Ericsson IP Vision Dialog 4425 User manual

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Ericsson Dialog 4425 IP Vision
BusinessPhone Communication Platform
User Guide

BusinessPhone – Ericsson Dialog 4425 IP Vision2
EN/LZTBS 180 345 R2A
© Ericsson Enterprise AB 2006

3BusinessPhone – Ericsson Dialog 4425 IP Vision
Table of Contents
Table of Contents
Welcome .......................................................... 4
Description ....................................................... 8
Start the Phone – Log On/Off ......................... 19
Incoming Calls ............................................... 28
Outgoing Calls ............................................... 30
Call List .......................................................... 37
During Calls .................................................... 42
Call Forwarding .............................................. 48
Absence Information ...................................... 55
Mailbox System .............................................. 59
Contacts (Phone Book) .................................. 69
System Phonebook ........................................ 76
Group Features .............................................. 78
Other Useful Features ..................................... 83
Write Text ....................................................... 90
Settings .......................................................... 92
Accessories ................................................. 106
Add Microsoft Outlook Contacts .................. 110
Web Server .................................................. 112
Corporate Directory ...................................... 122
Web ............................................................. 124
WAP Services .............................................. 126
Useful Hints .................................................. 131
Installation .................................................... 132
Troubleshooting ............................................ 144
Glossary ....................................................... 145
Index ............................................................ 147

Welcome
BusinessPhone – Ericsson Dialog 4425 IP Vision4
Welcome
Welcome to the User Guide for the Dialog 4425 IP Vision in the
BusinessPhone Communication Platform from Ericsson. The
BusinessPhone Communication Platform consists of
BusinessPhone Compact, BusinessPhone 50,
BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 8.0
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a hardware dongle that has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Ericsson Dialog 4425 IP Vision
with a default programming. There may be some differences in the
way your phone is programmed. Please consult your system
administrator if you need further information.
Note: The Ericsson Dialog 4425 phone exists in two
versions, i.e. version 1 and version 2. Underneath the
telephone, version 1 is marked DBC 425 01 and version 2
is marked DBC 425 02. Check to see which version you are
using.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/
Note: Dialog 4425 IP Vision is an IP telephone conforming
to the H.323 standard, i.e. it can only be used with a local
area network (LAN) that supports this type of telephone.
The Dialog 4425 IP Vision supports the Dynamic Host
Configuration Protocol (DHCP) for determination of IP
addresses. If DHCP is not supported by the LAN, please
contact your system administrator.

5BusinessPhone – Ericsson Dialog 4425 IP Vision
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Microsoft and Microsoft Outlook are either registered trademarks
or trademarks of Microsoft Corporation in the United States and/or
other countries/regions.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, declares that this telephone is in
conformity with the essential requirements and other relevant
provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc

Welcome
BusinessPhone – Ericsson Dialog 4425 IP Vision6
Important User Information
Safety instructions
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for
which it is designed.
• For mains powered telephones: Only operate with the mains
power voltage indicated. If you are uncertain of the type of
power supplied to the building, consult property management
or your local power company.
• For mains powered telephones: Avoid placing the telephone's
power cable where it can be exposed to mechanical pressure
as this may damage the cable. If the power supply cord or plug
is damaged, disconnect the product and contact qualified
service personnel.
• Headsets used with this equipment must comply with EN/IEC
60950-1 and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment
without seeking approval from the party responsible for
compliance. Unauthorized
• changes or modifications could void the user's authority to
operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of
the leak.
• Do not spill liquid of any kind on the product or use the
equipment near water, for example, near a bathtub, washbowl,
and kitchen sink, in a wet basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of
the product or auxiliary product.
• Do not disassemble the product. Contact a qualified service
agency when service or repair work is required.
• Do not use a telephone (other than cordless type) during an
electrical storm.

