Epson TM-C3500 Series Use and care manual

Technical Reference Guide
Describes features and general specifications for the product.
Describes setup and installation of the product and peripherals.
Describes how to control the printer and necessary information
when you develop applications.
Describes how to handle the product.
Describes the efficient management method of multiple printers
and client computers, targeted at the administrators.
Series
M00066602
Rev.C
Setup
Handling
Application Development Information
Product Overview
Maintenance

2
Cautions
• No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation.
• The contents of this document are subject to change without notice. Please contact us for the latest
information.
• While every precaution has taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
• Neither is any liability assumed for damages resulting from the use of the information contained
herein.
• Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating
and maintenance instructions.
• Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of
any options or any consumable products other than those designated as Original EPSON Products or
EPSON Approved Products by Seiko Epson Corporation.
Trademarks
Microsoft®, Windows®, Windows Vista®, Windows Server®, Win32®, Visual Basic®, Visual C++®, and
Visual C#®are registered trademarks of Microsoft Corporation.
EPSON®is registered trademarks of Seiko Epson Corporation in Japan and other countries./regions.
Copyright
This product includes software developed by the University of California, Berkeley, and its contributors.
Copyright © 2013 Seiko Epson Corporation. All rights reserved.

3
For Safety
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read
the following carefully before handling the product.
WARNING
You must follow warnings carefully to avoid serious bodily injury.
CAUTION
Provides information that must be observed to prevent damage to the equipment or loss of
data.
Possibility of sustaining physical injuries.
Possibility of causing physical damage.
Possibility of causing information loss.
Provides information that must be observed to avoid damage to your equipment or a
malfunction.
Provides important information and useful tips.

4
Warnings
WARNING
Shut down your equipment immediately if it produces smoke, a strange odor, or
unusual noise. 
Continued use may lead to fire. Immediately unplug the equipment and contact your
dealer or a Seiko Epson service center for advice.
Never attempt to repair this product yourself. Improper repair work can be
dangerous.
Never disassemble or modify this product. Tampering with this product may result
in injury or fire.
Use the specified AC Adapter, K (Model: M248A) only.
Connection to an improper power source may cause fire.
Be sure your power cable meets the relevant safety standards and includes a
power-system ground terminal (PE terminal). 
Otherwise shock may result. If you acquire a system with different safety standards, use
an AC cable that meets the acquired safety standards.
Do not allow foreign matter to fall into the equipment. Penetration by foreign
objects may lead to fire.
If water or other liquid spills into this equipment, unplug the power cord
immediately, and then contact your dealer or a Seiko Epson service center for
advice. Continued usage may lead to fire.
Do not use aerosol sprayers containing flammable gas inside or around this
product. Doing so may cause fire.

5
Cautions
Restriction of Use
Whenthis productis used for applications requiring high reliability/safety such as
transportationdevices related to aviation, rail, marine, automotive etc.; disaster prevention
devices; various safety devices etc.; or functional/precisiondevices etc., youshould use this
productonly after giving considerationto including fail-safes and redundancies into your
design to maintain safety and total system reliability.
CAUTION
Do not connect cables in ways other than those mentioned in this manual. Different
connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. The product may
break or cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and
dust may cause equipment damage or fire.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
To ensure safety, unplug this product before leaving it unused for an extended period.
Do not remove the ink cartridge from the product when you ship it.
Be sure to note the following when using the ink cartridge:
Do not turn off the product or open the ink cartridge cover while charging ink (Power
light is flashing). Opening the cover may cause the ink to be recharged, resulting in
more ink being consumed. Also, it may cause printing malfunction.
Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and
skin.
Do not disassemble and remodel the ink cartridge. Doing so may cause printing mal-
function.
Keep ink cartridges out of the reach of children.
If ink contacts your skin, eyes, or mouth, take the following actions. -When it gets onto
your skin, immediately wash the area with soap and water.
When ink gets into your eyes, immediately flush them with water.
Leaving the ink as is may result in bloodshot eyes or mild inflammation. If something is
wrong, immediately consult with a doctor.
When ink gets into your mouth, immediately spit it and consult with a doctor.
Be sure to note the following when using the maintenance box:
Do not dismantle the Maintenance box.
Do not touch the IC chip on the cartridge.
Keep out of reach of children, and do not drink.
Do not reuse a maintenance box which has removed and detached a long period.

