EXFO EX1 User manual

User Guide
Ethernet Services Broadband Tester
EXFO EX1

ii EXFO EX1
Copyright © 2017–2018 EXFO Inc. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system or transmitted
in any form, be it electronically, mechanically, or by any other means such
as photocopying, recording or otherwise, without the prior written
permission of EXFO Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable.
However, no responsibility is assumed by EXFO for its use nor for any
infringements of patents or other rights of third parties that may result from
its use. No license is granted by implication or otherwise under any patent
rights of EXFO.
EXFO’s Commerce And Government Entities (CAGE) code under the North
Atlantic Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without
notice.
Trademarks
EXFO’s trademarks have been identified as such. However, the presence
or absence of such identification does not affect the legal status of any
trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and
practices.
August 3, 2018
Document version: 5.0.0.1

EXFO EX1 iii
Contents
Certification Information ........................................................................................................v
1 Introducing the EXFO EX1 ........................................................................... 1
EXFO EX1 Device .....................................................................................................................2
Technical Specifications ...........................................................................................................7
Conventions ............................................................................................................................8
2 Safety Information ....................................................................................... 9
Additional Laser Safety Information .....................................................................................11
Electrical Safety Information .................................................................................................12
Other Safety Symbols ...........................................................................................................12
3 Getting Started .......................................................................................... 13
Turning the EXFO EX1 Device On ..........................................................................................13
Connecting the RJ45 and SFP Ports .......................................................................................13
Installing the Smart Device Application ................................................................................15
Starting the Speedtest for the First Time ..............................................................................16
4 EXFO EX1 Main Menu ................................................................................. 17
Device Information ...............................................................................................................17
Connection ...........................................................................................................................18
Speedtest ..............................................................................................................................20
Reports .................................................................................................................................21
About ..................................................................................................................................23
5 Speedtest .................................................................................................... 25
Start/Stop .............................................................................................................................26
Client/Server Information ......................................................................................................27
Expandable Status Bar ..........................................................................................................27
Subtests ................................................................................................................................29
Quick Report .........................................................................................................................30
Settings ................................................................................................................................30
6 Speedtest Settings ..................................................................................... 31
Test .......................................................................................................................................31
Reports .................................................................................................................................36
System ..................................................................................................................................37

iv EXFO EX1
7 Maintenance ................................................................................................43
Recharging the Battery .........................................................................................................44
Replacing the Battery ............................................................................................................45
Cleaning LC Connectors .......................................................................................................47
Recycling and Disposal .........................................................................................................47
8 Troubleshooting ..........................................................................................49
Solving Common Problems ...................................................................................................49
Contacting the Technical Support Group ..............................................................................50
Transportation ......................................................................................................................50
9 Warranty ......................................................................................................51
General Information .............................................................................................................51
Liability .................................................................................................................................52
Exclusions .............................................................................................................................52
Certification ..........................................................................................................................52
Service and Repairs ...............................................................................................................53
EXFO Service Centers Worldwide ..........................................................................................54
A Specifications ..............................................................................................55
General Specifications ..........................................................................................................55
B Glossary .......................................................................................................57
Acronym List .........................................................................................................................57
Ethernet Interface and Signal ...............................................................................................61
Index .................................................................................................................63

Certification Information
EXFO EX1 v
Certification Information
North America Regulatory Statement
This unit was certified by an agency approved in both Canada and the
United States of America. It has been evaluated according to applicable
North American approved standards for product safety for use in Canada
and the United States.
Electronic test and measurement equipment is exempt from FCC part 15,
subpart B compliance in the United States of America and from ICES-003
compliance in Canada. However, EXFO Inc. makes reasonable efforts to
ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the user guide, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Modifications not expressly approved by the manufacturer could void the
user's authority to operate the equipment.
For compliance to RF exposure requirements, a minimum separation
distance of 20 centimeters must be maintained between the EXFO EX1
device and the user or bystanders.

