Ericsson DIALOG 4223 PROFESSIONAL - 2 User manual

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Dialog 4223 Professional/Dialog 4225 Vision
System Telephones for MD110 Communication System
D4 Mode
User Guide

EN/LZT 103 68 R2A
© Ericsson Enterprise AB 2004

3Dialog 4223 Professional/Dialog 4225 Vision
Table of Contents
Table of Contents
Welcome .......................................................... 4
Description ....................................................... 6
Free Seating (optional) .................................... 27
Incoming Calls ............................................... 28
Outgoing Calls ............................................... 32
During Calls .................................................... 49
Call Metering .................................................. 56
Call Forwarding .............................................. 59
Absence Information (optional) ....................... 73
Messages ...................................................... 76
Group Features .............................................. 82
Other Useful Features ..................................... 86
Settings .......................................................... 95
Accessories ................................................. 113
Installation .................................................... 120
Troubleshooting ............................................ 129
Glossary ....................................................... 132
Index ............................................................ 133

Welcome
Dialog 4223 Professional/Dialog 4225 Vision4
Welcome
Welcome to the user guide for the Dialog 4223 Professional and
Dialog 4225 Vision system telephones in the Ericsson MD110
Communication System, D4 mode. It is a state-of-the-art business
communications system. Its alliance of features and facilities
effectively improves communications for virtually any kind of
organization.
There is a line of telephones designed for easy use in every
situation to take full advantage of these advanced features and
facilities.
Function descriptions that do not include speaking in the handset,
are described off hook, if nothing else is stated. Instead of pressing
the Clear key, you can always replace the handset.
Some markets use differing codes for some functions. In this guide,
all functions are described using the most common code. The
markets and their differing code is shown as a side note.
The user guide describes the facilities of the Dialog 4223
Professional and Dialog 4225 Vision system telephones as they
are programmed at delivery from the factory. There may be some
differences in the way your phone is programmed. Please consult
your system administrator if you need further information.
The latest version of this user guide can be downloaded from:
http://www.ericsson.com/enterprise/library/manuals.shtml
If you would like to practise the handling of the phone, you can try
the “Ericsson Enterprise End User Training On Telephones”,
available at:
http://ericsson.tripnet.se/learngatestore/courses/EndUser/
Usertool/index.htm.
To start practising, select the option “Ericsson Enterprise
eLearning”, and then select your type of phone.
Note: Dialog 4223 Professional and Dialog 4225 Vision are
system telephones, i.e. they can only be used for an
Ericsson private branch exchange that supports these
types of phones.

5Dialog 4223 Professional/Dialog 4225 Vision
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
When this publication is made available on Ericsson media,
Ericsson gives its consent to downloading and printing copies of
the content provided in this file only for private use and not for
redistribution. No parts of this publication may be subject to
alteration, modification or commercial use. Ericsson will not be
liable for any damages arising from use of an illegal modified or
altered publication.
Warranty
ERICSSON MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be
liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of conformity
Hereby, Ericsson Enterprise AB, declares that this telephone, is
in conformity with the essential requirements and other relevant
provisions of the European R&TTE directive 1999/5/EC.
Details to be found at: http://www.ericsson.com/sdoc.

Description
Dialog 4223 Professional/Dialog 4225 Vision6
Description
Dialog 4223 Professional
1Display
See section “Display information” on page 15.
2 Display menu keys
The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.
3Callback
For indicating/activating Callback. See section “When you receive a
busy tone” on page 37. The feature can be removed or moved to
another programmable function key by your system administrator.
1
2
8
5
b
5
7
13
14
6
10
11
9
12
15
16 16
3
4
17