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About this Manual
Aim of the Manual
This manual was created to provide informationondevelopment, design, and installationof
systems and development and design of printer applications for developers.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview
Chapter 2 Setup
Chapter 3 Handling
Chapter 4 Application Development Information
Chapter 5 Maintenance

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Contents
■For Safety .............................................................................................................................. 3
Key to Symbols ........................................................................................................................................3
Warnings ..................................................................................................................................................4
Cautions ..................................................................................................................................................5
■Restriction of Use .................................................................................................................. 5
■About this Manual................................................................................................................ 6
Aim of the Manual .................................................................................................................................6
Manual Content .....................................................................................................................................6
■Contents................................................................................................................................ 7
Product Overview........................................................................11
■Features............................................................................................................................... 11
■Model .................................................................................................................................. 12
■Parts Name and Function.................................................................................................. 13
Power Switch .........................................................................................................................................15
Paper FEED button ...............................................................................................................................15
CUT button ............................................................................................................................................16
Cleaning button ...................................................................................................................................16
STATUS SHEET button .............................................................................................................................16
LCD contrast adjustment button ........................................................................................................17
Connectors ...........................................................................................................................................17
■Status/Error Indications ...................................................................................................... 18
Ink Cartridge and Maintenance Box Status......................................................................................20
Beeper ...................................................................................................................................................21
■Auto nozzle check system ................................................................................................ 22
■Software .............................................................................................................................. 25
■Product Specifications....................................................................................................... 27
Hardware Requirements......................................................................................................................29
Printing Specifications ..........................................................................................................................29
Paper Specifications ............................................................................................................................30
Print Area and Cutting Position...........................................................................................................41
Paper Ejection Tray...............................................................................................................................61
Ink Cartridge .........................................................................................................................................61
Maintenance Box.................................................................................................................................62
Electrical Characteristics .....................................................................................................................62
Environmental Conditions....................................................................................................................63
External Dimensions..............................................................................................................................64
■Restrictions.......................................................................................................................... 65

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Setup .............................................................................................67
■Work Flow............................................................................................................................ 67
■Checking the Items Included in the Package ................................................................ 68
■Installing the Printer............................................................................................................ 69
Important Notes on Installation.......................................................................................................... 69
■Attaching the Power Switch Cover ................................................................................... 70
■Setting Up the Printer..........................................................................................................72
Media Layout Creation....................................................................................................................... 74
■Ejection Angle of Printed Paper........................................................................................ 78
■How to Display the Printer Driver....................................................................................... 79
■Registering the Media Layout ........................................................................................... 80
■Attaching the Paper Ejection Tray.................................................................................... 82
■Setting the DIP Switches..................................................................................................... 84
Setting Procedure ................................................................................................................................ 84
Function of the DIP Switches .............................................................................................................. 85
■Setting the Printer Driver .................................................................................................... 86
Banding Reduction.............................................................................................................................. 86
TM-C3500 PrinterSetting....................................................................................................................... 88
Setting EPSON Status Monitor 3 .......................................................................................................... 89
Handling .......................................................................................97
■Replacing the Ink Cartridge ............................................................................................. 97
■Replacing Maintenance Box .......................................................................................... 100
■Replacing Roll Paper with Fanfold Paper....................................................................... 102
■Replacing Fanfold Paper with Roll Paper....................................................................... 112
■Setting the Printer Driver .................................................................................................. 120
Favorite Setting................................................................................................................................... 120
Information for User Definition........................................................................................................... 123
Exporting/Importing Printer Driver Settings...................................................................................... 124
Barcode Printing ................................................................................................................................ 126
2D Symbol Font Settings .................................................................................................................... 138
Barcode and 2D Symbol Font Printing on .NET Environment ........................................................ 145
Print Preview ....................................................................................................................................... 147
Notification Settings ........................................................................................................................... 148
Panel Button Settings......................................................................................................................... 150
Sensor Adjustment ............................................................................................................................. 152

