FAAC 4400 User manual

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Installation Instructions
4G Cellular Intercom
Part No. 4400
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
Tip: Site Survey BEFORE you begin.
See Page 4!
v1.0
PROFESSIONAL INSTALL ONLY

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Index
Section
Pages
PHASE 1 –SITE SURVEY
3 - 4
Site Survey
4
PHASE 2 –PRODUCT OVERVIEW
5 - 10
More Detail….
6
PCB Module Overview
7 - 8
Technical Specifications
9 - 10
PHASE 3 –SETUP & PROGRAMMING
11 - 17
Inserting the SIM & Power Connections
12
Status LEDs
13
Using the AES Pro App
14 - 17
PHASE 4 –USING THE INTERCOM
18 –21
Calling a Resident & Using Keypad Codes &
Prox IDs
19
Receiving A Call and Using Caller ID
20
Manager Control of Gate / Door
21
PHASE 5 - INSTALLATION
22 - 25
How to Achieve & Maintain IP55 Rating
23
Power & Solar Power
24
Relay Wiring Examples
25
PHASE 6 –AFTERCARE
26 –30
Troubleshooting
27 –28
Firmware Updates
29
App Updates / Intercom Maintenance /
Environmental Information
30
Cellular Coverage / APN details
Warranty
31 - 32
34 - 35

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PHASE 1
Site Survey

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Important things you Need to Know…
Please read this entire manual before installing
this product.
To be installed by certified and qualified
personnel / gate automation dealer only. Not
for DIY install!
Ensure there is a good 4G signal on site. 4G
units will fall back to 3G service in some
countries.
Set up, on a bench in the workshop BEFORE
going to the site. Program the unit in the
comfort of your workbench and call technical
support should you have questions.
This product requires a regular voice & SMS
SIM card. Do not use a data-only SIM, as
this will not work in the unit.
To make voice calls on a 4G system
and get optimum service, your SIM and
provider will need to offer VOLTE support
(Voice over LTE) otherwise the unit will be
forced to fall back to 3G or 2G service to make
calls.
Manufacturer warranty does NOT cover
lighting/storm damage. In lightning prone
areas, you MUST fit external surge protection
and a lightning rod to maintain warranty on
this product.
5
6
1
2
3
4

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PHASE 2
Product Overview

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More Detail….
Pedestal Version
R
V
T
R
V
T
R
V
T
USB
Microphone
Keypad
Security
Screws
Antenna
Speaker
Module
Push
Button
Pedestal
Mounting Holes
Cellular Module
Keypad
Call Button
Antenna
Surge PCB

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Main Cellular Module in Detail…
Keypad Module in Detail
SLAVE IN
SLAVE OUT
12-24V
OUT 12 3
12-24V
OUT 12 3
Relay 2
DETECT
Gate Position
Limit switch
(optional)
OPEN
Exit Button
PB
To Call Button
12V DC OUT
Output 100mA
(backlighting)
DC 24V
Input from
supplied
PSU
Relay 1
Green LED = CPU Status
Blue LED = Signal Status
Red LED = Power
NANO SIM
holder
Female SMA
Antenna
Connection
N/O
COM
N/C
N/O
COM
N/C
USB-B Port
Microphone
Speaker
Slave IN
DATA
DC
Voltage In
Slave OUT
12V DC OUT
Push Button
Illumination
Polarity Protected
R
V
T
R
V
T
RVT
RVT
RVT
RVT
Master only/Auxiliary
(Baud rate on older units)
Jumper Link

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Overview of Surge PCB
Earth Rod MUST be connected for
warranty.
24v Output via flex cable to main PCB
NOT USED
24v INPUT –Use provided power supply or hook up to
24v solar system. (DO NOT USE 12v HERE)
12v DC –Battery backup
250v 1 Amp 5x20mm Quick Blow Input Fuse
(REPLACEABLE)
Must use a 30 Watt solar panel (minimum) and at least 2 x 10Ah
batteries to supply a regulated 24v
250v 1 Amp 5x20mm Quick Blow Input Fuse
(REPLACEABLE)

