Essence Care Home User manual

Care @ Home User Guide
Oakville Trafalgar Memorial Hospital
3001 Hospital Gate, Oakville, ON L6M 0L3
Tel: [phone]
Toll Free: 1.800.665.7853
www.ConnectcareMedicalAlert.ca

Care @ Home-Self Installation Guide
Emergency Call Button
Control Panel - Base Unit
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Bottom View of Your Control Panel
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Important - Please Read
Please avoid placing control panel/base unit in areas with metal obstructions and concrete walls to
eliminate radio frequency obstructions.
Do not place the control panel/Base unit to something that makes a lot of noise such as next to a
television or radio
Do not put it right next to your stove or close to any other heat source
Do not set the control panel/base unit in a place where it will get damp such as a bathroom or near
house plants that are sprayed at any time
Do not place it very close to any large metal objects such as microwave ovens as metal stops the
signals from the button reaching the control panel/base unit
Do not connect cables other than those supplied with the control panel/base unit
**If you require your Control panel/base unit moved or re-located within the home, please
contact our office for assistance**
Using your Care @ Home personal Emergency response unit
Making a Monthly Test Call
Press the personal help button or fall detector until the Red light appears then release to raise an
alarm to the monitoring centre. You can also raise an alarm call by pressing the Emergency call button
on the control panel/base unit.
You will know your Connect Care equipment has tested successfully when your call is answered by the
monitoring centre. Tell them you are testing. We ask you perform this test on a monthly basis.
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Option 1
Option 2 Option 3

Accidental Alarms
Do not worry if you accidentally raise an alarm by pressing your button. You can simply press the reset
button to cancel an active alarm in progress but if your call goes through to the central station operator,
simply explain it was an accidental press. The operator will be pleased to know you are okay and will
reset the system at that time.
What you need to know about the personal Help Buttons
Standard emergency pendant
Your emergency pendant can be worn on a neck cord or wrist band.
The help button is lightweight and waterproof with up to seven year
battery life and has a range up to 400 m (1312ft.)
When assistance is needed, simply press the button to raise an alarm call.
You will be connected to the medical alarm monitoring station.
Emergency Fall Detector
Your emergency fall detector is lightweight and waterproof with up to two years of battery life
and has a range up to 400 m (1312ft.)
This pendant like the standard emergency pendant allows you to press the
button to raise an alarm call. The Emergency fall detector provides an added
layer of protection by automatically generating a call for assistance if
a fall is detected and you are unable to push a help button.
NOTE: This button has an Automatic reset:!it will not send a call for help after a
fall is detected if the client takes three or more steps while the LED is flashing
(over a period of 8 seconds)
*Fall detection feature does not detect 100% of falls. If able, clients should
always press their help button when they require help*
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Trouble Shooting Guide
There are two LED on the control panel that provides the status of the unit based on the
information below.
!
"#$%&!'()(*+!
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,&%%-!./0!12!634-74-8
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C#-(&#3!>)-%3!)--#*-=%+!FB?%-G#-H!=#-+#3%!+$4(=I%5!(#!
<)=7!*>!<)?%&@J!#-%!G:%!#-3@
A6)=7!*>!<)?%&@!+*>>34%+!>#$%&!K#&!*>!(#!LMI&+E
CI%=7!>#$%&!=#--%=G#-+!(#!(I%!=#-(&#3!>)-%3
C#::*-4=)G#-!'()(*+
,&%%-!./0!12!'#345
,&%%-!./0!12!!634-74-8
;%5!./0!12!'#345
1&)-8%!./0!12
2#&:)3!:#5%
N%++)8%!<%4-8!+%-(
O%3%>I#-%!34-%!54+=#--%=(%5!!
C#-(&#3!>)-%3!)--#*-=%+!FB?%-G#-H!>I#-%!34-%!54+&*>(%5J!
#-%!G:%!#-3@
CI%=7!>I#-%!34-%!=#--%=G#-+
1-!5*&4-8!%:%&8%-=@!=)33
/:%&8%-=@!C)33!6*?#-
12!634-74-8
12!'#345
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1>%&)(#&!)-+$%&4-8!=)33P:%++)8%!)=7-#$3%58%5
OI%!&%+%(!<*?#-!348I(+!*>!4-!1&)-8%!K#&!L!+%=#-5+!$I%-!
(I%!<*?#-!4+!>&%++%5Q!.#=)(%5!)(!(I%!(#>!#K!(I%!*-4(Q
LED LIGHTS!!!!!!HOME UNIT STATUS
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