FAAC FCI4400 User manual

Cellular Intercom 4G
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
Preferred!
DO NOT GIVE TO HOME OWNER.
FOR PROFESSIONAL USE ONLY

2
TABLE OF CONTENTS
Really important things you need to know
A look around the product
Overview of inside
Pedestal Installation
Power Module in detail
Cellular module in detail
Wiring relays
Keypad/prox module in detail
Connecting slave devices
Inserting the SIM
Powering up and LEDS
Installing the programmer APP for the first time
Programming a brand new install
Programming an existing install
Programming main steps
Additional Features
Keypad codes
Prox cards (optional models only)
Auto opening/closing
App control of gates
Do not disturb
After hours calling
Programming codes
Ringing times
Volumes
Information
Relay times
Complete list of parameters
Troubleshooting
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4
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5
6
6
7
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8
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11
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12
15
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20
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3
Really Important things you Need to Know..
Please read this entire manual before
installing this product.
To be installed by certified and qualified
personnel / gate automation dealer only.
Not for DIY install!
Ensure there is good At&T or T-Mobile 4G
signal at the gate/door of the install site
BEFORE installing this product. (This unit will
also fall back to 3G service in some locations
depending on network).
Set up on a bench in workshop BEFORE
going to site. Program the unit in the comfort
of your work bench and call technical
support should you have questions.
This product requires a SIM card from either
At&T or T-Mobile, however T-Mobile may not
have matching band coverage in your area!
The SIM should be a voice and text plan.
Do not use a DATA only SIM.
Ensure your SIM has VOLTE (HD Voice calling
service is enabled).
Manufacturer warranty does NOT cover
lighting / storm damage. You MUST fit
external surge protection and lightning rod in
order to maintain warranty on this product.
Evidence of surge protection will be
requested on generation of RGA numbers.
5
Preferred!
1
2
3
4
6

4
Now lets have a look around the product…
Overview of Inside…
Call button
Push button
Speaker grill
Cellular PCB
Optional
Prox Coil
Optional
Keypad
module
Optional Keypad
Optional
Prox reader
module
Surge &
Power
Conditionin
g Module
Hinged front
door
Microphone
Built in antenna
Security screw
access
Optional
Prox badge
reader

5
Pedestal Installation
!
!
3
Use minimum 16 gauge wire
from the 24v dc adaptor
provided to the terminals
shown.
1
After fitting the box to the
gooseneck, re-fit the module
and connect a 14 gauge
earth wire to the earth
terminal.
2
Earth Rod
(close as
possible)
Maintain manufacturer’s
warranty by adhering to the
guidelines shown. Use 110v
surge protected supply.
Surge protected 110v
4
24v dc PSU
16 gauge
MIN
30 feet MAX
Call box
Remove 4 screws
and remove power
conditioning module
(if needed)

6
Relay 2
24vdc out
-
+
+
-
+
-
Solar or 12v DC IN
24vdc IN (Do NOT use 12v here)
500mA quick blow
output fuse
Optional Battery
Connection leads
3Ah 12v dc max
Power
Module
in
Detail…
Earth Rod
Connection
Gate Position
Limit switch
(optional)
1A quick blow
input fuse
Exit Button
To Call
Button
12v dc 100mA
(backlighting)
24v dc IN
(pre-wired)
CPU Status
Signal Status
Power
Cellular
Module in
Detail…
SIM holder
Modem Status
Antenna
connection
Relay 1
N/O
COM
N/C
N/O
COM
N/C

7
1
2
Slave IN connections
Slave IN
Slave OUT
3
Optional
PROX
module
Baud jumper (remove
for older intercoms)
Keypad
Module
Keypad /
PROX
Modules in
Detail…
Slave OUT connections
Wiring
Relays
Electric Gates
24v out
GND
Note: The manufacturer is not
responsible for wiring to third
party devices. Please consult
an experienced security
installer.
Pedestrian
gates or door
Magnetic
lock
Exit button
Separate lock Power
supply (not supplied)
Start
Common

8
1 2 3 24v OUT
IN
OUT
IN OUT
IN
1 2 3 24v OUT
IN
1 2 3 24v
1 2 3 24v
Inserting the SIM card
WARNING
Ensure power is OFF. Do not hot
insert or remove while power on.
Preferred!
To next
device
Optional
Keypad
Optional
Prox
reader
Optional Slave
Keypad
Optional Slave
Prox Reader
CAT5 (30ft max)
300ft if device
powered separately
To next
device
45 chamfer OUT
Pads DOWN
Ensure SIM is activated.
Pre-pay SIM will need credit first.
At&T preferred. T-Mobile also
compatible in certain areas.
Connecting
Slave
Devices

