FAAC FCI4000 User manual

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Installation Instructions
FAAC-Pro 2-4GA
PROFESSIONAL INSTALL ONLY
Do NOT give this manual to end user!
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831

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Index
Section
Pages
Site Survey
3
Overview of Product
4
Modem
4
A look inside the product
5
Power to Call Box
6
Network Cables and Modem
7
Power Module in Detail
8
Main Intercom Module in Detail
9
Keypad Module in Detail
9
Relay Wiring Tips
10
Powering On
11
App Setup & Config
11
Answering on Android
17
Answering on Apple
18
Adding Additional App Users
19
Other Settings
20
Sounds, Volume and Speech
UsU
21
Using the App
22
Keypad Programming
23
Using the Keypad
25
Troubleshooting
25
Revision Changes
26
Warranty Terms
26

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Mbs
Slow Fast
Site Survey
YES!
I have 4G signal at the gate with my phone! If
not, STOP. You will need some! Try a different
network provider.
YES!
I have at least 1 Mb UPLOAD speed. If not
STOP! This system may operate intermittently
remotely or have delayed PUSH notifications.

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Overview of Product
Microphone
Optional
Keypad
Security
screw
access
Camera
Night vision LEDS
(short range, up to
5 feet)
Speaker
Call button
Modem
weatherproof
housing
Modem
Front view
Side view
Mounting
holes (wall or
pole
mountable)
POE Power Supply
RJ45 connection
Sim Card Holder
(DATA/IOT Sim only)
LED Indicators
LAN RJ45
Connection
Bottom
View

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Now let’s have a look inside...
Pedestal
mounting holes
Main intercom
module
Speaker
volume
Camera
module
Optional keypad
module
Code button
Call button
Power filter
board

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Power to Call Box
!
!
3
Use minimum 16-gauge wire
from the 24v DC adaptor
provided to the terminals
shown.
1
IF necessary, remove
4 screws and remove
the power conditioning
module.
After fitting the box to the
gooseneck, re-fit the module
and connect a 14-gauge earth
wire to the earth terminal.
2
Earth Rod
(close as
possible)
Maintain manufacturer’s
warranty by adhering to
the guidelines shown. Use
110v surge protected
supply.
Surge protected 110v
4
24v DC PSU
16-gauge MIN
25 feet MAX
Call box

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Network Cables and Modem
!
!
Modem (Keep high)
Perimeter wall
/ fence
30 foot Patch
cable
(included)
Pedestal
Weatherproof
enclosure
6 foot patch
cable
(included)
Surge
protected
110v supply
Modem +
Antenna
(Keep high)
Perimeter wall
/ fence
30 foot Patch cable (included)
Surge
protected
110v supply
Weatherproof
enclosure
POE
PSU
POE
PSU
Option 1
Option 2
(Mounting on Pedestal)

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POE Power
supply
POE
POE
LAN
LAN
Modem
Main intercom
module
WARNING:
Do not send POE power to the intercom.
Only the modem is powered with POE.
The intercom is powered separately with
24v DC.
-
+
+
-
+
-
1A quick blow input fuse
Power
Module in
Detail…
+
-
Earth Rod MUST be
connected for warranty
Power out
Solar Panel IN
24vdc IN (do not use 12v here)
12v DC IN or 12v
Battery HERE

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Keypad Module in Detail…
Main
Intercom
Module in
Detail...
RJ 45 socket for
CAT5 Ethernet
connection to
router / modem
Quick connect
terminals for Ethernet
connection to
router/access
point/switch
Speaker volume
Code button
24v DC (pre-wired)
from power module
N/C
COM
N/O
N/O
COM
N/C
Relay1
Relay2
Exit button (N/O)
N/O
N/C
COM
N/O
N/C
Relay1
(1000 codes)
Relay2
(100 codes)
Egress
Wire N/O exit button
to here & GND (-)
Not used
Relay3
(100 codes)
Full / Auto
(keypad
illumination)
Relay 2
N/O and N/C
Common selector
24v DC Power
(Pre-wired)

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Relay Wiring Tips
Intercom Module
Pedestrian Gate
Magnetic Lock
Separate Lock
Power Supply
Optional Exit
button (N/C)
Automatic Gates
Gate Controller
unit
Remember to wire keypad relays to
lock or gates as well as the main
intercom module.
Note: Relay 2 can be set to N/O or
N/C as per keypad detail section.
N/O
COM
N/C
COM
Note: Never connect any electric
lock to the power supply provided
with the intercom. It is good practice
and professional to power a lock
from a separate power supply.

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Powering on
App Setup & Config
Step 1: Install the APP
Download and install the app
on the end-user’s phone.
Search for wifi PRO 2 and find
the icon, or scan the QR code
if the phone has a QR scan
app.
Tip: Be sure to accept ALL
permissions during install,
otherwise you will experience
problems later!
The second LED will flash if you have medium 3G signal.
The second LED will stay solid if you have medium 4G signal.
RF (signal level)
S
I
M
S
Y
S
SIM –The sim LED will come on if there is a sim inserted.
RF –The first LED will flash if you have low 3G signal.
The first LED will stay solid if you have low 4G signal.
N
E
T
2
The third LED will flash if you have high 3G signal.
The third LED will stay solid if you have high 4G signal.
SYS –The system LED will flash when active, solid when inactive.
NET2–This LED flashes when active.