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■Setting the Printer ............................................................................................................. 153
Media position detection settings....................................................................................................153
Nozzle Check Mode Settings ............................................................................................................154
Settings For Paper Handling After Print ............................................................................................156
Paper Loading Settings......................................................................................................................158
Beeper .................................................................................................................................................161
■Network Interface ............................................................................................................ 163
Factory settings...................................................................................................................................163
How to initialize the settings to the factory settings........................................................................163
■Troubleshooting ................................................................................................................ 164
Error Recovery Method......................................................................................................................164
HELP for EPSON Printers ......................................................................................................................167
■Setting Check Modes ...................................................................................................... 169
Self-test Mode .....................................................................................................................................169
Status Sheet Printing (Ethernet interface model only) ...................................................................172
■Reset.................................................................................................................................. 173
■Cleaning the Printer ......................................................................................................... 174
Cleaning the platen...........................................................................................................................174
Cleaning the Autocutter ...................................................................................................................176
■Media arrangement ........................................................................................................ 177
Media arrangement when feeding media for printing from the first sheet ................................177
Media arrangement for printing on the last sheet .........................................................................179
Application Development Information....................................183
■Overview........................................................................................................................... 183
■Printer Driver...................................................................................................................... 184
■Sample Program............................................................................................................... 185
■EpsonNet SDK for Windows.............................................................................................. 187
Environmental Setting for EpsonNet SDK for Windows....................................................................187
■Utilities and Manuals ........................................................................................................ 189
Download............................................................................................................................................192
Maintenance .............................................................................193
■Necessary Information for an Administrator of the Printer ........................................... 195
Utility .....................................................................................................................................................195
Setting the Printer ...............................................................................................................................196
Setting the Printer Driver ....................................................................................................................197

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■System Configuration .......................................................................................................199
Installing the Printer............................................................................................................................ 199
Distributing the Printer Driver ............................................................................................................ 200
■Maintenance ....................................................................................................................201
Changing the Printer Settings........................................................................................................... 201
Changing the Printer Driver Settings................................................................................................ 206
Monitoring the Network Printer ........................................................................................................ 207
Replacing the Printer......................................................................................................................... 208
■For Inquiries .......................................................................................................................210

Chapter 1 Product Overview
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1
Product Overview
This chapter describes features and specifications of the product.
Features
The TM-C3500 series (TM-C3500/ TM-C3510/ TM-C3520) are a 4-color ink jetprinter thatoffers
high speed easy operability and high reliability required for on-demand label printing.
Printing
•High-speed printing
103 mm/s (printing width 56 mm, 360 dpi × 360 dpi, bi-directional printing)
52 mm/s (printing width 56 mm, 720 dpi × 360 dpi, bi-directional printing)
•Colorprinting
KCMY 4-color printing
Print resolution: Plain, Plain label 360 dpi × 360 dpi
: Others 360 dpi × 360 dpi, 720 dpi × 360 dpi
dpi: dots per 25.4 mm (dots per inch)
•Supports printing onvarious types of paper
Roll paper, Fanfold paper
Continuous paper, Black mark continuous paper, Full-page label, Transparent full-page label, Die-cut
label, Transparent die-cut label
(Detects positions of black marks and gaps between labels)
Plain, Matte, Plain label, Matte label, Synthetic label, Glossy label
Wristband
•System to prevent ink from smearing out of the printable area such as onthe backing paper of
Die-cut Label.
•System to prevent missing read or missing color caused by missing dots.
Handling
•Replacing the roll paper and the ink cartridge canbe done only by operationin the front.
•Multiple printed sheets canbe stored in the paper ejectiontray. The paper ejectiontray cannot
store multiple sheets of roll paper.
The print speed is different depending on the resolution and the printing width.

