FAAC 4401 User manual

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Installation Instructions
4G Cellular Intercom with Video
Part No. 4401
PROFESSIONAL INSTALL ONLY
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
Tip: Site Survey BEFORE you begin.
See Page 4!
v1.0

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Index
Section
Pages
PHASE 1 –SITE SURVEY
3-4
Site Survey (4G Router)
4
PHASE 2 –PRODUCT OVERVIEW
5-13
More Detail….
6
PCB Module Overview
7-9
Technical Specifications
10-13
PHASE 3 –SETUP 4G
14-16
PHASE 3 –SETUP 4G (Continued)
17-26
4G Setup Intercom on App
18-22
Time Sync & Testing
23-24
Answering on Android
25
Answering on iOS (Apple)
26
PHASE 4 - INSTALLATION
27-34
How to Achieve & Maintain IP55 Rating
28
Power & Antenna
29
Solar Power
30
Wiring Example
31
Adding Additional APP Users
32
Sound, Volumes and Speech / Intercom & Device Sound
Options
33
Using Keypad Codes
34
PHASE 5 –ADVANCED SETUP
35-50
Feature Shortcuts & Settings Overview
36
Standard Features
37
Edit Intercom Details / Add a New Device ID
38
Ringtones of In-app Call / Check APP version
39
Check Intercom Firmware / Add, Edit or Delete Users & Logins
40
Adjust Relay Trigger Times / Adjust Intercom Time
41
Wi-Fi Settings / Adjust Maximum Monitoring Time
42
Adjust Maximum Talking Time / Adjust Maximum Calling Time
43
Reboot Intercom / Simplex / Duplex Audio Selection
44
Advanced Feature Overview / Notifications
45
Auto Relay Times / Camera Stream Resolution
46
Activity Log / Auto Reboot
47
Keypad Codes
48
PROX Cards/Tag IDs
49
Voicemail Option for missed Callers / Motion Detection Option
50
Troubleshooting
51-52
App Updates / Firmware Updates / Extra Resources
Intercom Maintenance / Environmental Information / Ingress
How to Change Router APN / Check Signal
Warranty
Regulatory Compliance / Declaration of Conformity
53
54
55-57
58-59
60

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PHASE 1
Site Survey

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Mbs
Slow Fast
Site Survey (4G Router)
YES!
I have 4G signal at the gate with my phone! If
not, STOP. You will need some! Try a different
network provider.
Upload Speed
I have at least 1.5 Mb UPLOAD speed. If not
STOP! This system may operate intermittently
remotely or have delayed PUSH notifications.
The Praetorian Guard is specially designed to transmit the video and audio stream using on
average 400 KBit/sec (peaking to 1Mbps). This loosely translates to requiring a minimum of
1.5mbps UPLOAD speed on the network that the intercom is connected to. The higher the
upload speed the better quality of image up to approx. 4mbps.
If you have a good GSM signal for the network being used you can expect to have an upload
speed of up to 10mbps.
Note: When using our 4G access point the upload speed will be influenced by the GSM signal
being received. With a high signal level the access point can pull approx. 10mbps upload.

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PHASE 2
Product Overview

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More Detail….
Microphone
Keypad
Security Screws
Camera
Night vision LEDS
(short range, up to
5 feet)
Speaker Module
Call Button
4G Antenna
Pedestal
mounting holes
keypad module
Surge board
4G Router
PCB
Main IP PCB
Camera
module
Call button

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Main IP Module in Detail…
Keypad in Detail
SLAVE IN
SLAVE OUT
12-24V
OUT 12 3
12-24V
OUT 12 3
RJ45 Socket
Hard Reset
Button
Antenna SMA Connector
Micro SD
Card Slot
Volume ‘POT’
Keypad Data Cable
Connections
Push Button, Mic &
Speaker Connections
24V DC
Input
Voltage Outputs
Direct LAN cable
Connection
Intercom ID
LED Indicators
RED = Network Connection
BLUE = Power
Direct Hotspot Button
Relay 1
N/O–COM–N/C
Push to
exit input
(EG/COM)
Relay 1
N/O–COM–N/C
Slave OUT
Connection
s
DC
Voltage
In
Slave IN
Connections
DATA
Transfer IN
Master only/Auxiliary
(Baud rate on older
units) Jumper Link

