Epson WorkForce Pro WP-4022 Instruction Manual

Start Here
4Slide the edge guides against the paper, but not too
tight. Make sure the paper is under the tabs on the edge
guides.
5Gently insert the paper cassette.
Note: The paper may slide forward slightly as you insert the
cassette. This is normal.
6Extend the output tray and raise the paper stopper as
shown. (Do not raise the stopper for legal-size paper.)
5Install software
Note: If your computer does not have a CD/DVD drive, you can
download the software from the Epson website (see “Epson technical
support”).
Caution: Be sure to close your other programs, including any screen
savers and virus protection software, before beginning the software
installation.
1Make sure the printer is NOT CONNECTED to your
computer.
Windows®:If you see a Found New Hardware screen, click
Cancel and disconnect the USB cable. You can’t install your
software that way.
2Insert your product CD.
Read these instructions before using your printer.
1Unpack
Caution: Do not open ink cartridge packages until you are ready to
install the ink. Cartridges are vacuum packed to maintain reliability.
Remove all tape and protective materials, including the foam and
plastic inside the printer.
2Turn on
1Connect the power cord to the back of the printer and to an
electrical outlet.
Caution: Do not connect to your computer yet.
2Press the power button.
3Install ink cartridges
Caution: Keep ink cartridges out of the reach of children and don’t
drink the ink.
1Open the front cover.
2Unpack the four ink cartridges.
3Shake each cartridge as shown for about 5 seconds.
4Install each cartridge in the correct slot for its color.
Push each cartridge in until it clicks.
5Close the front cover.
The printer starts priming the ink. This takes about 12 minutes.
When the green power light stops flashing, priming
is complete.
Note: The included cartridges prime the printer and print about
1000 black pages/900 color pages. Actual page count will vary.
Caution: Don’t turn off the printer, open the cover, or detach the
duplexer while it is priming or you’ll waste ink.
4Load paper in the cassette
You can load letter-, A4-, or legal-size plain paper in the
cassette. For instructions on loading envelopes and special
paper in the rear MP tray, see the on-screen User’s Guide.
1Pull out the paper cassette.
2Slide the edge guides outward, and position them for the
type of paper you are using.
Note: If you are loading legal-size paper, extend the cassette as
shown.
3Insert the paper with the glossy or printable side
facedown.
Note: Make sure the paper is loaded against the front edge
guide and not sticking out from the end of the cassette.
*412239100*
*412239100*
WorkForce®Pro WP-4022

Start Here
4Slide the edge guides against the paper, but not too
tight. Make sure the paper is under the tabs on the edge
guides.
5Gently insert the paper cassette.
Note: The paper may slide forward slightly as you insert the
cassette. This is normal.
6Extend the output tray and raise the paper stopper as
shown. (Do not raise the stopper for legal-size paper.)
5Install software
Note: If your computer does not have a CD/DVD drive, you can
download the software from the Epson website (see “Epson technical
support”).
Caution: Be sure to close your other programs, including any screen
savers and virus protection software, before beginning the software
installation.
1Make sure the printer is NOT CONNECTED to your
computer.
Windows®:If you see a Found New Hardware screen, click
Cancel and disconnect the USB cable. You can’t install your
software that way.
2Insert your product CD.
Read these instructions before using your printer.
1Unpack
Caution: Do not open ink cartridge packages until you are ready to
install the ink. Cartridges are vacuum packed to maintain reliability.
Remove all tape and protective materials, including the foam and
plastic inside the printer.
2Turn on
1Connect the power cord to the back of the printer and to an
electrical outlet.
Caution: Do not connect to your computer yet.
2Press the power button.
3Install ink cartridges
Caution: Keep ink cartridges out of the reach of children and don’t
drink the ink.
1Open the front cover.
2Unpack the four ink cartridges.
3Shake each cartridge as shown for about 5 seconds.
4Install each cartridge in the correct slot for its color.
Push each cartridge in until it clicks.
5Close the front cover.
The printer starts priming the ink. This takes about 12 minutes.
When the green power light stops flashing, priming
is complete.
Note: The included cartridges prime the printer and print about
1000 black pages/900 color pages. Actual page count will vary.
Caution: Don’t turn off the printer, open the cover, or detach the
duplexer while it is priming or you’ll waste ink.
4Load paper in the cassette
You can load letter-, A4-, or legal-size plain paper in the
cassette. For instructions on loading envelopes and special
paper in the rear MP tray, see the on-screen User’s Guide.
1Pull out the paper cassette.
2Slide the edge guides outward, and position them for the
type of paper you are using.
