FAAC FCI4401 User manual

Cellular Intercom 4G Video
FAAC International Inc.
Headquarter & East Coast Operations
3160 Murrell Rd
Rockledge, FL 32955
Tel. [phone]
www.faacusa.com
FAAC International Inc.
West Coast Operations
357 South Acacia Avenue
Fullerton, CA 92831
DO NOT GIVE TO HOME OWNER.
FOR PROFESSIONAL USE ONLY

2
TABLE OF CONTENTS
Site survey
Overview of product
Modem
A look inside
Power to call box
Network cables
Power module in detail
Main intercom module in detail
Keypad module in detail
Relay wiring tips
Powering on
App setup
Answering on Android
Answering on Apple
Adding additional App users
Other settings
Sound Settings
Using the App
Keypad overview
Keypad programming
Full keypad programming
Using the keypad
Troubleshooting
3
4
4
5
6
7
8
9
9
10
11
11
14
15
16
17
18
19
20
20
20
22
22

3
Mbs
Slow Fast
Site Survey
YES!
I have 4G signal at the gate with my phone! If
not, STOP. You will need some! Try a different
network provider.
YES!
I have at least 1 Mb cellular UPLOAD speed. If
not STOP! This system may operate
intermittently remotely or have delayed PUSH
notifications.

4
Overview of Product
Microphone
Optional
Keypad
Security
screw
access
Camera
Night vision LEDS
(short range, up to
5 feet)
Speaker
Call button
Modem
weatherproof
housing
Modem
Front view
Side view
Mounting
holes (wall or
pole
mountable)
POE Power Supply
RJ45 connection
Sim Card Holder
(DATA/IOT Sim only)
LED Indicators
LAN RJ45
Connection
Bottom
View
SIM slot
Pads DOWN, chamfer
IN. Press until “CLICK”

5
Now let’s have a look inside...
Pedestal
mounting holes
Main intercom
module
Speaker
volume
Camera
module
Optional keypad
module
Code button
Call button
Power filter
board

6
Power to Call Box
!
!
3
Use minimum 16-gauge wire
from the 24v DC adaptor
provided to the terminals
shown.
1
IF necessary, remove
4 screws and remove
the power
conditioning module.
After fitting the box to the
gooseneck, re-fit the module
and connect a 14-gauge
earth wire to the earth
terminal.
2
Earth Rod
(close as
possible)
Maintain manufacturer’s
warranty by adhering to the
guidelines shown. Use 110v
surge protected supply.
Surge protected 110v
4
24v DC PSU
16-gauge
MIN
30 feet MAX
Call box

7
Network Cables and Modem
!
!
Modem (Keep high)
Perimeter wall
/ fence
30 foot Patch
cable
(included)
Pedestal
Weatherproof
enclosure
6 foot patch
cable
(included)
Surge
protected
110v supply
Modem +
Antenna
(Keep high)
Perimeter wall
/ fence
30 foot Patch cable (included)
Surge
protected
110v supply
Weatherproof
enclosure
POE
PSU
POE
PSU
Option 1
Option 2
(Mounting on Pedestal)
(Non POE)
(Non POE)
POE powered
POE powered

8
24vDC out
-
+
+
-
+
-
Solar IN or 12v dc
24vDC IN (do not use solar/12v here
500mA quick blow
output fuse
Earth Rod
Connection
Optional Battery
Connection leads
3Ah 12v DC max
1A quick blow
input fuse
Power
Module in
Detail…
POE Power
supply
POE
POE
LAN
LAN
Modem
Main intercom
module
WARNING:
Do not send POE power to the intercom.
Only the modem is powered with POE.
The intercom is powered separately with
24v DC.
Non-POE

9
Keypad Module in Detail…
Main
Intercom
Module in
Detail...
RJ 45 socket for CAT5
Ethernet connection to
router / modem
Quick connect terminals
for Ethernet connection
to router/access
point/switch
Speaker volume
Code button
24v DC (pre-wired)
from power module
N/C
COM
N/O
N/O
COM
N/C
Relay1
Relay2
Exit button (N/O)
N/O
N/C
COM
N/O
N/C
Relay1
(1000 codes)
Relay2
(100 codes)
Egress
Wire N/O exit button
to here & GND (-)
Not used
Relay3
(100 codes)
Full / Auto
(keypad
illumination)
Relay 2
N/O and N/C
Common selector
24v DC Power
(Pre-wired)

