Fiberme FAP2601 User manual

FAP2601/FAP2601P
FAP2602/FAP2602P/FAP2602W
FAP2604/FAP2604P
FIBERME Communications LLC.
FAP2601(P) | FAP2602(P/W) FAP2604(P)
Essential IP Phones
User Guide

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COPYRIGHT
©2022 FIBERME Communications, LLC. https://www.fiberme.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal
of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express
written permission of FIBERME Communications, LLC. Is not permitted.
The latest electronic version of this guide is available for download here:
https://www.fiberme.com/resources
FIBERME is a registered trademark and FIBERME logo is trademark of FIBERME Communications, LLC. In
the United States, Europe, and other countries.
CAUTION
Changes or modifications to this product not expressly approved by FIBERME, or operation of this product in
any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
Frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between theradiator& your body. This
transmitter must not be co-located or operating in conjunction with any other antenna ortransmitter.

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Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipmentshouldbeinstalledandoperatedwithminimumdistanceof20cm betweentheradiator andyour body.
CE Authentication
Hereby, FIBERME Communications, LLC. Declares that the radio equipment FAP2602W are in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
https://www.fiberme.com/resources

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GNU GPL INFORMATION
FAP260X firmware contains third-party software licensed under the GNU General Public License (GPL).
FIBERME uses software under the specific terms of the GPL. Please see the GNU General Public License
(GPL) for the exact terms and conditions of the license.

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Table of Contents
DOCUMENT PURPOSE ...................................................................................................... 9
CHANGE LOG ................................................................................................................... 10
Firmware Version 1.0.3.36 .............................................................................................................................10
Firmware Version 1.0.1.57 .............................................................................................................................10
Firmware Version 1.0.1.50 .............................................................................................................................10
Firmware Version 1.0.1.41 .............................................................................................................................10
Firmware Version 1.0.1.36 .............................................................................................................................10
Firmware Version 1.0.1.18 .............................................................................................................................10
WELCOME......................................................................................................................... 11
PRODUCT OVERVIEW...................................................................................................... 12
Feature Highlights............................................................................................................................................12
Technical Specifications...................................................................................................................................13
GETTING STARTED.......................................................................................................... 18
Equipment Packaging......................................................................................................................................18
Connecting and Setting Up the FAP260X .......................................................................................................19
Using the phone Stand ....................................................................................................................................19
Using the Slots for wall Mounting.....................................................................................................................19
Connecting the FAP260X ................................................................................................................................20
GETTING TO KNOW FAP260X.......................................................................................... 21
Idle Screen.......................................................................................................................................................21
Using the Keypad.............................................................................................................................................25
Configuration via Keypad.................................................................................................................................27
Characters Input...............................................................................................................................................31
TELEPHONY FEATURES ..................................................................................................... 32

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Make Phone Calls......................................................................................................................................................32
Handset, Speaker and Headset Mode ...........................................................................................................32
Multiple SIP Accounts and Lines ....................................................................................................................32
Completing Calls ............................................................................................................................................33
Making Calls Using IP Addresses....................................................................................................................35
Answering Phone Calls...............................................................................................................................................35
Receiving Calls................................................................................................................................................35
Do Not Disturb...............................................................................................................................................36
Add Contact to Blacklist.................................................................................................................................36
During a Phone Call.....................................................................................................................................................37
Call Waiting/Call Hold....................................................................................................................................37
Mute ..............................................................................................................................................................37
Call Transfer...................................................................................................................................................37
Call Forwarding ..............................................................................................................................................38
Establish Conferencing calls ....................................................................................................................................38
Multi-Purpose Keys (FAP2604 Only) ......................................................................................................................39
Virtual Multi-Purpose Keys............................................................................................................................41
Voicemail.......................................................................................................................................................43
Call Features...............................................................................................................................................................43
CONTACTS.......................................................................................................................45
Local Contacts............................................................................................................................................................45
Add a single Contact..................................................................................................................................................45
Phonebook..................................................................................................................................................................45
XML Phonebook syntax..................................................................................................................................45
Download/Upload XML Phonebook from Web UI.........................................................................................46
3 XML PHONEBOOK URLS..............................................................................................................................47
CALL HISTORY................................................................................................................ 48

