FAAC WIFI-PRO2 User manual

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Installation Instructions
WIFI-PRO2 / Part No. 4402
PROFESSIONAL INSTALL ONLY
Do NOT give this manual to end user!
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
Tip: Site Survey BEFORE you begin.
See Page 3!
v1.1

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Index
Section
Pages
Site Survey
3
Overview of Product
4
A look inside the product
5
Main Intercom Module Detail
6
Keypad Module Detail
6
Power Module Detail
7
Antenna Installation
7
Power to Call Box
8
Relay Wiring Tips
9
APP Install
10
WIFI Setup
10-15
LAN Setup
16-17
Intercom Testing
18
Answering the Call
19-20
Adding Additional APP Users
21
Other Settings
22
Sound Volume & Speech
23
Using The APP
24
Keypad Overview
25
Keypad Programming
25-27
Troubleshooting
28
Warranty
30
Compliance
31

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Site Survey
WiFi
Mbs
Slow Fast
YES!
I have some wifi signal at the gate with my
phone! If not, STOP. You will need some form
of wifi extender, or repeater, or LAN/CAT5
cable!
YES!
I have at least 1 Mb UPLOAD speed. If not
STOP! This system may operate intermittently
remotely or have delayed PUSH notifications.
YES!
My wifi Internet Security is WPA or WPA2 or
better.
YES!
My wifi network supports 802.11 b/g or n (2.4g
frequency networks). Note: This device cannot
run on “a” or “s” type networks (these are 5G
frequency).
SSID
1:____
2:____
3:____
YES!
The network I am trying to connect to is a
single network without duplicate SSID
networks of the same name.
Please consult with the person that configured the Wi-Fi network on the premise if you
need help with these steps.

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Overview of Product
Microphone
Keypad
Security
screw
access
Camera
Night vision LEDS
(short range, up to
5 feet)
Speaker
Call button

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Now let’s have a look inside...
Pedestal
mounting holes
Main intercom
module
Speaker
volume
Camera
module
keypad module
Code button
Call button
Power filter
board

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Antenna Installation
Mount the antenna as
high as possible and
away from obstructions
such as vehicles, shrubs
and trees to maximise
signal strength.
Do NOT mount antenna
at ground level.
Intercom wall/pillar
mounted
Pedestal
mounted
version
Antenna cable (do
not cut or join).
Antenna mounted
inside gate or fence
to improve range.
Note: Ensure you have only one SSID within range of the intercom.
If you have a mesh system or multiple repeaters with the same
SSID that the intercom can see STOP install. This system will not
operate correctly.
Ground rod MUST be
connected for warranty

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Surge protected 110v
!
24v DC PSU
16-gauge MIN
Call box
4
Earth Rod
(close as
possible)
25 feet MAX
!
Power to Call Box
1
3
Use minimum 16-gauge wire
from the 24v DC adaptor
provided to the terminals
shown.
Maintain manufacturer’s
warranty by adhering to
the guidelines shown. Use
110v surge protected
supply.
IF necessary, remove
4 screws and remove
the power conditioning
module.
2
After fitting the box to the
gooseneck, re-fit the module
and connect a 14-gauge eart
wire to the earth terminal.
h
Power
Consumption:
Standby = 80mA
Calling Out = 300mA
After fitting the box to the
gooseneck, re-fit the module and
connect a 14-gauge ground wire
to the ground terminal.

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App Install
WIFI Setup
Step 1
Step 2
Download and install the app
on the end-user’s phone.
Search for WiFi PRO 2 and
find the icon, or scan the QR
code if the phone has a QR
scan app.
Tip: Be sure to accept ALL
permissions during install,
otherwise you will experience
problems later!
Connect 24v DC power with the power supply provided.
Loosen top screws
Landscape
Pedestal Style
Open the intercom and connect antenna.

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Step 3
Step 4a
Step 4b
Press and HOLD the code button for more than 3 seconds. A tone
will be heard when the button is released.
The intercom will now begin to transmit its own wifi network called
BELL-XXXXXX (where XXXXXX is the 6 numerical digits from the
serial ID number).
>3 seconds
With the user’s phone, search for available wifi networks and connect
to the BELL network.
TIP: Your phone needs to be within range of the intercom to detect
this network.
Wifi passcode
Enter the default pass code 123456789 and the users phone should now
be connected directly to the intercom.
Press CONNECT on android devices and DONE on apple devices.

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Step 5a, 5b, 5c
Step 5d, 5e
After pressing
SEARCH, the APP
will now search for
the intercom and
should detect it.
Intercom ID will be auto filled.
Enter “admin” for the main
user.
Enter “123456789” as the
default password and press
the TICK as shown.

