FAAC FAAC-X1K/4GA User manual

FAAC-X1K/4GA & FAAC-X1K/3GA
End User Instructions
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For Service and Support, call your dealer/installer on:
Company Name
Phone Number
Email / Web

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TABLE OF CONTENTS
Overview of system
Receiving a call, opening gate/door
Access control by calling the intercom
Installing the APP
Summary of the APP home screen
Keypad codes
Permanent keypad codes
Time restricted keypad codes
Temporary codes
Delete codes
Proximity cards (selected models only)
24/7 cards (selected models only)
Time restricted cards (selected models only)
Temporary cards (selected models only)
Delete cards
Volumes
Do not disturb
Troubleshooting
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Overview of System
Thank you for purchasing a FAAC Cell Access System.
This product is a cellular Intercom system, which operates on GSM networks AT&T or T-Mobile
depending on model and area.
You will need to ensure you have adequate cellular coverage at your location before using this
product.
You will also need to ensure that this product has an active SIM card inside. Failure to maintain
the SIM card plan will render the product un-operational until cellular service is restored.
Receiving A Call and Opening Gates / Door
Visitors can press the call button, which will initiate a call from your intercom to the designated
phone numbers which will have been programmed by your installer.
This is usually main gate/door.
Press 1 to open
Press 2 to hold open
Press 3 to un-hold
(Note: Hold open features are only
available on certain gate/door
systems. Contact your installer for
details)
This can be pedestrian gate,
driveway lights or other.
Press 4 to open/activate
Press 5 to hold open/on
Press 6 to un-hold/off
(Note: Hold open features are only
available on certain gate/door
systems. Contact your installer for
details)
Output 1
Output 2
Need help? Call your
installer / dealer!

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Access Control by Calling the intercom (CallerID)
Installing the FAAC Cell Access App
You can use the free FAAC Cell Access App. Take care not to install the Pro version of this app
as it is only for installer configuration of your intercom.
This product can store up to 100 phone numbers, which we shall call
“Authorized phone users”. While these users will not receive a call
from the intercom on visitor arrival, they can call the intercom from
their phone which will trigger output 1 and open the gate/door.
Contact your installer to have numbers added or removed from this
list.
To open your gate or door (output1), simply call the sim card
number of the intercom from your phone.
If your number has been stored by your installer, then relay 1 will
trigger and open the gate or door and the call will be rejected,
making this a free call.
Note to Iphone users
Apple do not give permissions for any app to
send SMS messages or make phone calls
without the user confirming on the SMS or
calling screen. This is a restriction by apple
and not a restriction of the APP. Android
users do not have this restriction (the app
will dial and send SMS in-APP)
Need help? Call your
installer / dealer!

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IMPORTANT: Android users, if you receive an error message “Command Failed”, go to Phone
Settings/Application Manager/Permissions, and turn on all permissions for the app.
Enter the phone number of
the INTERCOM
Enter 9999 (unless
changed by engineer on the
intercom) and press SAVE
Enter 1234 (unless
changed by engineer on the
intercom) and press SAVE
Need help? Call your
installer / dealer!

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Summary of the App Home Screen
RELAY2 TRIGGER
Sends SMS to
momentary trigger relay
2, perhaps for
pedestrian gate.
RELAY2 LATCH
Sends SMS to latch or
hold on relay 2. This
can be used to hold a
gate open depending
on setup by installer.
RELAY2 UNLATCH
Sends SMS to unlatch
relay 2 again, back to
normal state.
RELAY1 TRIGGER
Speed dials the
intercom to open gates
by callerID (phone
number must be stored
in the intercom by
installer first).
RELAY1 LATCH
Send SMS to hold open
gates (depending on
gate setup by installer).
RELAY1 UNLATCH
Send SMS to release
relay back to normal
state and allow gates to
close.
200 x 24/7 codes
Keypad Codes
20 x time restricted codes
30 temporary codes
Delete codes
Check stored keypad codes

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Permanent Keypad Code
Stores up to 200 codes, all of which can be used to gain
access 24/7.
Choose relay 1 or relay 2 (pedestrian option)
1 second for gate systems or strike lock. 3-10
seconds for magnetic locks. Can also enter
longer time for holding gates open for a pre-
defined period.
Time Restricted Code
Stores up to 20 codes which can be restricted to pre-set times
and days of the week. (Relay 1 only).
Enter a 4-digit code
Enter start time in 24hr format (military style)
with no colon. E.g. 8.30am = 0830
Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330
Select the days which access are to be granted
Enter a 4-digit code
Need help? Call your
installer / dealer!

