FireplaceXtrordinair ProBuilder 24 CleanFace MV User manual

ProBuilder 24
CleanFace MV
Owner’s Manual
WARNING: FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Leave the building immediately
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
Listed by
Omni-Test Laboratories, Inc.
Report # 0028GF115S
ANSI Z21.88:19
CSA 2.33:19
CSA 2.17-2017
Operation
Maintenance
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only) or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
French language manuals at fireplacex.com.
Manuels de langue Française à fireplacex.com
Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com
Copyright 2019, T.I. $10.00 10/12/21 100-01513

2 Table of Contents
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Introduction
We welcome you as a new owner of a ProBuilder gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other ProBuilder gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: ProBuilder 24 CF MV_____
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
Installation requirements are printed in the ProBuilder Installation Manual. All
requirements in the installation manual must be met.
Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.
In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
The fireplace is designed to operate on natural gas, or propane (LP).
All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Table of Contents
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Introduction ...................................................2
Important Information...................................2
Installation Warnings....................................2
Table of Contents ..........................................3
Features .........................................................3
Heating Specifications..................................3
Before You Begin ..........................................6
Location of Controls .....................................6
Starting the Pilot............................................7
Pilot Fuel Conservation Timer .....................8
Starting the Heater for the First Time..........8
Turning the Heater On and Off.....................9
Adjusting the Flame Height..........................9
Adjusting the Blower Speed (Optional) ....10
Normal Operating Odors ............................10
Power Outages ............................................10
Glass Frame Removal and Installation..............11
Log Set Installation..................................... 14
Installation Warnings.........................................14
Log Set Overview – MV/GSB2 Models..............14
Ember Installation..............................................19
Rock Wool Placement .......................................19
Maintaining Your Heater's Appearance .... 20
Cleaning The Glass...........................................20
Cleaning the Fireplace ......................................20
Yearly Service Procedure........................... 21
Troubleshooting Table ............................... 22
Replacement Parts List .............................. 23
Wiring Diagram ........................................... 24
Optional Blower Wiring......................................24
Safety Label ......................................................25
CONDITIONS & EXCLUSIONS ................... 26
IF WARRANTY SERVICE IS NEEDED: ...... 26
Index............................................................. 28
Features
Works During Power Outages
Contemporary Look
Optional Blower for Heat Distribution
Optional Remote Thermostat
Interrupted Pilot
Variable-Rate Heat Output
Low Maintenance
Heating Specifications
Natural Gas Propane
ProBuilder 24 CF Approximate Heating Capacity (in square feet)* Up to 750 Up to 750
Maximum BTU Input Per Hour 18,000 18,000
* Heating capacity will vary with floor plan, insulation, and outside temperature.

4 Safety Precautions
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due
to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been under
water.
Ok
?
Gas
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Safety Precautions 5
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the crushed
glass).
If any component becomes
damaged, replace with Travis
Industries components.
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants no
warranty, implied or stated, for
the installation or maintenance of
your heater, and assumes no
responsibility of any
consequential damage(s).
The viewing glass should be opened only for conducting service (or lighting the pilot on millivolt units).
Suggestions on how to limit the need to restart the pilot during the heating season can be found on page 8.
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This
Manual

6 Operation
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Before You Begin
Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Location of Controls
There is a door on the lower portion of the screen assembly to provide access to the manual controls on
the fireplace. The door is held closed by two magnets. Open the door by gently pulling outward on the
upper portion of the lower trim.
On/Off Switch This control is used to turn the heater on and off.
Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly
next to the pilot, igniting the pilot flame.
Gas Control Knob This knob is used to control gas to the heater and for starting the pilot. There
are three positions, ON, OFF, & PILOT. The pointer to the left of the knob
indicates the position this knob is in.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The
pointer above the knob points to the position this knob is in.
Optional Remote Receiver The receiver is used in conjunction with the optional remote thermostat. It is
used to control the remote and replaces the on/off switch for direct operation.
Optional Blower Dial This dial controls the speed of the internal convection blower that pushes the
heated air into the room.
Optional Light Dial This dial controls the brightness of the optional accent lights (if applicable).
Optional Remote Receiver
Shutoff Valve
(accessible with
s
creen removed)
Pilot Igniter
On/Off Switch
Optional Blower Dial
Gas Control Knob
Flame Adjust Knob
Optional EmberLight Dial

