FireplaceXtrordinair ProBuilder 36 CleanFace MV User manual

ProBuilder 36
CleanFace MV
Owner’s Manual
WARNING: FIRE OR EXPLOSION HAZARD
Failure to follow safety warnings exactly could result in serious injury, death, or property damage.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any
other appliance.
- WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Leave the building immediately
• Immediately call your gas supplier from a neighbor's phone. Follow the gas supplier's
instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, service agency or the gas supplier.
HOT GLASS WILL CAUSE
BURNS
DO NOT TOUCH GLASS
UNTIL COOLED
NEVER ALLOW CHILDREN
TO TOUCH GLASS
A barrier designed to reduce the risk of burns from
the hot viewing glass is provided with this appliance
and shall be installed for the protection of children
and other at-risk individuals.
Tested and Listed by
Report # 0028GF115S
Omni-Test Laboratories, Inc.
Portland, Oregon
ANSI Z21.88-2016
CSA 2.33-2016
CSA 2.17-2017
 Operation
 Maintenance
This appliance may be installed in an aftermarket, permanently located, manufactured home
(USA only) or mobile home, where not prohibited by local codes.
This appliance is only for use with the type of gas indicated on the rating plate. A conversion
kit is supplied with the appliance.
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
Travis Industries, Inc. 12521 Harbour Reach Dr., Mukilteo, WA 98275 www.travisproducts.com
 Copyright 2018, T.I. $10.00 9/24/18 100-01490
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2 Table of Contents
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Introduction
We welcome you as a new owner of a ProBuilder gas fireplace. This manual details operation and
maintenance of this fireplace. Please familiarize yourself with the Owner's Manual before operating your
heater and save the manual for future reference.
Important Information
No other ProBuilder gas fireplace has the same serial
number as yours. The serial number is on the listing
label that is chained to the gas control valve. This
serial number may be needed in case you require
service.
Model: 36 ProBuilder CF MV_____
Serial Number:
Purchase Date:
Purchased From:
Register your warranty online at:
traviswarranty.com
Or, mail your warranty card to:
Travis Industries House of Fire
4800 Harbour Pointe Blvd. SW
Mukilteo, WA 98275
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your Bill
of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should the
need for service or information occur.
Installation Warnings
 Installation requirements are printed in the ProBuilder Installation Manual. All
requirements in the installation manual must be met.
 Failure to follow all of the requirements may result in property damage, bodily injury,
or even death.
 This heater must be installed by a qualified installer who has gone through a training
program for the installation of direct vent gas appliances.
 This appliance must be installed in accordance with all local codes, if any; if not,
follow ANSI Z223.1 and NFPA 54(88). In Australia follow AS/NZS 5601.1.
 In Manufactured or Mobile Homes must conform with Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280, or, when such a standard
is not applicable, the Standard for Manufactured Home Installations, ANSI/NCSBCS
A225.1. This appliance may be installed in Manufactured Housing only after the
home is site located.
 The fireplace is designed to operate on natural gas, or propane (LP).
 All exhaust gases must be vented outside the structure of the living-area.
Combustion air is drawn from outside the living-area structure.
 Notify your insurance company before hooking up this fireplace.

Introduction 3
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Table of Contents
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Introduction ................................................... 2
Important Information ................................... 2
Installation Warnings .................................... 2
Table of Contents .......................................... 3
Features ......................................................... 3
Heating Specifications .................................. 3
Before You Begin .......................................... 6
Location of Controls ..................................... 6
Starting the Pilot ............................................ 7
Starting the Heater for the First Time .......... 8
Turning the Heater On and Off ..................... 8
Adjusting the Flame Height .......................... 8
Adjusting the Blower Speed (Optional) ...... 8
Normal Operating Odors .............................. 9
Power Outages .............................................. 9
Glass Frame Removal and Installation .............. 10
Log Set Installation ..................................... 13
Maintaining Your Heater's Appearance .... 20
Cleaning The Glass .............................................. 20
Cleaning the Fireplace ......................................... 20
Yearly Service Procedure ........................... 21
Troubleshooting Table ............................... 22
Replacement Parts List .............................. 23
Wiring Diagram ........................................... 24
Optional Blower Wiring ...................................... 24
Safety Label ...................................................... 25
CONDITIONS & EXCLUSIONS ................... 26
IF WARRANTY SERVICE IS NEEDED: ...... 26
Index ............................................................. 28
Features
 Works During Power Outages
 Contemporary Look
 Optional Blower for Heat Distribution
 Optional Remote Thermostat
 Standing Pilot
 Variable-Rate Heat Output
 Low Maintenance
Heating Specifications
Natural Gas Propane
ProBuilder 36
CF
Approximate Heating Capacity (in square feet)* Up to 1,150 Up to 1,150
Maximum BTU Input Per Hour 25,000 24,000
* Heating capacity will vary with floor plan, insulation, and outside temperature.