7Dialog 4223 Professional/Dialog 4225 Vision
Description
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 59. The feature can be
removed or moved to another programmable function key by your
system administrator.
5 Programmable function keys
To program numbers or functions, see section “Programming of
function keys” on page 95.
Note: The key marked with a “b” is also used to program a
melody, see section “Melody ringing” on page 106.
6 Triple Access Line
For handling calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
7 Microphone
Used for handsfree conversation.
8Clear
To disconnect calls or exit a function. Can always be pressed instead
of replacing the handset.
9 Headset key
To handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 114.
10 Loudspeaker on/off
a. To activate handsfree conversation. See section “During Calls”
on page 49.
b. To activate Loudspeaker Preset. See section “Headset Preset”
on page 115.
11 Mute
a To switch the microphone on or off during a call. See section
“Mute” on page 50.
b To switch off the ring signal in idle mode or when ringing. See
section “Mute ring signal” on page 105 and “Silent ringing” on
page 105.
12 Volume control
To change the volume. See section “Settings” on page 95.
13 Loudspeaker

Description
Dialog 4223 Professional/Dialog 4225 Vision8
14 Handset
Supplied with hearing aid function as standard. An extra handset
can be connected, see section “Accessories” on page 113.
Please note: The handset may attract and retain small
metal objects in the earcap region.
15 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 117.
16 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 113. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
17 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Telephone Toolbox
CD for MD110 Communication System or it can be downloaded
from: http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.
D4 mode information
The Dialog 4223 Professional phone can be connected to the
exchange in two different modes (user interfaces), either D3 mode,
or D4 mode. There is one user guide for each mode.
To find out the mode for your telephone, check the right hand side
of the second row of the display (see picture), when the telephone
is in idle mode:
• No extension number is shown (i.e. blank) - your telephone is
using D4 mode = This is the correct guide.
• Extension number is shown - your telephone is using D3 mode
= This is not the correct guide, download the user guide from:
http://www.ericsson.com/enterprise/library/manuals.shtml
Note: This user guide is not valid for the Dialog 4223
Professional in D3 mode.
Brown James 2222 11:06 28 Aug 2003
Absence Account Authority more...

9Dialog 4223 Professional/Dialog 4225 Vision
Description
Dialog 4225 Vision
1Display
See section “Display information” on page 15.
2 Display menu keys
The functions depend on the traffic state. When you are requested
to “(see display)”, press the required key to access the function.
3 Navigation key left
To navigate one step to the left in the top menu. See section
“Display information” on page 15.
4Home
To return to home position (idle mode), when you are navigating the
top menu. See section “Display information” on page 15.
5 Navigation key right
To navigate one step to the right in the top menu. See section
“Display information” on page 15.
1
2
3
8
b
8
10
11
7
19
9
8
12
13
16
45
20
6
14 15
18
17
19

Description
Dialog 4223 Professional/Dialog 4225 Vision10
6Callback
For indicating/activating Callback. See section “When you receive a
busy tone” on page 37. The feature can be removed or moved to
another programmable function key by your system administrator.
7 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me).
See section “Call Forwarding” on page 59. The feature can be
removed or moved to another programmable function key by your
system administrator.
8 Programmable function keys
To program numbers or functions, see section “Programming of
function keys” on page 95.
Note: The key marked with a “b” is also used to program a
melody, see section “Melody ringing” on page 106.
9 Triple Access Line
For handling calls. Line 1 and 2 are available both for incoming and
outgoing calls. Inquiry can only be used for outgoing calls.
10 Microphone
Used for handsfree conversation.
11 Clear
To disconnect calls or exit a function. Can always be pressed instead
of replacing the handset.
12 Headset key
To handle headset calls and activate Headset Preset. See section
“Headset (optional)” on page 114.
13 Loudspeaker on/off
a. To activate handsfree conversation. See section “During Calls”
on page 49.
b. To activate Loudspeaker Preset. See section “Headset Preset”
on page 115.
14 Mute
a To switch the microphone on or off during a call. See section
“Mute” on page 50.
b To switch off the ring signal in idle mode or when ringing. See
section “Mute ring signal” on page 105 and “Silent ringing” on
page 105.
15 Volume control
To change the volume. See section “Settings” on page 95.
16 Loudspeaker

