Ericsson Dialog 4187 Plus User manual

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Dialog 4187 Plus
BusinessPhone Communication Platform
User Guide

BusinessPhone – Ericsson Dialog 4187 Plus2
EN/LZTBS 180 301 R1A
© Ericsson Enterprise AB 2006

3BusinessPhone – Ericsson Dialog 4187 Plus
Table of Contents
Table of Contents
page
Welcome .......................................................... 4
Description ....................................................... 8
Safety Instructions .......................................... 13
Incoming Calls ............................................... 14
Outgoing Calls ............................................... 16
During Calls .................................................... 27
Call Forwarding .............................................. 35
Absence Information ...................................... 41
Mailbox System .............................................. 45
Group Features .............................................. 54
Other Useful Features ..................................... 57
Security .......................................................... 66
Least Cost Routing ........................................ 68
Settings .......................................................... 69
Accessories ................................................... 88
Useful Hints .................................................... 90
Installation ...................................................... 91
Troubleshooting .............................................. 96
Glossary ......................................................... 97
Index .............................................................. 99

Welcome
BusinessPhone – Ericsson Dialog 4187 Plus4
Welcome
Welcome to the User Guide for the Dialog 4187 Plus in the
BusinessPhone Communication Platform from Ericsson.
The BusinessPhone Communication Platform consists of
BusinessPhone 50, BusinessPhone 128i, and BusinessPhone 250.
The features described in this User Guide are related to version 8.0
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a license that has to be bought separately.
The User Guide describes the features of the BusinessPhone
Communication Platform and the Dialog 4187 Plus with a default
programming. There may be some differences in the way your
phone is programmed. Please consult your system administrator
if you need further information.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/

5BusinessPhone – Ericsson Dialog 4187 Plus
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares that
this telephone is in conformity with the essential requirements and
other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at:
http://www.ericsson.com/sdoc

Welcome
BusinessPhone – Ericsson Dialog 4187 Plus6
Important User Information
Safety instructions
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for
which it is designed.
• For mains powered telephones: Only operate with the mains
power voltage indicated. If you are uncertain of the type of
power supplied to the building, consult property management
or your local power company.
• For mains powered telephones: Avoid placing the telephone's
power cable where it can be exposed to mechanical pressure
as this may damage the cable. If the power supply cord or plug
is damaged, disconnect the product and contact qualified
service personnel.
• Headsets used with this equipment must comply with EN/IEC
60950-1 and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment
without seeking approval from the party responsible for
compliance. Unauthorized
• changes or modifications could void the user's authority to
operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of
the leak.
• Do not spill liquid of any kind on the product or use the
equipment near water, for example, near a bathtub, washbowl,
and kitchen sink, in a wet basement or near a swimming pool.

7BusinessPhone – Ericsson Dialog 4187 Plus
Welcome
• Do not insert any object into equipment slots that is not part of
the product or auxiliary product.
• Do not disassemble the product. Contact a qualified service
agency when service or repair work is required.
• Do not use a telephone (other than cordless type) during an
electrical storm.
• The handset may attract and retain small metal objects in the
earcap region.
Disposing of the product
• Your product should not be placed in municipal waste. Please
check local regulations for disposal of electronic products.

Description
BusinessPhone – Ericsson Dialog 4187 Plus8
Description
(bottom side)
22
18
2345
6789
10
11
12
13
14 15
16
19
20
21
1
17

9BusinessPhone – Ericsson Dialog 4187 Plus
Description
1Display
2x24 characters. See section “Display Information” on page 11.
2Alarm
To set or view an alarm. See section “Alarm” on page 57.
3 Scroll left
Scroll left in redial list, menus and Phonebook.
4 Scroll right
Scroll right in redial list, menus and Phonebook.
5 Phonebook
To access the integrated telephone directory. See section
“Phonebook” on page 21.
6Program
a. To activate the programming mode.
b. To show the duration of the last incoming call. See section “Call
Timer” on page 34.
7Delete
a. To delete the last entry, and backspace function.
b. To cancel an alarm. See section “Alarm” on page 57.
8Pause
Not used in conjunction with the BusinessPhone Communication
Platform.
9CallList
The last 50 dialled/received numbers are stored for redialling. See
section “Call List” on page 18.
10 Message Waiting
A flashing light indicates a waiting message. See section “Mailbox
System” on page 45.
11 Programmable keys
Ten keys (including the Message Waiting key) for storing frequently
called numbers. You can store two numbers per key, see section
“Dial-by-Name” on page 26.
12 Mute
a. Switch microphone in handset, headset or handsfree
microphone on or off. See section “During Calls” on page 27.
b. Mute ringing tone in idle mode temporarily.
See section “Mute” on page 28.
13 Loudspeaker key
For handsfree mode. See section “During Calls” on page 27.