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101
50V
RVT
16V
VT
220
Overview of 4G Router PCB
GSM 4G
Antenna
24v DC INPUT
LAN
1
LAN
2A
PCB boot status
LEDs
LAN 2B
Pre-connected LAN
cable to WIFI PCB
LAN Socket.
LAN1 –Only required if APN needs
changed to match the SIM being used.
LAN port
activity LEDs
GSM Signal
Level LEDs
This module will come with the APN pre-set for the T-Mobile network.
Once the SIM has been setup with a data package then this module will provide an
internet connection for the main PCB
Please contact support if you need assistance programming a different APN for another
network And you will need to have ready the APN of the SIM card you activate before
programming can be done.
Be aware a laptop with RJ45 connection on site will be required to complete this
process.
PCB BOOT STATUS LED’s
When the PCB has successfully booted up you should have activity on all 3 LEDs:
RED: Constant ON = PCB Powered ON |Constant OFF = PCB Powered OFF
GREEN: Steady Flash = Connected to Network|Constant OFF = Not Connected
BLUE: Steady Flash = Standby Mode |Constant OFF = Booting / OFF
LAN PORT ACTIVITY LED’s
The 2 LEDs behind LAN 1 Port will flash GREEN when you have connection activity.

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Overview of Surge PCB
12V | 24 IN | SOL |24 OUT
Earth Rod MUST be
connected for warranty.
24v Output via flex cable to main PCB
NOT USED
24v INPUT –Use provided power supply or hook
up to 24v solar system. (DO NOT USE 12v HERE)
12v DC –Battery backup
250v 1 Amp 5x20mm Quick Blow Input Fuse
(REPLACEABLE)
Must use a 30 Watt solar panel (minimum) and at least 2 x
10Ah batteries to supply a regulated 24v
250v 1 Amp 5x20mm Quick Blow Input Fuse
(REPLACEABLE)

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Technical Specifications
GENERAL
Front Panel
Portrait Orientation
AB/ABK = 3mm Acrylic on Architectural Design Marine Grade Stainless
Steel BS316 Front Plate
AS/ASK = 3mm Marine Grade Stainless Steel BS316 on Architectural
Design Marine Grade Stainless Steel BS316 Front Plate
FS/FSK = Flush Design Marine Grade Stainless Steel BS316 Front Plate
IMP/IMPK = 3mm Acrylic on Imperial Design Marine Grade Stainless
Steel BS316 Front Plate
Modular = Powder Coated Marine Grade Stainless Steel BS316 Front
Plates with 3mm Acrylic on Design Marine Grade Stainless Steel BS316
Modular Plates
Landscape Orientation
PED = Pedestal Surface Mount
Hood Cover
(MOD, IMP(K), PED ver)
Powder coated Aluminium
Mounting Housing
(Backbox)
Marine Grade Stainless Steel BS316
Call Button
Stainless-steel button with illuminated LED Ring
Weatherproof
IP55
Approvals
CE, FCC
Dimensions
See Datasheets
Operating Temp.
-25 to +55°C / -13 to 131°F
Power Supply
24V DC
Power Consumption
IP PCB w/Keypad & Prox
Standby = 96mA
Operating = 500mA
Peak = 2000mA
Solar Power
30Watt Solar Panel (minimum)
24V 10AH