9
Powering Up & LEDs
Perform a final check of wiring and ensure the antenna is connected before switching on the
power. Once the power is switched on, the power LED should illuminate.
Installing the Programmer APP for the first time
If you are using an Apple or Android smart phone, download and install the FAAC Cell Access Pro
APP. It will make programming much easier.
Note: You may notice the app “Cell Access” on the store. This is for homeowners to use.
CPU
Flashing = standby
Constant ON/OFF = busy
SIGNAL STRENGTH
1 flash = poor (1 bar)
2 flashes = low (2 bars)
3 flashes = good (3 bars)
4 flashes = Strong (4 bars)
5 flashes = searching
POWER
MODEM
Slow flashing = 3G ready
Fast slashing = 4G ready
Constant ON/OFF = searching

10
Accept and allow all
permissions (Android
version shown)
After you send the
registration email, go
back to the app
screen.
To register first time,
enter your name, email
and cell phone
number.

11
Programming a Brand-New Install
Programming an EXISTING Install
Enter site or customer name, and INTERCOM PHONE NUMBER
If Engineers and user pass codes are at default then do not change
these. Once completed, you are ready to begin programming.
Now you are ready to begin programming!

12
Programming
Now that you have either entered a new client, or selected an existing client from the client list,
you are now ready to begin programming.
Step 1A: Check Reception
Go to MORE>INFO to reveal the screen shown.
Press the reception check button. On Android the app
will automatically send a SMS string (*20#) to the
intercom.
On iphone, users will be taken to their SMS
screen to confirm before sending the string.
The intercom should reply with a signal level between 1
& 31.
1-12
Poor 13-20 Medium 21-31
Good
For good performance, signal level should be at least
13 or better.
TIP: If signal is lower than recommended, then take
IMMEDIATE action. Change network if possible, or use an
optional high gain antenna. Check power cable is within
recommended specification. (Poor power cable can
lower reception).
SMS message sent to the intercom
SMS reply to your phone
Step1C: Reboot the Intercom
The intercom will need to be rebooted in order to log on to the network with the new APN which you
have stored. If you send another reception check (*20#), you may find that if it was on 3G signal
strength before, that it is now on 4G signal.
Step1B: Set APN (for VOLTE / 4G voice calling)
This feature may need to be set in order to make 4G voice calls with At&T a
reseller of At&T. Check the APN of your provider, enter it in the blue section
below & send as SMS to the intercom. TIP: For At&T cards from At&T store
use “nxtgenphone”.
9999#97APNinfo#
Pass code
Function code APN info for network

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Step2: Activate Clock Sync
This feature makes the intercom send itself a SMS after a
power failure.
This feature must be activated to maintain proper time
(the intercom re-calibrates its time from an incoming
SMS message).
SMS Programming Format:
9999#86telephonenumber#
Pass code
Function code
Phone number of the SIM
card in the intercom
Step 3: Activate Daily
Activity
This feature is needed for 2 reasons:
1.To prevent some cellular carriers
disconnecting the 4G LTE due to inactivity
on the device.
2.To keep time synchronisation in regions
where there are summer daylight saving
time changes.
9999#87??#
Pass code
Function code 1-99 days
00= no SMS sheduling
It is recommended to set the number of days
to 01 which will send SMS every day.
Depending on carrier provider, this may be
chargeable to the customer.
NOTE: Must be 2 characters, e.g. 01, 02 etc.

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Step5: Programming Caller ID
access numbers (100 max).
1. Simply enter cell phone numbers of visitors
whom should have access with caller ID (up
to 4 at a time).
2. Press SAVE. Note: iphone users will be taken
to their SMS screen to confirm the SMS string
(press send).
3. The intercom should reply with an SMS to
your phone showing the SMS string and an
OK status.
SMS Programming Format:
9999#72telephonenumber#72telephonenumb
er#72telephonenumber#72telephonenumber#
To delete a number:
9999#73telephonenumber#
To delete all numbers:
9999#73*#
Step4: Programming Numbers
for the intercom to call
1.Press the SINGLE home icon for a 1 button
system, or MULTI for a 10 button system.
2. Simply enter cell phone numbers and/or
landline phones which the intercom is to call
when the call button is pressed. (10 button
model please enter button number).
3. Press SAVE. Note: iphone users will be taken to
their SMS screen to confirm the SMS string (press
send).
4. The intercom should reply with an SMS to your
phone showing the SMS string and an OK status.
SMS Programming Format:
9999#111telephonenumber#
Pass code
Function code
(add number)
Data
Button number
(1-10)
Telephone number
position 1-4

