Essence CareHome ES700EPA User manual

Care@Home™
Emergency Pendant Advanced
User Guide
ESUGSC032
Version 2.7
December 2019

Table of Contents
2 Care@Home™ Emergency Pendant Advanced User Guide
Care@Home™ Release 6.1
Table of Contents
1. Overview.................................................................................................................................................3
2. Installing the Pendant with Basic Service ............................................................................................... 4
3. Installing the Pendant with Active Service ..............................................................................................5
4. Testing Fall Detection.............................................................................................................................6
4.1. Standard Testing........................................................................................................................ 6
4.2. Fall Testing ................................................................................................................................. 6
5. Operating the Pendant...........................................................................................................................7
5.1. Notifications ...............................................................................................................................7
5.2. LED Indications ...........................................................................................................................7
5.3. Supervision .................................................................................................................................7
6. Replacing the Battery..............................................................................................................................8
6.1. Replacing the EPA's Battery ....................................................................................................... 8
6.2. Replacing the EPAJ's Battery...................................................................................................... 9
7. Specifications......................................................................................................................................... 11
Emergency Pendant Advanced-BC .................................................................................... 14

Overview
Care@Home™ Emergency Pendant Advanced User Guide 3
1. Overview
The Essence Emergency Pendant Advanced (EPA) and the Emergency Pendant Advanced Jewelry
(EPAJ) are innovative, wearable, multi-function emergency pendants for detecting falls and signaling
emergency situations, which are integrated with Care@Home™. The operation and features of both
pendants are the same. The pendant can be used:
At home, with basic service
At home and away from home, with Active service
The pendant is meant to always be with the resident, worn using the supplied lanyard.
When the pendant detects a fall, or the pendant button is pressed, the pendant sends an emergency
message to the control panel, which passes the message to the monitoring station.
Pendant features include:
Fully water resistant (IP67)
Wireless connectivity with the control panel of up to 400 m (1,312 ft.) in the open air
Up to two years battery life
Configurable emergency press duration
Lightweight
LED indication

Installing the Pendant with Basic Service
4 Care@Home™ Emergency Pendant Advanced User Guide
2. Installing the Pendant with Basic Service
The pendant with basic service provides the following features to residents when they are at home.
Emergency call button
Fall detection
Step counting
To pair a pendant with basic service:
1. Press and hold the PAIRING button on the control panel until you hear the double beep.
2. Press and hold pendant button for five seconds.
3. Ensure that the pairing process is successful. The process can have the following results:
Control Panel Behavior Meaning
EMERGENCY button ring blinks blue. Pairing is successful
Control panel beeps and EMERGENCY button ring
lights up red for two seconds.
Pairing is unsuccessful. Try again.
Control panel makes a low pitch beep and
EMERGENCY button ring lights up blue as
EMERGENCY button lights up red.
This pendant has already been paired with this
control panel.
Control panel beeps and the EMERGENCY button
ring lights up red
Control panel memory is full. No additional devices
can be paired.
PAIRING button

Installing the Pendant with Active Service
Care@Home™ Emergency Pendant Advanced User Guide 5
3. Installing the Pendant with Active Service
A pendant with Active service provides the following features to residents both inside and outside
their homes.
Emergency call button
Fall detection
Step counting
Using the pendant with Active service requires the resident to carry a working smartphone when
outside of their home.
If the resident has Active service, installation requires pairing the pendant with the control panel using
the Active app.
To install the Active service:
1. Ensure the following:
You have the pendant.
You have the resident's smartphone number.
The resident’s mobile device meets the following requirements:
Apple: iOS 9.0 or later
Android™: OS 4 or later
Minimum mobile screen size of 4.7”
To use Care@Home™ Active service, you must install the Care@Home™ Active app on the
resident’s smartphone. The app is available from the Apple App Store® or Google Play™.
2. Download the app to the resident’s phone.
3. Ensure Bluetooth is enabled.
4. Run the app and follow the on-screen instructions. The app confirms when the Active service is
set up by displaying “Successfully Registered.”
Caregivers can change the alternate emergency number for their residents, if so configured by the
administrator. To change the alternate emergency number:
1. Tap Settings in the Active app. The Settings screen appears.
2. Tap Emergency Call Number. The Emergency Call Number screen appears.
3. Enter the alternate emergency phone number and tap <. The Settings screen appears.
For further information about Active service, refer to ESUGSC040 Care@Home Active Guide.