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Local Call History................................................................................................................................................48
Call History Operations.......................................................................................................................................48
DIAGNOSIS ......................................................................................................... 49
EHS HEADSET.................................................................................................... 50
RESTORE FACTORY DEFAULT SETTINGS ..................................................... 51
Restore factory settings using LCD menu ..............................................................................................51
Restore to Factory Default via Web GUI...................................................................................................51
EXPERIENCING FAP260X.................................................................................. 52
Table of Figures
Figure 1: FAP260x Package Content....................................................................................................................18
Figure 2: phone Stand and Mounting Slots on the FAP260x.............................................................................19
Figure 3: Tab on the Handset Cradle....................................................................................................................19
Figure 4: FAP260x Back Side View.......................................................................................................................20
Figure 5: FAP260x Idle Screen..............................................................................................................................21
Figure 6: FAP2601 Keyboard.................................................................................................................................25
Figure 7: FAP2602 Keyboard.................................................................................................................................25
Figure 8: FAP2604 Keyboard.................................................................................................................................26
Figure 9: Keypad Menu Configuration Flow.........................................................................................................30
Figure 10 : Key mode configured as line mode ...................................................................................................32
Figure 11 : Key mode configured as account mode............................................................................................33
Figure 12 : 3-way conference call screen example.............................................................................................38
Figure 13 : MPK page..............................................................................................................................................39
Figure 14 : MPK Preview ........................................................................................................................................40

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Figure 15 : MPK Card printing options........................................................................................................................ 41
Figure 16 : Install the BLF paper .................................................................................................................................41
Figure 17 : VPK Page....................................................................................................................................................42
Figure 18 : VPK Preview...............................................................................................................................................42
Figure 19 : Download/Upload XML Phonebook ........................................................................................................46
Figure 20: 3XML Phonebook........................................................................................................................................47
Figure 21: Factory Functions........................................................................................................................................49
Table of Tables
Table 1: FAP260x Features in a glance....................................................................................................................12
Table 2: FAP2601/FAP2601P Technical Specifications..........................................................................................13
Table 3: FAP2602/FAP2602P/FAP2602W Technical Specifications....................................................................14
Table 4: FAP2604/FAP2604P Technical Specifications..........................................................................................16
Table 5: Equipment Packaging...................................................................................................................................18
Table 6: LCD Display Definitions................................................................................................................................21
Table 7: FAP260X LCD icons.....................................................................................................................................22
Table 8: FAP260x Keypad Buttons............................................................................................................................26
Table 9: Configuration Menu.......................................................................................................................................27
Table 10: Characters input: 123 Mode.......................................................................................................................31
Table 11: Characters input: ABC Mode.....................................................................................................................31
Table 12: Characters input: abc Mode ......................................................................................................................31
Table 13: Ab2 Mode .....................................................................................................................................................31
Table 14 : Call Features...............................................................................................................................................43
Table 15: Call History icons.........................................................................................................................................48

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DOCUMENT PURPOSE
This document describes how to configure the FAP260x via phone's LCD menu and web UI menu to
fully manipulate phone's features. To learn advanced functions of FAP260x, please visit
https://www.fiberme.com/resources to download the latest “FAP260x Administration Guide”.
This guide covers following topics:
• Product Overview
• Getting Started
• Getting to know FAP260x
• Telephony Features
• Contacts
• Call History
• Connecting to Devices
• Diagnosis
• Restore factory default settings
• Experiencing the FAP260x

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CHANGE LOG
This section documents significant changes from previous versions of
major new features or major document updates are listed here. Minor updates for corrections or editing
are not documented here.
Firmware Version 1.0.3.36
• No major changes
Firmware Version 1.0.1.57
• No major changes
Firmware Version 1.0.1.50
• Added ability to finish an attended transfer by on-hooking the phone. [AttendedTransfer]
• Added ability to return to idle screen after you press the activated Linekey. [LINE key]
Firmware Version 1.0.1.41
• Added VLAN tag settings on Device LCD menu. [Figure 10: Keypad Menu ConfigurationFlow]
• Addedsupport to setupa Forward Always softkey on idle screen. [Softkeys in idlescreen]
Firmware Version 1.0.1.36
• No majorchanges.
Firmware Version 1.0.1.18
• This is the initial version for FAP260x.