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Additional Features
To delete a number:
9999#73telephonenumber#
To delete all numbers:
9999#73*#
Time restricted Caller ID
(20 users)
Enter phone number of visitor
Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830
Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330
Select the days which access are to be
granted
SMS string for time restricted caller ID:
9999#72#day,day,day#time1,time2#number#
Pass code
Function code Enter start and end time in
24hr 4 digit format (no colon),
and separate with comma. e.g.
0800,2300
Select days (up to 7)
3 digit format, separate with
commas, e.g. mon,tue,wed
Number

16
Permanent Keypad Code
Stores up to 200 codes, all of which can be used to gain
access 24/7.
Choose relay 1 or relay 2 (pedestrian option)
1 second for gate systems or strike lock. 3-10
seconds for magnetic locks. Can also enter
longer time for holding gates open for a pre-
defined period.
SMS String for adding keypad codes:
9999#811code#time#
Pass code
Function
code 4 digit user
code
1 = Relay 1
2 = Relay 2
=SECONDS
1-9999
0 = Latching
Time Restricted Code
Stores up to 20 codes which can be restricted to pre-set
times and days of the week. (Relay 1 only).
Enter a 4 digit code
Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830
Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330
Select the days which access are to be
granted
SMS String for adding keypad codes:
9999#83#day,day,day#time1,time2#code#
Pass code
Function code Enter start and end time in
24hr 4 digit format (no
colon), and separate with
comma. e.g. 0800,2300
Select days (up to 7)
3 digit format, separate
with commas.
E.g. mon,tue,wed,thu,fri
4 digit code
Enter a 4 digit code

17
Proximity Cards (Optional)
Cards can be added by serial number printed on the
card. There are 3 types of card stored.
Ensure to select your correct intercom model.
(4G models can store a name against each
card for reference).
Time restricted Prox cards (cards that will only
work during pre-set times and days of the week
Temporary Prox cards which auto expire in a
pre-se time.
Check stored Prox cards. Intercom will reply with
SMS message.
Temporary Code
Stores up to 30 codes which will auto expire after the pre-set
time has elapsed.
Enter a 4 digit code
Enter time in hrs (1-168)
SMS String for temporary code:
9999#82#hours#code#
Pass code
Function
code Can be between
1-168 hours
4 digit code
Only on selected models!

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Enter card users name (6 digits max)
24/7 cards
Enter card serial number (10 digits)
SMS String for adding Prox cards/tags:
9999#611cardID#time#name#
Pass code
Function
code 10 digit card ID
1 = Relay 1
2 = Relay 2
=SECONDS
1-9999
0 = Latching
6 digit
name
xxxxxxxx
Choose relay 1 or relay 2 for activation
1 sec for gates or strike lock. 5-10 secs for mag
lock. 0 = latching
Time Restricted Prox Cards
Store up to 20 cards which only work during pre-set
days and times of the week. (Relay 1 only).
Enter start time in 24hr format (military style) with
no colon. E.g. 8.30am = 0830
Enter end time in 24hr format (military style) with
no colon. E.g. 1.30pm = 1330
Select the days which access are to be granted
Enter card ID (10 digits)
SMS String for time restricted card/tag:
9999#63#day,day,day#time1,time2#cardID#
Pass code
Function code Enter start and end time in
24hr 4 digit format (no
colon), and separate with
comma. e.g. 0800,2300
Select days (up to 7)
3 digit format, separate
with commas.
E.g. mon,tue,wed,thu,fri
10 digit ID
xxxxxxxx
Only on selected models!
Only on selected models!

19
Deleting cards
This screen allows any known card ID to be deleted (by
serial number), and it will also show the last stored cards for
each type of card.
SMS String for deleting a known card:
9999#64cardID#
Pass code
Function
code Card ID to be deleted
Deleting ALL cards: 9999#64*#
Enter known card ID (10 digits)
xxxxxxxx
Delete all stored cards and start again.
Auto Expiring Temp Cards
Store up to 30 cards which auto expire within a certain
time frame. (Relay 1 only).
SMS String for temporary card/tag:
9999#62#hours#cardID#
Pass code
Function
code Can be between
1-168 hours
Card ID
Enter card ID (10 digits)
Enter countdown time in hours (1-168)
xxxxxxxx
Only on selected models!

20
Automatic Open/close
Set up to 20 auto trigger, latch or unlatch
times to control gates, depending on the
setup of the gate system
For step-by-step setup, use trigger times to
open or close gates as required.
For auto-closing gates, use latching and
unlatching commands to control open
times.
1234#1#day,day,day#time#
USER
passcodeCommand:
1=trigger relay 1
2=latch relay 1
3=unlatch relay 1
4=trigger relay 2
5=latch relay 2
6=unlatch relay 2
Enter time in 24hr format (no colon)
Select days (up to 7)
3 digit format, separate with commas.
E.g. mon,tue,wed,thu,fri
1.Pick the event
2.Enter time in 24hr format, no colon.
3.Select the days required.