FireplaceXtrordinair 564 GSR2 User manual

564 GSR2
Deluxe Fireplaces
Owner’s Manual
564 25K, 35K
564 25K CF, 35K CF
WARNING:
If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury, or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency, or the gas supplier.
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
Listed by
Omni-Test Laboratories, Inc.
Report # 0028GF080S
ANSI Z21.88-2017
CSA 2.33-2017
CSA 2.17-2017
 Built-In Direct Vent
Fireplace
 Natural Gas or Propane
 Residential or Mobile
Home
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only), or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
French language manuals at fireplacex.com
Manuels de langue Française à fireplacex.com
Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com
 Copyright 2020, T.I. $10.00 4/23/2021 100-01553

2 Introduction
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Introduction
We welcome you as a new owner of a 564 GSR2 gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other 564 GSR2 gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: 564 25k/CF GSR2 Fireplace
564 35k/CF GSR2 Fireplace
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
 Installation requirements are printed in the 564 GSR2 Installation Manual. All
requirements in the installation manual must be met.
 Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
 This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
 This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.
 In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
 The fireplace is designed to operate on natural gas, or propane (LP).
 All exhaust gases must be vented outside the structure of the living area.
Combustion air is drawn from outside the living-area structure.
 Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Table of Contents
Introduction ................................................... 2
Important Information ................................... 2
Installation Warnings .................................... 2
Table of Contents .......................................... 3
Features ......................................................... 4
Heating Specifications .................................. 4
Before You Begin .......................................... 7
Remote Control Warnings ........................................ 7
Remote Set-Up ............................................... 8
Verify the Switch is on “REMOTE” ...................... 8
Synchronize the Transmitter to the IFC ............... 8
Clearing the System Memory ................................... 8
Location of Controls ..................................... 9
Direct Operation ............................................ 9
Starting the Fireplace for the First Time ... 10
Intermittent/Continuous Pilot ..................... 10
Switching from Intermittent (IPI) to Continuous
Pilot (CPI) .......................................................... 10
Pilot Fuel Conservation Timer ................... 11
Remote Operation ....................................... 12
Display Overview............................................... 12
Listen for the “Beep” .......................................... 12
Manual On-Off / Smart Thermostat /
Standard Thermostat .................................. 13
Mode Controls (Flame, Blower, Light,
Comfort Control, EmberBed Light) ........... 14
Flame Height ......................................................... 14
Blower Speed ........................................................ 14
Mode Controls - continued ......................... 15
Accent Light ........................................................... 15
Comfort Control (rear burner)................................. 15
EmberBed Light (AUX) .......................................... 15
Display Fahrenheit or Celsius .................... 15
Low Battery Indicator.................................. 16
Transmitter Batteries ......................................... 16
IFC Batteries ..................................................... 16
Battery Replacement................................... 17
Battery InstallationError! Bookmark not defined.
Transmitter Battery InstallationError! Bookmark not defined.
Power Outages ............................................ 17
Child-Proof Feature ..................................... 18
Normal Operating Sounds .......................... 18
Normal Operating Odors ............................ 18
Maintaining Your Fireplace's Appearance . 19
Yearly Service Procedure ........................... 19
Grill Installation and Removal ................... 20
Face Installation and Removal .................. 21
Barrier Removal .......................................... 22
Glass Frame Removal and Installation ..... 23
Glass Frame Removal and Installation
(continued)................................................... 24
Glass Cleaning ............................................ 25
Accent Light Bulb Replacement ................ 25
Ember Light Bulb Replacement................. 26
Ember bed Glass and Ember Material
Installation ................................................... 27
Ember bed Glass Installation ......................... 27
Ember Material Installation ............................. 28
Log Set Installation ..................................... 29
Installation – Oak vs. Birch ................................ 29
Log Set Overview – Classic Oak 94500626 ..... 29
Log Set Overview – Birch 94500642 ................. 30
Installation ......................................................... 31
Rear Log ........................................................... 31
Left Log ............................................................. 32
Right Log ........................................................... 32
Front Left Log .................................................... 33
Front Ember Chunk ........................................... 33
Center Twig ....................................................... 34
Center Log ........................................................ 34
Left Twig ............................................................ 35
Center Left Twig ................................................ 35
Right Twig ......................................................... 36
Ember Installation.............................................. 36
Rock Wool Placement ....................................... 37
Troubleshooting Table ............................... 38
Location of fuses (3 amp): ................................. 38
Replacement Parts List .............................. 39
Wiring Diagram ........................................... 40
564 25K/CF Safety Label .................................. 41
564 35K/CF Safety Label .................................. 42
CONDITIONS & EXCLUSIONS ................... 43
IF WARRANTY SERVICE IS NEEDED: ...... 43

