Essence Carehome es700epa User manual

Care@Home™

Emergency Pendant Advanced

User Guide

ESUGSC032

Version 2.7

December 2019

Table of Contents

2 Care@Home™ Emergency Pendant Advanced User Guide

Care@Home™ Release 6.1

Table of Contents

1. Overview.................................................................................................................................................3

2. Installing the Pendant with Basic Service ............................................................................................... 4

3. Installing the Pendant with Active Service ..............................................................................................5

4. Testing Fall Detection.............................................................................................................................6

4.1. Standard Testing........................................................................................................................ 6

4.2. Fall Testing ................................................................................................................................. 6

5. Operating the Pendant...........................................................................................................................7

5.1. Notifications ...............................................................................................................................7

5.2. LED Indications ...........................................................................................................................7

5.3. Supervision .................................................................................................................................7

6. Replacing the Battery..............................................................................................................................8

6.1. Replacing the EPA's Battery ....................................................................................................... 8

6.2. Replacing the EPAJ's Battery...................................................................................................... 9

7. Specifications......................................................................................................................................... 11

Emergency Pendant Advanced-BC .................................................................................... 14

Overview

Care@Home™ Emergency Pendant Advanced User Guide 3

1. Overview

The Essence Emergency Pendant Advanced (EPA) and the Emergency Pendant Advanced Jewelry

(EPAJ) are innovative, wearable, multi-function emergency pendants for detecting falls and signaling

emergency situations, which are integrated with Care@Home™. The operation and features of both

pendants are the same. The pendant can be used:

At home, with basic service

At home and away from home, with Active service

The pendant is meant to always be with the resident, worn using the supplied lanyard.

When the pendant detects a fall, or the pendant button is pressed, the pendant sends an emergency

message to the control panel, which passes the message to the monitoring station.

Pendant features include:

Fully water resistant (IP67)

Wireless connectivity with the control panel of up to 400 m (1,312 ft.) in the open air

Up to two years battery life

Configurable emergency press duration

Lightweight

LED indication

Installing the Pendant with Basic Service

4 Care@Home™ Emergency Pendant Advanced User Guide

2. Installing the Pendant with Basic Service

The pendant with basic service provides the following features to residents when they are at home.

Emergency call button

Fall detection

Step counting

To pair a pendant with basic service:

1. Press and hold the PAIRING button on the control panel until you hear the double beep.

2. Press and hold pendant button for five seconds.

3. Ensure that the pairing process is successful. The process can have the following results:

Control Panel Behavior Meaning

EMERGENCY button ring blinks blue. Pairing is successful

Control panel beeps and EMERGENCY button ring

lights up red for two seconds.

Pairing is unsuccessful. Try again.

Control panel makes a low pitch beep and

EMERGENCY button ring lights up blue as

EMERGENCY button lights up red.

This pendant has already been paired with this

control panel.

Control panel beeps and the EMERGENCY button

ring lights up red

Control panel memory is full. No additional devices

can be paired.

PAIRING button

Installing the Pendant with Active Service

Care@Home™ Emergency Pendant Advanced User Guide 5

3. Installing the Pendant with Active Service

A pendant with Active service provides the following features to residents both inside

and outside

their homes.

Emergency call button

Fall detection

Step counting

Using the pendant with Active service requires the resident to carry a working smartphone when

outside of their home.

If the resident has Active service, installation requires pairing the pendant with the control panel using

the Active app.

To install the Active service:

1. Ensure the following:

You have the pendant.

You have the resident's smartphone number.

The resident’s mobile device meets the following requirements:

Apple: iOS 9.0 or later

Android™: OS 4 or later

Minimum mobile screen size of 4.7”

To use Care@Home™ Active service, you must install the Care@Home™ Active app on the

resident’s smartphone. The app is available from the Apple App Store® or Google Play™.

2. Download the app to the resident’s phone.

3. Ensure Bluetooth is enabled.

4. Run the app and follow the on-screen instructions. The app confirms when the Active service is

set up by displaying “Successfully Registered.”

Caregivers can change the alternate emergency number for their residents, if so configured by the

administrator. To change the alternate emergency number:

1. Tap Settings in the Active app. The Settings screen appears.

2. Tap Emergency Call Number. The Emergency Call Number screen appears.

3. Enter the alternate emergency phone number and tap <. The Settings screen appears.

For further information about Active service, refer to ESUGSC040 Care@Home Active Guide.

