feed guide
Fanfold paper guide

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Power LED
Lights when the power is on, and is off when the power is off.
Flashes when the printer is operating (initializing, head cleaning, or
printing) or in an error state.
Error LED
Lights or flashes when the printer is offline, and is off when the printer
is online.
Ink LED
Flashes when ink is low or waste ink in the ink cartridge is nearly full.
Lights when it is time to replace the ink cartridge, when the ink
cartridge is not installed or is not correctly installed, and when waste
ink in the ink cartridge is full.
Off when ink in the ink cartridge is adequate.
Paper LED
Lights when the paper is not installed or is not correctly installed.
Off when the paper is correctly installed.
Cut button
Cuts the paper.
FEED button
Feeds the paper.
Setup
Follow in order the steps below to set up the printer.
1. Installing the printer (See page 9.)
2. Connecting the AC cable (See page 9.)
3. Installing the ink cartridge (See page 10.)
4. Installing the printer driver and connecting the printer to the
computer (See page 11.)
5. Setting the DIP switches (See page 12.)
6. Installing the paper (See page 13.)
7. Attaching/adjusting the paper ejection tray (See page 21.)

TM-C3400BK User’s Manual 9
Installing the Printer
CAUTION:
Install the printer horizontally on a flat, stable, and vibration-free surface.
Otherwise, the roll paper cover may not operate correctly, and your
fingers may be caught.
Do not tilt the printer with the roll paper cover open. The roll paper
cover may close unexpectedly, and your fingers may be caught.
cover may be closed unexpectedly, and your fingers may be caught.
❏Be sure to open the roll paper cover and remove the cushion
materials in the printer.
❏Leave enough space in front of the printer for the ink cartridge
cover and the roll paper cover to be fully opened.
❏Do not place the printer in dusty locations.
❏Protect the printer from heavy impacts. They may cause defective
print.
❏Do not allow cables to catch or foreign matter to accumulate under
the printer.
Connecting the AC Cable
WARNING:
Always use the Epson Model M159B (PS-180) as the AC adapter. Using
the other AC adapter can result in electric shock and fire.
Should a fault ever occur in the AC adapter, immediately turn off the
power to the printer and remove the AC cable from the wall socket.
Insert the connector of the AC cable to into the AC inlet, and then
insert the power plug of the AC cable into the wall socket.

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Installing/Replacing the Ink Cartridge
CAUTION:
When the ink cartridge is installed for the first time, be sure to install the
roll paper before installing the ink cartridge. For details on how to install
the label paper roll, see “Installing Paper” on page 13.
Epson recommends the use of genuine Epson ink cartridges. The use of
non-genuine ink may cause damage that is not covered by Epson's
warranties, and under certain circumstances, may cause erratic
product behavior.
Do not open the ink cartridge package until you are ready to install it in
the printer.
Do not remove the ink cartridge from the printer when you ship it.
1. Turn on the printer and make sure that the Ink LED lights.
2. Pull the ink cartridge cover to open it.
3. Remove the used cartridge, if any.
4. Shake the ink cartridge package 4 or 5 times before opening it.
5. Push the ink cartridge gently into the cartridge holder as shown below.
6. Close the ink cartridge cover.
When the ink cartridge is installed for the first time, the printer
takes approximately 8 minutes for ink charging. The Power LED
flashes during ink charging. Do not turn off the printer or open the
roll paper cover or the ink cartridge cover. When ink charging
finishes, the Power LED stays on after flashing.
Note:
When the ink cartridge is installed for the first time, the printer uses ink to
prepare for printing (ink charging).
Cartridge yields vary based on such factors as type of item printed, print
settings, paper type, frequency of use, and temperature.
To insure print quality, some ink remains in the cartridge after the Ink LED
comes on.

TM-C3400BK User’s Manual 11
Installing the Driver and Connecting to the Computer
CAUTION:
Be sure to confirm the operating environment (page 24) before
installing.
You are required to login as a user with administrative rights.
Turn off the printer before connecting it to the computer.
For USB Interface Model
1. Double-click on the icon for Easy Setup (EPSetup.exe).
2. On the screen displayed, click [Local].
3. Complete the installation by following the instructions displayed.
If the screen confirming the connection to the computer is
displayed during the installation, connect the printer to the
computer via the USB cable as shown below, and then turn on the
printer.
For Ethernet Interface Model
1. Open the connector cover and connect the printer to the computer
via the Ethernet cable as shown below.
2. Turn on the printer.
3. Double-click on the icon for Easy Setup (EPSetup.exe).
4. On the screen displayed, click [Network].
Cable hook: prevents the cable from falling off.