10
Relay Wiring Tips
Intercom Module
Pedestrian Gate
Magnetic Lock
Separate Lock
Power Supply
Optional Exit
button (N/C)
Automatic Gates
Gate Controller
unit
Remember to wire keypad relays to
lock or gates as well as the main
intercom module.
Note: Relay 2 can be set to N/O or
N/C as per keypad detail section.
N/O
COM
N/C
COM
Note: Never connect any electric lock
to the power supply provided with the
intercom. It is good practice and
professional to power a lock from a
separate power supply.

11
Powering on
App Setup & Config
Step 1: Install the APP
Download and install the app
on the end-user’s phone.
Search for wifi PRO 2 and find
the icon, or scan the QR code
if the phone has a QR scan
app.
Tip: Be sure to accept ALL
permissions during install,
otherwise you will experience
problems later!
The second LED will flash if you have medium 3G signal.
The second LED will stay solid if you have medium 4G signal.
RF (signal level)
S
I
M
S
Y
S
SIM –The sim LED will come on if there is a sim inserted.
RF –The first LED will flash if you have low 3G signal.
The first LED will stay solid if you have low 4G signal.
N
E
T
2
The third LED will flash if you have high 3G signal.
The third LED will stay solid if you have high 4G signal.
SYS –The system LED will flash when active, solid when inactive.
NET2–This LED flashes when active.
Note: ensure SIM is
inserted BEFORE
power is turned on.
Pads down, chamfer
IN, press until “CLICK”

12
Step 2
Step 3
Step 4
Open the APP and press the Settings
button. Then press the add intercom
button.
Enter the intercom Bell I.D which can
be found on the main board.
Enter “admin” for the main
user.
Enter “123456789” as the default password
and press the TICK as shown.
AES-12345-XXXXX
Wait 5 minutes
for the intercom to connect to the remote servers and
the modem to get full 4G connection.
5 mins

13
Step 5
Diagnostic Tips
1. Intercom is showing online status, but the video feed shows “fetching”.
A. This can be caused by poor power cable extended to the intercom or weak 4G.
2. Intercom is not showing online status.
A. This can be caused by weak 4G, dropping in and out due to weak signal.
3. I can see video but there is no audio on the phone or there is no audio at the intercom.
A: This can be caused by the audio settings being too low on the phone, or permissions for the
app were not accepted during app install. Check microphone permissions for the app in the
phone settings.
4. The status is showing online, then connecting, then online again.
A: This is normal when a phone roams between two wifi connections, or between wifi and data.
Make sure the phone is stationary and either has good wifi or a stable data connection
Step 7 - Press the call button.
Press the Video icon to view
live video.
Note: at close proximity,
you will experience
acoustic feedback. This is
normal.
If you can see live video
and hear audio, the
intercom has successfully
connected to the network.
Intercom
Calling…
The intercom will send a notification message via GoogleTM PUSH
notification service through the internet to the phone. The
notification will need to be accepted, the phone unlocked, and
then the APP will launch to reveal the visitor and give the user an
opportunity to either accept or reject the call..
Should be showing
ONLINE status.
If the unit is not
showing online
you are not
connected to the
4G network.

14
Answering on Android
Swipe down your
notification banner
when called, and press
the Intercom
notification.
Your phone will now
launch the app and
you will see a
snapshot of the visitor
at which point you
can answer or decline
the call.
Press the green icon to
accept.

15
Answering on Apple
Note: Various versions of IOS and Android OS will have different notification acceptance
techniques. Please refer to online support for your device if needed.
Swipe the
notification left
Press “VIEW”
Swipe green
icon to answer
Phone will now
launch app
TIP: Make sure ringer switch is
ON and volume is turned up.
TIP: If you don’t get
notifications then check
settings/notifications and
select the app.
TIP: If there is no voice from the speaker
at the gate, check the iphone
microphone permissions in
Settings/privacy/microphone

16
Adding Additional APP Users
Additional users MUST be added with individual user names. Do NOT use the same username.
ADMIN Phone
ADMIN Phone
ADMIN Phone
ADMIN Phone
Enter a NEW
username &
password
Note how existing users
can be deleted
New Phone
New Phone
New Phone
New Phone
Be sure to enter NEW
username & password as
created by the admin
phone.