4 Introduction
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Features
 Works During Power Outages (battery backup)
 GreenSmart™ 2 Thermostat / Remote Control
 Realistic "Wood Fire" Look
 Included Blower for Effective Heat Distribution
 Built-In Accent Light (night light)t
 EmberBed Light
 Standing or Intermittent (GreenSmart) Pilot
 Convenient Operating Controls
 Variable-Rate Heat Output
 Low Maintenance
Heating Specifications
Natural Gas Propane
564 25k Approximate Heating Capacity (in square feet)* Up to 1,250 Up to 1,250
Maximum BTU Input Per Hour 25,000 25,000
564 35k Approximate Heating Capacity (in square feet)* Up to 1,700 Up to 1,700
Maximum BTU Input Per Hour 35,000 35,000
* Heating capacity will vary with floor plan, insulation, and outside temperature.

Safety Precautions 5
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call the fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due
to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or propane (LP). Burning the
incorrect fuel will void the warranty and safety listing and may cause an extreme
safety hazard. Direct questions about the type of fuel used to your dealer. Check
for a label on the flame adjust knob on the gas control valve (this is the best place
to check). You may also check for a label on the gas control valve body.
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been
underwater.

6 Safety Precautions
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify,
or substitute any part of the
heater unless instructions are
given in this manual. All other
work must be done by a trained
technician. Don't modify or
replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the included fiber
logs).
If the fiber logs become
damaged, replace with Travis
Industries media.
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants
no warranty, implied or stated,
for the installation or
maintenance of your heater,
and assumes no responsibility
of any consequential
damage(s).

Operation 7
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Before You Begin
 Read this entire manual before you use your new heater (especially the section "Safety Precautions"
on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily injury, or
even death.
Remote Control Warnings
KEEP BATTERIES INSTALLED AT ALL TIMES
The remote control system requires the batteries to remain in place at all
times. Once the batteries are removed, the system may re-start in standing
pilot mode. If this occurs when the heater is in Remote Mode, you will not
be able to turn the heater off manually from the battery box.
If you need to replace dead batteries, make sure to turn the appliance
off before removing the batteries.
NOTE: If the batteries go dead, the system will operate normally as long
as household power (120v AC) is present.
The transmitter and IFC are radio frequency devices. Placing the transmitter in or near metal may
severely reduce the signal range.
Turn off the main gas supply to the appliance during installation or maintenance. In case of remote
control malfunction turn off the main gas supply to the appliance.
PROGRAMMING THE REMOTE
The SIT GSR2 remote may be programmed to disable the thermostat or any of the modes (flame height, blower, light,
comfort control, Standing Pilot *, or auxiliary power input). This allows you to tailor the remote to the appliance.
* We do not recommend disabling the standing pilot option for our gas appliances. This feature may be recommended
for cold regions or installations with sub-optimal venting.
How to Disable/Enable the Thermostat
The remote is shipped with the thermostat enabled.
1 Remove one battery from the remote.
2 Press and hold the thermostat button while
replacing the battery. This will toggle the
thermostat function. Repeat this process to toggle
the thermostat function to the desired setting.
How to Disable/Enable Modes (Light, Blower, etc.)
The remote is shipped with all modes enabled (except AUXiliary).
1 Remove one battery from the remote.
2 Press and hold the on/off button and mode button while replacing the battery.
Keep the on/off button depressed during the following steps.
3 While keeping the on/off button depressed, press
and release the mode button until the mode that
needs to be changed is illuminated.
4 With the desired mode illuminated (see illustration
to the right), press the “up” or “down” button to
activate or clear the mode being addressed.
Make sure to keep the on/off button depressed
during this process.
5 Release the on/off button to complete
programming.

