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RETURNING ITEMS
Before returning any part or product to Extreme Canopy please
contact us to obtain specific return shipping instructions logistics@
extremecanopy.com or call us on 888-201-1968.
Extreme Canopy can arrange the product return for change of
mind, however, the customer will be invoiced for the shipping cost.
In addition, when processing a refund due to change of mind,
a component of the original price will be non-refundable. This
amount will be equal to the shipping charges charged by the courier
company. If you receive a faulty or damaged product a replacement
will be provided.
You can return your purchase from Extreme Canopy by mail,
regardless if you have made your purchase on
www.extrememcanopy.com or over the phone.
MAINTENANCE
PROTECTIVE COVERS Insure all Protective Covers are clean and dry
before fitting to any of your Instant Canopy products.
SCREWS Regularly check that all screws are firm (not too tight). This
can be done by using an allen wrench and/or screw driver. If a truss
bar screw is missing replace immediately as it will put additional
pressure on the frame when erecting.
LEGS When retracting or extending the legs on your Instant Canopy
it is important the inner and outer of the leg is clean and free of the
following items: sticky tape, masking tape, rope, string and cable
ties. When sticky tape, string etc is left on the leg of a tent it can
cause the inner and outer leg to jam.
TRUSS BARS Truss bars are an integral part of the tent structure, if
a truss bar is broken or damaged it is recommended that you do
not use the Instant Canopy. If operated correctly in normal weather
conditions truss bars will not break.
CLEANING
Do not use solvents on any part of the Instant Canopy.
ROOF & WALLS When cleaning your Instant Canopy (Roof, Walls
Or Valance Panels) use a soft mop and any mild household cleaning
fluid such as dish-washing detergent in warm water.
When cleaning the Roof Canopy of your Instant Canopy we
recommend that the tent is fully opened and secured into position.
Do not extend the legs. This will avoid the necessity of using a ladder
or extension poles.
We recommend that the roof of your Instant Canopy should be
cleaned regularly depending on frequency of use. Allow your Instant
Canopy to completely dry before packing down and fitting the
protective cover, this will prevent mildew.
SMALL STAINS Simply clean with a general use household mild
detergent and a clean cloth.
FRAME We recommend the Instant Canopy frame should be
cleaned regularly. Use a silicone spray on frame either after use or
in damp conditions. This will ensure your frame operates easily and
will maintain a clean look. Be sure to remove any excess spray before
attaching the roof.
TRANSPORTATION
The Instant Canopy must be stood upright during transit. If your
Instant Canopy needs to be positioned horizontally you MUST
remove the Roof to prevent damage.
REPAIRS & SPARE PARTS
Contact the Extreme Canopy Office, advise which connector, truss
bar or leg requires replacement. Use an Allen wrench or screw
driver to remove damage component, replace with new part. OR
In the case of a warranty claim, a Warranty Claim Form must first be
completed. Forms are available online - www.extremecanopy.com/
resource-center/.
ROOF Should your Instant Canopy roof be damaged contact the
Extreme Canopy Office. We will assess the damage and either
suggest a repair center, or for your to return the roof to our
Warehouse/Office. In the case of a warranty claim, Warranty Claim
Forms are available on our website.
FRAME Should your Instant Canopy frame be damaged the
following options are available.
Contact the Extreme Canopy Office, advise which connector, truss
bar or leg requires replacement. Use an allen key or screw driver to
remove the damaged component, and replace it with the new part.
OR
In the case of a warranty claim, a Warrenty Claim Form must first be
completed. Forms can be found in our online Resource Center www.
extremecanopy.com/resource-center/.
NOTE: Fit protective cover to Instant Canopy frame from top to
bottom leaving Instant Canopy to stand on Feet or Wheels.
DO NOT drag Instant Canopy Protective Covers as this can cause
wear and tear and may cause damage to your Instant Tent Canopy
and Walls.
PRODUCTION & DELIVERY
Extreme Canopy will endeavor to meet all customer due dates and
deadlines. However, as there are many aspects out of our direct
control such as shipping, we can not guarantee a due date. As such,
Extreme Canopy does not accept liability for any missed due date
nor do we accept any refund request based on this premise. Extreme
Canopy has an outstanding reputation for meeting the tightest due
dates and our team will continue to strive to be leaders in this aspect.
IMPORTANT INFORMATION
Your canopy is supplied with 8 steel stakes and 4 tie down ropes.