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Reliability
•Pigment ink for excellent light-fastness and water-resistance.
•High reliability system to prevent missing dots with auto nozzle check system installed.
Software
•Windowsprinter driver is available.
•Theprinter driver has the built-in barcode font, and available from .NET application.
•Reprint functionallows printing to the page thatwas notprinted after solving paper jam error
or anerror of paper out.
•Theprinter status canbe obtained in network environment by EpsonNetSDK for Windows.
(SDK is provided as API to make original applicationfor obtained printer status.)
•Dedicated sample program is prepared.
(program language: VB.NET, C + +, C#)
• EPDI (EPSON Printer Driver Interface) for TM-C3500 allows the printer driver setting also
from the application.
Others
•Auto-cutter
•Buzzer
Model
The TM-C3500 Series features the following models.
• TM-C3500: Model for regions notlisted below.
• TM-C3510: Taiwan/ SoutheastAsia model
• TM-C3520: China (Hong Kong) model

Chapter 1 Product Overview
13
1
Parts Name and Function
Front
Control panel
Power switch cover
Power switch
Release lever
Paper ejection
guide
Ink cartridge cover
Control panel
Roll paper cover
Paper ejection
guide lock
Paper ejection tray
Paper ejection
table
Paper LED
Power LED
Paper FEED button
Status LED Ink LED
LCD
Cleaning button
LCD contrast adjustment button
DIP switches
CUT button

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Back
Connector (lower rear)
Fanfold paper guide
Paper feed guide
Fanfold paper cover
Status sheet button
Ethernet Connector
DC power connector
Cable hook
USB connector
Link LED

Chapter 1 Product Overview
15
1
Power Switch
❏WhenDIP switch 1 is OFF:
•Turns the power onafter the POWER buttonhas beenpressed while the power is OFF.
•Turns the power off after the POWER buttonhas beenpressed for approximately 0.5
seconds while the power is ON.
❏WhenDIP switch 1 is ON:
•Resets the printer after POWER buttonhas beenpressed for approximately 0.5 seconds.
Paper FEED button
❏If "Media positiondetectionsettings" is setto "Full-page label/Continuous paper/
Transparent full-page label", feeds the paper continuously.
• The paper is fed by 15 mm if FEED buttonis pressed once.
• Ifthe FEED buttonis held down, the paper is continuously fed until the buttonis
released.
(6 seconds ata maximum)
❏If "Media positiondetectionsettings" is setto "Die-cut label (BM)", "Black mark continuous
paper", or "Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the print
starting position.
CAUTION
Before turning on the printer, be sure to check that the AC adapter is connected to
the power supply.
See "Setting the DIP Switches" on page 84 for DIP switch setting.
When the printer is in the power saving mode when its vacuum fan is stopped, starting up
and stabilizing the rotation of the vacuum fan requires some time. Approximately 2 seconds
is required from the point when the paper FEED button is pressed until the point when
paper feed starts.

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CUT button
❏If "Media positiondetectionsettings" is setto "Full-page label/Continuous paper/
Transparent full-page label", feeds the paper to the autocutting positionfor the top of the
nextpage, and performs autocutting.
❏If "Media positiondetectionsettings" is setto "Die-cut label (BM)", "Black mark continuous
paper", or "Die-cut label (Gap)/Transparent die-cut label", feeds the paper to the autocutting
positionaccording to the black mark or the gap betweenlabels, and performing autocutting.
Cleaning button
If the cleaning buttonis held downfor approximately 3 seconds, head cleaning is performed.
The following settings are possible from the driver regarding cleaning operations whenthe
cleaning buttonis held down.
STATUS SHEET button
Press the status sheetbuttonto print the status sheet.
If youturnonthe power while holding the status sheetbutton, and continue to hold it for 10
seconds or more, youcanreturnthe Ethernetinterface settings to factory defaultsettings.
However, in order to prevent errors due to pieces of paper, even if you press the cut but-
ton again, cutting is not performed in a position where cutting was already performed.
Approximately 2 seconds is required from the point when the CUT button is pressed
until the point when paper cut starts.
No. During stand-by During printing
1 Disabled Disabled
2 Head cleaning performed Disabled
3 Head cleaning performed Printing canceled -> head cleaning performed -> 
printing resumed