Operation 7
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Starting the Pilot
Remove the glass frame before starting the pilot.
The pilot flame is required to ignite the main
burners (it also plays a safety role). It should be
left on once lit. It will stay lit unless the gas
control valve is turned to "OFF" or if the burner
has not been lit in a 7 day period (see “Pilot Fuel
Conservation Timer” section on pg.8). However,
the pilot will go out if the gas is shut off, the
propane tank runs out (or low) or if the stove
malfunctions. If the pilot turns off frequently, call
your dealer for information.
NOTE: Suggestions on how to limit the need to
restart the pilot during the heating
season can be found on page 8
To start the pilot follow the directions below:
WARNING:
a Remove the glass (see page 11 for details).
b Push the gas control knob in slightly and
turn it to the "OFF" position. The knob will
not turn from "ON" to "OFF" unless the knob
is depressed slightly. Wait five minutes to
let any gas that may have accumulated
inside the firebox escape. If you smell
leaking gas, follow the directions on the
cover "IF YOU SMELL GAS".
c Turn the gas control knob to the "PILOT"
position and press the knob in, this will allow
gas to flow to the pilot light. Press the
button on the pilot igniter repeatedly until
you see the pilot light.
WARNING:
If the pilot does not light after 15 seconds,
release the knob and call your dealer for
service. Do not attempt to light pilot until
service has been performed.
d Keep the gas control knob depressed for 30
seconds once it is lit.
eRelease the gas control knob. If the pilot
goes out, repeat step C. If the pilot refuses
to stay lit, call your dealer for service. With
the pilot lit, proceed to step “f”.
f Replace the glass.
g Turn the gas control knob counter-clockwise
to "ON". The pilot is now lit and the heater
can be turned on and off.
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30 seconds
PILOT
IGNITER
a
b
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5 minutes
c
d
e
f
g
?

8 Operation
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Pilot Fuel Conservation Timer
7 Day Pilot Shutoff Timer (MV Units)
This appliance is equipped with a 7 day pilot shutoff
timer. This timer helps conserve fuel and save money by
turning the pilot off when the appliance is not used for 7 days
(this timer is mandated in certain areas for conservation
purposes).
The appliance will function normally as long as the burner is
engaged within a 7 day window. Each time the burner is
turned on the 7 day timer resets. If the burner is not engaged
within the 7 day window, the pilot will automatically turn off to
conserve fuel. If the pilot is turned off, it will need to be manually re-lit.
To prevent the need to restart the pilot during the heating season, we have listed a few strategies below:
Option 1: Remember to periodically turn on the heater during the heating season
If you use your heater for supplemental heat, this may be the best solution. Set a specific time, once or
twice per week (e.g. 5pm on Tuesday & Friday) to turn the heater on for a few minutes. This will restart
the timer and prevent the need to restart the pilot.
Option 2: Install a thermostat
This will keep the room at a constant temperature and will, in most cases, keep the heater working
throughout the heating season. Light the pilot at the beginning of the heating season and set the
thermostat to the desired room temperature. As long as the outside temperatures does not rise
excessively, for seven days or more, the pilot will continue to operate.
Option 3: Use a programmable thermostat
A programmable thermostat may be set to turn on, once per week, to a high temperature for a short
time. This will reset the 7-day timer and allow the heater to operate without having to restart the pilot.
Starting the Heater for the First Time
Burn the heater at a low setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
Condensation may appear on the glass each time you start the heater - this is normal.
Blue Flames will occur on the heater when it first comes on. After fifteen minutes, the flames will turn
a more realistic yellow and orange color.

Operation 9
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Turning the Heater On and Off
Do not place any combustible items on top of or directly in front of the heater, even temporarily. The
optional thermostat may start the heater causing a combustible item to ignite.
If the heater turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
O
FF
O
N
ON/OFF SWITCH
Use this switch to turn the main
burner on and off manually.
A
fter the pilot has been started...
OPTIONAL REMOTE THERMOSTAT
See the instructions included with the remote
for details on operation.
°F
Flame Height
Adjustment Knob
Index Mark
Turn counter-clockwise to adjust the flame higher, clockwise to lower.

10 Operation
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Adjusting the Blower Speed (Optional)
The optional blower helps transfer heat from the heater into the room. It will not turn on until the heater is
up to temperature (approximately 10 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.
Power Outages
The heater will work if household current (AC power) is disconnected.

Maintenance 11
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Glass Frame Removal and Installation
A barrier designed to reduce the risk of burns from the hot viewing glass is provided
with this appliance and shall be installed for the protection of children and other at-risk
individuals.
If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
The appliance must be completely cool before removing the glass.
Do not strike or slam the glass.
Warning: Do not operate appliance with the glass front removed, cracked or broken.
Replacement of the glass should be done by a licensed or qualified service person.
Remove the screen-trim assembly by lifting the assembly up slightly and tilting it toward you. The
mounting hooks on the back of the assembly will disengage the fireplace. Set the assembly aside for
reinstallation.
NOTE: Opening the access door on the front of the assembly allows for an easy location to get a secure grip
on the assembly for removal
Replacement Barrier Part #
ProBuilder 24 CF 250-05282
Top Corner Bottom Corner
Bottom hook
engages this slot in
bracket
Top hook engages
this slot in bracket

12 Maintenance
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Remove the glass frame following the directions below.
Replacement Glass Frame Part #
ProBuilder 24 CF 250-05285
Hold the glass to prevent it from falling forward.
Open the 2 latches holding the glass frame in
place - follow the directions shown to the right.
a
b
Pliers may be used
Glass
Top of
Firebox
Latch
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Glass Frame Guide
Glass Frame
Re-Attaching the Glass Frame:
a) Slide the two tabs on the bottom of the glass frame into the glass
frame guides. Hold the glass frame at a slight angle - see picture above.
b) Swing the glass frame into place - you may have to lift it slightly to
allow it to fit over the top of the firebox.
c) Attach the upper latches (follow the instructions above in reverse).
Lift the glass frame slightly, swing the top forward, then lift
the glass frame to disengage it from the bottom guides.

