Ericsson Dialog 4186 High User manual

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Dialog 4186 High
Analog Telephone for Ericsson MX-ONE™ communication system
User Guide

Title
EN/LZT 103 007 R1A
© Ericsson Enterprise AB 2005

3Dialog 4186 High
Table of Contents
Table of Contents
Welcome .......................................................... 4
Description ....................................................... 6
Free Seating ................................................... 13
Incoming Calls ...............................................14
Outgoing Calls ...............................................17
During Calls ....................................................32
Phonebook ....................................................38
Call Forwarding ..............................................44
Absence Information ......................................54
Messages ...................................................... 56
Group Features ..............................................59
Other Useful Features ..................................... 61
Settings ..........................................................67
Accessories ................................................... 80
Installation ...................................................... 82
Troubleshooting ..............................................86
Glossary .........................................................87
Index .............................................................. 88

Welcome
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Welcome
Welcome to the user guide for the Ericsson Dialog 4186 High. This
guide describes the available features of the telephone when it is
connected to an Ericsson MX-ONE™ communication system.
The functions and features available with this telephone are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4186 High as it is programmed at delivery from
the factory. There may be some differences in the way your phone
is programmed. Please consult your system administrator if you
need further information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Disposal of the product
Your product should not be placed in municipal waste. Please check
local regulations for disposal of electronic products.

5Dialog 4186 High
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at:
http://www.ericsson.com/sdoc

Description
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Description
(bottom side)
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2345
6789
10
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24
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Description
1 Display
2x24 characters. Indicates call duration and date and time. See
section “Display information” on page 10.
2Alarm
Set, confirm or view an alarm. See section “Alarm Clock” on
page 61.
3 Scroll left
Scroll left in redial memory, menus and Phonebook.
4 Scroll right
Scroll right in redial memory, menus and Phonebook.
5 Phonebook
Access the Phonebook. See section “Phonebook” on page 38.
6Program
a. Activate the programming mode.
b. Show the duration of the last incoming call. See section “Call
Timer” on page 37.
7Delete
a. Delete the last entry. Also used as backspace.
b. Cancel an alarm. See section “Alarm Clock” on page 61.
8Pause
Insert a pause if you have to wait for dial tone. Also used to snooze
an alarm. See sections “Wait for dial tone” on page 18, “Pause
length” on page 75 and “Alarm Clock” on page 61.
9Redial
Last number redial. The 20 last dialed numbers are stored for
redialling. See section “Last Number Redial” on page 19.
10 Message Waiting lamp
A flashing light indicates a waiting message. See section
“Messages” on page 56.
11 Programmable keys (function keys)
Ten keys for storing frequently used numbers. You can store two
numbers per key (first level and second level). See sections “Dial by
a function key” on page 26 and “Set the number of programmable
keys” on page 73.
12 Microphone
Used for handsfree conversation.

Description
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13 Mute
a. Switch microphone on or off. See section “Mute” on page 33.
b. Switch off the ring signal in idle mode or when ringing. See
sections “Silent ring” on page 16 and “Mute ring signal” on
page 16.
14 Loudspeaker on/off
Switch loudspeaker on or off. See section “During Calls” on
page 32.
15 Headset key
Activate headset. See section “Headset (optional)” on page 80.
16 R-key
Used for example to make an inquiry, to transfer a call or to
establish a conference, see section “During Calls” on page 32.
Note: Sometimes it is required to change the flash time for
the R-key, see section “Flash time” on page 74.
17 Volume control
Adjust the volume. See section “Handset, headset and
loudspeaker volume” on page 67.
18 Loudspeaker
19 Prog On/Off switch
Enable or disable the program key. See section “Enable/Disable
function key programming” on page 79.
20 Message Waiting switch
Switch Message Waiting indication on or off. Also used to reverse
the polarity in case of crossed line cables. See section “Message
Waiting indication” on page 79.
21 Data port
Used to connect a modem, PC or other phone equipment.
22 Handset
Supplied with hearing aid feature as standard.
Please note: The handset can attract and trap small metal
objects in the earcap region.

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Description
23 Power adapter connection
24 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.

Description
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Display information
The display gives you visual feedback on all actions that you
perform. The following pages show examples of information
displays from different telephone states. The size of the display is
2x24 characters.
Idle phone (idle mode)
When your phone is idle, the upper line shows your extension
number (if programmed, see section “Telephone ID” on page 72).
The lower line shows the date and the time.
Note: You can set different formats for the date and time,
see section “Date and Time” on page 70.
During a call
During a call, the display shows the Call Timer on the upper line to
the right. If you initiated the call, the dialed number will appear on
the second line to the right:
During programming
The display helps you during programming and shows the
activated menu, for example:
4455
01-15 10:38
4455 00:02:15
0-00460812345678
HEADSET PRESET

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Description
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ring tone or queue tone every 4 seconds
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
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Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

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Free Seating
Free Seating
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example,
flexible office workers, persons mostly working outside the office,
etc. As a Free Seating user and working from the office, you logon
to any free phone set that will be temporarily assigned with your
extension number and your system authorities.
To log on
uLift the handset.
*11* Dial.
z* Enter the authorization code and press.
z# Enter your phone number and press.
dReplace the handset to finish the procedure.
The display shows your phone number.
Note: An earlier version of the Free Seating feature uses
another procedure: To log on, dial *10*extension No. #.
To log off
uLift the handset.
#11# Dial.
dReplace the handset to finish the procedure.
Note: An earlier version of the Free Seating feature uses
another procedure: To log off, dial #10#.

