Extron electronics HC 400 Series User manual

HC 400 Series
Transmitter and Receiver Systems
68-3063-01 Rev. F
07 19
HC 400
Series User
Guide
User Guide
Collaboration System
HC 403 System
HC 402 System
HC 402 EU or MK System
HC 404 System
or

Important Information
Safety Instructions
Safety Instructions • English
WARNING: This symbol, ,when used on the product, is
intended to alert the user of the presence of uninsulated dangerous
voltage within the product’s enclosure that may present a risk of electric
shock.
ATTENTION: This symbol, , when used on the product, is intended
to alert the user of important operating and maintenance (servicing)
instructions in the literature provided with the equipment.
For information on safety guidelines, regulatory compliances, EMI/EMF
compatibility, accessibility, and related topics, see the Extron Safety and
Regulatory Compliance Guide, part number 68-290-01, on the Extron
website, www.extron.com.
Sicherheitsanweisungen • Deutsch
WARNUNG: Dieses Symbol auf dem Produkt soll den Benutzer
darauf aufmerksam machen, dass im Inneren des Gehäuses dieses
Produktes gefährliche Spannungen herrschen, die nicht isoliert sind und
die einen elektrischen Schlag verursachen können.
VORSICHT: Dieses Symbol auf dem Produkt soll dem Benutzer in
der im Lieferumfang enthaltenen Dokumentation besonders wichtige
Hinweise zur Bedienung und Wartung (Instandhaltung) geben.
Weitere Informationen über die Sicherheitsrichtlinien, Produkthandhabung,
EMI/EMF-Kompatibilität, Zugänglichkeit und verwandte Themen finden Sie in
den Extron-Richtlinien für Sicherheit und Handhabung (Artikelnummer
68-290-01) auf der Extron-Website, www.extron.com.
Instrucciones de seguridad • Español
ADVERTENCIA: Este símbolo, , cuando se utiliza en el producto,
avisa al usuario de la presencia de voltaje peligroso sin aislar dentro del
producto, lo que puede representar un riesgo de descarga eléctrica.
ATENCIÓN: Este símbolo, , cuando se utiliza en el producto, avisa
al usuario de la presencia de importantes instrucciones de uso y
mantenimiento recogidas en la documentación proporcionada con el
equipo.
Para obtener información sobre directrices de seguridad, cumplimiento
de normativas, compatibilidad electromagnética, accesibilidad y temas
relacionados, consulte la Guía de cumplimiento de normativas y seguridad
de Extron, referencia 68-290-01, en el sitio Web de Extron, www.extron.com.
Instructions de sécurité • Français
AVERTISSEMENT : Ce pictogramme, , lorsqu’il est utilisé sur le
produit, signale à l’utilisateur la présence à l’intérieur du boîtier du
produit d’une tension électrique dangereuse susceptible de provoquer
un choc électrique.
ATTENTION : Ce pictogramme, , lorsqu’il est utilisé sur le produit,
signale à l’utilisateur des instructions d’utilisation ou de maintenance
importantes qui se trouvent dans la documentation fournie avec le
matériel.
Pour en savoir plus sur les règles de sécurité, la conformité à la
réglementation, la compatibilité EMI/EMF, l’accessibilité, et autres sujets
connexes, lisez les informations de sécurité et de conformité Extron, réf.
68-290-01, sur le site Extron, www.extron.com.
Istruzioni di sicurezza • Italiano
AVVERTENZA: Il simbolo, , se usato sul prodotto, serve ad
avvertire l’utente della presenza di tensione non isolata pericolosa
all’interno del contenitore del prodotto che può costituire un rischio di
scosse elettriche.
ATTENTZIONE: Il simbolo, , se usato sul prodotto, serve ad
avvertire l’utente della presenza di importanti istruzioni di funzionamento
e manutenzione nella documentazione fornita con l’apparecchio.
Per informazioni su parametri di sicurezza, conformità alle normative,
compatibilità EMI/EMF, accessibilità e argomenti simili, fare riferimento
alla Guida alla conformità normativa e di sicurezza di Extron, cod. articolo
68-290-01, sul sito web di Extron, www.extron.com.
Instrukcje bezpieczeństwa • Polska
OSTRZEŻENIE: Ten symbol, , gdy używany na produkt, ma na celu
poinformować użytkownika o obecności izolowanego i niebezpiecznego
napięcia wewnątrz obudowy produktu, który może stanowić zagrożenie
porażenia prądem elektrycznym.
UWAGI: Ten symbol, , gdy używany na produkt, jest przeznaczony do
ostrzegania użytkownika ważne operacyjne oraz instrukcje konserwacji
(obsługi) w literaturze, wyposażone w sprzęt.
Informacji na temat wytycznych w sprawie bezpieczeństwa, regulacji
wzajemnej zgodności, zgodność EMI/EMF, dostępności i Tematy pokrewne,
zobacz Extron bezpieczeństwa i regulacyjnego zgodności przewodnik, część
numer 68-290-01, na stronie internetowej Extron, www.extron.com.
Инструкция по технике безопасности • Русский
ПРЕДУПРЕЖДЕНИЕ: Данный символ, , если указан
на продукте, предупреждает пользователя о наличии
неизолированного опасного напряжения внутри корпуса
продукта, которое может привести к поражению электрическим
током.
ВНИМАНИЕ: Данный символ, , если указан на продукте,
предупреждает пользователя о наличии важных инструкций
по эксплуатации и обслуживанию в руководстве,
прилагаемом к данному оборудованию.
Для получения информации о правилах техники безопасности,
соблюдении нормативных требований, электромагнитной
совместимости (ЭМП/ЭДС), возможности доступа и других
вопросах см. руководство по безопасности и соблюдению
нормативных требований Extron на сайте Extron: ,
www.extron.com, номер по каталогу - 68-290-01.
安全说明 •简体中文
警告：产品上的这个标志意在警告用户该产品机壳内有暴露的危险 电压，
有触电危险。
注意：产品上的这个标志意在提示用户设备随附的用户手册中有
重要的操作和维护(维修）说明。
关于我们产品的安全指南、遵循的规范、EMI/EMF 的兼容性、无障碍
使用的特性等相关内容，敬请访问 Extron 网站 , www.extron.com，参见
Extron 安全规范指南，产品编号 68-290-01。