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5. Complete the installation by following the instructions displayed.
Network settings are also processed during the installation.
Setting DIP Switches
When you open the ink cartridge cover and remove the DIP switch
cover, you will find the DIP switches. Set the DIP switches, using the
tip of a tool, such as a small screwdriver. Change settings when the
printer is off.
SW Function ON OFF
1Operation of the power switch Reset Power on/off
2Internal use Fixed to OFF (Do not change.)
3Paper selection Fanfold paper Roll paper
7Internal use Fixed to OFF (Do not change.)
8Buzzer volume High Low
Cable hook: prevents the cable from falling off.

TM-C3400BK User’s Manual 13
Installing Paper
CAUTION:
Do not tilt the printer with the roll paper cover open. The roll paper
cover may close unexpectedly, and your fingers may be caught.
Be sure to confirm that DIP switch 3 (Paper selection) is set correctly
before installing the paper.
Make sure paper is ejected straight from the paper ejection guides, as
shown in the illustration. If paper is not ejected straight due to such
causes as an obstruction, the print result may be distorted.
Follow the steps below to install the paper.
❏When you install the roll paper for the first time (when you install
the ink cartridge for the first time): “When installing roll paper” ➃
∼➄, and after ink charging, go to ➁.
❏When you have used up the paper (when you install same type of
paper): ➀and ➄
❏When you change the paper type: ➀∼➄

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For ➂and after, the procedures differ depending on the paper form,
roll paper or fanfold paper.
➀Removing paper
Removing roll paper
1. Pull the release lever to open the roll paper cover, and remove the
roll paper or used roll paper core.
2. Close the roll paper cover.
When installing roll paper When installing fanfold paper
➀Removing paper (page 14)
➁Setting paper position detection (page 15)
➂Removing the paper feed guide
(page 16)
➂Attaching the paper feed guide
(page 18)
➄Loading the paper and
turning on the printer
(page 18)
➃Adjusting the guides (page 16) ➃Adjusting the guides (page 19)
➄Turning on the printer and
loading the paper
(page 20)

TM-C3400BK User’s Manual 15
Removing fanfold paper
1. Remove the paper left on the paper ejection table.
2. When you change the paper type, open the roll paper cover and
the fanfold paper cover to remove the paper.
3. Close the roll paper cover and the fanfold paper cover.
➁Setting paper position detection
When paper position detection setting does not need to be changed,
skip this step. Use the printer driver for this setting.
1. Turn on the printer.
2. Change [Paper Position Detection] on the [Maintenance And
Utilities] tab of the printer driver depending on the paper to use.
Note:
For information on how to display the printer driver, see page 22.
3. Turn off the printer.
CAUTION:
The changed setting of the paper position detection is stored in the
printer when the printer is turned off. Be sure to turn off the printer to
enable the setting.

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When Installing Roll Paper
➂Removing the paper feed guide
CAUTION:
The paper feed guide should be attached to the printer only when you
use fanfold paper. Be sure to remove the paper feed guide when you
use roll paper.
1. Pull the release lever to open the roll paper cover.
2. If the paper feed guide is attached into the grooves inside of the
roll paper cover, slide it in the direction of the arrow to remove it.
3. Close the roll paper cover.
➃Adjusting the guides
When the paper width does not need to be changed, skip this step.
1. Pull the release lever to open the roll paper cover.
2. Unlock the roll paper guide.

TM-C3400BK User’s Manual 17
3. Push the roll paper guide on the left in the direction of the arrow,
and load the roll paper with the printable side up completely
inside the printer.
4. Lock the roll paper guide.
5. Unlock the paper ejection guide, using the tip of a tool, such as a
pen.
6. Slide the paper ejection guide to align it with the roll paper width.
7. Lock the paper ejection guide, and then close the roll paper cover.

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➄Loading the paper and turning on the printer
1. Pull the release lever to open the roll paper cover.
2. Load the roll paper with the printable side up completely inside
the printer.
3. While aligning the roll paper with the paper ejection guide, close
the roll paper cover.
4. Turn on the printer, and then the paper is fed automatically.
When Installing Fanfold Paper
➂Attaching the paper feed guide
CAUTION:
Be sure to attach the paper feed guide when you use fanfold paper.
1. Open the fanfold paper cover and take out the paper feed guide.

TM-C3400BK User’s Manual 19
2. Pull the release lever to open the roll paper cover.
3. Insert the paper feed guide into the grooves inside of the roll paper
cover to attach it.
4. Close the roll paper cover.
➃Adjusting the guides
1. Unlock the paper ejection guide, using the tip of a tool, such as a
pen.
2. Slide the paper ejection guide as wide as possible, and lock it.
When you install fanfold paper for the first time, or when the
paper width needs to be changed, continue to steps 3 and 4.

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3. Open the fanfold paper cover and unlock the fanfold paper guide.
4. Slide the fanfold paper guide to align it with the fanfold paper
width, and lock it.
➄Turning on the printer and loading the paper
1. Turn on the printer.
2. When the Power LED stays on after flashing, insert the paper with
the printable side up until it is automatically drawn in
(approximately 100 mm), and then the paper is fed automatically.