Certification Information
vi EXFO EX1
The EXFO EX1 device comes with an internal wireless module and
antenna for which the following information applies:
This equipment has been tested and found to comply with the limits
for a Class A digital device, pursuant to Part 15 of the FCC Rules.
This device complies with ISED (Innovation, Science and Economic
Development Canada) license-exempt RSS standard(s). Operation is
subject to the following two conditions: (1) This device may not cause
harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This device complies with the US/Canada mobile RF exposure limit set
forth for an uncontrolled environment and is safe for intended
operation as described in this user documentation. Further RF
exposure reduction can be achieved if the device can be kept as far as
possible from the user’s body.
This device does not contain any user-serviceable components. Any
unauthorized product changes or modifications will invalidate
warranty and all applicable regulatory certifications and approvals.
Canada - Innovation, Science and Economic
Development (ISED)
Caution: When using IEEE 802.11a wireless LAN, this product is restricted
to indoor use due to its operation in the 5.15 - 5.25 GHz frequency range.
ISED requires this product to be used indoors for the frequency range of
5.15 - 5.25 GHz to reduce the potential for harmful interference to
co-channel mobile satellite systems. High power radar is allocated as the
primary user of the 5.25 - 5.35 GHz and 5.65 - 5.85 GHz bands. These radar
stations can cause interference with and/or damage to this device.

Certification Information
EXFO EX1 vii
USA - Federal Communications Commission (FCC)
This wireless adapter is restricted to indoor use due to its operation in the
5.15 - 5.25 GHz and 5.470 - 5.75 GHz frequency ranges.
Caution: Due to the fact that the frequencies used by 802.11a, 802.11b,
802.11d, 802.11g, 802.11n, and 802.11ac wireless LAN devices may not yet
be harmonized in all countries, 802.11a, 802.11b, 802.11d, 802.11g, 802.11n,
and 802.11ac products are designed for use only in specific countries, and
are not allowed to be operated in countries other than those of designated
use. As a user of these products, you are responsible for ensuring that the
products are used only in the countries for which they were intended and
for verifying that they are configured with the correct selection of
frequency and channel for the country of use.
European Community Declaration of Conformity
Warning: This is a class A product. In a domestic environment, this product
may cause radio interference in which case the user may be required to
take adequate measures.
Hereby, EXFO declares that the radio equipment type “Wideband Data
Transmission” is in compliance with European Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
Internet address: www.exfo.com/en/resources/legal-documentation.
The information about the Bluetooth® and Wi-Fi frequency bands is as
follows:
Bluetooth®: Between the frequencies 2400.0 MHz - 2483.5 MHz.
The output power is 12 dBm typical.
Wi-Fi: Between the frequencies 2400.0 MHz - 2483.5 MHz.
The maximum output power is 18 dBm.
Wi-Fi: Between the frequencies 5150.0 MHz - 5825.0 MHz.
The maximum output power is 19 dBm.

Certification Information
viii EXFO EX1
This device is a 2.4 GHz and 5 GHz wideband transmission system
(transceiver), intended for use in all EU member states and EFTA countries,
except in France and Italy where restrictive use applies.
In Italy, the end-user should apply for a license at the national spectrum
authorities in order to obtain authorization to use the device for setting up
outdoor radio links and/or for supplying access to telecommunications
and/or network services.
This device may not be used for setting up radio links in France, and in
some areas the RF output power may be limited to 10 mW EIRP in the
frequency range of 2454 - 2483.5 MHz. For detailed information, the
end-user should contact the national spectrum authority in France.
The low band 5.15 - 5.35 GHz is for indoor use only.
Laser
Your instrument is a Class 1 laser product in compliance
with standards IEC 60825-1: 2007/2014 and 21 CFR
1040.10, except for deviations pursuant to Laser Notice
No. 42, dated December 18, 1989.