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WELCOME
Thank you for purchasing FIBERME FAP260X Essential IP Phones.
Part of the FAP series of Carrier-Grade IP Phones, the FAP2601/FAP2602 is an essential 2-line model
designed with zero-touch provisioning for mass deployment and easy management. It features a sleek design
and a suite of next-generation features including 5-way voice conferencing to maximize productivity and dual
band Wi-Fi support (FAP2602W only), EHS support for Plantronics & Jabra & Sennheiser headsets and multi-
language support. The FAP series includes carrier-grade security features to provide enterprise- level security,
including secure boot, dual firmware images and encrypted data storage. Built for the needs of desktop workers
and designed for easy deployment by enterprises, service providers and other high-volume markets, the
FAP2601/FAP2602 offers an easy-to-use and easy-to-deploy voice endpoint.
Part of the FAP series of Carrier-Grade IP Phones, the FAP2604 is an essential 3-line model designed with
zero touch provisioning for mass deployment and easy management. It features a sleek design and a suite of
nextgeneration features including: 5-way voiceconferencing tomaximize productivity, full HD audio on both the
speaker and handset to allow users to communicate with the utmost clarity, EHS support for Plantronics &
Jabra & Sennheiser headsets and multi-language support. The FAP series includes carrier-grade security
features to provide enterprise-level security, including secure boot, dual firmware images and encrypted data
storage. Built for the needs of desktop workers and designed for easy deployment by enterprises, service
providers and other high-volume markets, the FAP2604 offers an easy-to-use and easy-to-deploy voice
endpoint.
The FAP260X series deliver superior HD audio quality, rich and leading-edge telephony features, protection for
privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms.
FAP260X series is the perfect choice for enterprise users looking for a high quality, feature rich multi-line
executive IP phone with advanced functionalities and performance.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the FAP260X phones:
Table 1: FAP260X Features in a Glance
FAP2601
FAP2601P
 4 programmable context-sensitive soft keys.
 10/100M network ports.
 Integrated PoE (for FAP2601P only).
 5-way conference.
 Electronic Hook Switch (EHS) support for Plantronics
& Jabra & Sennheiser.
FAP2602
FAP2602P
FAP2602W
 2 SIP account keys with dual-color LED
 4 programmable context-sensitive soft keys.
 10/100M network ports.
 Integrated PoE (for FAP2602P only).
 5-way conference.
 Electronic Hook Switch (EHS) support for Plantronics
& Jabra & Sennheiser.
 Wi-Fi support (FAP2602W only).
FAP2604
FAP2604P
 3 SIP account keys with dual-color LED.
 4 XML programmable context sensitive soft keys
 132 x 64 backlit graphical LCD display
 10/100/1000 Mbps Ethernet ports.
 Integrated PoE.
 5-way conference.
 Electronic Hook Switch (EHS) support for Plantronics
& Jabra & Sennheiser.

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Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported, voice
codecs, telephony features, languages, and upgrade/provisioning settings for the FAP260X series.
Table 2: FAP2601/FAP2601P Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100 Mbps Ethernet ports, integrated PoE (FAP2601P
only)
Graphic Display
132 x 48 (2.21’’) LCD display
Feature Keys
4 XML programmable context sensitive soft keys, 5 (navigation, menu) keys. 8
dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL
Voice Codec
Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC, OPUS,
in-band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD,
AEC, CNG, PLC, AGC
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 800 records),
off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot- desking,
personalized music ringtones and music onhold, server redundancy and
fail-over
Base Stand
Yes, 1 angle positions available
Wall Mountable
Yes, (*wall mount sold separately)