11Dialog 4223 Professional/Dialog 4225 Vision
Description
17 Handset
Supplied with hearing aid function as standard. An extra handset
can be connected, see section “Accessories” on page 113.
Please note: The handset may attract and retain small
metal objects in the earcap region.
18 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 117.
19 Key panel
With 17 programmable keys. Up to four panels can be connected.
See section “Key panel” on page 113. Use the Designation Card
Manager to make and print your own key panel designation cards,
see below.
20 Designation card
Use the DCM (Designation Card Manager) to make and print your
own designation cards. DCM is included on the Telephone Toolbox
CD for MD110 Communication System or it can be downloaded
from: http://www.ericsson.com/enterprise/library/manuals.shtml
For more information, please contact your Ericsson Enterprise
certified sales partner.

Description
Dialog 4223 Professional/Dialog 4225 Vision12
Lamp indications
ÔExtinguished lamp The function is not active.
ÕÔSteady light The function is active or multiple
represented line is busy.
ÖÔSlowly flashing lamp The line (or function) is put on hold.
ÖÔRapidly flashing lamp An incoming call.
ÕÔLight with short breaks Ongoing call.

13Dialog 4223 Professional/Dialog 4225 Vision
Description
Tones and signals
The following different tones and signals are sent from the
exchange to your phone.
Tone characteristics
The tones shown in this section are the most used tones
worldwide. Many markets use a differing tone for one or more
situations.
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route

Description
Dialog 4223 Professional/Dialog 4225 Vision14
Ring signals
Three different ring signals inform you about the type of the
incoming call. The signals shown in this section are the most used
signals worldwide. Many markets use signals that are adapted for
the local standards. If you get a signal that is not described or you
cannot identify, ask your system administrator.
Internal ring signal
External ring signal
Recall signal
(Callback reminder)

15Dialog 4223 Professional/Dialog 4225 Vision
Description
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following displays
show examples of the different states your phone is in.
Notes:
The order in which the date is stated is system dependent.
All names and numbers presented on the displays in this
user guide are examples.
When an information ends with three dots (...), this means that the
system is working or waiting for your action. When an information
ends with an exclamation mark (!), this means that no further action
is possible.
Your phone has a graphical display. The number of rows and
characters per row are dependent on the character size and the
font. When the display shows a list, or when the phone is in a
setting mode, the middle field of the display is adapted to fit each
situation.

Description
Dialog 4223 Professional/Dialog 4225 Vision16
Top menu (Dialog 4225 Vision)
The top menu is within the black frame below.
The following main texts and symbols can be shown in the display´s
top menu (see also section “Menu structure Dialog 4225 Vision” on
page 25.):
Program Access the Program menu.
See section “Settings” on page 95.
PhoneSet Access the PhoneSet menu.
See sections “Settings” on page 95, “Accessories” on page 113
and “Troubleshooting” on page 129.
CallList Access the CallList menu.
See section “Call list (optional)” on page 93.
Home position (idle mode).
PhoneBook Access the PhoneBook menu.
See section “Dial by Phone book (optional)” on page 42.
Messages Access the Messages menu.
See section “Messages” on page 76.
Position indicator (selected top menu item).
Program PhoneSet CallList PhoneBook Messages
Absence Account Authority more...
11:06 28 Aug 2003
Brown James
2222