4 Safety Precautions
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
IF YOU SMELL GAS:
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
This unit must be installed by a qualified installer to prevent the possibility of an explosion.
Your dealer will know the requirements in your area and can inform you of those people
considered qualified. The room heater should be inspected and cleaned before use and at
least annually by a qualified service person. More frequent cleaning may be required due
to excessive lint from carpeting, bedding material, etc.
The instructions in this manual must be strictly adhered to. Do not use makeshift methods
or compromise in the installation. Improper installation will void the warranty and safety
listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
Contact your local building
officials to obtain a permit and
information on any installation
restrictions or inspection
requirements in your area.
Notify your insurance company
of this heater as well.
If the flame becomes sooty, dark
orange in color, or extremely tall,
do not operate the heater. Call
your dealer and arrange for
proper servicing.
It is imperative that control
compartments, screens, or
circulating air passageways of
the heater be kept clean and
free of obstructions. These
areas provide the air necessary
for safe operation.
Do not operate the heater if it is
not operating properly in any
fashion or if you are uncertain.
Call your dealer for a full
explanation of your heater and
what to expect.
Do not store or use gasoline or
other flammable liquids in the
vicinity of this heater.
Do not operate if any portion of
the heater was submerged in
water or if any corrosion occurs.
Immediately call a qualified
service technician to inspect the
appliance and to replace any part
of the control system and any
gas control that has been under
water.
Ok
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Gas
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Safety Precautions 5
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Do not place clothing or other
flammable items on or near the
heater. Because this heater can
be controlled by a thermostat
there is a possibility of the
heater turning on and igniting
any items placed on or near it.
Light the heater using the built-in
igniter. Do not use matches or
any other external device to light
your heater.
Allow the heater to cool before
carrying out any maintenance or
cleaning.
The viewing glass should be
opened only for conducting
service. Do not operate with
cracked, broken, or removed
glass.
Any safety screen or guard
removed for servicing must be
replaced prior to operating the
heater.
Never remove, replace, modify or
substitute any part of the heater
unless instructions are given in
this manual. All other work must
be done by a trained technician.
Don't modify or replace orifices.
Operate the heater according to
the instructions included in this
manual.
If the main burners do not start
correctly turn the gas off at the
gas control valve and call your
dealer for service.
Instruct everyone in the house
how to shut gas off to the
appliance and at the gas main
shutoff valve. The gas main
shutoff valve is usually next to
the gas meter or propane tank
and requires a wrench to shut off.
This unit is not for use with solid
fuel
Do not place anything inside the
firebox (except the crushed
glass).
If any component becomes
damaged, replace with Travis
Industries components.
Do not throw this manual away.
This manual has important
operating and maintenance
instructions that you will need at
a later time. Always follow the
instructions in this manual.
Children and adults should be
alerted to the hazards of high
surface temperature and should
stay away to avoid burns or
clothing ignition. Young children
should be supervised when they
are in the same room as the
heater.
Travis Industries, Inc. grants no
warranty, implied or stated, for
the installation or maintenance of
your heater, and assumes no
responsibility of any
consequential damage(s).
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This
Manual

6 Operation
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Before You Begin
 Read this entire manual before you use your new fireplace (especially the section "Safety
Precautions" on pages 4 & 5). Failure to follow the instructions may result in property damage, bodily
injury, or even death.
Location of Controls
There is a door on the lower portion of the screen assembly to provide access to the manual controls on
the fireplace. The door is held closed by two magnets. Open the door by gently pulling outward on the
upper portion of the lower trim.
On/Off Switch This control is used to turn the heater on and off.
Pilot Igniter The pilot igniter is used only to start the pilot. When pressed, it sends an
electrical charge to the pilot assembly. This creates a blue spark directly
next to the pilot, igniting the pilot flame.
Gas Control Knob This knob is used to control gas to the heater and for starting the pilot. There
are three positions, ON, OFF, & PILOT. The pointer to the left of the knob
indicates the position this knob is in.
Flame Adjust Knob This knob controls the flame height from low ("LO") to high ("HI"). The
pointer above the knob points to the position this knob is in.
Optional Remote Receiver The receiver is used in conjunction with the optional remote thermostat. It is
used to control the remote and replaces the on/off switch for direct operation.
Optional Blower Dial This dial controls the speed of the internal convection blower that pushes the
heated air into the room.
Optional Light Dial This dial controls the brightness of the optional accent lights (if applicable).
Rotate the Control Door Down to
Access Controls
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Shutoff Valve
(accessible with
screen removed)
Pilot Igniter
On/Off Switch
Optional Blower Dial
Optional Remote Receiver
Gas Control Knob
Flame Adjust Knob
Optional EmberLight Dial