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Technical Specifications
GENERAL
Front Panel
PED = Pedestal Surface Mount. Powder Coated Marine Grade
Stainless Steel BS316 Front Plates with 3mm Acrylic on Design
Marine Grade Stainless Steel BS316 Modular Plates
Hood Cover (MOD, IB(K),
PED)
Powder coated Aluminium
Mounting Housing (Backbox)
Marine Grade Stainless Steel BS316
Mounting Type
Surface Mounted
Call Button
Stainless-steel button with illuminated LED Ring (max. 4 separate
buttons)
Power Supply
24V DC
Power Consumption
GSM PCB w/Keypad & Prox
Standby Current: 80mA
Dial Out: 300mA
Max Current: 2A
Solar Power
30Watt Solar Panel (minimum)
2x 12V 10AH Batteries connected in series to provide 24V output.
The power output must be regulated.
Ingress Protection:
IP55
Approvals
FCC, CE
Dimensions
See catalogue
Operating Temperatures
-25 to +55°C / -13 to 131°F
KEYPAD MODULE
Backlighting
Blue / White
Baud Rate
9600
Code Length
4 Digits (fixed)
Confirmation Key
N/A
Cellular
Modem Models
4G Europe - SIM7500E
4G USA - SIM7500A
4G USA - QUECTEL EC25-AFX
4G AUS/NZ - SIM7500SA
Frequency Range
GSM900 880-915MHz, DCS 1800 1710-1785MHz
WCDMA Band I 11920-1980MHz, WCDMA Band VIII 880-915MHz
LTE B1, B3, B7 1920-9180MHz, 1710-1785MHz, 2500-2570MHz
LTE B8, B20 880-915MHz, 832-862MHz

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RF Output Power (EIRP)
32.55dBm (GSM 900), 29.73dBm (DCS 1800)
23.77dBm (WCDMA Band I), 23.78dBm (WCDMA Band VIII)
22.79dBm, 22.73dBm, 22.97dBm, 22.35dBm, 22.99dBm (LTE B1,
B3, B7, B8, B20)
PROX TAGS
Dimensions
40 x 25 x 4.5mm
Frequency
125 KHz
Type
Passive, fixed 10 digit.
Storage Temperatures
.-40°C to +85°C (-40°F to 185°F)
Operating Temperatures
.-40°C to +55°C (-40°F to 131°F)
Ingress Protection:
IP68
TECHNICAL DETAILS
Dial Out Numbers
4
Permanent Codes/Cards
250
Time Restricted Codes/Cards
250
Temporary Codes/Cards
50
Automatic Trigger Events per
Week
50
Permanent Caller ID Numbers
250
Time Restricted Caller ID
Numbers
250
Relays
2
Relay Type
N/C and N/O
Relay Load
2 amps, 24v ac max
Modem Models
4G Europe, 4G USA, 4G AUS/NZ
Power Supply
24v dc (24v dc 2A adaptor included)

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PHASE 3
Setup &
Programming
(To be done before installing the intercom)

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Inserting the SIM card
Power Connections
Perform a final check of wiring and ensure the antenna is connected before switching on the
power. Once the power is switched on, the power LED should illuminate.
Exit Button (PTE)
When the exit button is pressed it will trigger relay 1 for the pre-programmed time in the app. (Default is 1 second)
Please ensure the SIM card is a 4G NANO SIM card. Do not use a SIM
card for a tablet, as these only support data, and do not support voice
and SMS. You simply require a mobile phone type SIM card. If using a
different sim card from the one provided refer to the Cellular Coverage
/ APN section at the end of this document (Pages 34 –35)
It is always good practice to check if the SIM is active by putting it
into a phone and making a call.
24V dc
preferred
28V ac
absolute max!
Door/gate limit switch
(to allow remote checking
of door position)
Push to exit button
(triggers relay 1)
Pre-wired to
internal call button
24v
0v
Detect
Open
WARNING
Ensure power is OFF. Do not hot
insert or remove while power on.
Insert chamfered
edge first.
Ensure SIM is activated.
Pre-pay SIM will need credit first.
Power connection
from 24v OUT on
Surge board
**Refer to Page 8**