17
Other Settings
Edit Intercom
details
Ring tones
Check APP
version
Add an intercom (can
have up to 6
doors/gates calling
one device)
Add/edit users
Turn off config
mode (extra
security)
Wifi settings &
signal strength
Set max monitoring
time
Change relay times (1-
9 secs)
Set time zone +
(daylight saving
adjust)
Set max talking
time.
Set max ringing
time (from
intercom)
Set sound option.
Duplex, simplex1,
simplex2.
Reboot
intercom

18
Sound, Volumes and Speech
This intercom is capable of full duplex speech, which means two people can have a
conversation and appear to speak at the same time. Since various manufacturers of android
phones, iphones and tablets all differ in acoustic performance, and different users may require
varying levels of volume on their own handset, it may be possible to setup some devices in full
duplex mode but others may need to be set in half duplex mode (phone user will press to talk).
This may also be required if a phone is in a particularly noisy environment, or the intercom is
located near a busy main road with high levels of traffic noise.
Choose the speech option
which best suits the individual
and he device being used.
+
-
SPK
Suggest 80% MAX
volume
Suggest 50%
MAX volume
on Android
“Press and Hold” option
appears when device set
to half duplex 1 or 2.

19
Using the APP
Settings
View Camera &
listen
Thumbnail preview
Home
Call Log (shows
images of visitors
whom calls were
accepted or
previewed on this
device.
If you took
snapshots of a
visitor while on a
call, view them
here.
If you took video
recordings of
visitors, you can
view them here.
Press to extend
talking time
Gate/door release 1.
Momentary press to
TRIGGER.
Press and HOLD for 3
seconds to LATCH
open.
Momentary press
again to UNLATCH
Record video of
visitor to your
phone. (some
versions of phone
need codec
installed to play
this format).
Take pictures of
visitors on your
phone.
Gate/door release 2.
Momentary press to
TRIGGER.
Press and HOLD for 3
seconds to LATCH
open.
Momentary press
again to UNLATCH
End call.
Android users press BACK button to run in
“background” mode or “close app” to save
battery. (notifications will launch app again)

20
Keypad overview
This keypad has 3 outputs, all independent from the intercom/app relays. The diagram below
shows the LED indicators which indicate programming and relay status information.
RED when incorrect codes entered and outputs are locked out.
1 2 3
4 5 6
7 8 9
* 0 #
SLOW FLASHING - in normal standby mode.
ON in programming mode.
ON when relay 3 activated.
GREEN when output 1 activated.
RED when output 2 activated.
CLEAR when output 3 activated
FAST FLASHING –Wrong code entered / error.
TIP: After power up, as a security precaution, the keypad cannot be programmed for 60
seconds. Once this time elapses, you may begin.
TIP: Flashing amber LED is normal standby mode!
Keypad Programming
0 0 0 0 * *
Quick start guide
1) Enter programming mode (amber LED should be ON)
1 0 2 0 0 ? ?? ? #0
2) Enter a new user code...
* *
3) Exit programming mode
4) Enter the new user code to check the relay clicks.
Full Keypad programming
Enter programming mode..
0 0 0 0 * *
Exit programming mode..
* *
Enter a new ENGINEER/INSTALLERS code…
Go into programming mode firstly then enter the following sequence…
Location
0 1 ?? ? ?
4-8 digit code Validate
#
Tip: The engineer code
must be the same length as
user codes. If using a 6 digit
engineers code, then user
codes must also be 6 digits
long etc.
The unit is now in programming mode. Amber LED on the
keypad should remain permanently on. 0000 is the default
programming passcode.
The unit should exit programming mode and the amber LED
should start flashing again.
Replace ???? with your new ENGINEERS
code.