iv
Contents
Encoding Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Encoding Recommendations . . . . . . . . . . . . . . . . . . . . . . . . 34
Cross-Channel Synchronization . . . . . . . . . . . . . . . . . . . 37
Cross-channel Sync Commands . . . . . . . . . . . . . . . . . . . . . 38
mpgPlay, mpgPlayAll, mpgStop, mpgStopAll. . . . . . . . . 38
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Server Setup Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Blue screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
'' Harmony Driver not found!'' when Vidserve started . . 42
No video or audio output . . . . . . . . . . . . . . . . . . . . . . . . 42
Stuttering files during Playback . . . . . . . . . . . . . . . . . . . 43
"Latent Images" or "Flashing" during playback. . . . . . . . 44
SMPTE time codes are not recognized properly . . . . . . 44
Video blocks or stutters when starting playback. . . . . . . 44
Overall block or distorted playback. . . . . . . . . . . . . . . . . 45
Problems using the API . . . . . . . . . . . . . . . . . . . . . . . . . 45
Mouse lags and overall poor system performance. . . . . 45
MPEG will not play on mapped network drive . . . . . . . . 45
Harmony Vidserve does not work at all . . . . . . . . . . . . . 46
All channels pause when new file is started . . . . . . . . . 46
No audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
More than one board will not play . . . . . . . . . . . . . . . . . 46
PCIX System Hangs with Harmony . . . . . . . . . . . . . . . . 46
Contacting Focus Enhancements . . . . . . . . . . . . . . . . . . 47
Support for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Before calling for support . . . . . . . . . . . . . . . . . . . . . . . . 47