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Status LEDs
If you send another signal level check, *20#, you may find that if the network mode was on
3G before, that it is now on 4G mode.
CPU
Flashing = standby
Constant ON/OFF = busy
SIGNAL STRENGTH
1 flash = poor (1 bar)
2 flashes = low (2 bars)
3 flashes = good (3 bars)
4 flashes = Strong (4 bars)
5 flashes = searching
POWER
MODEM
Flashing = standby
Constant ON/OFF = searching
Do NOT use fine gauge cable such as CAT5, CAT6, Alarm Cable
etc to power this device as damage will occur.
0-2 metres (6 feet) –min 0.50mm2(18 gauge)
2-4 metres (12 feet) –min 0.75mm2(16 gauge)
4-8 metres (24 feet) –min 1.0mm2(14 gauge)
The CPU, signal strength and power status LEDs are underneath the
modem and so the diagram below shows the board without the modem for
convenience.

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Using the AES PRO App
Download the App and
Accept all permissions
when the app is opened
1
Choose your language
2
Register your details
3
Getting Started

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Sign in using previously registered
email and password
4
Device Setup
Choose your device from the list provided
1
Enter the information required to set up the
device (This process can take up to 7
screens)
2

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Customise Advanced Features
For more guidance, please see page 17
Additional App Configuration/Help
Add additional app users
If you are having trouble the help
section has troubleshooting and How to
Videos to help you resolve the problem

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Using the AES PRO App
Due to the extensive number of features included in
the app we would recommend watching the selection
of YouTube videos detailing the features of the app
pertaining to your intercom.
This QR code will take you directly to the Prime playlist on AES’
YouTube channel which will take you through the setup and use
of the new AES PRO app for a Prime system.
Hold phone camera
over the QR code
(
)

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PHASE 4
Using the Intercom
(Only to be done after the unit is
successfully programmed)

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Calling a Resident
1: Enter 4 digit code.
Using Keypad Codes & Prox IDs
(Keypad / Prox Units)
Tip: Press the call button again to cancel a call
Press call button
12 3
4 5 6
7 8 9
0
*#

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Receiving A Call and Opening Gates / Door
Visitors can press the call button, which will initiate a call from your intercom to the designated
phone numbers which will have been programmed by your installer.
1. Visitor presses the call
button or waves in front of
sensor.
2. Intercom calls up to 4
phones in sequence
3. Answer the call, speak to the
visitor, and grant access by
telephone.
Manager Controls of Gate / Door
All residents can call the intercom to gain access at no call charge
using CallerID.
To open, simply ensure you have the phone number programmed
for CallerID and then call the intercom phone number from the
stored number and the relay will trigger as per programmed.
This is usually main gate/door.
Press 1# to open
Press 2# to hold open
Press 3# to un-hold
This can be pedestrian gate,
driveway lights or other.
Press 4# to open/activate
Press 5# to hold open/turn on
Press 6# to un-hold/turn off
Output 1
Output 2
DISABLE DTMF Confirmation
Remove the ‘#’ confirmation. Press 1, 2, 3
to trigger, latch & unlatch.
(False triggering may occur when disabled)
9999#52X#
(X=1 enable; X=0 disable)
ENABLE Latching feature via DTMF.
If latching is required.
9999#95X#
(X=1 enable; X=0 disable)
Tip: Press/Wave again to cancel the call
Tip: We recommend naming your intercom in
your phonebook so you can call it by voice
command.
Access Control by Calling the
intercom (CallerID)
12 3
4 5 6
7 8 9
0
*#