Copyright and Trademark Notices
安全記事 • 繁體中文
警告:若產品上使用此符號，是為了提醒使用者，產品機殼內存在著
可能會導致觸電之風險的未絕緣危險電壓。
注意 若產品上使用此符號，是為了提醒使用者，設備隨附的用戶手冊中有
重 要 的 操 作 和 維 護（ 維 修 ）説 明 。
有關安全性指導方針、法規遵守、EMI/EMF 相容性、存取範圍和相關主題的詳細資
訊，請瀏覽 Extron 網站：www.extron.com，然後參閱《Extron 安全性與法規
遵守手冊》，準則編號 68-290-01。
安全上のご注意 • 日本語
警告: この記号 が製品上に表示されている場合は、筐体内に絶縁されて
いない高電圧が流れ、感電の危険があることを示しています。
注意:この記号 が製品上に表示されている場合は、本機の取扱説明書に
記載されている重要な操作と保守(整備)の指示についてユーザーの注意
を喚起するものです。
安全上のご注意、法規厳守、EMI/EMF適合性、その他の関連項目に
つ い て は 、エ ク スト ロ ン の ウェブ サ イト www.extron.com よ り 『 Extron Safety
and Regulatory Compliance Guide』 ( P/N 68-290-01) をご覧ください。
안전 지침 • 한국어
경고: 이 기호 가 제품에 사용될 경우, 제품의 인클로저 내에 있는
접지되지 않은 위험한 전류로 인해 사용자가 감전될 위험이 있음을
경고합니다.
주의: 이 기호 가 제품에 사용될 경우, 장비와 함께 제공된 책자에 나와
있는 주요 운영 및 유지보수(정비) 지침을 경고합니다.
안전 가이드라인, 규제 준수, EMI/EMF 호환성, 접근성, 그리고 관련 항목에
대한 자세한 내용은 Extron 웹 사이트(www.extron.com)의 Extron 안전 및
규제 준수 안내서, 68-290-01 조항을 참조하십시오.
Copyright
© 2017-2019 Extron Electronics. All rights reserved. www.extron.com
Trademarks
All trademarks mentioned in this guide are the properties of their respective owners.
The following registered trademarks
(®), registered service marks (SM), and trademarks (™) are the property of RGB Systems, Inc. or
Extron Electronics (see the current list of trademarks on the Terms of Use page at www.extron.com):
Registered Trademarks (®)
Extron, Cable Cubby, ControlScript, CrossPoint, DTP, eBUS, EDID Manager, EDID Minder, Flat Field, FlexOS, Glitch Free, GlobalConfigurator,
GlobalScripter, GlobalViewer, Hideaway, HyperLane, IPIntercom, IPLink, KeyMinder, LinkLicense, LockIt, MediaLink, MediaPort, NetPA,
PlenumVault, PoleVault, PowerCage, PURE3, Quantum, Show Me, SoundField, SpeedMount, SpeedSwitch, StudioStation, System  Integrator,
TeamWork, TouchLink, V-Lock, VideoLounge, VN-Matrix, VoiceLift, WallVault, WindoWall, XTP, XTPSystems, and ZipClip
Registered Service Mark(SM) : S3 Service Support Solutions
Trademarks (™)
AAP, AFL (Accu-Rate Frame Lock), ADSP (Advanced Digital Sync Processing), Auto-Image, AVEdge, CableCover, CDRS (ClassD
Ripple Suppression), Codec Connect, DDSP (Digital Display Sync Processing), DMI (Dynamic Motion Interpolation), DriverConfigurator,
DSPConfigurator, DSVP (Digital Sync Validation Processing), eLink, EQIP, Everlast, FastBite, FOX, FOXBOX, IPIntercom HelpDesk, MAAP,
MicroDigital, Opti-Torque, PendantConnect, ProDSP, QS-FPC (QuickSwitch Front Panel Controller), Room Agent, Scope-Trigger, ShareLink,
SIS, SimpleInstructionSet, Skew-Free, SpeedNav, Triple-Action Switching, True4K, Vector™4K, WebShare, XTRA, and ZipCaddy

FCC Class A Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part15 of the FCC rules. The ClassA limits provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is
likely to cause interference. This interference must be corrected at the expense of the user.
NOTE: For more information on safety guidelines, regulatory compliances,
EMI/EMF compatibility, accessibility, and related topics, see the “Extron Safety and
Regulatory Compliance Guide” on the Extron website.
Battery Notice
This product contains a battery. Do not open the unit to replace the battery. If the battery
needs replacing, return the entire unit to Extron (for the correct address, see the Extron
Warranty section on the last page of this guide).
CAUTION: Risk of explosion. Do not replace the battery with an incorrect type. Dispose
of used batteries according to the instructions.
ATTENTION : Risque d’explosion. Ne pas remplacer la pile par le mauvais type de pile.
Débarrassez-vous des piles usagées selon le mode d’emploi.