Note: If you are loading legal-size paper, extend the cassette as
shown.
3Insert the paper with the glossy or printable side
facedown.
Note: Make sure the paper is loaded against the front edge
guide and not sticking out from the end of the cassette.
*412239100*
*412239100*
WorkForce®Pro WP-4022

Any problems?
Network setup and printing problems
• If you’re connecting the printer via Wi-Fi Protected Setup
(WPS), make sure you press and hold the Wi-Fi button on
the printer within 2 minutes of pressing the WPS button on
your router. Press and hold the Wi-Fi button on the printer
for 3 seconds.
• Try connecting to the router or access point with your
computer or another device to confirm that it is working
correctly.
• Try resetting the router (turn it off and then on), then try to
connect to it again.
• Press the button to print a network status sheet. Verify
that the network settings are correct and check the signal
strength. If it’s poor, try moving the printer closer to your
router or access point. Avoid placing the printer next to a
microwave oven, 2.4 GHz cordless phone, or large metal
objects such as a filing cabinet.
• If your router or access point doesn’t broadcast its network
name (SSID), manually enter the name. If your router or
access point has wireless security enabled, you’ll also need
to know what kind of security it’s using and make sure you
enter the WEP key or WPA passphrase correctly.
• When using TCP/IP, make sure your network’s DHCP option
is enabled. If you have assigned a static IP address, make
sure it is not being used by another device.
• Disable the firewall temporarily to see if that may be causing
the problem. Contact your firewall manufacturer for
assistance.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:
Printing problems
Printing stops when an ink cartridge is expended. If a cartridge
is expended, you must replace it to continue printing.
Print quality problems
• Make sure your paper is loaded printable side down in the
cassette (usually the whiter, brighter, or glossy side).
• If you notice light or dark bands across your printouts or
they are too faint, run a nozzle check to see if the print head
needs cleaning. See the on-screen User’s Guide for more
information.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the on-screen
User’s Guide for more information.
Need paper and ink?
Try EPSON®paper with DURABrite®Ultra Ink for professional
results. For the right supplies at the right time, you can
purchase them from an EPSON authorized reseller. To find
the nearest one, contact Epson.
Genuine EPSON paper
Epson offers a wide variety of business and photo papers to
meet your needs; see the on-screen User’s Guide for more
information.
Presentation Paper Matte
Smooth, non-glare, instant-drying paper
ideal for reports, newsletters, and graphical
presentations.
Genuine EPSON inks
Look for the numbers below
to find your cartridges. It’s as
easy as remembering your number!
WorkForce Pro WP-4022 ink cartridges
Color Standard-capacity High-capacity
Black 678 677
Cyan 678 677
Magenta 678 677
Yellow 678 677
Wireless printing from mobile devices
Get instant, wireless printing of photos and
attachments right from smartphones, iPads,
tablets, and other popular mobile devices.
See www.latin.epson.com/connect for details
(website available only in Spanish and Portuguese).
EPSON, DURABrite, and WorkForce are registered trademarks, and EPSON Exceed Your
Vision is a registered logomark of Seiko Epson Corporation. Designed for Excellence is a
trademark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
This information is subject to change without notice.
© 2012 Epson America, Inc. 3/12 CPD-36158
Printed in XXXXXX
3Windows: If you see the AutoPlay window, click
Run Setup.exe. If you see the User Account Control
screen, click Yes or Continue.
Mac OS X: Double-click the Epson icon.
4Select your language, if necessary.
5Click Install (Windows) or Continue (Mac OS X) and follow
the instructions on your computer screen.
6When you see the Select Your Connection screen, check
the “Connection options” section on this sheet for more
information. Then click Next (Windows) or Continue (Mac
OS X) and follow the instructions on your computer screen.
Connection options
Wireless connection
You must install the software on every computer from which
you want to print. For the first installation, we recommend
using a temporary USB cable connection to simplify wireless
setup. After the printer is connected to the network, you will be
prompted to remove the cable.
Make sure you know your network name (SSID) and network
password:
• Network name
• Network password
If you don’t have this information, contact the person who set up
your network.
Wired network connection
Make sure you have an Ethernet®network cable (not included).
You must install the software on every computer from which you
want to print.
Direct USB connection
Make sure you have a USB cable ready.
Error indicators
If you see one of the error indicators below, follow the steps here
to proceed:
On Flashing slowly Flashing fast
Paper is out, paper size doesn’t match, or multiple
sheets have fed at the same time. Load paper
correctly and press the paper feed button.
Paper is jammed in the cassette, the duplexer, or
inside the printer. Remove the jammed paper and
press the paper feed button.
