Ericsson Dialog 4223 Professional User manual

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Dialog 4223 Professional/Dialog 4225 Vision
System Telephones for Ericsson MD110 and MX-ONE™ Telephony Switch
D4 Mode
User Guide

EN/LZT 103 68 R4A
© Ericsson Enterprise AB 2006

3Dialog 4223 Professional/Dialog 4225 Vision
Table of Contents
Table of Contents
Welcome .......................................................... 4
Important User Information ............................... 6
Description ....................................................... 7
Free Seating (optional) .................................... 28
Incoming Calls ............................................... 29
Outgoing Calls ............................................... 35
During Calls .................................................... 52
Call Metering .................................................. 59
Call Forwarding .............................................. 62
Absence Information (optional) ....................... 76
Messages ...................................................... 79
Group features ............................................... 85
Other Useful features ...................................... 89
Settings .......................................................... 98
Accessories ................................................. 116
Installation .................................................... 123
Troubleshooting ............................................ 131
Glossary ....................................................... 134
Index ............................................................ 135

Welcome
Dialog 4223 Professional/Dialog 4225 Vision4
Welcome
Welcome to the user guide for the Ericsson Dialog 4223
Professional and Ericsson Dialog 4225 Vision. This guide
describes the available features of the telephones when they are
connected to Ericsson MD110 or Ericsson MX-ONE™
Telephony Switch.
The functions and features available with these telephones are
designed for easy use in all different telephone handling situations.
The user guide describes the functions and features of the
Ericsson Dialog 4223 Professional and Ericsson Dialog 4225
Vision as they are programmed at delivery from the factory. There
may be some differences in the way your phone is programmed.
Please consult your system administrator if you need further
information.
Some markets use differing codes for some features. In this guide
they are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml

5Dialog 4223 Professional/Dialog 4225 Vision
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.

Important User Information
Dialog 4223 Professional/Dialog 4225 Vision6
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected
equipment, the following basic safety precautions should
always be followed to reduce risk of fire, electrical shock
and other personal injury.
• Follow instructions in the equipment's user guide or other
documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power
voltage indicated. If you are uncertain of the type of power supplied to the
building, consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized
changes or modifications could void the user's authority to operate the
equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the
product or auxiliary product.
• Do not disassemble the product. Contact a qualified service agency
when service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical
storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.

7Dialog 4223 Professional/Dialog 4225 Vision
Description
Description
Dialog 4223 Professional
1Display
See section “Display information” on page 16.
2 Display menu keys
The key functions depend on the traffic state. When you are
requested “(see display)”, press the required key to access the
feature.
3Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 40. The feature can be removed or moved to
another programmable function key by your system administrator.
1
2
8
5
b
5
7
13
14
6
10
11
9
12
15
16 16
3
4
17

Description
Dialog 4223 Professional/Dialog 4225 Vision8
4 Diversion (Follow-me)
Indicating/activating and deactivating Diversion (Follow-me). See
section “Call Forwarding” on page 62. The feature can be removed
or moved to another programmable function key by your system
administrator.
5 Programmable function keys
Program numbers or features. See section “Programming of
function keys” on page 98.
Note: The key marked with a “b” is also used to program a
melody, see section “Melody Ringing” on page 109.
6 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
7 Microphone
Used for handsfree conversation.
8Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
9 Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 117.
10 Loudspeaker on/off
a. Activate handsfree conversation. See section “During Calls” on
page 52.
b. Activate Loudspeaker Preset. See section “Headset Preset” on
page 118.
11 Mute
a Switch the microphone on or off during a call. See section
“Mute” on page 53.
b Switch off the ring signal in idle mode or when ringing. See
section “Mute ring signal” on page 108 and “Silent Ringing” on
page 108.
12 Volume control
Adjust the volume. See section “Settings” on page 98.
13 Loudspeaker