8 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Remote Set-Up
Verify the Switch is on “REMOTE”
The battery holder has a switch built into it (see Figure 1). This switch must remain in the REMOTE
position for the remote to operate.
Figure 1
Synchronize the Transmitter to the IFC
The transmitter will need to be synchronized to the IFC (Integrated Fireplace Control) before the remote
will work correctly. Synchronizing is done in the following two steps below (see Figure 2):
1. Press the PRG (Program) button on the battery box (IFC will beep 3 times).
2. Press the “ON” button on the transmitter (IFC will beep 3 times).
Figure 2
NOTE: If power is cut off to the IFC for an extended period of time, you may need to re-synchronize the
remote.
Clearing the System Memory
This appliance uses an Integrated Fireplace Control (IFC) to store the unique code for the
remote control. If you wish to clear the system memory, MAKE SURE GAS IS TURNED OFF
TO THE APPLIANCE then press the PRG (Program) button for 10 seconds. The pilot will start
to spark repeatedly, signifying all system memory has been cleared. The system will return to its
original configuration: a remote will need to be synchronized; and, the system will operate under
continuous pilot mode.

Operation 9
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Location of Controls
Direct Operation
The fireplace may be directly operated from the battery holder. The three positions are shown below:
ON (all the way left) – Burner turns on (regardless of transmitter settings).
OFF (all the way right) – Burner turns off (regardless of transmitter settings).
REMOTE (middle position) – Burner is controlled by the transmitter.
NOTE: When the battery holder switch is turned to ON or OFF, the mode settings (Flame Height, Comfort
Control) will remain in the same state as before the switch was moved (i.e.: the IFC “remembers” the last
setting). If you wish to adjust the mode settings use the transmitter mode button to adjust the settings
(see “Mode Controls” on page 14). The thermostat and burner on/off operating functions will not work on
the transmitter.

10 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Starting the Fireplace for the First Time
 Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
 Condensation may appear on the glass each time you start the fireplace - this is normal.
 Blue Flames will occur on the fireplace when it first comes on. After fifteen minutes the flames will
turn a more realistic yellow and orange color.
 Verify the power backup batteries are installed (see page 17).
Intermittent/Continuous Pilot
This heater may run with the pilot continuously running or in intermittent mode. For most homeowners,
the intermittent mode is preferred (this saves fuel, doesn’t give off un-needed heat). However, in some
situations, the homeowner may prefer to switch the heater to continuous pilot. The most typical reasons
for switching to continuous pilot are:
 Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is the situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.
 Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after startup (not just the first time the heater was started). This is an aesthetic
condition that may be remedied by switching the heater to continuous pilot.
 Cold Glass or Heater Front – in very cold conditions you may notice that the heater front and glass
become very cold. To remedy this, switch the heater to continuous pilot.
 Frequent On / Off Operation – if you are frequently turning the heater on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
Switching from Intermittent (IPI) to Continuous Pilot (CPI)
The pilot mode on this appliance is adjusted using the remote. With the remote in the off position
(thermostat off, manual off), follow the directions below to adjust the pilot mode.
Figure 3

Operation 11
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Pilot Fuel Conservation Timer
7 Day Pilot Shutoff Timer (applies to units in CPI mode only)
This appliance may be equipped with a 7 day pilot shutoff timer. This
timer helps conserve fuel and save money by turning the pilot off when
the appliance is not used for 7 days (this timer is mandated in certain
areas for conservation purposes). This applies only when the unit is in
CPI (Continuous Pilot Ignition) mode. If the unit is in IPI (Intermittent
Pilot Ignition) mode, the timer does not apply.
When in CPI mode the pilot will remain lit as long as the burner is
engaged within a 7 day window. Each time the burner is turned on the 7 day timer resets. If the burner is
not engaged within the 7 day window, the pilot will automatically revert to IPI mode and turn off to
conserve fuel.
To switch back to CPI, simply:
GSB2 Units: toggle the IPI/CPI switch to IPI, then back to CPI.
GSR2 Units: use the remote to toggle from IPI mode, then back to CPI mode.
To prevent the need to reset the pilot mode during the heating season, we have listed a few strategies
below:
Option 1: Remember to periodically turn on the heater during the heating season
If you use your heater for supplemental heat, this may be the best solution. Set a specific time, once or
twice per week (e.g. 5 pm on Tuesday & Friday) to turn the heater on for a few minutes. This will reset
the timer and prevent the need to restart the pilot.
Option 2: Use a thermostat
GSR Units: Use the thermostat included with the appliance
GSB Units: Consult your dealer for thermostats compatible with your appliance.
The use of a thermostat will keep the room at a constant temperature and will, in most cases, keep the
heater working throughout the heating season. Light the pilot at the beginning of the heating season and
set the thermostat to the desired room temperature. As long as the outside temperature does not rise
excessively, for seven days or more, the pilot will continue to operate.
Option 3: Use a programmable thermostat (GSB2 Only)
A programmable thermostat may be set to turn on, once per week, to a high temperature for a short time.
This will reset the 7-day timer and allow the heater to operate without having to restart the pilot.