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QoS
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x
media access control, secure boot
Multi-language
English, Chinese, Korean, Japanese, German, Italian, French, Spanish,
Portuguese, Russian, Croatian, Greek, and more
Upgrade/Provisioning
Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using
TR-069 or AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;
PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (FAP2601P Only)
Physical
Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight:650g; Package weight:810g (860g for FAP2601)
Temperature and
Humidity
Operation: 0°C to 40°C Storage:
-10°C to 60°C
Humidity: 10% to 90% Non-condensing
Package Content
FAP2601/2601P phone, handset with cord, base stand, universal power supply
(FAP2601 only), network cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
Table 3: FAP2602/FAP2602P/FAP2602W Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS(A record, SRV,NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100 Mbps Ethernet ports, integrated PoE (FAP2602P
only)
Graphic Display
132 x 48 (2.21’’) backlit graphical LCD display
Wi-Fi
Yes, Dual band support (FAP2602W only)
Feature Keys
2 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft
keys, 5 (navigation, menu) keys. 8 dedicated function keys for: MESSAGE (with LED
indicator), TRANSFER, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE,
VOL+, VOL-
Voice Codec
Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC,
OPUS, in-band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD, AEC,
CNG, PLC, AGC

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Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call- appearance
(SCA)/bridged-line-appearance (BLA), downloadable phonebook (XML, LDAP, up to
2000 items), call waiting, call log (up to 800 records), off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, hot-desking, personalized
music ringtones and music on hold, server redundancy and fail-over
HD audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, 1 angle positions available
Wall Mountable
Yes, (*wall mount sold separately)
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication, 256-
bit AES encrypted configuration file, SRTP, TLS, 802.1x
media access control, secure boot
Multi-language
English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese,
Russian, Croatian, Greek, and more
Upgrade/Provisioning
Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA; PoE:
IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (FAP2602P Only)
Physical
Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset) Unit weight:
670g; Package weight:830g
Temperature and
Humidity
Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non- condensing
Package Content
FAP2602(P/W) phone, handset with cord, base stand, network cable, Quick Installation
Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; RCM:
AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;

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Table 4: FAP2604/FAP2604P Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE
Graphic Display
132 x 64 backlit graphical LCD display
Feature Keys
3 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft
keys, 5 (navigation, menu) keys. 9 dedicated function keys for: MESSAGE(with LED
indicator), TRANSFER, HOLD, HEADSET, MUTE,
SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec
Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC, OPUS, in-
band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC,
AGC
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 4-way conference, call park, call pickup, shared-call-
appearance(SCA)/bridged-line-appearance(BLA), downloadable phonebook (XML,
LDAP, up to 2000 items), call waiting, call log (up to 800 records), off-hook auto dial,
auto answer, click-to-dial, flexible dial plan, hot-desking, personalized
music ringtones and music on hold, server redundancy and fail-over
HD audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, 2 angle positions available
Wall Mountable
Yes, (*wall mount sold separately)
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control,
secure boot
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Chinese,
Korean, Japanese, Greek and more
Upgrade/Provisioning
Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using /TR-069
or AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC,
600mA;PoE: IEEE802.3af Class 2, 3.84W-6.49W; IEEE802.3az (EEE)
Physical
Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset) Unit
weight: 670g; Package weight:830g (880g for FAP2602)

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Temperature and
Humidity
Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non-
condensing
Package Content
FAP2604(P) phone, handset with cord, base stand,
network cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1; RCM:
AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;

P a g e 18
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and information
for obtaining the best performance with the FAP260X phone.
Equipment Packaging
Table 5: Equipment Packaging
FAP260X
• 1 x FAP260X Main Case.
• 1 x Handset.
• 1 x Phone Stand.
• 1 x Ethernet Cable.
• 1 x Power Adapter (Except forFAP260xP).
• 1 x Phone cord.
• 1 x Quick Installation Guide.
Figure 1: FAP260X Package Content
Note: Check the package before installation. If you find anything missing, contact your system administrator.

P a g e 19
Connecting and Setting Up the FAP260X
The FAP260X phones can be installed on the desktop using the phone stand or attached on the wall using the
slots for wall mounting.
Figure 2: Phone Stand and Mounting Slots on the FAP260X
Using the Phone Stand
For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone
where there is a slot for the phone stand. (Upper half, bottom part).
Using the Slots for Wall Mounting
1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (See figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is
mounted on the wall (See figure below).
Figure 3: Tab on the Handset Cradle