Ericsson Dialog 3213 User manual

User Guide
Dialog 3213
System telephone for MD110, release BC7-BC10

Dialog 3213
Welcome
2
Welcome to the User Guide for the Dialog 3213 telephone in the
Ericsson Enterprise business communication system MD110,
release BC7-BC10.
It is a state-of-the-art business communications system. Its alliance
of features and facilities effectively improves communications for
virtually any kind of organization.
To take full advantage of these advanced features and facilities there
is a line of telephones, designed for ease of use in every situation.
Your phone is equipped with programmable keys for single-key
access to frequently used functions and numbers. Step-by-step
instructions in the display assist your actions on the phone. Only
a selected number of display images, however, are shown in the
User Guide for your reference.
Function descriptions that do not include speaking in the hand-
set, are described off-hook, if nothing else is stated. Instead of
pressing the ”Clear-key”, you can always replace the handset.
Some markets use differing codes for some functions. In this
guide, all functions are described using the most common code
for every specific function. As a note the markets and their
differing code is shown.
The User Guide describes the facilities of the Ericsson Enterprise
communication system and the Dialog 3213 telephone as they
are programmed at delivery from the factory. There may be some
differences in the way your phone is programmed. Please consult
your system administrator if you need further information.
Note: Dialog 3213 is a system telephone, i.e. it can only
be used for an Ericsson private branch exchange that
supports this type of telephone.

3
Dialog 3213
Table of Contents
Table of Contents
page
Description ................................................4
Incoming Calls ..........................................6
Outgoing Calls ..........................................8
During Calls ............................................11
When You Receive a Busy Tone ............17
Call Forwarding ......................................21
Internal Messages ..................................32
Voice Mail ..............................................34
Information ............................................37
Abbreviated Numbers ............................39
Call Metering ..........................................44
Group Facilities ......................................46
Other Useful Facilities ............................48
Paging (optional) ....................................57
Authority ................................................62
Programming and Adjustments ..............67
Audible Signals ......................................76
Visible Signals ........................................78
Display Information ................................79
Option Unit/Vocabulary ..........................83
Installation ..............................................84
Labels ....................................................87
Index ......................................................88
EN/LZT 102 2553 RE
© Ericsson Enterprise AB 2001
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval system, or transmitted in any form
or by any means, electronic, mechanical, photocopying,
recording or otherwise, without prior written permission of the publisher.

4Dialog 3213
Description
Description
Program
ABC DEF
JKL MNOGHI
TUV WXYZPQRS
Menu
Transfer
Inquiry
Access 2
Access 1
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Dialog 3213
Dialog 3213
MD110
MD110
ABC DEF
JKL MNOGHI
TUV WXYZPQRS
Program
MD110
Menu
Transfer
Inquiry
Access 2
Access 1
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1 Display
3x40 characters. See section ”Display information”.
2 Soft keys
The functions depend on the traffic state. When you are requested
to ”(see display)”, press the required key to access the function.
3 Programming
See section ”Programming”.
1
2
3
4
5
7
6
6
8
9
6
10
15
14
12
13
11
16
17

5
Dialog 3213
Description
4 Callback
See section ”When you receive a busy tone”. Function can be
removed or moved to other programmable function key by
system administrator.
5 Diversion (follow-me)
See section ”Call forwarding”. Function can be removed or moved to
other programmable function key by system administrator.
6 Programmable function keys
See section ”Programming”.
7 Programmable function key/Headset key
Normally a programmable function key as described at 6.
With Option unit DBY 410 02 (optional accessory) installed under
the telephone, the key is dedicated to be programmed by the
system administrator as the Headset key. See section "Other
useful facilities/Headset”.
8 Transfer
See section ”During calls”.
9 Triple access line
For handling calls. Access 1 and 2 are available both for incoming
and outgoing calls. Inquiry can only be used for outgoing calls.
10 Menu key
When the telephone is in idle state, press to switch between ”idle
message” and soft key descriptions.
11 Volume control
See section ”Adjustments”.
12 Mute
a) To switch the microphone on or off during a call.
b) To switch off the ringing signal in idle state or when ringing.
See sections ”During calls” and “Audible signals”.
13 Loudspeaker on/off
See section ”During calls”.
14 Clear
To disconnect calls, exit a function or clear the display in programming.
Can always be pressed instead of replacing the handset.
15 Optional key panel
With 17 dual-function programmable keys.
One or two panels can be connected.
16 Handset
Supplied with hearing aid function as standard.
17 Optional pull-out leaf for easy guide
See inside of the back cover.