Testing Fall Detection

6 Care@Home™ Emergency Pendant Advanced User Guide

4. Testing Fall Detection

Testing the pendant is optional. You can use one of the following methods:

Standard test

Fall test

4.1. Standard Testing

To perform the standard test:

1. Move the pendant in a circular motion three times as follows:

Parallel with the floor

Making a circle about the size of a dinner plate

Making one circle per second

2. While sitting, hit the pendant on your thigh three times.

3. Place the pendant on its edge on a table top. You can lean it at an angle against the control panel

or other object.

4. Wait 20 seconds. The LED should blink red.

4.2. Fall Testing

Fall tests are recorded in the control panel log. If enabled by the administrator, fall tests also generate

a medical alarm (MA). Refer to ESUGSC105 Care@Home CMS Free Fall Technical Note. Actual falls

generate a medical alarm regardless of fall test settings.

To perform the fall test:

1. Let the pendant sit on a tabletop for at least 10 seconds.

2. Hold the pendant at about the height of an upright broom - 1.2 - 1.6 m (3.9 - 5.2 ft.).

3. Immediately drop the pendant.

4. Wait 20 seconds. The LED should blink green.

Operating the Pendant

Care@Home™ Emergency Pendant Advanced User Guide 7

5. Operating the Pendant

Manual operation of the pendant involves pressing the button on the pendant. The pendant

automatically sends notifications to the control panel for certain events.

5.1. Notifications

The pendant sends notifications to the control panel for the following events:

The resident presses the pendant button

The pendant detects that the resident has fallen

In addition, depending on how the control panel is configured, the pendant periodically sends

information to the control panel, including:

The temperature

The pendant battery charge percentage

5.2. LED Indications

The pendant LED lights up as shown in the following table:

LED Situation

Blinks red for 8 seconds Pendant button pressed

Fall detection

Pendant fall detection test – refer to 4 Testing Fall

Detection on page 6.

Lights green for 1 second Battery was just replaced.

5.3. Supervision

The pendant is a supervised device. The pendant periodically transmits its status to the control panel.

The frequency of the reporting periods can be configured remotely. If after a pre-defined time the

control panel does not receive a status message, the control panel sends a Supervision lost message

to the monitoring station.

Replacing the Battery

8 Care@Home™ Emergency Pendant Advanced User Guide

6. Replacing the Battery

The EPA and EPAJ use a 3 V CR2450 lithium battery.

Follow the procedure for your device:

Replacing the EPA's battery

Replacing the EPAJ's battery

6.1. Replacing the EPA's Battery

To replace the battery:

1. Remove the cover by pushing the fob away from you while pulling the EPA toward you.

Caution: Avoid pressing the EPA button when opening and closing the EPA.

2. Remove the old battery.

Replacing the Battery

Care@Home™ Emergency Pendant Advanced User Guide 9

3. Reassemble the EPA, as shown below.

6.2. Replacing the EPAJ's Battery

To replace the battery:

1. Twist a coin in the slot to open the cover.

Caution: Avoid pressing the EPAJ button when opening and closing the EPAJ.

2. Remove the old battery.

Align these

New battery,+ sign facing out

Replacing the Battery

10 Care@Home™ Emergency Pendant Advanced User Guide

3. Insert a new battery, + side facing out.

4. Close the cover.

5. Squeeze the EPAJ and cover together. The cover clicks into place.

Align

Specifications

Care@Home™ Emergency Pendant Advanced User Guide 11

7. Specifications

Category Data

Part Number ES700EPA, ES700EPAJ

Communications Proprietary bi-directional radio protocol

FSK modulation:

869.225 (Europe)

868.3 MHz (China)

916.5 MHz (North America and Australia)

916.3 MHz (Israel)

RF coverage: 400 m (1,312 ft.) – open air

NOTE:Nominal RF coverage is tested over LOS free space in a low

interference environment

Encoding: 32-bit ID - over 4 billion combinations

Power 1 x 3 V CR2450 lithium battery

Approved manufacturers: Panasonic and Energizer

Up to two-year battery life

NOTE: Nominal battery life is computed according to Essence's standard usage

parameters.