EXFO EX1 1
1 Introducing the EXFO EX1
Designed to be paired with a smart device, the EXFO EX1 is a one-of-a-kind
Ethernet tester used to qualify broadband connections delivered to both
residential and business Ethernet customers—enabling service providers
to validate delivery of full line rate Gigabit Ethernet speeds to their
subscribers. The EXFO EX1’s advantage is two-fold: it includes
FPGA-powered hardware, as well as the industry-leading Speedtest
powered by Ookla1algorithm, which together give service providers
repeatable and reliable metrics, every time.
The EXFO EX1 ultra-intuitive application runs directly on a field
technician’s smart device to visualize all tasks performed including
connection, setup, results-gathering, report generation, and cloud-enabled
firmware upgrades.
1. Ookla is a third party provider. The Ookla Speedtest Powered technology involves Ookla owned and/or controlled
servers that may or may not be within your network. Ookla retains the right to aggregate test results and to monetize
aggregated results as they see fit.

Introducing the EXFO EX1
2EXFO EX1
EXFO EX1 Device
EXFO EX1 Device
On/Off Switch and LED Button and LED (Future use)
Battery LED
RJ45 Port and LEDsSFP Port and LEDs
USB-C Charging Port
Reset pin hole
USB-B RS232 Port
(Future use)

Introducing the EXFO EX1
EXFO EX1 3
EXFO EX1 Device
USB-C Charging Port
The battery of the EXFO EX1 device is not fully charged at the factory.
Charge the battery before using the EXFO EX1 device for the first time or
when it has been unused for extended periods.
The battery needs to be fully charged before using the unit for the first time.
To charge the EXFO EX1 device:
1. Connect the supplied USB cable to the USB power adapter.
2. Connect the other end of the USB cable to the EXFO EX1 USB-C
charging port.
3. Connect the USB power adapter to a power outlet.
The battery is fully charged when the battery green LED stops flashing. The
charge cycle starts and stops automatically.
Note: Refer to Recharging the Battery on page 44 for more information.

Introducing the EXFO EX1
4EXFO EX1
EXFO EX1 Device
On/Off Switch and LED
Turns the EXFO EX1 device on or off.
To turn the EXFO EX1 device on, press and hold the on/off switch
(about 1 second) until the LED starts flashing.
To turn the EXFO EX1 device off, press and hold the on/off switch
(about 5 seconds) until the LED starts flashing, then the LED turns off.
The power LED reports the EXFO EX1 device status as follows:
IMPORTANT
The EXFO EX1 device automatically shuts down after 3 minutes (by
default) of inactivity when the EXFO EX1 device is not charging
using the provided USB power adapter. Refer to Power Saving on
page 41 for more information.
LED State Description
Off EXFO EX1 device is turned off.
Green EXFO EX1 device is turned on and ready to be used.
Green flashing fast EXFO EX1 device is booting or shutting down.
Amber flashing EXFO EX1 device is performing a firmware update.
Red EXFO EX1 device failed to boot.

Introducing the EXFO EX1
EXFO EX1 5
EXFO EX1 Device
Battery LED
The battery LED of the EXFO EX1 device indicates the battery state as
follows:
LED Color/State Description
Red Battery very low (less than 5%), not charging.
Red flashing Battery very low (less than 5%), charging.
Amber Battery low (between 5 and 25%), not charging.
Amber flashing Battery low (between 5 and 25%), charging.
Green Battery charging is completed, plugged-in.
Green flashing Battery charging (more than 25%).
Off Either the EXFO EX1 device is turned off or the battery is above 25%
and not charging.

Introducing the EXFO EX1
6EXFO EX1
EXFO EX1 Device
Reset Pin Hole
The reset pin hole button restores the EXFO EX1 device to its factory
settings.
Resetting the EXFO EX1 device to its default configuration performs the
following:
Returns to factory firmware version.
Returns to factory default settings.
Clears all test reports from the EXFO EX1 device memory.
To return the EXFO EX1 device to its default factory settings:
1. Turn the EXFO EX1 device off.
2. Press and hold the pin hole button.
3. Press and hold the on/off switch (about 2 seconds).
4. Release the on/off switch.
5. Release the pin hole button.
After around 10 seconds, the power LED starts flashing (amber)
indicating the reset is in progress. Once the reset is completed, the
EXFO EX1 device will reboot.
IMPORTANT
The reset pin hole should only be used as a last solution when
encountering a serious problem with the EX1 device.