Operation 7
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Starting the Pilot
Remove the glass frame before starting the pilot.
The pilot flame is required to ignite the main
burners (it also plays a safety role). It should
be left on once lit. It will stay lit unless the gas
control valve is turned to "OFF". However, the
pilot will go out if the gas is shut off, the
propane tank runs out (or low) or if the stove
malfunctions. If the pilot turns off frequently,
call your dealer for information. To start the
pilot follow the directions below:
WARNING:
When lighting or re-lighting the pilot, the
glass must be removed (see page 10).
a Remove the glass (see page 10 for details).
b Push the gas control knob in slightly and
turn it to the "OFF" position. The knob will
not turn from "ON" to "OFF" unless the knob
is depressed slightly. Wait five minutes to
let any gas that may have accumulated
inside the firebox escape. If you smell
leaking gas, follow the directions on the
cover "IF YOU SMELL GAS".
c Turn the gas control knob to the "PILOT"
position and press the knob in, this will allow
gas to flow to the pilot light. Press the
button on the pilot igniter repeatedly until
you see the pilot light.
WARNING:
If the pilot does not light after 15 seconds,
release the knob and call your dealer for
service. Do not attempt to light pilot until
service has been performed.
d Keep the gas control knob depressed for 30
seconds once it is lit.
e Release the gas control knob. If the pilot
goes out, repeat step C. If the pilot refuses
to stay lit, call your dealer for service. With
the pilot lit, proceed to step “f”.
f Replace the glass.
g Turn the gas control knob counter-clockwise
to "ON". The pilot is now lit and the heater
can be turned on and off.
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30 seconds
PILOT
IGNITER
a
b
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5 minutes
c
d
e
f
g
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8 Operation
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Starting the Heater for the First Time
 Burn the heater at a low setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
 Condensation may appear on the glass each time you start the heater - this is normal.
 Blue Flames will occur on the heater when it first comes on. After fifteen minutes the flames will turn
a more realistic yellow and orange color.
Turning the Heater On and Off
 Do not place any combustible items on top of or directly in front of the heater, even temporarily. The
optional thermostat may start the heater causing a combustible item to ignite.
 If the heater turns on and off frequently while using the thermostat, you may want to adjust the flame
height down until it produces just enough heat needed.
Adjusting the Flame Height
 Your heater has an adjustable flame to tailor the look and heat output to your specific needs. It is
adjusted by turning the middle dial on the gas control valve.
Adjusting the Blower Speed (Optional)
The optional blower helps transfer heat from the heater into the room. It will not turn on until the heater is
up to temperature (approximately 10 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
O
FF
O
N
ON/OFF SWITCH
Use this switch to turn the main
burner on and off manually.
After the pilot has been started...
OPTIONAL REMOTE THERMOSTAT
See the instructions included with the remote
for details on operation.
°F
Flame Height
Adjustment Knob
Index Mark
Turn counter-clockwise to adjust the flame higher, clockwise to lower.

Operation 9
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Normal Operating Odors
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create an odor. This is normal during start-up. You may notice the smell is more acute if
the appliance was left idle for a long period.
Power Outages
The heater will work if household current (AC power) is disconnected.

10 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Glass Frame Removal and Installation
A barrier designed to reduce the risk of burns from the hot viewing glass is provided
with this appliance and shall be installed for the protection of children and other at-risk
individuals.
If the barrier becomes damaged, the barrier shall be replaced with the manufacturer’s
barrier for this appliance.
The appliance must be completely cool before removing the glass.
Do not strike or slam the glass.
Warning: Do not operate appliance with the glass front removed, cracked or broken.
Replacement of the glass should be done by a licensed or qualified service person.
 Remove the screen-trim assembly by lifting the assembly up slightly and tilting it toward you. The
mounting hooks on the back of the assembly will disengage the fireplace. Set the assembly aside for
reinstallation.
NOTE: Opening the access door on the front of the assembly allows for an easy location to get a secure grip
on the assembly for removal
Replacement Barrier Part #
ProBuilder 36 CF 270-01022
 Remove the glass frame following the directions below.
 Remove the glass frame following the directions below.
Top Corner Bottom Corner
Bottom hook
engages this slot in
bracket
Top hook engages
this slot in bracket

Maintenance 11
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Replacement Glass Frame Part #
36 CF ProBuilder 270-01023
Open the latches holding the glass frame in place (start with
the bottom) - follow the directions shown to the right.
a
Lift the glass frame up and
pull it forward to remove.
b
Re-Attaching the Glass Frame:
a) Hang the glass frame on the firebox.
b) While holding in place, attach the upper latches
(follow the instructions to the right in reverse).
c) Lift the glass frame slightly and attach the lower latches.
NOTE: Make sure the glass frame is all the way in place - it should
be parallel with the front of the fireplace when installed.
NOTE:
You may need to lift
the glass frame
while re-attaching.
Pliers may be used
Glass
Top of
Firebox
Latch
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12 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
The latch can come loose from glass frame anchor. This occurs when it is turned 1/4 turn when it
is disengaged. Follow the directions below to re-install the latch if it becomes loose.