Conventions Used in this Guide
Notifications
The following notifications are used in this guide:
CAUTION: Risk of minor personal injury.
ATTENTION : Risque de blessure mineure.
ATTENTION:
• Risk of property damage.
• Risque de dommages matériels.
NOTE: A note draws attention to important information.
TIP: A tip provides a suggestion to make working with the application easier.
Software Commands
Commands are written in the fonts shown here:
^AR Merge Scene,,Op1 scene 1,1 ^B 51 ^W^C
[01]R000400300 004000080000600[02]35[17][03]
NOTE: For commands and examples of computer or device responses mentioned
in this guide, the character “0” is used for the number zero and “O” is the capital
letter “o.”
Computer responses and directory paths that do not have variables are written in the font
shown here:
Reply from 208.132.180.48: bytes=32 times=2ms TTL=32
C:\Program Files\Extron
Variables are written in slanted form as shown here:
ping xxx.xxx.xxx.xxx —t
SOH R Data STX Command ETB ETX
Selectable items, such as menu names, menu options, buttons, tabs, and field names are
written in the font shown here:
From the File menu, select New.
Click the OK button.
Specifications Availability
Product specifications are available on the Extron website, www.extron.com.
Extron Glossary of Terms
A glossary of terms is available at http://www.extron.com/technology/glossary.aspx.

HC 400 Series • Contents vii
Contents Contents
Network Communication Setup........................ 34
Network Configuration via OSD Menu........... 35
Network Configuration via PCS Software...... 36
Network Configuration via Toolbelt Software. 37
Front Panel Configuration
and Operation.............................................. 39
Input Selection: Manual and Auto-Input
Switching ........................................................ 39
Manual Input Selection ................................. 39
Auto-Input Switching .................................... 40
Using Front Panel Buttons for Special
Functions ........................................................ 41
Front Panel Lockout (Executive Modes) ............ 41
Using the OSD Menu System ........................... 41
OSD Menu Navigation .................................. 42
OSD Menu Overview .................................... 43
Configuration: Using the OSD Submenus ..... 43
Resetting the Unit Manually or Via Software...... 54
Manual Resets.............................................. 55
Software- and OSD-Based Resets ............... 57
Software-Based
Configuration and Control ......................... 59
Configuration and Control: an Overview............ 59
AV Configuration........................................... 59
Control Configuration.................................... 59
Downloading the Software and Getting Started... 60
Locating Software, Firmware, and
Driver Files on the Extron Website................ 60
Installing Software......................................... 61
AV Configuration Using PCS Software.............. 62
Connecting to the HCR102 in PCS.............. 62
Configuring AV Settings in PCS .................... 64
Basic Control Configuration.............................. 66
Security Considerations: Ports, Certificates... 67
Things to Do After Installing GC and Before
Starting a Project......................................... 67
Using GC: Helpful Tips ................................. 67
Introduction ................................................... 1
Before You Begin................................................ 1
What This Guide Covers................................. 1
Conventions Used in This Guide..................... 1
About the HC 400 Series.................................... 2
HC400 Series Systems.................................. 2
Transmitters.................................................... 3
Receiver ......................................................... 3
Application Diagrams...................................... 4
Features ......................................................... 6
Device Control................................................ 7
About Global Configurator.................................. 8
PC System Requirements................................... 8
Hardware Features and Installation ........... 9
Setup Checklist: How to Proceed With
Installation ......................................................... 9
Step 1 — Get Ready ...................................... 9
Step 2 — Mount the Receiver and HCT103,
Prepare the Installation Site for Other
Transmitters................................................. 10
Step 3 — Cable All Devices.......................... 10
Step 4 — Connect Power............................. 10
Step 5 — Configure Network Settings .......... 11
Step 6 — Configure AV Settings ................... 11
Step 7 — Configure Control Settings............ 11
Step 8 — Test and Troubleshoot the System .. 12
Step 9 — Mount the HCT102D,
HCT101D, HCT101EU, or HCT101MK... 12
Front Panel Features......................................... 13
Reset Features ............................................. 14
Configuration Connection ............................. 14
Input Selection and Indication Features......... 14
Configuration and Adjustment Buttons ......... 15
Rear and Side Panel Features and Connections... 16
AV Input Cabling........................................... 18
Transmitter-Receiver Interconnection ............ 19
AV Output Cabling........................................ 20
Control Cabling............................................. 21
Power Connections ...................................... 32
Reset Button (HCT102D)............................ 34
Grounding Screw (HCT101EU and MK) ...... 34