6Dialog 3213
Incoming Calls
Incoming Calls
Answer calls
A ringing signal and a flashing lamp indicate an incoming call.
On Access 1
Normally you will receive calls on the Access 1 line.
Lift the handset
On any other line key
Lift the handset
Press the flashing line key
Handsfree
Press the flashing line key
You are connected to the caller via the loudspeaker and
microphone.
Press to terminate a handsfree call

7
Dialog 3213
Incoming Calls
On another extension
You can answer a call to a phone in another room:
Call the ringing extension
Note: The display image might differ from the above.
8Press
Notes:
- You can also press CUP (see display) or On-hold/Pick-up
(function key pre-programmed by you).
- France-press 4; Sweden-press 6
Answer a second call during an ongoing call
If your telephone is pre-programmed with a ”Free on 2nd access”
key, you can receive another call, if this function is activated.
Free on 2nd Access Press to activate / deactivate
When Free on 2nd access is active the lamp is lit.
Note: Function key pre-programmed by system administrator.
You have an ongoing call on Access 1, when the Access 2 key
flashes to indicate a new incoming call:
Access 2 Press to answer
The first call is put on hold.
Access 1 Press to switch back to the first call
The second call is put on hold. You are connected to the first caller.
Press to terminate the connected call
Note: If the calling party has activated Call waiting, you
can receive a second call even if Free on 2nd access is
not activated.
14:25 12FEB 2001
2222
LNR CAW CUP INT

8Dialog 3213
Outgoing Calls
Outgoing Calls
Make calls
How to make internal and external calls:
Lift the handset and proceed depending on call type:
Internal calls
Dial the extension number
External calls
0Dial the digit or digits to get an external line
Dial tone.
Note: The particular digit or digits used in your office,
e.g. 0 or 00.
Dial the external number
or Press to end the call
Note: If you receive a queue tone when the digit or digits
to get an external line are dialled (optional function Least
Cost Routing is used in the system), keep waiting.
Once a line becomes free you will receive a dial tone.
If a warning tone is heard, the selected line is marked
“Expensive”.

9
Dialog 3213
Outgoing Calls
Handsfree
With the handset on hook:
Dial the number
You are connected via the loudspeaker and microphone.
Press to terminate a handsfree call
Note: You can make your calls faster by using common
abbreviated numbers and by using your own programmed
abbreviated numbers. See section ”Abbreviated numbers”.
Individual external line
To make a call on a specific external line:
*0*Press
#Dial the individual external line number and press
Dial the digit or digits to get an external line and the
external number
Last external number redial
When you initiate an external call the system automatically
stores all the dialled digits, irrespective of whether the call
was successful or not.
Lift the handset
*** Press to redial the saved number
The last external number is automatically redialled.
Notes:
- You can also press LNR (soft key). LNR is only available
if shown in display.
- Finland and Sweden-press **0

10 Dialog 3213
Outgoing Calls
Save external number
When you make an external call, you can save the number in
order to redial the same number easily. Any previously saved
number is erased.
To save an external number:
Redial Press before you finish the call
Note: Function key pre-programmed by system
administrator.
Redial number
Lift the handset
Redial Press to redial the number
Note: Function key pre-programmed by system
administrator.

11
Dialog 3213
During Calls
During Calls
Group listening (loudspeaking)
This function lets other people in your room listen to your tele-
phone conversation. You speak in the handset while the other
party´s voice is heard on the loudspeaker.
During an ongoing conversation:
Press to switch between loudspeaker and handset
When the key lamp is lit, the other party´s voice is heard on the
loudspeaker.
Note: You can adjust the volume, See section ”Adjustments”.
From loudspeaking to handsfree
Replace the handset
Handsfree conversation.
From handsfree to loudspeaking
Lift the handset and press
Press to end the call

12 Dialog 3213
During Calls
From handset to handsfree
Press and replace the handset
Handsfree conversation.
Press to end the call
From handsfree to handset
Lift the handset
Conversation via the handset.
Mute
Press to switch the microphone on or off
When the lamp is lit, the person on the line cannot hear
what is being said in your room.

13
Dialog 3213
During Calls
Inquiry
You have speech connection on Access 1 and want to make an
inquiry to an internal or external party.
Inquiry Press
Note: You can also press Access 2.
Call the second party
The first party is put on hold (the Access 1 key lamp flashes slowly).
When the other party answers you can switch between the calls
(refer back), transfer the call, create a conference and end one of
the calls.
Press to end the inquiry call
The second party is disconnected.
Access 1 Press to return to the first party
Refer back
The key lamp flashes for the call put on hold.
Access 1 Press to put second party on hold
First party is connected.
Inquiry Press to put first party on hold
Second party is connected.
Press to terminate the connected call

14 Dialog 3213
During Calls
Transfer
You want to transfer an ongoing call.
Inquiry Press
Call the second party
Transfer Press before or after answer
The ongoing call is transferred.
Note: If you have put more than one call on hold, the last
call that was put on hold will be transferred. If the dialled
extension is busy or transfer is not allowed, your phone
will ring again.
Conference
With this procedure you can include up to seven parties in a
conference. Only the conference leader can admit participants.
During the conference a tone will be heard every 15th second.
You have an ongoing conversation (Access 1) and want to establish
a telephone conference. You will become the conference leader.
Inquiry Press
Note: You can also press Access 2.
Call the second party
Wait for answer.
3Press to establish a conference
Note: You can also press: CONF (see display) or
Conference (function key pre-programmed by you).
Repeat the procedure to add more conference members
Replace the handset to leave the conference

