Ericsson Dialog 4224 Operator User manual

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Dialog 4224 Operator / Dialog 3214
BusinessPhone Communication Platform
User Guide
Dialog4224En.book Page 1 Tuesday, August 24, 2004 5:40 PM

BusinessPhone – Dialog 4224 Operator / Dialog 32142
EN/LZTBS 170 340 R1A
© Ericsson Enterprise AB 2004
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3BusinessPhone – Dialog 4224 Operator / Dialog 3214
Table of Contents
Table of Contents
page
Welcome .......................................................... 4
Description ....................................................... 6
Attendance .................................................... 19
Incoming Calls ............................................... 21
Outgoing Calls ............................................... 23
Phone Book ................................................... 36
During Calls .................................................... 37
Call Ordering .................................................. 44
Call Metering .................................................. 47
Call Forwarding .............................................. 56
Absence Information ...................................... 59
Messages ...................................................... 64
Security .......................................................... 75
Group Features .............................................. 78
ISDN Facilities ................................................ 83
Other Useful Features ..................................... 88
Write Text ....................................................... 94
Settings .......................................................... 95
Accessories ................................................. 105
Useful Hints .................................................. 112
Installation .................................................... 113
Glossary ....................................................... 124
Index ............................................................ 128
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Welcome
BusinessPhone – Dialog 4224 Operator / Dialog 32144
Welcome
Welcome to the User Guide for the Dialog 4224 Operator /
Dialog 3214 in the BusinessPhone Communication Platform from
Ericsson. The BusinessPhone Communication Platform consists of
BusinessPhone Compact, BusinessPhone 50,
BusinessPhone 128i and BusinessPhone 250.
The features described in this User Guide are related to version 7.0
or higher of the BusinessPhone Communication Platform. Some
might not work in earlier versions of the system and/or might be
protected by a licensethat has to be bought separately.
The User Guide describes the facilities of the BusinessPhone
Communication Platform and the Dialog 4224 Operator /
Dialog 3214 with a default programming. There may be some
differences in the way your phone is programmed. Please consult
your system administrator if you need further information.
This guide will demonstrate how the Operator’s Console helps
operators handle the functions of the BusinessPhone
Communication Platform. The Dual-Function keys allow two
functions to be combined on the same keys.
The latest version of this User Guide can also be downloaded from:
http://www.ericsson.com/enterprise/
Note: Dialog 4224 Operator / Dialog 3214 is a system
telephone, i.e. it can only be used for an Ericsson private
branch exchange that supports this type of telephone.
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5BusinessPhone – Dialog 4224 Operator / Dialog 3214
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Ericsson media, Ericsson
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Ericsson will not be liable for any damages
arising from use of an illegal modified or altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Ericsson Enterprise AB, S-131 89 Stockholm, declares
that this telephone is in conformity with the essential requirements
and other relevant provisions of the R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc
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Description
BusinessPhone – Dialog 4224 Operator / Dialog 32146
Description
Dialog 4224 Operator
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7BusinessPhone – Dialog 4224 Operator / Dialog 3214
Description
1Display
5x40 characters. See section “Display info” on page 14.
2 Menu Function keys
The functions depend on the traffic state and will be shown on the
last line of the display. When you are requested to (see display),
press the required key to access the function.
3 2nd
Key for access to secondary key functions (These functions are
stated on the second line of the corresponding key).
4 Message
To send and receive messages. See section “Messages” on
page 64.
5 Info
To enter information. See section “Absence Information” on
page 59.
6 Dual-Function programmable keys
Storing numbers, program functions. See section “Settings” on
page 95.
7 Clear key left / Clear key right
To disconnect the left or right call, see section “Incoming Calls” on
page 21.
8 Speech left / Speech right
To have speech connection with the left or right displayed caller.
Also used to intrude on a busy extension. See sections “Incoming
Calls” on page 21 and “Outgoing Calls” on page 23.
9 Off Duty
Sets the console in Off Duty state. See section “Attendance” on
page 19.
10 Monitor
To monitor a call on hold. See sections “Supervise long distance
calls” on page 32 and “Individual Hold and monitor” on page 41.
11 Loop 1 / 2 / 3
To put calls on hold or camp-on calls. See sections “Outgoing
Calls” on page 23 and “During Calls” on page 37.
12 Notify
To reserve an extension or external line when you receive busy
extension or external line. See section “Outgoing Calls” on
page 23.
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Description
BusinessPhone – Dialog 4224 Operator / Dialog 32148
13 Mute
To switch the microphone on or off. See section “During Calls” on
page 37.
14 Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 37.
15 Headset key
See section “Headset - Dialog 4224 Operator” on page 107.
16 Answer/Extend / Enter
a. To answer/extend calls. See sections “Incoming Calls” on
page 21, “Outgoing Calls” on page 23, “Call Metering” on
page 47, “Group Features” on page 78 and “Other Useful
Features” on page 88.
b. To enter/select information. See sections “Attendance” on
page 19 and “Messages” on page 64.
17 Volume control
To adjust the volume. Also space/backspace in writing mode. See
sections “Settings” on page 95 and “Write Text” on page 94.
18 Microphone
19 Optional key panel
17 Dual-Function programmable keys per key panel.
Four panels can be connected.
Note: Use only optional key panels of type DBY 419 01.
20 Loudspeaker
21 Handset with hearing aid function
Please note: The handset may attract and retain small
metal objects in the earcap region.
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9BusinessPhone – Dialog 4224 Operator / Dialog 3214
Description
Dialog 3214
1Display
5x40 characters. See section “Display info” on page 14.
2 Menu Function keys
The functions depend on the traffic state and will be shown on the
last line of the display. When you are requested to (see display),
press the required key to access the function.
3 2nd
Key for access to secondary key functions (These functions are
stated on the second line of the corresponding key).
4 Message
To send and receive messages. See section “Messages” on
page 64.
1
2
21
3
4
5
6
7
8
9
10
11
12
13
8
9
14
15
16 17
18 19 19 19 19
6
20
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Description
BusinessPhone – Dialog 4224 Operator / Dialog 321410
5 Info
Enter information. See section “Absence Information” on page 59.
6 Dual-Function programmable keys (A-C)
Storing numbers, program functions. See section “Settings” on
page 95.
7 Dual-Function programmable key (B) / Headset key
a. Storing numbers and program functions.
b. The Headset function is only available with option unit
(DBY 410 02) installed. The Headset key is programmed by the
system administrator. See section “Accessories” on page 105.
8 Clear key left / Clear key right
To disconnect the left or right call, see section “Incoming Calls” on
page 21.
9 Speech left / Speech right
To have speech connection with the left or right displayed caller.
Also used to intrude on a busy extension. See sections “Incoming
Calls” on page 21 and “Outgoing Calls” on page 23.
10 Off Duty
Sets the console in Off Duty state. See section “Attendance” on
page 19.
11 Monitor
To monitor a call on hold. See sections “Supervise long distance
calls” on page 32 and “Individual Hold and monitor” on page 41.
12 Loop 1 / 2 / 3
To put calls on hold or camp-on calls. See sections “Outgoing
Calls” on page 23 and “During Calls” on page 37.
13 Notify
To reserve an extension or external line when you receive busy
extension or external line. See section “Outgoing Calls” on
page 23.
14 Volume control
To adjust the volume. Also space/backspace in writing mode. See
sections “Settings” on page 95 and “Write Text” on page 94.
15 Mute
To switch the microphone on or off. See section “During Calls” on
page 37.
16 Loudspeaker on/off
To switch the loudspeaker on or off. See section “During Calls” on
page 37.
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