HC 400 Series • Contents viii
Reference Information ............................... 69
Network Port Requirements and Licensed
Third-Party Software........................................ 69
File Types: a Key to Extron-specific File Names ... 69
Secure Sockets Layer (SSL) Certificates........... 70
Mounting.......................................................... 71
Mounting the HCT 103 and HCR 102........... 71
Mounting the HCT102D, HCT101D,
HCT101EU, or HCT101MK ..................... 72
Mount the HCT102D or HCT101D............ 75
Mount the HCT101EU or HCT101MK....... 76
Troubleshooting................................................ 77
Power Connections ...................................... 77
AV Connections and Configuration ............... 77
Data (Network) Connections......................... 78
Device Control Connections and
Configuration............................................... 78
Miscellaneous Troubleshooting Items............ 79
Firmware Updates....................................... 80
Determining the Firmware Version..................... 80
Using Toolbelt Software ................................ 80
Using a Browser........................................... 80
Using PCS.................................................... 81
Updating the Firmware ..................................... 81
Locating and Downloading the Firmware...... 81
Installing Firmware ........................................ 82

HC 400 Series • Introduction 1
Introduction
This section covers the following basic information you should know about this guide and
the product before installation:
• Before You Begin
• About the HC 400 Series
• About Global Configurator
• PC System Requirements
Before You Begin
What This Guide Covers
This user guide provides instructions for an experienced installer to install an Extron HC404,
HC403, HC402, HC402EU, or HC402MK Meeting Space Collaboration System. The
guide provides detailed information and best practices recommendations about cabling,
instructions for front panel operation, a brief overview of the configuration process, details
on reset modes, and reference information.
This guide does not contain instructions on detailed software-related setup steps or
details of configuration within the software: those are covered in the Product Configuration
Software Help File, the Global Configurator Help File and help files for related programs,
such as Toolbelt and GUI Designer. The software help files describe how to use each
program to download drivers, add AV devices to a configuration, configure basic functions,
and set up schedules, macros, e-mail alerts, touchpanel button configurations, and the like.
Conventions Used in This Guide
Throughout this guide each system is referred to as “the system” or by the system model
name. The systems covered in this guide are as follows:
• The HC404 system consists of the HCT103 transmitter (“the transmitter”) and the
HCR102 switching scaling receiver (“the receiver”) connected by shielded twisted pair
cable.
• The HC403 system consists of the HCT102D transmitter (“the transmitter”) and the
HCR102 switching scaling receiver (“the receiver”) connected by shielded twisted pair
cable.
• The HC402 system consists of the HCT101D transmitter (“the transmitter”) and the
HCR102 switching scaling receiver (“the receiver”) connected by shielded twisted pair
cable.
• The HC402EU system consists of the HCT101EU transmitter (“the transmitter”) and
the HCR102 switching scaling receiver (“the receiver”) connected by shielded twisted
pair cable.
• The HC402MK system consists of the HCT101MK transmitter (“the transmitter”)
and the HCR102 switching scaling receiver (“the receiver”) connected by shielded
twisted pair cable.
Rev. E: Added HC 402,
HC 402 EU/MK system
info and references
throughout the guide.

HC 400 Series • Introduction 2
Additional terms used in this guide:
• Global Configurator software is referred to as “GC,” in Global Configurator Professional
mode (“GCProfessional”) or Global Configurator Plus mode (“GCPlus”).
• The GlobalViewer Enterprise application is sometimes referred to as “GVE.”
• Product Configuration Software is also referred to as “PCS.”
About the HC 400 Series
HC400 Series Systems
The Extron HC404, HC 403, HC 402, HC402EU, and HC402MK systems are AV
presentation solutions. They incorporate a built-in control processor for display control via
HDMI Consumer Electronics Control (CEC), RS-232, IR, or Ethernet. They also include
digital I/O ports.
Each system is a dedicated transmitter-receiver pair that is factory-optimized to work
together as if it were a single unit. Together each transmitter-receiver system extends video,
audio, and control signals up to 230feet (70m) over a single CATxcable.
An HC404 TeamWork kit (which includes cables and other accessories) is also available.
Each system offers two auto-input switching modes, one of which automatically selects
sources based on input signals and also allows manual source selection via buttons.
Auto-switching modes can be enabled or disabled via Extron Product Configuration
Software. The “last connected” auto-switching mode is enabled by default (see Auto-Input
Switching on page40).
• The HC404 features four AV inputs and one output. It consists of a three-input
switching transmitter (HCT103) and a scaling receiver (HCR102) that has one HDMI
input and one connection from the transmitter. Both the transmitter and receiver are
rack mountable in half rack wide enclosures.
• The HC403 features three AV inputs and one output. The system consists of a two-
input switching transmitter (HCT102) and a scaling receiver (HCR102) that has one
HDMI input and one connection from the transmitter. The transmitter has a decorator-
style wallplate and can be mounted into a standard US 2-gang junction box, and the
receiver is rack mountable in a half rack wide enclosure.
• The HC402, HC402EU, and HC402MK each feature two AV inputs and one
output. Each system consists of a one-input switching transmitter (HCT101D,
HCT101EU, or HCT 101MK) and a scaling receiver (HCR102) that has one HDMI
input and one connection from the transmitter.
• The HCT101D has a decorator-style wallplate and can be mounted into a
standard US 1-gang junction box.
• The HCT101EU has an EU-style frame and can be mounted into a standard
1-gang European EU junction box with a 55mm opening or an Extron Flex55
mounting box.
• The HCT101MK has an MK-style frame and can be mounted into a standard
1-gang European MK junction box with a 55mm opening or an Extron Flex55
mounting box.
• The receiver is rack mountable in a half rack wide enclosure.