9Dialog 4223 Professional/Dialog 4225 Vision
Description
14 Handset
Supplied with hearing aid feature as standard. An extra handset
can be connected, see section “Accessories” on page 116.
Please note: The handset can attract and trap small metal
objects in the earcap region.
15 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 120.
16 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 116. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
17 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
D4 mode information
The Dialog 4223 Professional phone can be connected to the
exchange in two different modes (user interfaces), either D3 mode,
or D4 mode. There is one user guide for each mode.
To find out the mode for your telephone, check the right hand side
of the second row of the display (see picture), when the telephone
is in idle mode:
• No extension number is shown (i.e. blank) - your telephone is
using D4 mode = This is the correct guide.
• Extension number is shown - your telephone is using D3 mode
= This is not the correct guide, download the user guide from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: This user guide is not valid for the Dialog 4223
Professional in D3 mode.
Brown James 2222 11:06 28 Aug 2003
Absence Account Authority more...

Description
Dialog 4223 Professional/Dialog 4225 Vision10
Dialog 4225 Vision
1Display
See section “Display information” on page 16.
2 Display menu keys
The key functions depend on the traffic state. When you are
requested “(see display)”, press the required key to access the
feature.
3 Navigation key left
Navigate one step to the left in the top menu. See section “Display
information” on page 16.
4Home
Return to home position (idle mode), when you are navigating the
top menu. See section “Display information” on page 16.
5 Navigation key right
Navigate one step to the right in the top menu. See section
“Display information” on page 16.
1
2
3
8
b
8
10
11
7
19
9
8
12
13
16
45
20
6
14 15
18
17
19

11Dialog 4223 Professional/Dialog 4225 Vision
Description
6Callback
Indicating/activating Callback. See section “When you receive a
busy tone” on page 40. The feature can be removed or moved to
another programmable function key by your system administrator.
7 Diversion (Follow-me)
Indicating/activating and deactivating Diversion (Follow-me). See
section “Call Forwarding” on page 62. The feature can be removed
or moved to another programmable function key by your system
administrator.
8 Programmable function keys
Program numbers or features. See section “Programming of
function keys” on page 98.
Note: The key marked with a “b” is also used to program a
melody, see section “Melody Ringing” on page 109.
9 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
10 Microphone
Used for handsfree conversation.
11 Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
12 Headset key
Handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 117.
13 Loudspeaker on/off
a. Activate handsfree conversation. See section “During Calls” on
page 52.
b. Activate Loudspeaker Preset. See section “Headset Preset” on
page 118.
14 Mute
a Switch the microphone on or off during a call. See section
“Mute” on page 53.
b Switch off the ring signal in idle mode or when ringing. See
section “Mute ring signal” on page 108 and “Silent Ringing” on
page 108.
15 Volume control
Adjust the volume. See section “Settings” on page 98.
16 Loudspeaker

Description
Dialog 4223 Professional/Dialog 4225 Vision12
17 Handset
Supplied with hearing aid feature as standard. An extra handset
can be connected, see section “Accessories” on page 116.
Please note: The handset can attract and trap small metal
objects in the earcap region.
18 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 120.
19 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 116. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
20 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Enterprise
Telephone Toolbox CD or it can be downloaded from: http://
www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.

13Dialog 4223 Professional/Dialog 4225 Vision
Description
Lamp indications
ÔExtinguished lamp The feature is not active.
ÕÔSteady light The feature is active or the multiple
represented line is busy.
ÖÔSlowly flashing lamp The line (or feature) is put on hold.
ÖÔRapidly flashing lamp An incoming call.
ÕÔLight with short breaks Ongoing call.

Description
Dialog 4223 Professional/Dialog 4225 Vision14
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

15Dialog 4223 Professional/Dialog 4225 Vision
Description
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

Description
Dialog 4223 Professional/Dialog 4225 Vision16
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages
show examples of information displays from different telephone
states.
Notes:
The order in which the date is stated is system dependent.
All names and numbers presented on the displays in this
user guide are examples.
Your phone has a graphical display. The number of rows and
characters per row depend on the character size and the font.
When the display shows a list, or when the phone is in a setting
mode, the middle field of the display is adapted to fit each situation.