Incoming Calls
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Incoming Calls
Answer calls
A ring signal indicates an incoming internal or external call. You can
see the duration of incoming calls, see section “Call Timer” on
page 37.
Note: To answer calls via the headset, see section
“Headset (optional)” on page 80.
To answer an incoming call:
uLift the handset.
Handsfree
ÂPress without lifting the handset.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂPress to terminate a handsfree call.
On another extension
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension.
You receive busy tone.
8Press.
Note: France, press 4; Sweden, press 6

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Incoming Calls
Answer a second call
A call waiting tone will inform you, during a conversation, that a
second call is waiting. You have two options.
Option 1:
Finish the ongoing call:
dReplace the handset.
The new call will be signalled on your phone.
uLift the handset to receive the new call.
Option 2:
Ask the party you are speaking with to wait:
¸d Press and replace the handset.
The waiting call will be signalled on your phone.
uLift the handset to receive the new call.
After finishing the new call:
dReplace the handset.
Your first call will be signalled on your phone.
uLift the handset to receive the first call again.

Incoming Calls
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Mute ring signal
If the phone rings at an inconvenient moment:
ÉPress to suppress the ringing.
The ring signal will silence. The Loudspeaker key is flashing and the
display shows:
Note: When a headset is connected, both the
Loudspeaker key and the Headset key are flashing.
The display will toggle between RINGER OFF and
INCOMING CALL. When the calling party hangs up, the Mute
key lamp flashes and the display steadily shows RINGER OFF, i.e.
the phone is set for Silent ring (see below).
Press any key to turn the ring signal on again.
Silent ring
If you do not want to be disturbed by the ring signal but still want to
be able to answer an incoming call, you can switch off the ring
signal.
ÉPress to switch off the ring signal.
The display shows RINGER OFF, and the Mute key lamp flashes
to indicate silent ringing. The ring signal will automatically be
switched on the next time you lift the handset or press any key.
Do not disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
*27# Dial to activate.
Special dial tone.
or.
#27# Dial to deactivate.
dReplace the handset to finish activation/deactivation.
4455 RINGER OFF
01-15 10:38

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Outgoing Calls
Outgoing Calls
Make calls
Notes:
To make calls via the headset, see section “Headset
(optional)” on page 80.
You can see the duration of outgoing calls, see section “Call
Timer” on page 37.
How to make internal and external calls.
uLift the handset and dial either:
zAn extension number to make an internal call.
Or:
0z The digit or digits to get an external line and the external
number.
Note: The digit or digits used for external call access,
depend on the configuration of the system.
dReplace the handset to end the call.
Notes:
You can make your calls more quickly, using Common
Speed Dialing numbers and by programming your own
Speed Dialing numbers, see section “Speed Dialing” on
page 24.
If you receive a queue tone when dialing the digit or digits
to get an external line (if the feature Least Cost Routing is
used in the system), keep waiting. Once a line becomes
free, you will receive a dial tone. If a warning tone is heard,
the selected line is marked “Expensive”.

Outgoing Calls
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Handsfree
With the handset on hook.
ÂPress without lifting the handset.
zDial the number.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂPress to terminate a handsfree call.
Wait for dial tone
Sometimes it is necessary to wait for a new dial tone after dialing
the prefix digit when making an external call. In such situations, you
must store the pause for a new dial tone into the number:
°Press.
Note: You can program the length of a pause, see section
“Pause length” on page 75.
Number presentation restriction
If you do not want your name and number to be displayed to the
person you are calling, you can use the following procedure.
Notes:
This feature might be blocked for use on your extension
(preprogrammed by your system administrator).
The number presentation restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next
time you want to use it.
uLift the handset.
*42# Dial and wait for a new dial tone.
zDial the number.
Your name and number is not indicated on the called person´s
display.

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Outgoing Calls
Individual External Line
To make a call on a specific external line:
uLift the handset.
*0* Dial.
z# Dial the individual external line number and press.
zDial the digit or digits to get an external line and the external
number.
Last Number Redial
When you initiate a call (internal or external) the phone
automatically stores all the dialed digits, irrespective of whether the
call was successful or not.
Your phone stores the last 20 dialed numbers. The call position and
the Call Timer record for each number is also stored. Stored
numbers can consist of maximum 24 digits. If you have dialed the
same number more than one time, this number will only be saved
once.
The last dialed number is always the first one that appears in the
display when you press the Redial key, for example:
POS 1 means that the number is stored at the first position.
Note: To redial a number that incorporates a pause for a
new dial tone, you must indicate to the telephone where in
the number it must pause and wait for the new dial tone. To
do this, press the Pause key at the proper place in the
number. See section “Wait for dial tone” on page 18.
µPress.
The display shows the last dialed number. If you are looking for
another number, use the Scroll keys to find the required number.
uLift the handset to redial the number.
POS 1 00:02:15
0-00460812345678

Outgoing Calls
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Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or
not.
Note: To redial a number that incorporates a pause for a
new dial tone, you must indicate to the telephone where in
the number it must pause and wait for the new dial tone. To
do this, press the Pause key at the proper place in the
number. See section “Wait for dial tone” on page 18.
uLift the handset.
*** Press to redial the last dialed external number.
Note: Finland and Sweden, dial **0
When you receive a busy tone
If you call an extension and receive a busy tone or get no answer or
all external lines are busy you can use these methods:
Callback
If a called extension is busy or there is no answer:
6Press.
It can take several seconds before the procedure is executed.
Note: France, Finland and Sweden, press 5
dReplace the handset to finish the procedure.
You are called back (recall ring signal) when the ongoing call is
finished or the next time a new call is finished. You have to answer
within eight seconds, otherwise the Callback service is cancelled.
uLift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at
the same time.