HC 400 Series • Introduction 3
Transmitters
Features
Transmitter
Model
Analog
Video
Inputs
Digital
HDMI Video
Inputs
Analog
Audio
Inputs
Input
Selection
Buttons
Input
Selection
LEDs
Mounting
Type
HCT103 1 2 1 Yes Yes Rack mount
(1 inch high,
half rack wide)
HCT102D 1 1 2 No Yes 2-gang US,
decorator-style
HCT101D 0 1 1 No No 1-gang US,
decorator-style
HCT101EU 0 1 0 No No 1-gang EU,
55mm
HCT101MK 0 1 0 No No 1-gang MK,
55mm
For any of these transmitters, if the selected input is HDMI, the extended video signal can
be HDCP-compliant.
Receiver
The HCR102 receiver incorporates a high performance, HDCP compliant scaler that scales
video to provide a consistent output resolution to a display. It accepts video with resolutions
from 480i up to 1920x1200, 1080p, and 2K, and performs upscaling and downscaling with
multiple output rates up to 1920x1200, including HDTV 1080p/60 and 2K. The receiver
includes an on-screen display, test patterns, and EDID Minder.
Rev. E: Changed paragraphs
into a transmitter features
table & added the HCT 101
models.
The HCT103 transmitter switches between an analog video and
two digital (HDMI) video inputs. It includes front panel input selection
buttons and LED signal indicators.
The HCT102D transmitter switches between an analog video and
one digital (HDMI) video input. It does not include input selection
buttons and LEDs.
The HCT101EU and HCT 101MK transmitters each have one
digital (HDMI) video input. These do not include input selection
buttons and LEDs.

HC 400 Series • Introduction 4
Application Diagrams
POWER
12V
2.0A MAX
INPUTS OUTPUTS
1
TP
HDMI
L R
AUDIO
HDMI/CEC
SIG LINK
IN
COM IR DIGITAL I/O
1 2S GTx Rx G G 3 4 G
HCR 102
LAN
POWER
12V 3
0.5A MAX
2
RGB HDMI HDMI
AUDIO
4
INPUTS
HCT 103
CONTACT TALLY
2 3 4 G 2 3 4 +V
REMOTE
SIG LINK
OUT
Ethernet
PC with
GlobalViewer
Enterprise
RESET
A/PoE B
POWER
12V
1.7A MAX
HDMI HDMI Tx Rx G
RS-232
COM
LAUDIO R
OUTPUT
1
C T
2
C T
3
C T
4
C T G +V
CONTACT / TALLY LAN
INPUT OUTPUT
TCP/IP
Network
HCR 102
Scaling Receiver
Extron
Show Me Cables
Display
HDMI
HDMI RS-232
HDMI
VGA
Twisted Pair Cable (AV) 230'
HDMI
Ethernet
MODEL80
FLATPANEL
HCT 103
Switching Transmitter
Extron
OCS 100W
Wall Mount
Occupancy
Sensor
Wireless
Ethernet
Laptop
Room
Wireless Access
Point
Tablet
Smartphone
TCP/IP
Network
Extron
ShareLink Pro 1000
Wireless and Wired
Collaboration
Gateway
Figure 1. A Typical TeamWork HC404 System Application
POWER
12V
2.0A MAX
INPUTS OUTPUTS
1
TP
HDMI
L R
AUDIO
HDMI/CEC
SIG LINK
IN
COM IR DIGITAL I/O
1 2S GTx Rx G G 3 4 G
HCR 102
LAN
AUDIO IN
HDMI IN
AUDIO IN
VGA IN
Extron
Ethernet
PC with
GlobalViewer
Enterprise
RESET
A/PoE B
POWER
12V
1.7A MAX
HDMI HDMI Tx Rx G
RS-232
COM
LAUDIO R
OUTPUT
1
C T
2
C T
3
C T
4
C T G +V
CONTACT / TALLY LAN
INPUT OUTPUT
TCP/IP
Network
HCR 102
Scaling Receiver
Display
HDMI
HDMI RS-232
Twisted Pair
Cable (AV)
230'
HDMI
Ethernet
MODEL80
FLATPANEL
HCT 102 D
Switching Transmitter
Extron
OCS 100W
Wall Mount
Occupancy
Sensor
Ethernet
Room
Wireless Access
Point
Tablet
TCP/IP
Network
FrontSide
Extron
ShareLink Pro 1000
Wireless and Wired
Collaboration
Gateway
VGA
Audio
Figure 2. A Typical HC403 System Application