Maintenance 13
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
The latch can come loose from glass frame anchor. This occurs when it is turned 1/4 turn when it
is disengaged. Follow the directions below to re-install the latch if it becomes loose.

14 Maintenance
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Log Set Installation
Installation Warnings
NOTE: Consult the installation manual for order of installation. If using propane (LP), convert the
appliance before installing the log set. If using firebacks, install them prior to installing the log
set.
The logs are fragile, especially after being exposed to heat.
Make sure the gas control valve is OFF and the heater is cool prior to installing logs.
Failure to position the parts in accordance with these diagrams or failure to use only parts
specifically approved with this appliance may result in property damage or personal injury.
The burner must be correctly positioned before installing the log set. Make sure the burner is fully
seated and the pilot is properly aligned. See owner’s manual for details on burner removal.
Log Set Overview – MV/GSB2 Models
When installed, the (8) logs should appear as shown below. See the following pages for installation.
Log #1
250-05261
Log #6
250-05262
Log #3
250-05263
Log #7
250-05264
Log #5
250-05265
Log #4
250-05266
Log #2
250-05267
Log #8
250-05268

Maintenance 15
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Log #1
Install log #1 as shown below. There are two holes on the bottom of the log that fit over the pins on the
corners of the top burner.
Log #2
Install log #2 as shown below. The log rests on the bottom burner. There is a notch in the front right of
the log that aligns the log with the right finger of the log grate. Pull the right end of the log forward until it
is in contact with the grate. Push the left side of the log backwards until it contacts the sloped portion of
the burner.
Push left side of
log backward Pull right side
of log forward

16 Maintenance
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Log #3
Install log #3 as shown below. The log rests on the bottom burner. There is a notch in the front left of the
log that aligns the log with the left finger of the log grate. Pull the left end of the log forward until it is in
contact with the grate. Push the right side of the log backwards until it contacts the sloped portion of the
burner (see below).
Log #4
Install log #4 as shown below. The hole on the bottom of the log rests on the pin on log #2. The left end
of the log rests on the bottom burner surface and should be pulled forward until the log contacts the log
grate.
Push right side
of log backward
Pull left side of
log forward

Maintenance 17
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Log #5
Install log #5 as shown below. The hole on the bottom of the log rests on the right pin on log #1. The left
end of the log rests on log #2.
Log #6
Install log #6 as shown below. The hole on the bottom of the log rests on the left pin on log #1. The right
end of the log rests on the tip of log #4. The right end of the log should be moved left until it contacts the
side of the log grate finger.

18 Maintenance
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Log #7
Install log #7 as shown below. The burnt end of the log points toward the center of the burner. Make
sure the log does not cover any burner holes or creates any flame impingement.
Log #8
Install log #8 as shown below. The burnt end of the log points toward the center of the burner. Make
sure the log does not cover any burner holes or creates any flame impingement.

Maintenance 19
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Ember Installation
A bag of embers is provided to further enhance the firebox. Place the embers on the firebox floor and on
the burner. Do not place embers over any of the burner holes or air channels.
Rock Wool Placement
The included rock wool is placed on top of the burner to enhance the glow from the burner. The rock
wool works best when it is applied in a very thin layer. The best method for applying the rock wool is
to brush it on to the burner. Compress a clump of rockwool between your thumb and forefinger. Use a stiff
brush to apply a thin layer of rockwool fibers onto the burner. Do not use the entire bag of rockwool. Use
only a small amount and save the remainder. Over-use of rockwool will diminish the glow and may cause
sooting or other adverse conditions.

20 Maintenance
© Travis Industries 10/12/21 - 1513 PB 24 CF MV Operation
Maintaining Your Heater's Appearance
The appliance must be completely cool prior to conducting service.
Cleaning The Glass
The glass may be cleaned with a non-
abrasive cleaner. To clean the inside of
the glass, simply remove the glass frame,
place it on a non-scratching surface, and
clean the surface.
Cleaning the Fireplace
Use a duster to remove dust from the visible portions of the fireplace. Contact your dealer if you wish to
re-paint any surfaces. Heat-resistant stove-paint (with instructions) is available from your dealer.
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