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Temporary Code
Stores up to 30 codes which will auto expire after the pre-set
time has elapsed.
Enter a 4-digit code
Enter time in hrs (1-168)
Delete Codes
Quick delete for last stored Temp code
Quick delete for last stored time restricted code
Enter known code you wish to delete here
Delete all keypad codes and start over
Need help? Call your
installer / dealer!

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Proximity Cards (Optional)
Cards can be added by serial number printed on the
card. There are 3 types of card stored.
Ensure to select your correct intercom model.
4G models can store a name against each card
for reference. Check with your dealer!
Time restricted Prox cards (cards that will only
work during pre-set times and days of the week
Temporary Prox cards which auto expire in a
pre-se time.
Check stored Prox cards. Intercom will reply
with SMS message.
Enter card users name (4G model only)
24/7 cards
Enter card serial number (10 digits)
xxxxxxxx
Choose relay 1 or relay 2 for activation
1 sec for gates or strike lock. 5-10 secs for mag
lock. 0 = latching
Need help? Call your
installer / dealer!
Only on selected models!
Only on selected models!

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Time Restricted Prox Cards
Store up to 20 cards which only work during pre-set
days and times of the week. (Relay 1 only).
Enter start time in 24hr format (military style)
with no colon. E.g. 8.30am = 0830
Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330
Select the days which access are to be granted
Enter card ID (10 digits)
Auto Expiring Temp Cards
Store up to 30 cards which auto expire within a certain
time frame. (Relay 1 only).
Enter card ID (10 digits)
Enter countdown time in hours (1-168)
xxxxxxxx
xxxxxxxx
Need help? Call your
installer / dealer!
Only on selected models!
Only on selected models!

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Deleting cards
This screen allows any known card ID to be deleted (by
serial number), and it will also show the last stored cards for
each type of card.
Enter known card ID (10 digits)
xxxxxxxx
Delete all stored cards and start again.
Need help? Call your
installer / dealer!

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Do Not Disturb
Use this screen to set the ACTIVE time for the call button.
Any button press outside of these times will be ignored by
the intercom.
Quick enable / disable button
Set start and end time for button active times (24hr
format, no colon). E.g. 8.30am = 0830.
Set the days in which calls should be received,
and do not select days which calls should be
ignored.
Volumes
Adjust microphone and speaker volumes (1-9,
default = 5).
If you experience high levels of echo on your
phone when speaking to the gate, try reducing
the microphone sensitivity on the intercom as
much as possible and also reduce the intercom
speaker volume if possible.
TIP: When the intercom is set for do not disturb, this applies
to the intercom, not the individual phone. So do not disturb
setup will affect all phones that receive calls from the
intercom in the exact same way.

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Troubleshooting
Problems installing the APP
Ensure that the full phone number of the intercom is entered in the settings screen, and that the
pass codes used are correct. Your installer can inform you of what the pass codes are for using
this app.
Android users –see install instructions at the beginning of this manual, especially the reference to
permissions.
On an iPhone it does not activate the commands without first taking me to my dialling
screen or SMS screen.
This is a security feature implemented by Apple and not a restriction of the app itself. Apple block
direct SMS or dialling from any app and require the user to confirm SMS sending or call
generation before it will occur.
My gates are opened and will not close.
This may or may not be caused by the intercom. It could be some other piece of hardware
connected to the gate which is holding open the gates. To check, use the Gate Status button. If
either relay is ON, then go to the home screen and press the UNLATCH button to restore the
relays to their normal state.
My intercom is not responding to SMS messages.
This can be caused by poor reception, by insufficient power cable from the transformer to the
intercom, or a service issue with your network provider. Some SIM cards can get de-activated by
the provider due to a long period of inactivity. Check with your provider and contact your installer
for support.
My intercom is no longer operating at all.
Contact your installer for support.
Some features which I expected to operate are not working as expected from the
beginning.
Contact your installer and explain the issues. They should be able to help.

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Cell Access System