HC 400 Series • Introduction 5
POWER
12V
2.0A MAX
INPUTS OUTPUTS
1
TP
HDMI
L R
AUDIO
HDMI/CEC
SIG LINK
IN
COM IR DIGITAL I/O
1 2S GTx Rx G G 3 4 G
HCR 102
LAN
e
HDMI IN
AUDIO IN
e
HDMI IN
AUDIO IN
Ethernet
PC with
GlobalViewer
Enterprise
TCP/IP
Network
HCR 102
Scaling Receiver
Display
HDMI,
CEC
Twisted Pair
Cable (AV)
230'
HDMI
MODEL80
FLATPANEL
HCT 101 D
Transmitter
Top
Front
Extron
OCS 100W
Wall Mount
Occupancy
Sensor
Ethernet
Room
Wireless Access
Point
Tablet
RESET
A/PoE B
POWER
12V
1.7A MAX
HDMI HDMI Tx Rx G
RS-232
COM
LAUDIO R
OUTPUT
1
C T
2
C T
3
C T
4
C T G +V
CONTACT / TALLY LAN
INPUT OUTPUT
Extron
ShareLink Pro 1000
Wireless and Wired
Collaboration
Gateway
HDMI
Ethernet
TCP/IP
Network
Audio
Figure 3. A Typical HC402 System Application
POWER
12V
2.0A MAX
INPUTS OUTPUTS
1
TP
HDMI
L R
AUDIO
HDMI/CEC
SIG LINK
IN
COM IR DIGITAL I/O
1 2S GTx Rx G G 3 4 G
HCR 102
LAN
e
HDMI IN
Ethernet
PC with
GlobalViewer
Enterprise
TCP/IP
Network
HCR 102
Scaling Receiver
Display
HDMI,
CEC
Twisted Pair Cable (AV)
230'
HDMI
MODEL80
FLATPANEL
HCT 101 EU
Transmitter
Side Front
Extron
OCS 100W
Wall Mount
Occupancy
Sensor
Ethernet
Room
Wireless Access
Point
Tablet
RESET
A/PoE B
POWER
12V
1.7A MAX
HDMI HDMI Tx Rx G
RS-232
COM
LAUDIO R
OUTPUT
1
C T
2
C T
3
C T
4
C T G +V
CONTACT / TALLY LAN
INPUT OUTPUT
Extron
ShareLink Pro 1000
Wireless and Wired
Collaboration
Gateway
HDMI
Ethernet
TCP/IP
Network
Figure 4. A Typical HC402EU System

HC 400 Series • Introduction 6
Features
General features
Flexible options for device control — The systems offer RS-232 and infrared (IR) control,
TCP/Ethernet control and monitoring, and digital I/O (digital input or digital output) controls.
The transmitters offers contact input ports, as well. The HCT 103 also offers tally output
ports.
Flexible mounting options —
• The HCT 103 transmitter and the HCR 102 receiver are each housed in a one inch high,
half rack wide enclosure, so they can be discretely mounted under a table or near a
display by using the included MBU125 mounting kit. Alternatively, they can easily be
rack mounted using an optional rack shelf, or set directly on a table top.
• The HCT102D transmitter fits into a standard US 2-gang junction box or mud ring and
the HCT101 D transmitter fits a standard US 1-gang junction box or mud ring for easy
wall or furniture mounting.
• The HCT101EU fits an EU 1-gang junction box, the HCT101MK fits an MK 1-gang
junction box, and either model fits into an Extron Flex55 mounting plate or junction box.
EDID Minder — An Extron proprietary process automatically manages the EDID
information between a digital display device and one or more input sources. By maintaining
continuous EDID communication with all sources, EDID Minder ensures that digital sources
power up properly and maintain their video output, whether or not they are actively
connected to the digital display device.
Two options for configuring AV settings — Configure the AV settings for transmitters
and receiver using Extron Product Configuration Software (PCS). The scaler and EDID
settings for the receiver can also be selected using the front panel controls and built-in on-
screen display (OSD).
Output scaling — Set the receiver to scale video output to match the resolution and
refresh rate required by the display. The HC 400 Series systems support a maximum
resolution and rate of 1920x1200 including 1080p at 60Hz and 2K.
Auto-input switching — The HC400 Series systems offer an auto-switching mode
(see Auto-Input Switching on page40) that is useful in installations where the front
panels are not easily accessible. Auto-switching modes can be enabled or disabled via
configuration software or the on screen display (OSD) menu.
Support for optional TLP Pro touchpanels — The HC400 Series systems each support
one primary and one mirrored TouchLinkPro touchpanel over a standard Ethernet network.
Touchpanels are an option that provides a convenient interface for controlling the HC400
Series system, which, in turn, controls the other system components.
NOTE: GUI Designer software is used to design the user interface layout of any optional
Extron TouchLinkPro touchpanel.
Support for optional NBP button panels — The HC400 Series systems each support
NBP button panels as an alternative interface for controlling the HC400 Series system.
Universal power system compatibility — These products include a 12VDC, 3A external
power supply that accepts 100-240 VAC, 50-60 Hz input.
Network and configuration features
• Global compatibility — The receiver uses industry standard Ethernet communication
protocols, including DHCP, DNS, HTTP, HTTPS, ICMP, NTP, SFTP, SMTP, SNMP, SSH,
TCP/IP, and UDP/IP.
• Embedded web page — The embedded web page includes online monitoring of
basic features. More items can be monitored via this page if the unit is part of a Global
Viewer Enterprise system.