The front cover is open. Close the cover.
The indicated ink cartridge is running low on ink.
Make sure you have a replacement cartridge.
The indicated ink cartridge is expended or not
installed correctly. Replace or reinstall the ink
cartridge.
The maintenance box is nearing the end of its
service life. Make sure you have a replacement
box.
The maintenance box is at the end of its service
life or not installed. Press the and ink buttons
at the same time to clear the error, then replace
the maintenance box.
Printer error. Turn the printer off and check
for jammed paper. Make sure you remove the
protective foam and plastic from inside the printer.
Then turn the printer back on. If the error does not
clear, contact Epson.
Wi-Fi connection error. Press the Wi-Fi button on
the printer to clear the error and try again.
Any questions?
On-screen help with your software
Select Help or ?when you’re using your software.
User’s Guide
Click the icon on your desktop (or in the Applications/Epson
Software/Guide folder on Mac OS X) to access the on-screen
User’s Guide. If you don’t have a User’s Guide icon, you can
install it from the CD or go to the Epson website, as described
under “Epson Technical Support.”
Epson technical support
Visit global.latin.epson.com/Soporte where you can download
English drivers for this product, view manuals, get FAQs, or
e-mail Epson (website available only in Spanish and Portuguese).
You may also speak with a support specialist by calling:
Argentina (54 11) 5167-0300 Mexico
Bolivia* 800-100-116 Mexico City (52 55) 1323-2052
Chile (56 2) 484-3400 Other cities 01-800-087-1080
Colombia (57 1) 523-5000 Nicaragua* 00-1-800-226-3068
Costa Rica 800-377-6627 Panama* 00-800-052-1376
Dominican Peru
Republic* 1-888-760-0068 Lima (51 1) 418-0210
Ecuador* 1-800-000-044 Other cities 0800-10126
El Salvador* 800-6570 Uruguay 00040-5210067
Guatemala* 1-800-835-0358 Venezuela (58 212) 240-1111
Honduras** 800-0122
Code: 8320
*Contact your local phone company to call this toll free number
from a mobile phone.
**Dial first 7 digits, wait for a message, then enter code.
If your country does not appear on the list, contact your nearest
Epson sales office. Toll or long distance charges may apply.

Any problems?
Network setup and printing problems
• If you’re connecting the printer via Wi-Fi Protected Setup
(WPS), make sure you press and hold the Wi-Fi button on
the printer within 2 minutes of pressing the WPS button on
your router. Press and hold the Wi-Fi button on the printer
for 3 seconds.
• Try connecting to the router or access point with your
computer or another device to confirm that it is working
correctly.
• Try resetting the router (turn it off and then on), then try to
connect to it again.
• Press the button to print a network status sheet. Verify
that the network settings are correct and check the signal
strength. If it’s poor, try moving the printer closer to your
router or access point. Avoid placing the printer next to a
microwave oven, 2.4 GHz cordless phone, or large metal
objects such as a filing cabinet.
• If your router or access point doesn’t broadcast its network
name (SSID), manually enter the name. If your router or
access point has wireless security enabled, you’ll also need
to know what kind of security it’s using and make sure you
enter the WEP key or WPA passphrase correctly.
• When using TCP/IP, make sure your network’s DHCP option
is enabled. If you have assigned a static IP address, make
sure it is not being used by another device.
• Disable the firewall temporarily to see if that may be causing
the problem. Contact your firewall manufacturer for
assistance.
Setup is unable to find my printer after connecting it
with a USB cable.
Make sure it is securely connected as shown:
Printing problems
Printing stops when an ink cartridge is expended. If a cartridge
is expended, you must replace it to continue printing.
Print quality problems
• Make sure your paper is loaded printable side down in the
cassette (usually the whiter, brighter, or glossy side).
• If you notice light or dark bands across your printouts or
they are too faint, run a nozzle check to see if the print head
needs cleaning. See the on-screen User’s Guide for more
information.
• The ink cartridges may be low on ink. Check your cartridge
levels and replace cartridges, if necessary. See the on-screen
User’s Guide for more information.
Need paper and ink?
Try EPSON®paper with DURABrite®Ultra Ink for professional
results. For the right supplies at the right time, you can
purchase them from an EPSON authorized reseller. To find
the nearest one, contact Epson.
Genuine EPSON paper
Epson offers a wide variety of business and photo papers to
meet your needs; see the on-screen User’s Guide for more
information.
Presentation Paper Matte
Smooth, non-glare, instant-drying paper
ideal for reports, newsletters, and graphical
presentations.