Physical EPA

Dimensions (W x Diameter): 12 x 40 mm (0.47 x 1.58 in.)

Weight: 15 g (0.53 oz.) including battery, excluding lanyard

Color: White

EPAJ

Dimensions (W x Diameter): 16 x 42 mm (0.63 x 1.65 in.)

Weight: 23 g (0.81 oz.) including battery, excluding chain

Color, excluding decoration:

Body: White

Button: Dark Grey

Specifications

12 Care@Home™ Emergency Pendant Advanced User Guide

Category Data

Environmental Operating ambient temperature range: -10⁰C - 55⁰C (14⁰F - 131⁰F)

Storage ambient temperature range: -20⁰C - 70⁰C (-4⁰F - 158⁰F)

Operating humidity: Up to 93% non-condensing

Water and dust resistant: IP67



EN50130-5 Environmental Class 1

Compliance CE

FCC ID

UL1637



EN 50134

This device complies with FCC Rules Part 15 and with Industry Canada’s license-exempt RSSs. Operation

is subject to the following two conditions:

(1) This device may not cause harmful interference

(2) this device must accept any interference received including interference that may cause undesired

operation.

For Industry Canada:

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts

de licence. L’exploitation est autorisée aux deux conditions suivantes :

(1) l’appareil ne doit pas produire de brouillage;

(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage

est susceptible d’en compromettre le fonctionnement.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This equipment generates, uses and can

radiate radio frequency energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications. However, there is no guarantee that

interference will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference by one or more of the following

measures:

-- Reorient or relocate the receiving antenna.

-- Increase the separation between the equipment and receiver.

Specifications

Care@Home™ Emergency Pendant Advanced User Guide 13

-- Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

-- Consult the dealer or an experienced radio/TV technician for help.

For Industry Canada:

- This Class B digital apparatus complies with Canadian ICES-003.

- Cet appareil numerique de la classe B est conforme a la norme NMB-003 du Canada.

WARNING! Changes or modifications to this equipment not expressly approved

by the party responsible for compliance (Essence Smartcare Ltd.) could void the

user’s authority to operate the equipment.

Specifications

14 Care@Home™ Emergency Pendant Advanced User Guide

Emergency Pendant Advanced-BC

The Essence Emergency Pendant Advanced–BC (EPA-BC) is a version of the EPA designed specifically

to be backward compatible with earlier versions of Care@Home™.

The EPA–BC has similar functionality and specifications to the EPA. The only difference is in how the

EPA-BC communicates with the control panel when it detects a fall or the panic button being pressed.

However, just as with the EPA, caregivers, family members, and the monitoring station receive notice

of a fall or the panic button being pressed.

You add an EPA-BC to Care@Home™ the same way you add an EPA to Care@Home™.

For additional information, refer to the ESUGSC036 Care@Home ES700EPA-BC Datasheet.

Legal Notice

Care@Home™ Emergency Pendant Advanced User Guide 15

Legal Notice

Usage of this document, and all information (including product information) provided within, are subject to the following terms and conditions, and all

applicable laws. If you do not agree with these terms, please do not access or use the remainder of this document.

This document contains highly confidential information, which is proprietary to Essence SmartCare Ltd. and/or its affiliates (hereafter, "Essence"). No

part of this document's contents may be used, copied, disclosed or conveyed to any third party in any manner whatsoever without prior written

permission from Essence.

The information included in this document is intended for your knowledge and for negotiation purposes only. Essence makes no implicit representations

or warranties with respect to such information.

The information included in this document is subject to change without notice. Any decision to rely on the information contained herein shall be at your

sole responsibility, and Essence will not accept any liability for your decision to use any information or for any damages resulting therefrom.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the

above disclaimers, exclusions, or limitations may not apply to you.

By using the information contained herein, you agree that the laws of the State of Israel, without regard to principles of conflict of laws, will govern any

dispute of any sort that might arise between you and Essence regarding the information contained herein, and any such dispute shall be settled

exclusively in the competent courts of Tel Aviv-Jaffa, Israel.

All registered or unregistered trademarks, product names, logos and other service marks mentioned within this document are the property of Essence,

or their respective owners. Nothing contained herein shall be construed as conferring by implication, estoppels, or otherwise any license or right, either