12 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Remote Operation
When the switch on the battery holder is set to “REMOTE” the transmitter operates the fireplace. Once
you understand how the transmitter works, you will be able to operate your fireplace quickly and easily.
Display Overview
The transmitter display has four main sections (see Figure 4).
Figure 4
Listen for the “Beep”
Each time you press a button on the transmitter that controls the fireplace, a “beep” will come from the
IFC. When you change thermostat target settings the IFC will not beep.
NOTE: When the batteries start to get low, the IFC will beep twice whenever a button is pressed. When
the batteries are nearly depleted, the IFC will no longer beep. See “IFC Batteries” on page 16).

Operation 13
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Manual On-Off / Smart Thermostat / Standard Thermostat
Use the thermostat button to cycle through the three thermostat settings (see Figure 5).
Figure 5
 MANUAL ON/OFF – The burner will turn on and off using the remote (see Figure 6). Press the
On/Off button to control the burner. When off, the display will only show the current temperature.
Figure 6
 SMART THERMOSTAT – While in smart thermostat, the transmitter will control the burner to
achieve the target temperature (see Figure 7 below). Flame height will be adjusted up or down to
allow operation without turning the burner on and off (also called “smart modulation”). To adjust
the target temperature, press the UP and DOWN buttons until a suitable temperature is achieved.
Figure 7
 STANDARD THERMOSTAT - While in standard thermostat setting, the transmitter will turn the
burner on and off to achieve the target temperature (see Figure 8 below). To adjust the target
temperature, press the up and down buttons until a suitable temperature is achieved.
Figure 8
NOTE: If the transmitter batteries go dead while in thermostat setting (standard or smart), the appliance
will shut off after approximately 24 hours.

14 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Mode Controls (Flame, Blower, Light, Comfort Control, EmberBed Light)
Use the mode button to cycle through the rive mode controls (see Figure 9 below).
Figure 9
Flame Height
Flame height may be controlled using the UP and DOWN buttons when in Flame Height Mode (see
Figure 10 below). The center display will display the 7 settings, from “OFF” to “HI” for full on.
NOTE: Flame height may not be adjusted if operating in Smart Thermostat setting.
Figure 10
Blower Speed
The blower may be controlled using the up and down buttons when in Blower Speed Mode (see Figure
11). The center display will display the 7 settings, from “OFF” to “HI” for full on.
Figure 11
MANUAL MODE – BLOWER OPERATION
When in Manual Mode the blower will remain on, even if the burner is turned off and the heater cools.
Either manually turn the blower off, or turn off the heater by pressing the On/Off button.

Operation 15
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Mode Controls - continued
Accent Light
The Accent Light (night light) inside the heater may be turned on and off using the up and down buttons
when in Accent Light Mode (see illustration below). The center display will display the 7 settings, from
“OFF” to “HI” for full on.
HINT: If you wish to leave the accent light on while turning the burner off, adjust the Flame Height to
“OFF” (see above).
Comfort Control (rear burner)
The comfort control (rear burner) may be turned on and off using the up and down buttons when in
Comfort Control Mode (see illustration below). The center display will display either “ON” or “OFF”.
EmberBed Light (AUX)
The emberbed light may be turned on and off using the up and down buttons (see illustration below). You
can adjust the brightness of the emberbed light using the built-in rheostat.
Display Fahrenheit or Celsius
 With the system in the “OFF” position, press both the MODE and THERMOSTAT buttons
simultaneously to toggle between Fahrenheit (F) and Celsius (C).