15
Dialog 3213
During Calls
On hold
You can temporarily put the ongoing call on hold. Calls put on
hold can be resumed on your own telephone or another.
Individual
Press the ongoing call line key and replace the handset
The key lamp flashes slowly.
Press the line key again to resume the call
ommon
8Press
Notes:
- You can also press: CUP (see display) or On hold/Pick-up
(function key pre-programmed by you).
- France-press 4; Sweden-press 6
Replace the handset
The key lamp flashes slowly.
To resume the call on your own extension:
Press the line key
To resume the call on another extension:
Call the extension where the call was put on hold
8Press
Notes:
- You can also press: CUP (see display) or On hold/Pick-up
(function key pre-programmed by you).
- France-press 4; Sweden-press 6

16 Dialog 3213
During Calls
Send caller identity code at transfer
When transferring a call you can send the caller´s identity code or
number to the receiver´s display.
You have speech connection with an external party on Access 1.
Inquiry Press to put the call on hold
Note: You can also press Access 2.
*77*Press
#Dial the caller´s identity code or number and press
Call the second party
Transfer Press before or after answer
The ongoing call is transferred with the caller´s identity code or
number.
Note: You can only use this function if the receiver´s tele-
phone is programmed to handle identity codes. This
function is only available in newer versions of the tele-
phone exchange.
Dialling during a connected call
When calling interactive tele services, e.g. telephone banks, you
need to use Dual Tone Multi Frequency (DTMF) signals. If your
exchange is not already programmed to automatically convert
your entered digits into DTMF signals, you need to activate the
function during the call.
During an ongoing call:
9Press and dial the requested digits
Entered digits are transferred as DTMF signals.
Notes:
- You can also press ETE (see display).
- Finland-press 1and dial the required digits.

17
Dialog 3213
When You Receive a Busy Tone
When You Receive a Busy Tone
Busy extension or external line
If you call an extension and receive a busy tone or get no
answer or all external lines are busy you can use these methods:
Automatic callback
If a called extension is busy or there is no answer:
6Press
Notes:
- You can also press: CAB (see display) or Callback
(function key pre-programmed by you).
- Finland and Sweden-press 5
Replace the handset to finish procedure
You are called back (recall ringing signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
Lift the handset when you are called back
The system calls the extension.
Note: Callbacks can be activated on several extensions
at the same time. Callbacks from additional lines will
recall on the Access 1 line.
14:25 12FEB 2001
EXTENSION BUSY 4444
LNR CAW CUP INT

18 Dialog 3213
When You Receive a Busy Tone
If all external lines are busy (after dialling the digit or digits to get a line):
6Press
Notes:
- You can also press: CAB (see display) or Callback
(function key pre-programmed by you).
- Finland and Sweden-press 5
#Dial the external number and press
Replace the handset to finish procedure
When an external line becomes free you will be called back (recall
ringing signal). You have to answer within eight seconds,
otherwise the Callback service is cancelled.
Lift the handset when you are called back
The system calls the external number.
Note: Only one Callback can be activated on a busy
external line. Callbacks from additional lines will recall on
the Access 1 line.
ancel any single callback
#37*Press and dial the extension number
Note: To cancel a single Callback on a specific external
line, dial the digit or digits to get a line instead of the
extension number.
#Press
ancel all callbacks
#37#Press
Press

19
Dialog 3213
When You Receive a Busy Tone
Activate call waiting
If you urgently wish to contact a busy extension or external line,
you can notify it by a call waiting signal.
5Press
Notes:
- You can also press: CAW (see display) or Call waiting
(function key pre-programmed by you).
- France and Finland-press 6; Sweden-press 4
Keep handset off-hook. When the called extension or the external
line becomes free, it will be called automatically.
Note: The call waiting function might be blocked for use on
your extension (programmed by system administrator).
If call waiting is not allowed you will continue to receive a
busy tone.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4Press
Note:
- You can also press: INTR (see display) or Intrusion
(function key pre-programmed by you).
- France and Sweden-press 8
Before the intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The Intrusion function might be blocked for use on
your extension (programmed by system administrator).
If Intrusion is not allowed you will continue to receive a
busy tone.

20 Dialog 3213
When You Receive a Busy Tone
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
*44*Press and dial the individual external line number
#Press and dial the digit or digits to get an external line
Busy tone.
4Press
Notes:
- You can also press: INTR (see display) or Intrusion
(function key pre-programmed by you).
- France and Sweden-press 8
Before the intrusion is executed a warning tone is sent to the
parties in the ongoing call. A three party call is established and a
warning tone is heard.
Note: The Intrusion function might be blocked for use on
your extension (programmed by system administrator).
If Intrusion is not allowed you will continue to receive
busy tone.