Introducing the EXFO EX1
EXFO EX1 7
Technical Specifications
RJ45 Port and LEDs
The RJ45 port is mainly used for testing the Ethernet network using an
electrical wired connection: 10Base-T, 100Base-TX, and 1000Base-T. It can
also be used to connect to the network for firmware upgrade (refer to
Software on page 41).
LEDs:
The LINK green LED is on when the link is up, off when the link is
down, and flashing when frames are transmitted and/or received.
The DUPLEX green LED is on for Full Duplex mode, off for Half Duplex
mode, and flashing when collisions are detected.
SFP and LEDs
The SFP port is used for 1 GE optical interface.
LASER red LED is on when the EXFO EX1 device is emitting an optical laser
signal.
LINK green LED is on when the link is up, off when the link is down, and
flashing when frames are transmitted and/or received.
Technical Specifications
To obtain this product’s technical specifications, visit the EXFO Web site at
www.exfo.com.

Introducing the EXFO EX1
8EXFO EX1
Conventions
Conventions
Before using the product described in this guide, you should understand
the following conventions:
WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in minor or moderate injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
Indicates a potentially hazardous situation which, if not avoided,
may result in component damage. Do not proceed unless you
understand and meet the required conditions.
IMPORTANT
Refers to information about this product you should not overlook.

EXFO EX1 9
2 Safety Information
WARNING
Do not install or terminate fibers while a light source is active.
Never look directly into a live fiber and ensure that your eyes are
protected at all times.
WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.
WARNING
If the equipment is used in a manner not specified by the
manufacturer, the protection provided by the equipment may be
impaired.
WARNING
Use only accessories designed for your unit and approved by EXFO.
For a complete list of accessories available for your unit, refer to its
technical specifications or contact EXFO.

Safety Information
10 EXFO EX1
IMPORTANT
When you see the following symbol on your unit , make sure
that you refer to the instructions provided in your user
documentation. Ensure that you understand and meet the required
conditions before using your product.
IMPORTANT
When you see the following symbol on your unit , it indicates
that the unit is equipped with a laser source, or that it can be used
with instruments equipped with a laser source. These instruments
include, but are not limited to, modules and external optical units.
IMPORTANT
Other safety instructions relevant for your product are located
throughout this documentation, depending on the action to
perform. Make sure to read them carefully when they apply to your
situation.
WARNING
Use in specific environments: (1) The use of wireless adapters in
hazardous locations is limited by the constraints posed by the
safety directors of such environments. (2) The use of wireless
adapters in hospitals is restricted to the limits set forth by each
hospital.
Do not operate a portable transmitter (including this wireless
adapter) near unshielded blasting caps or in an explosive
environment.

Safety Information
EXFO EX1 11
Additional Laser Safety Information
Additional Laser Safety Information
This product employs Class 1 Laser transceivers.
CAUTION
When you use the unit outdoors, ensure that it is protected from
liquids, dust, direct sunlight, precipitation, and full wind pressure.
Use the external power supply indoors only.
WARNING
When the LASER LED is on, the module is transmitting an optical
signal on the SFP transceiver port.

Safety Information
12 EXFO EX1
Electrical Safety Information
Electrical Safety Information
Note: To ensure that the unit is completely turned off, disconnect the power cable
and remove the battery.
Other Safety Symbols
One or more of the following symbols may also appear on the EXFO EX1
device or its USB power adapter.
WARNING
Use the external power supply indoors only.
Position the unit so that the air can circulate freely around it.
Operation of any electrical instrument around flammable gases or
fumes constitutes a major safety hazard.
To avoid electrical shock, do not operate the unit if any part of the
outer surface (covers, panels, etc.) is damaged.
Only authorized personnel should carry out adjustments,
maintenance or repair of opened units under voltage. A person
qualified in first aid must also be present. Do not replace any
components while the power cable and battery are connected.
Capacitors inside the unit may be charged even if the unit has been
disconnected from its electrical supply.
Use only the listed and certified USB power adapter provided by
EXFO with your unit. It provides reinforced insulation between
primary and secondary, and is suitably rated for the country where
the unit is sold.
Symbol Meaning
Direct current
Alternating current