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System Requirements
Mobile device: Newest iOS on iPhone/iPad,
newest Android on Smartphone/Tablet
Internet: High-Speed Landline Broadband
Internet connection, DSL, cable or fibre optic,
no socks or proxy server. Min. suggested upload speed of 1.5mbps,
Network: Ethernet Network, with DHCP / WIFI 2.4GHz/5.8GHz (with
applicable antenna)
Recommended Installation
Height
Camera lens should be at a min. height of
145 cm (57 in). Before the installation please
determine your optimal installation height.
Warranty
See www.aesglobalonline.com/warranty
KEYPAD MODULE
Power Supply
24V DC
Steel Keypad Module
12 Square Metal Keys
Blue illumination
Keypad Codes configurable via App,
Slave connection to allow up to an additional 8 slave devices
Silicon Keypad Module
12 Round Silicon Keys
Blue illumination
Keypad Codes configurable via App,
Slave connection to allow up to an additional 8 slave devices
VIDEO
Camera
HD 720p, dynamic (VGA –HD)
Lens
120° (D), 109° (H), 65° (V)
IR-capable
Display Resolution
Switchable in the app by the Admin user.
HD resolution: 1280*720
SD resolution: 640*480
Video Codec
H264
Night-Vision
Yes, light sensor, automatic IR-cut filter,
5 Infrared LEDs

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Storage
On-Board Micro SD Card
Max read capacity 32GB
Estimated capacity based on 16GB:
5,592 Video Clips (3MB) {AVI.}
33,500 images (0.5MB) {JPG}
Supports Hot Swapping.
Auto overwrites oldest data at 70% capacity
FAT32 Formatting
MOTION SENSOR
Type
Active
Detection Type
Digital (Pixel-based)
Changes of pixilation. This is processed by the CPU identifying any
major/minor changes in pixels that is defined by a predetermined
algorithm.
Range
>5m, depends on environment, distance is fixed
Configuration
Via App, e.g.
• Sensitivity (1-5)
• Enable/disable push notification
• Enable/disable detection & recordings.
AUDIO
Audio Components
Speaker and microphone, noise reduction and
echo cancellation (ANR, AEC)
Audio Streaming
Two-way, full duplex & half-duplex
(switchable in-app)
Audio Codec
PCM/ARAW
NETWORK
WiFi
IEEE 802.11a/b/g/n/ac
WiFi Security
WPA / WPA2 / WPA3
Frequency Range
2.4GHz-2.4385GHz; 5.15GHz-5.845GHz
Ethernet
IEEE 802.3
Supported Protocols
HTTP, HTTPS, SSL/TLS, Bonjour, DNS, RTSP, RTP, TCP, UDP, RTCP,
ICMP, DHCP, ARP
THIRD-PARTY INTEGRATIONS
Partners
N/A - Coming Soon
API
N/A - Coming Soon
4G ROUTER
Power Supply
24V DC
Interface
Custom OpenWrt

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Antenna Type
SMA
SIM Tray
NANO
LAN Ports
2 x 10/100 Mbps - LAN/WAN
Direct Cable Connection
8 Pin Spring Connector Terminal Block (Linked to 1 x LAN ports)
GSM Modem Models
4G Europe - SIM7600E
4G USA - SIM7600A
4G AUS/NZ - SIM7600SA
Frequency Range
LTE-TDD = B38/B40/B41
LTE-FDD = B1/B3/B5/B7/B8/B20
UMTS/HSPA+ = B1/B5/B8
GSM/GPRS/EDGE = 900/1800MHz
RF Output Power (EIRP)
32.55dBm (GSM 900), 29.73dBm (DCS 1800)
23.77dBm (WCDMA Band I), 23.78dBm (WCDMA Band VIII)
22.79dBm, 22.73dBm, 22.97dBm, 22.35dBm, 22.99dBm (LTE B1, B3,
B7, B8, B20)

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PHASE 3
Setup
(To be done before installing the intercom)