Description
BusinessPhone – Ericsson Dialog 4187 Plus10
14 Headset key
See section “Headset” on page 88.
15 R-key
To make an inquiry, to transfer a call or to establish a conference,
see section “During Calls” on page 27.
Note: Sometimes it is necessary to change the flash time
for the R-key, see section “Flash Time” on page 78.
16 Volume control
To adjust the volume for the handset, headset and loudspeaker.
See section “Handset, Loudspeaker and Headset Volume” on
page 70.
17 Microphone
18 Loudspeaker
19 Prog On/Off switch
To enable or disable the program key. See section “Settings” on
page 69.
20 Message Waiting switch
To switch the Message Waiting indication on or off. Also used to
reverse the polarity in case of crossed line cables. See section
“Settings” on page 69.
21 Data port
To connect a modem, PC or other telephone equipment.
22 Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.

11BusinessPhone – Ericsson Dialog 4187 Plus
Description
Display Information
The display gives you visual feedback on all actions that you
perform. When your phone is idle, the upper line shows your name
and extension number (if programmed, see section “Telephone ID”
on page 74). The lower line shows the date and the time.
During an outgoing call, the display shows the dialled number in the
lower row on the right and when the call is established also the Call
Timer in the upper row on the right:
When an incoming call is ringing on your phone, the display shows
the caller’s number in the upper row on the right. The caller’s
number can be an internal or an external number if provided by the
network provider. If no external number is provided the internal
number of your trunkline is displayed.
When answering the call, the display shows the caller’s number on
the lower row on the right and the Call Timer in the upper row on
the right. If the caller’s number is stored in the integrated
Phonebook, the number will be replaced by the dedicated name.
Your display also assists you during programming by showing the
activated menu, for example:
SMITH 4711
12-05 11:55
SMITH 4711 00:01:53
00043181100
222811005446
12-05 11:55
SMITH 4711 00:01:23
222811005446
HEADSET PRESET

Description
BusinessPhone – Ericsson Dialog 4187 Plus12
Tones & Signals
Tones are audible in the handset.
Ringing signals are emitted from the phone.
Note: The tones and ringing signals in this guide refer to the
standard system but may vary between countries.
Dial tone
(System ready to accept digits)
Special dial tone
(System ready to accept digits.
The special dial tone indicates an
active diversion, an active absence
information or waiting messages.)
Ringing tone
(Ringing signal to called party)
- repeated after 4 s
Special ringing tone - repeated after 4 s
Busy tone
(Called party is busy)
Number unobtainable tone
(Called number not accessible or vacant)
Call Waiting tone
Blocking tone
(Call cannot be executed due to
congestion or called party blocked)
Verification tone
(Verification that ordered function is
accessed)
Intrusion tone
(Sent to all parties during Intrusion)
Internal ringing signal - repeated after 4 s
External ringing signal - repeated after 4 s
Automatic Callback signal

13BusinessPhone – Ericsson Dialog 4187 Plus
Safety Instructions
Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons.
Please note the following:
• Do not use this product near water, for example, near a
bath tub, wash bowl, kitchen sink or laundry tub, in a wet
basement or near a swimming pool.
• Avoid using a phone (other than a cordless type) during
an electrical storm. There may be a remote risk of electric
shock from lightning.
• Do not use the phone to report a gas leak in the vicinity of
the leak.
• Use only the power adapter supplied with the telephone.
• The handset may attract and retain small metal objects in
the earcap region.

Incoming Calls
BusinessPhone – Ericsson Dialog 4187 Plus14
Incoming Calls
A ringing signal indicates an incoming internal or external call.
Answer Calls
uLift the handset.
Handsfree
You can also answer calls handsfree.
ÂPress without lifting the handset.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂPress to terminate a handsfree call.
Headset
If a headset is connected to your phone:
ÍPress without lifting the handset.
You are connected to the caller via the headset.
ÏÍPress to terminate a headset call.