Genuine EPSON inks
Look for the numbers below
to find your cartridges. It’s as
easy as remembering your number!
WorkForce Pro WP-4022 ink cartridges
Color Standard-capacity High-capacity
Black 678 677
Cyan 678 677
Magenta 678 677
Yellow 678 677
Wireless printing from mobile devices
Get instant, wireless printing of photos and
attachments right from smartphones, iPads,
tablets, and other popular mobile devices.
See www.latin.epson.com/connect for details
(website available only in Spanish and Portuguese).
EPSON, DURABrite, and WorkForce are registered trademarks, and EPSON Exceed Your
Vision is a registered logomark of Seiko Epson Corporation. Designed for Excellence is a
trademark of Epson America, Inc.
General Notice: Other product names used herein are for identification purposes only and
may be trademarks of their respective owners. Epson disclaims any and all rights in those
marks.
This information is subject to change without notice.
© 2012 Epson America, Inc. 3/12 CPD-36158
Printed in XXXXXX
3Windows: If you see the AutoPlay window, click
Run Setup.exe. If you see the User Account Control
screen, click Yes or Continue.
Mac OS X: Double-click the Epson icon.
4Select your language, if necessary.
5Click Install (Windows) or Continue (Mac OS X) and follow
the instructions on your computer screen.
6When you see the Select Your Connection screen, check
the “Connection options” section on this sheet for more
information. Then click Next (Windows) or Continue (Mac
OS X) and follow the instructions on your computer screen.
Connection options
Wireless connection
You must install the software on every computer from which
you want to print. For the first installation, we recommend
using a temporary USB cable connection to simplify wireless
setup. After the printer is connected to the network, you will be
prompted to remove the cable.
Make sure you know your network name (SSID) and network
password:
• Network name
• Network password
If you don’t have this information, contact the person who set up
your network.
Wired network connection
Make sure you have an Ethernet®network cable (not included).
You must install the software on every computer from which you
want to print.
Direct USB connection
Make sure you have a USB cable ready.
Error indicators
If you see one of the error indicators below, follow the steps here
to proceed:
On Flashing slowly Flashing fast
Paper is out, paper size doesn’t match, or multiple
sheets have fed at the same time. Load paper
correctly and press the paper feed button.
Paper is jammed in the cassette, the duplexer, or
inside the printer. Remove the jammed paper and
press the paper feed button.
The front cover is open. Close the cover.
The indicated ink cartridge is running low on ink.
Make sure you have a replacement cartridge.
The indicated ink cartridge is expended or not
installed correctly. Replace or reinstall the ink
cartridge.
The maintenance box is nearing the end of its
service life. Make sure you have a replacement
box.
The maintenance box is at the end of its service
life or not installed. Press the and ink buttons
at the same time to clear the error, then replace
the maintenance box.
Printer error. Turn the printer off and check
for jammed paper. Make sure you remove the
protective foam and plastic from inside the printer.
Then turn the printer back on. If the error does not
clear, contact Epson.
Wi-Fi connection error. Press the Wi-Fi button on
the printer to clear the error and try again.
Any questions?
On-screen help with your software
Select Help or ?when you’re using your software.
User’s Guide
Click the icon on your desktop (or in the Applications/Epson
Software/Guide folder on Mac OS X) to access the on-screen
User’s Guide. If you don’t have a User’s Guide icon, you can
install it from the CD or go to the Epson website, as described
under “Epson Technical Support.”
Epson technical support
Visit global.latin.epson.com/Soporte where you can download
English drivers for this product, view manuals, get FAQs, or
e-mail Epson (website available only in Spanish and Portuguese).
You may also speak with a support specialist by calling:
Argentina (54 11) 5167-0300 Mexico
Bolivia* 800-100-116 Mexico City (52 55) 1323-2052
Chile (56 2) 484-3400 Other cities 01-800-087-1080
Colombia (57 1) 523-5000 Nicaragua* 00-1-800-226-3068
Costa Rica 800-377-6627 Panama* 00-800-052-1376
Dominican Peru
Republic* 1-888-760-0068 Lima (51 1) 418-0210
Ecuador* 1-800-000-044 Other cities 0800-10126
El Salvador* 800-6570 Uruguay 00040-5210067
Guatemala* 1-800-835-0358 Venezuela (58 212) 240-1111
Honduras** 800-0122
Code: 8320
*Contact your local phone company to call this toll free number
from a mobile phone.
**Dial first 7 digits, wait for a message, then enter code.
If your country does not appear on the list, contact your nearest
Epson sales office. Toll or long distance charges may apply.