HC 400 Series • Introduction 7
• Remote equipment management — The IP Link Pro connection allows you to
remotely manage, monitor, and control Ethernet-enabled products such as projectors,
displays, video conferencing equipment, and other AV equipment. The HCR102
provides support for the following:
• TCP, UDP, and HTTP connections
• Password protection using secure communication
• Connection via IP address or host name
• Multi-level password protection — Allows security to be set based on user roles.
• System asset management — The configured system and receiver allow you to
control, monitor, and schedule various functions of devices in the system.
• E-mail notification — The receiver can be set up to send e-mail notifications, such
as a notice that a projector has been disconnected or the projector lamp has been used
for a designated number of hours.
Device Control
The control features of the receiver integrate Ethernet connection into AV systems to allow
users to remotely control, monitor, and troubleshoot AV equipment, including display
devices, source devices, and other items such as lights, a projector lift, or a screen motor.
Use the Extron Toolbelt software to discover and manage the control features of the
HCR102 receiver and other Extron control products. Configure the receiver using Global
Configurator Professional (GCProfessional) or Global Configurator Plus (GCPlus). A basic
configuration is preloaded at the factory. It can be customized as needed.
• An IR, RS-232, or Ethernet driver file can be downloaded from the Extron website
(www.extron.com/download/index.aspx). The driver is saved to a folder and
commands from the driver are incorporated into the GC configuration file for the
HCR102 and any touchpanels or button panels that will work with it. The configuration
file is built and uploaded to the unit via GC.
• If a driver is not already available, RS-232 or Ethernet command strings can be
entered directly from a host computer using GlobalConfigurator. These can then be
incorporated into controls within the GC project.
If touchpanels are part of the system, use GUI Designer software to design the graphic
interface layout, then import the layout into the GC project.
Once you have set up how you want the system to work (set up IP addresses and
functions, assigned drivers to ports, configured digital inputs or outputs), that information
is saved to a GC project configuration file that is built and uploaded into the unit and to any
optional TouchLinkPro touchpanels or NBP button panels.
See the Global Configurator Help File (which comes with the software) for basic details
on setting up the HCR102 (and other Extron control products) and for downloading and
configuring device control commands.
This is applicable only if the device can support IR learning:
• IR commands can be entered directly from an IR
remote control through IR learning via GC to create
a driver that the unit can use. IR learning is seldom
needed, but it is convenient for installing new or
updated commands into the IPCPProSeries in the
field in the rare cases when a driver is not already
available from Extron.
, or learning
Configure the AV settings for transmitters and receiver using Extron Product Configuration
Software (PCS). The scaler and EDID settings for the receiver can also be selected using the
front panel controls and built-in on-screen display (OSD).
Configure the control functions using Extron Global Configurator software running in Global
Configurator Professional (GCProfessional) or Global Configurator Plus (GC Plus) mode.
If touchpanels are part of the system, use GUI Designer software to design the graphic
interface layout. All the software is available on the Extron website, www.extron.com.

HC 400 Series • Introduction 8
About Global Configurator
Global Configurator (GCProfessional or GCPlus) is the software tool for configuration of an
HCR102 receiver and the whole control system. Global Configurator:
• Loads device drivers for monitoring the status of and controlling devices within the AV system.
• Uploads GUIDesigner interface layouts to touchpanels.
• Creates the configuration containing all the settings for the receiver and the products
with which it interacts in the AV system.
• Generates a graphical user interface called GlobalViewer (GV) that is uploaded to the
unit (a GlobalViewer host device) along with the completed configuration and can be
accessed as a web page.
To obtain Global Configurator software, you must have an Extron Insider account and
contact an Extron support representative. Extron provides training to our customers on
how to use the software. Access to the full features of Global Configurator Professional is
available to users who successfully complete Extron Control Professional Certification.
PC System Requirements
To find the minimum hardware and software requirements for the PC you use to configure
the HC400 Series system:
• Visit the Download page (www.extron.com/download/index.aspx) on the Extron
website and navigate to the web page for the specific software package (such as
Global Configurator Professional or Global Configurator Plus). Minimum PC hardware
and software system requirements are listed in the description section. In some cases,
minimum device firmware version requirements are also listed there.
• If system requirements are not listed on the software package web page, contact an
Extron support representative.

HC 400 Series • Hardware Features and Installation 9
Hardware Features
and Installation
This section covers the following material:
• Setup Checklist: How to Proceed With Installation
• Front Panel Features
• Rear and Side Panel Features and Connections
• Network Communication Setup
• Resetting the Unit Manually or Via Software
Pay careful attention to the order and types of setup tasks. Follow the setup checklist in
this guide or in the setup guide. It is helpful to keep it with you for reference throughout the
installation and configuration process.
Setup Checklist: How to Proceed With Installation
Step 1 — Get Ready
Familiarize yourself with the features of the system (see Front Panel Features on
page13 and Rear and Side Panel Features and Connections on page16) and
of any optional TouchLinkPro touchpanels or NBP button panels that are part of the
system.
Download and install the latest version of the following:
• PCS product configuration software — for detecting and configuring the AV
settings for the transmitter-receiver pair, for configuring basic network settings, and
for updating firmware
• Toolbelt software — for discovering the HCR102 receiver and other control
products on the network, for managing core settings, and for upgrading firmware
• Global Configurator (GC) software — for setting up and configuring the control
system. GCProfessional and GCPlus modes include an option to install Toolbelt.
• GUI Designer software — for designing layouts for Extron TouchLinkPro
touchpanels and third-party touch interfaces
• IPLinkPro device drivers — for use with GC, to make control of other AV
devices possible
All are available from www.extron.com (see Locating Software, Firmware, and
Driver Files on the Extron Website on page60).
Obtain network information for the unit from the network administrator. You need the
following details for each HCR102 receiver and for any other Extron Pro control product
that is part of the system:
DHCP setting (on or off) Gateway IP address
Device ( HCR102, optional TLPPro touchpanels,
or NBP button panels ) IPaddress Username
Subnet mask Passwords