Chapter 1 Product Overview
17
1
LCD contrast adjustment button
Adjusts the LCD contrast.
Connectors
All cables are connected to the connector onthe lower rear of the printer.
•Powersupply connector: Connects cable of the AC adapter.
•USB/EthernetConnector: Connects the printer with the hostcomputer via interface.
•Link LED: Indicates the printer network status.
The LCD contrast adjustment button is located under the ink cartridge cover.
The adjusted value is saved in the non-volatile memory. Even after the power is turned
on again, the adjusted value saved last time is applied.
Printer status Link LED
Power off Off
Not connected to the network Off
Network established On
Receiving data Blinking

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Status/Error Indications
The printer status is indicated by a combinationof LED lighting/flashing and LCD indication.
Whenanerror occurs, youcanfind out the cause and the remedy from the LED & LCD
indicationfor the error.
The LCD display language can be switched with the DIP switches. See "Setting the DIP
Switches" on page 84.
For error recovery methods, see "Troubleshooting" on page 164 or the help for the
driver. (For details on how to display HELP for EPSON Printers, see the help for the
driver on page 144.)
LED LCD Printer Status
Status Power Paper Ink
——
READY In ready
——
INITIALIZING In initializing
(Fast)
——
POWER OFF In power off sequence
——
PRINTING In printing
——
INK CHARGING In ink charging
——
WORKING In working
——
HEAD MAINTENANCE In print head maintenance state
——
MEDIA FORM ERROR Media form error (*)
——
MEDIA SIZE ERROR Media size error (*)
——
PAPER JAM ERR ## Paper jam error (*)
——
PAPER REMOVAL ER Paper removal error (*)
—— —
PA PE R O UT Pa p e r o u t ( * )
——
PAPER OUT ERROR Paper out error (*)
——
ROLL COVER OPEN Roll paper cover open (*)
—— INK COVER OPEN Ink cartridge cover open (*)
—— NO INK CARTRIDGE No ink cartridge (*)
—— INK READ ERROR Ink cartridge read error (*)
/ : Lit up / : Blinking : Off — : No change ## : Error code

Chapter 1 Product Overview
19
1
* Recovery method: See "Troubleshooting" onpage 164.
—— M/B COVER OPEN Maintenance box cover open (*)
—— NO MAINT BOX No maintenance box (*)
—— M/B READ ERROR Maintenance box read error (*)
——— INK LOW Ink cartridge low
—— REPLACE INK Replace ink cartridge (*)
——— M/B NEAR FULL Maintenance box near full
—— REPLACE MAINT B Replace maintenance box (*)
————
NOZZLE CLOGGED Print head nozzle clogged (*)
————
CUT UNAVAILABLE In cutter unavailable state (*)
————
SERVICE SOON ## In service mode (*)
PRINTER ERROR ## Printer error (*)
SERVICE REQD. ## Service required (*)
UPDATING In firmware updating (*)
UPDATING Complete the firmware updating (*)
UPDATING Failure in firmware updating (*)
LED LCD Printer Status
Status Power Paper Ink
/ : Lit up / : Blinking : Off — : No change ## : Error code

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Ink Cartridge and Maintenance Box Status
Youcancheck the status of the printer, the ink cartridges of each color, and the maintenance box
from the LCD.
Display of the ink cartridge, maintenance box status
Displays the status of ink cartridges and maintenance box with icons.
Icon Status
Display of amount remaining for the ink cartridge
Display of amount used for the maintenance box
Display for "Ink cartridge low"
Display for "Maintenance box near full"
Display for "Replace ink cartridge"
Display for "Replace maintenance box"
Display for "No ink cartridge"
Display for "Ink cartridge read error"
Display for "No maintenance box"
Display for "Maintenance box read area"
Amount remaining for the ink cartridge
(black ink, cyan ink, magenta ink, yellow ink)
Amount used for the maintenance box
Row 1 displays the printer's status
Row 2 displays the status of the ink
cartridges and maintenance box.
Media source settings of the printer
(R: Roll paper, F: Fanfold paper)