7BusinessPhone – Ericsson Dialog 4425 IP Vision
Welcome
• The handset may attract and retain small metal objects in the
earcap region.
The phone can be powered either from the LAN or from a 24 V AC/
AC plug-in power adapter.
• Only use applicable 24 V AC/AC plug-in adapters (power
supplies) listed below or an adapter approved by your
local reseller.
Disposal of the product
• Your product should not be placed in municipal waste. Please
check local regulations for disposal of electronic products.
Ericsson product
number Power rating Supplier Supplier product number
RES 141 312/1 20VA 230V/24V Toroid, Sweden HBP 90120
RES 141 314/1 20VA 230V/24V Toroid, Sweden HBP 90220 (for Great Britain,
Hong Kong, Singapore)
RES 141 315/1 20VA 120V/24V Jameco, USA AC2410F1
(model number ADU240100)

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision8
Description
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9BusinessPhone – Ericsson Dialog 4425 IP Vision
Description
1Graphicaldisplay
320x80 pixels. Tilt able. See section “Display information” on
page 12.
2 Display menu keys
The functions depend on the traffic state. When you are requested
to (see display), press the required key to access the function.
3 Left Navigation key
To navigate one position to the left.
a. To navigate one step to the left in the top menu. See section
“Display information” on page 12.
b. On WAP pages; if you press this key for a short while, you will
return to the WAP home page. See section “Corporate
Directory” on page 122, “Web” on page 124 and “WAP
Services” on page 126.
4Home
a. To return to home position (idle mode). When this key is
pressed, you always go to the home position, independent of
which menu you are in.
b. On WAP pages; if you press this key for a short while, you will
return to the WAP home page. See section “Corporate
Directory” on page 122, “Web” on page 124 and “WAP
Services” on page 126.
5 Right Navigation key
To navigate one position to the right.
6Line
To initiate or receive calls.
7 Programmable keys
Storing numbers, program functions. Can be programmed as dial
by name keys, function keys, etc. See section “Programmable
Keys” on page 94.
8Mute
• To switch the microphone on or off during a call. See section
“Mute” on page 43.
• To switch off the ring signal in idle mode or when ringing. See
section “Silent ringing” on page 103.
9 Loudspeaker on/off
To switch the loudspeaker on or off to enable handsfree
connections. See section “During Calls” on page 42.
10 Headset key
See section “Headset (optional)” on page 107.

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision10
11 Volume control
a. To adjust the ringing volume and the incoming speech volume
for the handset and loudspeaker.
b. Space/backspace in writing mode.
12 Clear
To disconnect calls or to clear the display in programming.
13 Microphone
14 Loudspeaker
15 Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
16 Message
Message indication key. Press the key to retrieve the message. See
section “Access the Mailbox” on page 61.
17 Pull-out leaf for quick access (optional)
See section “Pull-out Leaf (optional)” on page 109.
18 Designation card
Use the Designation Card Manager to make and print your own
designation cards. The Designation Card Manager is included on
the Telephone Toolbox CD for BusinessPhone Communication
system which is part of the Quick Reference Guide.
19 Power adapter connection
See section “Install cables” on page 135.
20 Key Panel
The extra key panel has 17 programmable keys. Up to four panels
can be connected. See section “Key panel” on page 106.

11BusinessPhone – Ericsson Dialog 4425 IP Vision
Description
Lamp indications
The key lamps on your telephone indicate with different signals the
traffic state of the ongoing call or function.
ÔExtinguished lamp The function is not active.
ÕÔSteady light
The function is active, supervised
extension or trunk is busy, heard
message
ÖÔRapidly flashing lamp
An incoming call to a supervised
extension, to a supervised trunk or to
own extension, new message.
ÕÔLight with short breaks Ongoing call.

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision12
Display information
The graphical display assists your actions on the phone with step-
by-step instructions.
The fields in the display consists of the following information:
• The top area is the tab field, which is used to indicate the tab
the user has selected by using the navigation keys.
• The middle area is divided into several fields, showing:
–thetimeanddate
– the user name and the extension number,
– icons and a volume level bar
– the traffic state or the temperature (if a temperature sensor
is connected to the system)
– Called number and name for internal calls
– Called number for external calls
– Calling number and name for internal and external calls *)
– Instead of the Calling/Called name & number additional
information such as absence reason, diversion state etc.
can be shown.
If the SOS call function is enabled, the text:
’For SOS calls, dial xxx’ is shown.
• The lower line presents lead texts for the menu keys.
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
*) The provisioning of external calling numbers is network
dependent. Even when it is provided it might happen that callers
are suppressing their numbers, in this case the display only shows
’Incoming...’. If a name is available to the external caller‘s number
in your system, it is also shown on the display. (Please contact your
system administrator whether the feature ’Name presentation for
external calls’ is available in your system).
Settings CallList Contacts CorpDirectory Web
<Traffic state> <Time> <Date>
<User name &
<
Calling/Called name & number > Extension number>
For SOS calls, dial xxx <Icons
<Menu key 1> <Menu key 2> <Menu key 3> <Menu key 4>