17Dialog 4223 Professional/Dialog 4225 Vision
Description
Display symbols
The following symbols can be shown in the display in traffic states
(display examples).
Dialog 4223 Professional:
Dialog 4225 Vision:
Forwarded call.
Indicates that the call is forwarded to another extension than
dialed. See section “Call Forwarding” on page 59.
>Prefix before type of forwarded call (Direct or Follow-me).
See section “Call Forwarding” on page 59.
Message.
Indicates a waiting message. See section “Messages” on page 76.
Phone lock.
Indicates that the phone is locked for unauthorized calls.
An authization code must be used to make calls. See section
“Authority” on page 46.
Headset Preset
Indicates that the phone is set for incoming and outgoing calls to
be connected to the headset when you answer or make calls
without lifting the handset. See section “Headset (optional)” on
page 114.
Ringer off.
Indicates that the ring signal is switched off. See section “Silent
ringing” on page 105.
Volume level bar.
Indicates the ring signal volume in idle or ringing mode, or in
speech mode the loudspeaker or earpiece volume. For the Dialog
4223 Professional, the symbol is shown for a few seconds when a
volume key has been pressed.
Brown James 2222 11:06 28 Aug 2003
FollowMeTo 3333
CallList PhoneBook No Diverison more...
11:06 28 Aug 2003
Brown James
2222
Program PhoneSet CallList PhoneBook Messages
Smith Bob >Direct
Nelson Lord 5555
CallBack CallPager Timer

Description
Dialog 4223 Professional/Dialog 4225 Vision18
The following symbols can be shown in the top menus or other
display lists (example of the CallList menu).
Dialog 4223 Professional:
Dialog 4225 Vision:
Missed call.
Indicates a missed but checked incoming call.
Incoming call.
Indicates an answered incoming call.
Outgoing call.
Indicates an outgoing call.
Bar indicator.
Indicates the shown part of the total list, and where that part is
positioned in the total list.
Selection frame.
Indicates the subject to be called or selected in the list.
Smith Bob 3333 12:24 23 Aug 2003
Nelson Lord 5555 11:33 23 Aug 2003
Call Up Down more...
Program PhoneSet CallList PhoneBook Messages
Smith Bob 3333 12:24 23 Aug 2003
Nelson Lord 5555 11:33 23 Aug 2003
0012115171 15:11 22 Aug 2003
Carter Jim 7777 14:06 21 Aug 2003
Call Up Down more...
Smith Bob

19Dialog 4223 Professional/Dialog 4225 Vision
Description
Idle phone (idle mode)
Dialog 4223 Professional:
When your phone is idle, the upper row shows general information
and your extension number. The lower row presents lead texts for
the display menu keys. In the example below, the extension
number for James Brown is 2222.
Note: A long name overwrites the number.
Dialog 4225 Vision:
When your phone is idle, the display shows the top menu. Below
the top menu; time, date, name and your extension number are
shown to the right. Below the line, lead texts for the display menu
keys are shown. In the example below, the extension number for
James Brown is 2222.
Brown James 2222 11:06 28 Aug 2003
Absence Account Authority more...
Program PhoneSet CallList PhoneBook Messages
Absence Account Authority more...
11:06 28 Aug 2003
Brown James
2222

Description
Dialog 4223 Professional/Dialog 4225 Vision20
Outgoing call
Dialog 4223 Professional:
When you make an outgoing call on your phone, traffic information
and dialed name (if available) and number are shown.
If the called party’s phone is diverted, the forwarded call icon, the
answering extension name (number when name is not available)
and the type of diversion are shown.
The call to Smith is directly diverted to Nelson (5555).
Dialog 4225 Vision:
When you make an outgoing call on your phone, the idle
information is shown. Below the top menu; traffic information and
dialed name (if available) and number are shown.
If the called party’s phone is diverted, the forwarded call icon, the
answering extension name (number when name is not available)
and the type of diversion are shown below the top menu.
The call to Smith is directly diverted to Nelson (5555).
Calling... 11:06 28 Aug 2003
Smith Bob 3333
Callback CallPager Timer
Smith Bob >Direct 11:06 28 Aug 2003
Nelson Lord 5555
Callback CallPager Timer
Program PhoneSet CallList PhoneBook Messages
Calling...
Smith Bob 5555
CallBack CallPager Timer
11:06 28 Aug 2003
Brown James
2222
Program PhoneSet CallList PhoneBook Messages
Smith Bob >Direct
Nelson Lord 5555
CallBack CallPager Timer
11:06 28 Aug 2003
Brown James
2222