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Step 6
Step 7a,b,c,d
Note: The intercom and phone are directly connected in a point to point link. Although we know
the intercom is fully operational, we now need to connect it to the local wifi network.
The intercom is now searching the area for wifi networks and will display all compatible networks
on the App screen.
Press the Video icon to
view live video.
Note: at close proximity,
you will experience acoustic
feedback. This is normal.
TIP: If you can view live
video, and hear acoustics,
then this proves that the
intercom hardware is
working as it should.
Should be showing
ONLINE status.

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Step 7e,f,g
Step 8
Ensure the date & time stamp are correct on the system. If this is not correct it
will prevent PUSH notifications being sent ot the devices, therefore potentially
missed calls.
If incorrect follow the steps below to correct:
•Go to settings and then time settings, clock icon.
•Select the correct time zone and save.
•Go back to settings and click on the reboot icon, confirm reboot.
•This will correct the time on the intercom.
Enter the WIFI PASSCODE for the
network which you are connecting to.
WARNING: Take care not to enter a
typing mistake. The intercom will accept
any wifi password and will not know if it
is correct or not!
Wifi Signal strength must be at least
25%, or you will have problems!
Wait 60 seconds.
The intercom will now
re-boot and attempt to
connect to the wifi
network with the
password you have
entered.
60 secs..
If you can see live
video and hear audio,
the intercom has
successfully
connected to the
network.
If for some reason this
does not work, try
connecting to the wifi
network again and
double check the wifi
password is correct.

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Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom, weak wifi, or too many
devices connected to the wifi network and the router is incapable of managing the workload.
2. Intercom is not showing online status.
A. This can be caused by incorrect wifi password created, or wifi dropping in and out due to weak
signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: This can be caused by the audio settings being too low on the phone, or permissions for the
app were not accepted during app install. Check microphone permissions for the app in the phone
settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two wifi connections, or between wifi and data.
Make sure the phone is stationary and either has good wifi or a stable data connection.
5. The video is inconsistent at different times of the day
A: Make sure the antenna has a clear line of sight and nothing is obstructing it.

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LAN Setup
(When WiFi signal too weak or too far from signal)
This intercom can also be connected to a LAN cable directly from the router or from a repeater or
point-to-point wifi bridge device. Note: Ethernet LAN signals can travel 100m/300ft on CAT5
cable. Longer distances will require a powered switch or repeater every 100m/300ft.
Step 1
Color Codes:
Pin
Color
1
Orange / White
2
Orange
3
Green / White
4
Blue
5
Blue / White
6
Green
7
Red / White
8
Red
Option 1
Connect RJ45 Ethernet
crimped socket.
Test with laptop or LAN
tester first.
Option 2
Use provided spring-
release terminals
observing colour code
shown.
Ethernet can travel
up to 100 metres
(320 feet) on
CAT5/CAT6 cable.
Longer distances
will require a switch
every 100 metres
(320 feet).

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Step 2a, 2b, 2c.
Step 2d, 2e
Insert the intercom
ID. This can be
found on the test slip
in the box or by
following steps 5-7
in WiFi setup.
Intercom ID will be auto filled.
Enter “admin” for the main
user.
Enter “123456789” as the
default password and press
the TICK as shown.

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Step 3
Intercom Test
Press the call button.
If you can see live
video and hear audio,
the intercom has
successfully
connected to the
network.
If for some reason this
does not work, test
the LAN cable to
ensure there are no
connection/crimp
issues.
Intercom
Calling…
The intercom will send a notification message via GoogleTM PUSH
notification service through the internet to the phone. The notification
will need to be accepted, the phone unlocked, and then the APP will
launch to reveal the visitor and give the user an opportunity to either
accept or reject the call..

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Answering on Android
Swipe down your
notification banner
when called, and press
the Intercom
notification.
Your phone will now
launch the app and
you will see a
snapshot of the visitor
at which point you can
answer or decline the
call.
Press the green icon to
accept.

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Answering on Apple
Note: Various versions of IOS and Android OS will have different notification acceptance
techniques. Please refer to online support for your device if needed.
Swipe the
notification left
Press “VIEW”
Swipe green
icon to answer
Phone will now
launch app
TIP: Make sure ringer switch is
ON and volume is turned up.
TIP: If you don’t get
notifications then check
settings/notifications and
select the app.
TIP: If there is no voice from the
speaker at the gate, check the
iphone microphone permissions in
Settings/privacy/microphone