13BusinessPhone – Ericsson Dialog 4425 IP Vision
Description
Two display versions
The display examples in this guide are valid for both the Dialog
4425 v. 2 phone and the Dialog 4425 v. 1 phone, however the
displayed text simulates the Dialog 4425 v. 2 phone. If there is any
information for the other version than the one described, this is
presented in a “Telephone version note”.
Top menu
The top menu is in the black frame below. The appearance of the top
menu depends on which telephone version you are using (Dialog
4425 v. 1 phone or Dialog 4425 v. 2 phone), see examples below.
Dialog 4425 v. 1 phone:
Dialog 4425 v. 2 phone:
Settings CallList PhoneBook WAP Services
<Traffic state> <Time> <Date>
<User name &
<
Calling/Called name & number > Extension number>
For SOS calls, dial xxx <Icons
<Menu key 1> <Menu key 2> <Menu key 3> <Menu key 4>
Settings CallList Contacts CorpDirectory Web
<Traffic state> <Time> <Date>
<User name &
<
Calling/Called name & number > Extension number>
For SOS calls, dial xxx <Icons
<Menu key 1> <Menu key 2> <Menu key 3> <Menu key 4>

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision14
Display symbols
HHome
Home position (idle mode).
n or v Silent Ringing (a) or Level bar (b)
Appear on the same position
a) Silent Ringing has been activated. The ring signal is switched off.
b) Indicates the ringing volume.
Yor ZNew missed call
Indicates new missed and not checked incoming call(s). The
number beside the symbol indicates how many times this caller has
tried to call you.
yor zMissed call
Indicates missed but checked incoming call(s). The number beside
the symbol indicates how many times this caller has tried to call
you.
iIncoming call
Indicates an answered incoming call in the call list.
oOutgoing call
Indicates an outgoing call in the call list.
eScroll bar
If a list, for example your telephone directory or a list with several
menu options, is too long to be shown in the display, a scroll bar
appears as an indicator.
sChecked radio button
If a radio button is checked, the respective option has been
selected.
rUnchecked radio button
This means that the respective option is not selected.
VMessage.
Indicates that there is a message waiting.
WAccess warning.
Flashes when the access to system services is reduced (network
dependent).
PHeadset Preset
Indicates that the phone is set for incoming and outgoing calls to
be connected to the headset when you answer or make calls
without lifting the handset.

15BusinessPhone – Ericsson Dialog 4425 IP Vision
Description
FUp
Scroll up or to the left in the menu.
EDown
Scroll down or to the right in the menu.
Menu Structure
The available IP specific telephone and network functions can be
accessed via the menus. This section shows the structure for each
of the menus that can be selected from the Home menu.
Dialog 4425 v. 1 phone:
Å Æ Ç Use the navigation keys to go to the Settings, Call List,
PhoneBook or WAP Services menu.
Dialog 4425 v. 2 phone:
Å Æ Ç Use the navigation keys to go to the Settings, Call List,
Contacts, CorpDirectoryor Web menu.
When you have selected a menu with the navigation keys:
î Press a menu function key to select an option (see display).
Note: Since the Dialog 4425 IP Vision can be used in
different networks, some functions might not be supported
by your system.

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision16
Menu structure Dialog 4425 v. 1 phone
Menu structure for each of the menus that can be selected from
the idle menu. When you are navigating the menus, a selected
menu is marked with a black frame. Use the navigation keys and
the display menu keys to navigate in the menus.
Settings CallList PhoneBook WAP Services
Call
AddPhoneBook
Delete
Explanations
1) Only shown when there are missed calls.
A shortcut to “CallList” is established
n = Number of missed calls.
2) Not used.
3) Only used when option unit is connected.
4) Only shown when pre-defined WAP portal is
available.
5) Only available to your system administrator.
Home. Return to home position (idle mode).
Log off Absence n Missed 1
Dial Name
Edit
Delete
Add
Central Directory
Other WAP address
Home 4
Top m enu
Idle display menu keys
Time Format
Date Format
Time 2
Date 2
Programmable Keys
Ring Character
Time & date
Language
Display Contrast
Log Off Restriction 5
Option Unit 3
Hearing Level
Network LAN access control 5
DHCP 5
Web address
IP Address 5
Subnet Mask 5
Default Gateway 5
SW server from DHCP 5
SW Server 5
Proxy Server 5
Proxy Address 5
Proxy Port 5
Gatekeeper Discovery 5
Gatekeeper 5
Password
VLAN for LAN Port 5
VLAN for PC Port 5
Display menus
Keypad characters
Select Profile
Follow-me
External Follow-me
Absence Reason
Display menu keys
Standard
Increased