Maintenance 13
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Log Set Installation
Installation Warnings
NOTE: Consult the installation manual for order of installation. If using propane (LP), convert the
appliance before installing the log set. If using firebacks, install them prior to installing the log
set.
 The logs are fragile, especially after being exposed to heat.
 Make sure the gas control valve is OFF and the heater is cool prior to installing logs.
 Failure to position the parts in accordance with these diagrams or failure to use only parts
specifically approved with this appliance may result in property damage or personal injury.
 The burner must be correctly positioned before installing the log set. Make sure the burner is fully
seated and the pilot is properly aligned. See owner’s manual for details on burner removal.
Log Set Overview
When installed, the (8) logs should appear as shown below. The directions on the following pages detail
installation of this log set.
Center Log
250-04844 Right Rear Twig
250-04849
Rear Log
250-04842
Front Right Ember Chunk
250-04848
Right Log
250-04846
Right Front
Twig
250-04847
Front Left Ember Chunk
250-04845
Left Log
250-04843

14 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Rear Log
The rear log has two pockets that insert over two tabs on the back burner (see photos below). Place the
log in place and push it back. The log straddles the burner and does not cover any burner holes. Make
sure the corner of the log is lined up with the rivet on the burner as shown in the lower left picture.
Left Log
The left log has a channel (A) on the bottom that fits over a ridge on the burner and a notch (B) that
contacts the grate. Set the log in place and slide it to the rear.
Bottom of log
Front of log
B
A
A
B

Maintenance 15
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Right Log
The right log has a channel (C) on the bottom that fits over a ridge on the burner and a notch (D) that
contacts the grate.
Right Front Twig
The right front twig has a hole for a locating pin on the bottom and a notch to rest on the grate at one end.
Place twig over the pin and adjust so the notch is in contact with the grate as shown below.
C
D
D
C

16 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Right Rear Twig
The right rear twig is shown below. It has a hole for a locating pin on the bottom. When in place, the
front tip just barely rests on the right log as shown below.

Maintenance 17
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Center Log
The right front twig has a hole for a locating pin on the bottom and a notch to rest on the grate at one end.
Ember Chunk Identification
There are (2) ember chunks, that look very similar, included with this log set. It is important that they are
on the correct side of the burner or they may cause flame impingement. Blower is a picture that shows
the ember chunks side by side to aid with identification.
Left Chunk Right Chunk

18 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Left Ember Chunk
The left ember chunk and has a flat bottom and charred end. The chunk fits behind the bar, 2nd from the
left, of the log grate. The charred end should be to the left. Place the ember chunk as shown below.
Make sure the chunk is positioned so it does not cover any burner holes.
Right Ember Chunk
The right ember chunk also has a charred end. The chunk fits behind the bar, 2nd from the right, of the
log grate. The charred end should also be to the left as shown below.
View from above
Do not block
burner holes

Maintenance 19
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Ember Installation
A bag of embers is provided to further enhance the firebox. Place the embers on the firebox floor and on
the burner. Do not place embers over any of the burner holes or air channels.
Rock Wool Placement
The included rock wool is placed on top of the burner to enhance the glow from the burner. The rock
wool works best when it is applied in a very thin layer. The best method for applying the rock wool is
to brush it on to the burner. Compress a clump of rockwool between your thumb and forefinger. Use a stiff
brush to apply a thin layer of rockwool fibers onto the burner. Do not use the entire bag of rockwool. Use
only a small amount and save the remainder. Over-use of rockwool will diminish the glow and may cause
sooting or other adverse conditions.

20 Maintenance
© Travis Industries 9/24/18 - 1490 PB Lin MV Operation
Maintaining Your Heater's Appearance
The appliance must be completely cool prior to conducting service.
Cleaning The Glass
The glass may be cleaned with a non-
abrasive cleaner. To clean the inside of
the glass, simply remove the glass frame,
place it on a non-scratching surface, and
clean the surface.
Cleaning the Fireplace
Use a duster to remove dust from the visible portions of the fireplace. Contact your dealer if you wish to
re-paint any surfaces. Heat-resistant stove-paint (with instructions) is available from your dealer.
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