17Dialog 4223 Professional/Dialog 4225 Vision
Description
Top menu (Dialog 4225 Vision)
The top menu is in the black frame below.
The following main text and symbols can be shown in the display´s
top menu (see also section “Menu structure Dialog 4225 Vision” on
page 26.):
Program Access the Program menu.
See section “Settings” on page 98.
PhoneSet Access the PhoneSet menu.
See sections “Settings” on page 98, “Accessories” on page 116
and “Troubleshooting” on page 131.
CallList Access the CallList menu.
See section “Call list (optional)” on page 96.
Home position (idle mode).
PhoneBook Access the PhoneBook menu.
See section “Dial by Phonebook (optional)” on page 45.
Messages Access the Messages menu.
See section “Messages” on page 79.
Position indicator (selected top menu item).
Program PhoneSet CallList PhoneBook Messages
Absence Account Authority more...
11:06 28 Aug 2003
Brown James
2222

Description
Dialog 4223 Professional/Dialog 4225 Vision18
Display symbols
Traffic status is indicated by the following symbols on the display:
Dialog 4223 Professional:
Dialog 4225 Vision:
Forwarded call.
Indicates that the call is forwarded to another extension than the
one dialed. See section “Call Forwarding” on page 62.
>Prefix before type of forwarded call (Direct or Follow-me).
See section “Call Forwarding” on page 62.
Message.
Indicates that there is a message waiting. See section “Messages”
on page 79.
Phone lock.
Indicates that the phone is locked for unauthorized calls.
An authization code must be used to make calls. See section
“Authority” on page 49.
Headset Preset
Indicates that the phone is set for incoming and outgoing calls to
be connected to the headset when you answer or make calls
without lifting the handset. See section “Headset (optional)” on
page 117.
Ringer off.
Indicates that the ring signal is switched off. See section “Silent
Ringing” on page 108.
Volume level bar.
Indicates the ring signal volume in idle or ringing mode, or when in
speech mode the loudspeaker or earpiece volume. For the Dialog
4223 Professional, the symbol is shown for a few seconds when a
volume key has been pressed.
Brown James 2222 11:06 28 Aug 2003
FollowMeTo 3333
CallList PhoneBook No Diverison more...
11:06 28 Aug 2003
Brown James
2222
Program PhoneSet CallList PhoneBook Messages
Smith Bob >Direct
Nelson Lord 5555
CallBack CallPager Timer

19Dialog 4223 Professional/Dialog 4225 Vision
Description
The following symbols can be shown in the top menus or other
display lists (example of the CallList menu).
Dialog 4223 Professional:
Dialog 4225 Vision:
Missed call.
Indicates a missed but checked incoming call.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list, and where it is positioned
in the total list.
Selection frame.
Indicates the subject to be called or selected in the list.
Smith Bob 3333 12:24 23 Aug 2003
Nelson Lord 5555 11:33 23 Aug 2003
Call Up Down more...
Program PhoneSet CallList PhoneBook Messages
Smith Bob 3333 12:24 23 Aug 2003
Nelson Lord 5555 11:33 23 Aug 2003
0012115171 15:11 22 Aug 2003
Carter Jim 4444 14:06 21 Aug 2003
Call Up Down more...
Smith Bob

Description
Dialog 4223 Professional/Dialog 4225 Vision20
Idle phone (idle mode)
Dialog 4223 Professional:
When your phone is idle, the upper row shows general information
and your extension number. The lower row presents lead text for
the display menu keys. In the example below, the extension
number for James Brown is 2222.
Note: A long name overwrites the number.
Dialog 4225 Vision:
When your phone is idle, the display shows the top menu. Below
the top menu; time, date, name and your extension number are
shown to the right. Below the line, lead text for the display menu
keys are shown. In the example below, the extension number for
James Brown is 2222.
Brown James 2222 11:06 28 Aug 2003
Absence Account Authority more...
Program PhoneSet CallList PhoneBook Messages
Absence Account Authority more...
11:06 28 Aug 2003
Brown James
2222