HC 400 Series • Hardware Features and Installation 10
Write down the MAC address of each HCR102 (see figure 7, Oon page 16 for
location) or other IPLinkPro device to be used.
Obtain model names and setup information for devices the HCR102 will control.
Step 2 — Mount the Receiver and HCT103, Prepare the Installation Site for
Other Transmitters
Mount the HCT103 (if applicable) and HCR 102 to furniture, a wall (see Mounting the
HCT 103 and HCR 102 on page71) or a rack, or set them on a table top.
Prepare the site (install a junction box or mud ring in furniture or a wall) for the
HCT102D, or prepare an optional rack mounting kit for it. Do not mount the unit into
the wall or furniture, however, until cabling and testing are completed.
Prepare the site (install a junction box in furniture or a wall) for the HCT101EU or
HCT101MK. Do not mount the unit into the wall or furniture, however, until cabling and
testing are completed.
Cable and mount any optional TLPPro touchpanels or NBP button panels as needed
(see the user guide for the TLP or the NBP Series User Guide for details).
Step 3 — Cable All Devices
Ground the HCT101 EU or HCT101MK transmitter (see Grounding on page34).
Cable devices to the transmitter and receiver (see Rear and Side Panel Features and
Connections starting on page16).
1. Connect AV sources to the input connectors (see AV Input Cabling on
page18).
2. Use a shielded twisted pair cable to connect the transmitter to the receiver via the
output and input RJ-45 connectors (see Transmitter-Receiver Interconnection
on page19).
3. Connect AV output devices (display, projector, or other device, and an amplifier
or powered speakers) to the output connectors (see AV Output Cabling on
page20).
4. If applicable, use Extron Show Me cables or connect a remote keypad to the
Remote ports on the transmitter for controlling and indicating input selection (see
Transmitter connections for input selection and indication on page21).
5. Cable the control ports on the receiver as desired for controlling AV devices and for
communicating with the system via LAN (see Control Cabling on page21).
Step 4 — Connect Power
Connect power cords (see Power input connector on page32) and power on all
the devices.
NOTE: The power supplies can be set on a tabletop, or mounted to a rack or
furniture. Follow the mounting directions included with each power supply or see
the power supply installation guides available on the PS Series Power Supplies
page on the Extron website.
Rev. D, 10/2018: Added text for the HCT 102 EU
and MK transmitters, modified the step 2 heading
text.
Rev. E: Replaced HCT 101 EU/MK with HCT 101
EU/MK. Added references ton installing NBP
button panels.
Rev. E: Added a
step to ground
the EU and MK
transmitters.
• Installation and service must be performed by authorized personnel only.
• L’installation et l’entretien doivent être effectués uniquement par un technicien qualifié.

HC 400 Series • Hardware Features and Installation 11
Step 5 — Configure Network Settings
Network setup is essential before you configure control settings. You can configure basic
network settings in one of the following ways (see Network Communication Setup on
page34):
• Via front panel controls and the OSD menu — a quick method to use whether or
not you need to configure other settings (also see Communication submenu on
page53). This requires connection to a display device.
• Via PCS software — a method that provides basic network configuration and is
convenient when you are ready to use PCS to configure AV settings. This requires a PC,
software, and a LAN or USB connection.
• Via Toolbelt software — a method that allows you to configure additional connection
settings and is convenient when you want to configure additional device, password,
system, and control port settings. This requires a PC, software, and a LAN connection.
Step 6 — Configure AV Settings
The AV and scaling settings for the system can be configured via a host connection through
the LAN port or the USB port using Extron Product Configuration Software (PCS). You can
also configure the scaler settings in the receiver using the on-screen display (OSD) menu
system. See Using the OSD Menu System on page41 and
AV Configuration Using PCS Software starting on page62 for instructions.
Step 7 — Configure Control Settings
To use the COM, IR, or digital I/O ports on the receiver, you must configure them. HC400
Series systems come with a basic configuration already installed, but you can modify
the configuration if needed. CEC control of the output device can be customized during
configuration with Global Configurator.
The basic steps are outlined below in the recommended order.
NOTES:
• See the Toolbelt Help File, Global Configurator Help File, and GUI Designer Help
File as needed for step-by-step instructions and detailed information. The help
file for GC includes an introduction to the software and how to start a project and
configuration.
• You must successfully complete Extron Control Professional Certification training to
obtain GC Professional.
1. Using GC, create a new GCPro or GCPlus project and configure the receiver and other
IP Link Pro devices. The configuration tells the receiver:
• how its control ports function • what to monitor
• how to control other products • when to do things
• which touchpanels or NBP button
panels to interact with
• whom to notify, how, and under what
circumstances
a. Configure the control ports on the receiver.
• Select device drivers and link them to each serial, IR, or Ethernet port.
• Select settings (serial protocol or digital I/O settings) as needed.
• Configure CEC controls, if desired.
b. Set up monitors, schedules, macros, and local variables.
or Program

HC 400 Series • Hardware Features and Installation 12
c. Add any optional touchpanels or NBP button panels and set them up:
• Create the GUI configuration for the touchpanels and add it to the project.
• Configure functions, monitors, or schedules for the touchpanels or NBP button
panels and their buttons.
2. Save and build the project.
3. Upload the system configuration to the HCR102 receiver.
Step 8 — Test and Troubleshoot the System
Test the system. See the Troubleshooting section starting on page77 for an outline
of items to check during system troubleshooting.
Make adjustments to wiring or configuration as needed.
Step 9 — Mount the HCT102D, HCT101D, HCT101EU, or HCT101MK
See Mounting the HCT102D, HCT101D, HCT101EU, or HCT101MK starting
on page72.