17BusinessPhone – Ericsson Dialog 4425 IP Vision
Description
Menu structure Dialog 4425 v. 2 phone
Menu structure for each of the menus that can be selected from
the idle menu. When you are navigating the menus, a selected
menu is marked with a black frame. Use the navigation keys and
the display menu keys to navigate in the menus.
Settings CallList Contacts CorpDirectory Web
Call
AddContact
Delete
Explanations
1) Only shown when there are missed calls.
A shortcut to “CallList” is established
n = Number of missed calls.
2) Not used.
3) Only used when option unit is connected.
4) Only shown when pre-defined WAP portal is
available.
5) Only available to your system administrator.
Home. Return to home position (idle mode).
Log off Absence n Missed 1
Dial Name
Edit
Delete
Add
Other WAP address
Home 4
Top m enu
Idle display menu keys
Time Format
Date Format
Time 2
Date 2
Programmable Keys
Ring Character
Time & date
Language
Display Contrast
Backlight
Log Off Restriction 5
Option Unit 3
Hearing Level
Network LAN access control 5
DHCP 5
Web address
IP Address 5
Subnet Mask 5
Default Gateway 5
SW server from DHCP 5
SW Server 5
Proxy Server 5
Proxy Address 5
Proxy Port 5
Gatekeeper Discovery 5
Gatekeeper 5
Password
VLAN for LAN Port 5
VLAN for PC Port 5
Display menus
Keypad characters
Select Profile
Follow-me
External Follow-me
Absence Reason
Display menu keys
Standard
Increased

Description
BusinessPhone – Ericsson Dialog 4425 IP Vision18
Tones & Signals
Tones are audible in the handset.
Ringing signals are emitted from the phone.
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits,
active diversion on telephone)
Ringing tone
(Ringing signal to called party)
- repeated after 4 s
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Call Waiting tone
Congestion tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
(Sent to all parties during Intrusion)
Internal ringing signal - repeated after 4 s
External ringing signal - repeated after 4 s
Automatic Callback signal

19BusinessPhone – Ericsson Dialog 4425 IP Vision
Start the Phone – Log On/Off
Start the Phone – Log On/Off
All system settings for your IP phone must be set by the system
administrator before you can use the phone.
Connect the required cables.
See section “Installation” on page 132.
Note: Depending on the settings in your network and
telephone system, the start up procedure may be different
from phone to phone. Check the display on your phone and
read the required sections in this chapter to continue with
the start up procedure.
When this is done, and the phone is connected to the local network
(LAN), your phone starts the start-up procedure automatically
when connected to the mains.
Notes:
The phone does not work during a power failure. After a
power failure the phone will restart automatically. However,
when a password is requested, you must log on before the
phone can be used again.
Reset the phone
If your phone does not work properly, you can use the following
procedure to reset the phone. This procedure will also clear the
Call list. After the procedure you must log on again to use the
phone.
íÉ# Press simultaneously for at least one second to reset the
phone.

Start the Phone – Log On/Off
BusinessPhone – Ericsson Dialog 4425 IP Vision20
Start the Phone
Connect the phone to the local network.
See the Installation section, “Install cables” on page 135.
If an external power adapter is used:
Connect the adapter to the mains and connect the plug from
the adapter to “POWER” on the underside of your phone.
See the Installation section, “Install cables” on page 135.
After a few seconds the Headset key lamp will light for about five
seconds, then the displays shows:
The xindicates a timer counting down seconds. If no key is
pressed during this time, “no change” is selected automatically.
Notes: The administrator mode is used to change the IP
settings of the phone. All administrator mode changes
should be done by your system administrator.
If you want to use the previously stored settings, you can
speed up the procedure by pressing the Loudspeaker key.
Now the display informs you that the phone is connecting to the
server and that the software is loading. This takes about
15 seconds. After a self-test, the phone is ready for log on.
Settings CallList Contacts ?
User administrator mode to change IP settings
(x)
(No change)