These MUST always be attached. For use on hard surfaces, weight
plates, water weights or sandbags MUST be used. These are
accessories and need to be purchased. All roof tension straps MUST
be attached and tensioned. These hold down methods will maximize
safety, however, due to the unpredictable nature of weather, they
will not prevent damage. All canopies are considered temporary
structures and MUST be packed down and stowed away in any
adverse weather conditions such as storm, rain, wind or other forces
of nature.
WARRANTY
Warranty covers manufacture’s defaults only. Warranty does NOT
cover products or parts which have been altered or modified in any
manner. This warranty does NOT apply to damage caused by wind,
rain, storms or other forces of nature, nor does it cover accidental or
deliberate damage of the product. Damage caused by these events
may be covered under your home or business insurance policy.
This warranty does NOT apply if the set up of the product does
not conform to the product instructions. This express warranty is
provided in lieu of all other warranties, expressed or implied.
Extreme Canopy is NOT responsible for products damaged in transit.
If you are making a warranty claim for a manufactures fault for reason
other than above, please complete our warranty claim form - and
email it through to logistics@extremecanopy.com.
Please complete and return with photos of the manufactures fault.
Alternatively, please fill out the Replacement Parts form and we will
arrange a quotation and dispatch parts as soon as possible www.
extremecanopy.com/resource-center/.
STOCK AVAILABILITY
All goods are offered for sale subject to available stock. If an item
is out of stock, we may contact you to offer a substitute. If you do
not accept a substitute item and your credit card has been charged
for an item that is out of stock, we will cancel your order and issue
a credit to your credit card account in the amount charged. Where
part of an order cannot be fulfilled immediately, the part that can be
supplied will be dispatched as soon as possible.
LIABILITY
Under no circumstances should a damaged product be used.
Damaged products should be immediately packed up and
removed. In purchasing any product from Extreme Canopy,
you agree to not hold Extreme Canopy, Extreme Canopy
representatives & Extreme Canopy directors liable for any
damage or injury caused by Extreme Canopy products. This
limitation applies to damage or injury caused by both new,
functional or damaged products. In purchasing from Extreme
Canopy, you also agree to not hold Extreme Canopy, Extreme
Canopy representatives & Extreme Canopy directors liable for
any loss, damage or injury that may arise because of a product
arriving faulty, incomplete, incorrect, or late.
RETURNS POLICY
100% Satisfaction Guaranteed
As part of the Extreme Canopy experience, it is our commitment
to provide superior products. If you are not completely satisfied
with your Extreme Canopy purchase for any reasons, we will
make it right. You can return your product for a replacement or
refund within thirty (30) days of your purchase. The product must
be in new, unused condition. Extreme Canopy does NOT accept
returns for any custom printed products unless the custom printed
product has a fault under our manufacturers warranty.
Extreme Canopy’s guarantee doesn’t cover ordinary wear and tear
or damage caused by improper use, naturally caused accidents,
storm, rain, or wind gusts. If you have received your Extreme
Canopy purchase and it has a manufacturing defect in the
materials or workmanship please fill out our warranty claim form
www.extremecanopy.com/resource-center/ and email it through
to logistics@extremecanopy.com. Extreme Canopy’s satisfaction
guarantee does not apply to any event tent or custom produced
product. Under no circumstances does Extreme Canopy accept a
return on Crest Tents, Pavilions or Pinnacle tents.
PRODUCT WARRANTY
X5 Explorer Frame 5 Years
X6 Velocity Frame 5 Years
X7 Tectonic Frame 10 Years
Q8 Quasar Frame 10 Years
Feather / Teardrop Flag Hardware 1 Year
Cafe Umbrellas Frame 1 Year
Star Shade Pole 1 Year
Arch Tent Frame 3 Years
EMX Inflatable Frame 5 Years
Pavilion Frame 5 Years
Pinnacle Frame 10 Years
Crest Tent Frame 10 Years
Table Covers 1 Year
Pop Banner 1 Year
Custom Banners / Fence Wraps 1 Year
Roller Banner 1 Year
FABRICS
Plain 500D PVC Coated Polyester 1 Year
Printed 600D PU Coated Polyester 1 Year
Plain 580gsm PVC / Crest PVC 5 Years
Printed 550gsm PVC 2 Years
Clear PVC 2 Years
Flag Fabric 6 Months