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Step 2
Step 3
Step 4
Open the APP and press the Settings
button. Then press the add intercom
button.
Enter the intercom Bell I.D which can
be found on the main board.
Enter “admin” for the main
user.
Enter “123456789” as the default password and
press the TICK as shown.
AES-12345-XXXXX
Wait 5 minutes
for the intercom to connect to the
remote servers and the modem to get
full 4G connection.
5 mins

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Step 5
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom or weak 4G.
2. Intercom is not showing online status.
A. This can be caused by weak 4G, dropping in and out due to weak signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: This can be caused by the audio settings being too low on the phone, or permissions for the
app were not accepted during app install. Check microphone permissions for the app in the phone
settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two wifi connections, or between wifi and data.
Make sure the phone is stationary and either has good wifi or a stable data connection
Press the call button.
Press the Video icon to
view live video.
Note: at close proximity,
you will experience acoustic
feedback. This is normal.
If you can see live video
and hear audio, the
intercom has successfully
connected to the network.
Intercom
Calling…
The intercom will send a notification message via GoogleTM PUSH
notification service through the internet to the phone. The
notification will need to be accepted, the phone unlocked, and then
the APP will launch to reveal the visitor and give the user an
opportunity to either accept or reject the call..
Should be
showing ONLINE
status.
If the unit is not
showing online
you are not
connected to the
4G network.

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Alternative set-up
Step 6a
Step 6b
Step 6c
Remove the network/LAN cable before pressing the
code button
Press and HOLD the code button for more than 5
seconds and release. A tone will be heard.
The intercom will now begin to transmit its own wifi
network called BELL-XXXXXX (where XXXXXX is the 6
numerical digits from the serial ID number).
>5 seconds
With the user’s phone, search for available wifi networks and
connect to the BELL network.
TIP: Your phone needs to be within range of the intercom to
detect this network.
Wifi passcode
Enter the default pass code 123456789 and the users phone
should now be connected directly to the intercom.
Press CONNECT on android devices and DONE on apple
devices.

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Step 6a, 6b, 6c
Step 6d, 6e
Step 6f
After pressing
SEARCH, the APP
will now search for
the intercom and
should detect it.
Intercom ID will be auto filled.
Enter “admin” for the main user.
Enter “123456789” as the default password
and press the TICK as shown.
Press the Video icon to
view live video.
Note: at close proximity,
you will experience
acoustic feedback. This
is normal.
TIP: If you can view live
video, and hear
acoustics, then this
proves that the intercom
hardware is working as it
should.
Should be showing
ONLINE status.

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Step 6g
Step 7 - Press the call button.
Intercom
Calling…
The intercom will send a notification message via GoogleTM PUSH
notification service through the internet to the phone. The
notification will need to be accepted, the phone unlocked, and then
the APP will launch to reveal the visitor and give the user an
opportunity to either accept or reject the call..
Reconnect the
network/LAN cable
Wait 60 seconds.
The intercom will
now attempt to
connect to the app
via the 4G modem.
60 secs..
If you can see live
video and hear audio,
the intercom has
successfully
connected to the
network.
If for some reason this
does not work, try
connecting to the wifi
network again and
double check the wifi
password is correct.
1.

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Answering on Android
Swipe down your
notification banner
when called, and press
the Intercom
notification.
Your phone will now
launch the app and
you will see a
snapshot of the visitor
at which point you can
answer or decline the
call.
Press the green icon to
accept.

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Answering on Apple
Note: Various versions of IOS and Android OS will have different notification acceptance
techniques. Please refer to online support for your device if needed.
Swipe the
notification left
Press “VIEW”
Swipe green
icon to answer
Phone will now
launch app
TIP: Make sure ringer switch is
ON and volume is turned up.
TIP: If you don’t get
notifications then check
settings/notifications and
select the app.
TIP: If there is no voice from the
speaker at the gate, check the
iphone microphone permissions in
Settings/privacy/microphone

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Adding Additional APP Users
Additional users MUST be added with individual user names. Do NOT use the same username.
ADMIN Phone
ADMIN Phone
ADMIN Phone
ADMIN Phone
Enter a NEW
username &
password
Note how
existing users
can be deleted
New Phone
New Phone
New Phone
New Phone
Be sure to enter NEW
username & password as
created by the admin
phone.

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Other Settings
Edit Intercom
details
Ring tones
Check APP
version
Add an intercom (can
have up to 6
doors/gates calling one
device)
Add/edit users
Turn off config
mode (extra
security)
Wifi settings &
signal
strength
Set max monitoring
time
Change relay times (1-
9 secs)
Set time zone +
(daylight saving
adjust)
Set max talking
time.
Set max ringing
time (from intercom)
Set sound option.
Duplex, simplex1,
simplex2.
Reboot
intercom