15BusinessPhone – Ericsson Dialog 4187 Plus
Incoming Calls
To another extension (Call pick-up)
You can answer a call to another extension from any phone in your
office.
uz Lift the handset and call the ringing extension.
You receive busy tone.
6Press.
Note: The number for answering calls to another extension
may differ from country to country, see table “Alternative
Programming for Camp-on, Automatic Callback, Call Pick-
up, Intrusion” on page 69.
Answer a second call
See section “Call Waiting” on page 32.
Silent Ringing
This function is useful if you do not want to be disturbed by the
ringing of the telephone.
In idle mode:
ÉPress to turn the ringing tone temporarily off.
The Mute key flashes in slow intervals, and the display shows:
If you receive an incoming call when the ringer is off, the display will
toggle between RINGER OFF and INCOMING CALL.
Press any key to turn the ringing tone back on.
SMITH 4711 RINGER OFF
12-05 11:55

Outgoing Calls
BusinessPhone – Ericsson Dialog 4187 Plus16
Outgoing Calls
Make Calls
To make internal and external calls:
uLift the handset:
zDial either a directory number to make an internal call.
Or:
0z Dial the digit(s) for external line access and the desired public
number.
Note: Which digit to press for external line access depends
on the configuration of the system.
The display shows the dialled number in the lower row:
dReplace the handset to end the call.
Note: For faster calling, see sections “Common
Abbreviated Numbers” on page 24 and “Dial-by-Name” on
page 26.
SMITH 4711 00:00:00
00043181100

17BusinessPhone – Ericsson Dialog 4187 Plus
Outgoing Calls
Handsfree
You can also make calls handsfree.
ÂPress without lifting the handset.
zDial the number.
You are connected to the caller via the loudspeaker and
microphone.
ÄÂPress to terminate a handsfree call.
Headset
If a headset is connected to your phone:
ÍPress without lifting the handset.
zDial the number.
You are connected to the caller via the headset.
ÏÍPress to terminate a headset call.

Outgoing Calls
BusinessPhone – Ericsson Dialog 4187 Plus18
Call List
The Call List includes a complete history of recently made calls. It
offers access to previously dialed/received, internal/external
numbers.
The Call List provides following options:
• Storing the last 50 dialed/received calls (first in - first out
principle).
• Calling or erasing the listed entries.
• Scrolling through the list, starting with the last dialed/received
call.
• Indication of time and date of the calls.
• Indication of the number of call attempts.
In case of any new missed calls in the list their number is shown on
the display.
The example below shows two new missed calls
ÐPress the Call List key.
The display shows the last dialled/received number.
4711 02 New
22-11 08:35

19BusinessPhone – Ericsson Dialog 4187 Plus
Outgoing Calls
Example 1: Incoming call
Example 2: Outgoing call
Note: Repeated outgoing calls to the same number are
only stored once.
¯or ·Press to scroll through the Call list.
When the desired call list entry appears in the display you have the
option to call or to delete the entry.
Note: Once a new missed call has been displayed, the
telephone automatically marks it as read and the counter in
the idle display will be reduced accordingly.
POS 1 states that the number is stored at the first
position.
22281100 states the caller’s number
N 02 states two call attempts were received for this
number. The maximum number of call attempts
is 99.
21-11 19:45 states that the date and time of the last call
attempt.
POS 2 states that the number is stored at the second
position.
00:13:23 states the call duration of the call
12345 states the dialled number
22281100
POS 1 N 02 21-11 19:45
POS 2 00:13:23
12345

Outgoing Calls
BusinessPhone – Ericsson Dialog 4187 Plus20
uLift the handset to call the entry
The number is shown in the display while dialling and during the
call.
Note: When a call list entry of type “incoming” (see
Example 1 above) is called it automatically changes to the
type “outgoing” (see Example 2 above).
®Press and hold for two seconds to delete the entry
When the erasing procedure is completed
Note: If the Delete button is pressed and hold for eight
seconds the entire list will be deleted. When the erasing
procedure is completed the telephone switches back to the
idle display.