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Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
RESET
EG GND
Ethernet
Socket
(RJ45)
Configure 4G Router Before Install
Step 1 - Open the intercom.
Step 2 –Connect 24v DC power with the power supply provided.
Power up the 4G router & intercom so that you can perform the configuration
with the homeowners’ phone beside the intercom.
This router will come with an APN pre-set to match the T-Mobile network. You
can skip this page if you are using this network.
If you are using a different network than above, then the router will require the
correct APN to be set before full operation.
Please see the ‘How to Change Router APN / Check Signal’ at the end of
this document (Pages 55-57).
Tip: Ensure the router is fully operational and providing an internet
connection before installing for convenience. This can be done by
inserting the sim and powering up the intercom before it is mounted.
If the IP PCB has both the Blue Power LED and the Red Network
LED active, then the intercom should be functioning properly.
101101
50V
RVT
16V
VT
220
SIM
4G Router PCB –
Insert active SIM
& set APN
Loosen the security screws at the top with the
security screwdriver provided.
Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/ O C2 N/C
B+M S
Reset
EG GND
LAN
24V DC in from
Surge board
**Refer to page 9**
12 3
4 5 6
7 8 9
0
*#

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Configure Intercom Before Install
Step 1
Step 2 - Download and install the app on the end-user’s phone.
Step 3–Connect 24v DC power with the power supply provided into the surge board
and then use flex cable from the 24v out to the power terminal of the IP PCB.
Once the 4G Router has been fully configured and you have an internet connection
you can proceed to attach the intercom to the app and perform initial testing.
Note: If you skip this step and proceed directly to installation, technical support may
request you go back and perform this step before diagnosing further.
Search for Praetorian Guard and find the icon, or
scan the QR code if the phone has a QR scan app.
Note: Be sure to accept ALL permissions during
install, otherwise you will experience problems later!
Please ensure you check the app
for updates at least once a month.
Tip: Slight differences will be seen
between the Android and iOS app
versions; any major differences will be
highlighted in the screenshots below.
Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/ O C2 N/C
B+M S
Reset
EG GND
LAN
Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
RESET
EG GND
Ethernet
Socket
(RJ45)
24V DC

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PHASE 3
Setup
(Continued…)

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4G Setup Intercom on App
Once you have the router setup correctly and have internet access then follow
the steps below.
Option A - Add Intercom Manually
Step 1 –Record the Intercom ID
Step 2a, 2b, 2c –Use Intercom ID to add to the app manually.
admin
123456789
INTERCOM ID
Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
Reset
EG GND
LAN
AES012345ABCDE
The intercom ID number can be
found on a sticker beside the
LAN port connection.
(RJ45 connector may need
removed to see the full ID.)
Relay
2
Relay
1
8GB
SD CARD
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
Reset
EG GND
LAN

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Step 3 - The intercom is now added to your device and should show Online.
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak GSM signal on the
router.
2. Intercom is not showing online status.
A. This can be caused by weak GSM signal on the router. Or no internet connection on the router
due to incorrect APN setting
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: Possibly permissions for the app were not accepted during app install. Check microphone
permissions for the app in the phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two Wi-Fi connections, or between Wi-Fi and
data.
If you are suffering from any connection issues you can follow Option B below
to ensure the main PCB is operating correctly.
If you can see live video and hear audio,
the intercom has successfully connected
to the network.
If for some reason this does not work,
check the LED indicators on the RJ45
socket on the PCB to ensure it is
connected correctly to the network. The
LED indicators on the RJ45 socket will
flash yellow if connected to the internet.
Alternatively, the LED indicators will not
flash if not connected to the internet.

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Option B - Add Intercom via local hotspot
Step 1 - Disconnect the LAN cable that is connected
Step 2 - Press and HOLD the code button for approx. 3-5secs and release. A tone will be heard.
Relay
2
Relay
1
8GB
SD CARD
Ethernet
Socket
Serial
Number
24V 0V N/O C1 N/C N/O C2 N/C
B+M S
Reset
EG GND
Step 2a –Find The WiFi Hotspot ID
The intercom will now begin to transmit its own
Wi-Fi network using the intercom ID reference.
(E.g., AES-XXXXXX-XXXX)
>3 seconds
With the user’s phone, search for available Wi-Fi networks and
connect to the ‘Intercom ID’ network.
TIP: Your phone needs to be within range of the intercom to detect
this network.
Tip: This will
clear any
currently stored
WiFi
connections
from the
system. You
will need to
reconnect to
the WiFi
network to
allow the
system to
function again
after pressing
this button.