16 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Low Battery Indicator
Transmitter Batteries
The transmitter has a battery-level indicator. When it indicates low battery voltage (see Figure 12 below),
install three new AAA alkaline batteries into the transmitter (see “Transmitter Battery Installation” on
page 17).
Figure 12
IFC Batteries
The IFC (Integrated Fireplace Control) will “beep” twice when a transmitter button is pressed when the
batteries are low. Install four new AA alkaline batteries into the battery box when this occurs (see “Opening
the Battery Box
There are (2) locking tabs in the upper corners of face of the battery box. Slide the tabs to the side and
the battery tray will pop outward enough to allow you to grab it. Pull the battery tray forward and remove
it from the battery box.
NOTE: When re-installing the battery tray, make sure to secure the battery tray into battery box using the
locking tabs to ensure a good electrical connection.
Battery Installation” on page 17). In applications where the appliance is required to provide heat, we
recommend replacing the batteries before each heating season.

Operation 17
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Battery Replacement
Opening the Battery Box
There are (2) locking tabs in the upper corners of face of the battery box. Slide the tabs to the side and
the battery tray will pop outward enough to allow you to grab it. Pull the battery tray forward and remove
it from the battery box.
NOTE: When re-installing the battery tray, make sure to secure the battery tray into battery box using the
locking tabs to ensure a good electrical connection.
Battery Installation
Install (4) AA batteries into the battery holder (see Error! Not a valid bookmark self-reference. below).
These batteries act as a power backup in case the household (AC) current goes out.
Transmitter Battery Installation
Install the (3) included AAA batteries into the remote.
Figure 13
Power Outages
The remote will work if household current (AC power) is disconnected. The batteries inside the battery
box will continue to power the heater but the accent light and blower will not operate.

18 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Child-Proof Feature
The childproof feature disables the control buttons, preventing un-wanted use of the remote.
 Press both the MODE and UP buttons simultaneously to turn this feature on and off (see Figure
14 below).
HINT: This feature is especially useful while using the thermostat setting.
Figure 14
Normal Operating Sounds
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles in these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.

Operation 19
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
DANGER HIGH VOLTAGE: Disconnect power before attempting maintenance or repair.
Maintaining Your Fireplace's Appearance
Fingerprints or other marks left on the optional plated surface may become etched in place if they are not wiped clean
prior to turning the fireplace on. Clean the plated surface with denatured alcohol and a soft cloth (with the fireplace
cool). Other cleaners may leave a film that may become etched into the surface.
Yearly Service Procedure
WARNING: Failure to inspect and maintain the stove may lead to improper combustion and a potentially
dangerous situation. We recommend the following procedures be done by a qualified
technician.
 Shut off gas to the fireplace and let it cool for 15 minutes. Remove the glass. Inspect and operate the
pressure relief mechanism to verify relief mechanisms are free from obstruction to operate.
 Clean glass window with a suitable fireplace glass cleaner. Abrasive cleaners must not be used. Be
careful not to scratch the glass when cleaning.
 Vacuum and clean any debris in the firebox.
 Check all accessible gas-carrying tubes, connections, pipes, and other components for leaks.
 Inspect the burner and firebox. Make sure the burner is not warped, cracked, or damaged. Check the
firebox and area around the pilot to make sure there is no damage. Inspect primary air openings for
blockage. If any problem is found, discontinue use and contact your dealer for service.
 Inspect the area behind the access door; clean if necessary. Check the gas control valve and the gas
lines. If damage is found, discontinue use and contact your dealer for service. Clean the air channels,
ducts, and blower (if applicable)
 Inspect vent and vent termination for sooting, obstructions, or damage. Make repairs as needed.
Remove any debris or vegetation near the vent termination. Contact your dealer if any sooting or
deterioration is found near the vent termination.
 Reinstall the glass assembly. If the glass is damaged, replace it. Make sure the gasket along the
perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to ensure an air-tight seal.
 Turn the pilot flame on (continuous pilot). It should touch approximately 3/8" of the top of the flame
sensor (see below). If it does not, contact your dealer.
 Start the main burner. Inspect and ensure the lighting of the main burner occurs within 4 seconds of the
main gas valve opening.
 Test the flame failure response time of the flame safety system. It must de-energize the safety shutoff in
no more than 30 seconds.
 After 15 minutes the flames should be orange/yellow and not touch the top of the firebox. If the pilot or
main burners do not burn correctly, contact your dealer for service. Monitor blower operation

20 Operation
© Travis Industries 4/23/2021 - 1553 564 25k/35k GSR2 Owner’s
Grill Installation and Removal
Some fireplaces may use grills above and below the glass. See the instructions below to remove.
Note: Install the barrier screen before attaching the grills.